Oaks Fam Care Center Oakland House

Last survey

May 19, 2026 standard survey, verification visit

Surveys

4

Deficiencies cited

23

Enforcement letters

3

Forfeitures imposed

$4,450 3 notices

Complaints substantiated

1 of 1 as stated in the reports

Enforcement

• July 30, 2026: notice of violation, order to comply, forfeiture, forfeiture $450 (reduced to $292.50 if paid within ten days)
• October 16, 2025: notice of violation, order to comply, special orders, forfeiture, forfeiture $2,600 (reduced to $1,690 if paid within ten days)
• May 20, 2024: notice of violation, order to comply, forfeiture, forfeiture $1,400 (reduced to $910 if paid within ten days)

May 19, 2026, standard survey, verification visit · statement of deficiency

• Post house rules, resident rights, grievances (DHS 83.13(3)(b)) General records, retention and posting
  From the report: Based on observation and interview, the provider did not ensure that the grievance procedures and resident rights were posted.
• Employees screened for communicable disease (DHS 83.17(2)(a)) Hiring and employment
  From the report: Based on record review and interview, the provider did not ensure documentation was obtained from a physician, physician assistant, clinical nurse practitioner or licensed registered nurse indicating 2 of 2 employees (Lead Resident Care Worker G and Resident Care Worker H) had been screened for illness detrimental to residents, including tuberculosis (TB), within 90 days before the start of employment.
• Resident health screening and documentation (DHS 83.28(4)(a)) Admission procedures
  From the report: Based on record review and interview, the provider did not ensure Resident 1 and Resident 3 were screened for communicable disease.
• Annual evaluation of evacuation limits (DHS 83.35(5)(b)) Assessment, individual service plan and evaluations
  From the report: Based on record review and interview, the provider did not ensure 2 of 2 residents (Resident 1 and Resident 3) had an annual evacuation evaluation completed.
• Environment safe, clean, and comfortable (DHS 83.43(1)) Furnishings and equipment
  From the report: Based on observation and interview, the provider did not ensure the living environment was safe, clean, comfortable, and homelike.
• Clean, comfortable mattress and pad (DHS 83.43(2)(b)) Furnishings and equipment
  From the report: Based on observation and interview, the provider did not ensure residents had a mattress pad for 3 of 6 residents' beds checked (Resident 1, Resident 2 and Resident 4).
• Other evacuation drills (DHS 83.47(2)(e)) Fire safety requirements
  From the report: Based on record review and interview, the provider did not ensure other emergency drills were conducted semi-annually for 2 of 2 years reviewed (2024 and 2025).

August 20, 2025, complaint 1 of 1 complaints substantiated · statement of deficiency

• Reporting incidents with serious injury (DHS 83.12(4)(c)) Investigation, notification, and reporting requirements
  From the report: Based on record review and interview, the provider did not send a written report to the department within 3 working days after Resident 1 fell down the stairs, went to the emergency room (ER), and was diagnosed with a fractured clavicle.
• All employee training (DHS 83.21(1)-(3)) All employee training
  From the report: Based on record review and interview, the provider did not ensure 6 of 6 employees received training specific to the client group, emotionally disturbed/mentally ill, served, to include the physical, social, and mental health needs of the client group.
• Admissions compatible with program statement (DHS 83.27(2)(c)) Limitations on admissions and retentions
  From the report: Based on record review and interview, the provider admitted and retained Resident 1 and Resident 3 who had physical, mental, psychiatric or social needs that were not compatible with the client group as described in the provider's program statement.
• Pre-admission and ongoing assessments (DHS 83.35(1)(a)) Assessment, individual service plan and evaluations
  From the report: Based on record review and interview, the provider did not assess 2 of 2 residents (Resident 1 and Resident 2) reviewed needs, abilities and physical and mental condition before admitting the person to the CBRF, when there was a change in needs, abilities or condition, and at least annually.
• Temporary Service Plan (DHS 83.35(2)) Assessment, individual service plan and evaluations
  From the report: Based on record review and interview, the provider did not prepare and implement a written temporary service plan to meet the immediate needs of Resident 1, including persons admitted for respite care, until the individual service plan (ISP) is developed and implemented.

August 1, 2024, verification visit · statement of deficiency

• No deficiencies listed in the statement

March 12, 2024, standard survey · statement of deficiency

• Ensure copy of this chapter is in CBRF (DHS 83.14(2)(f)) Licensee
  From the report: Based on observation and staff interview the licensee did not ensure a copy of Chapter DHS 83 codes for CBRF (Community Based Residential Facilities) was available in the CBRF.
• Department-approved training courses (DHS 83.20(2)(a)-(d)) Department-approved training
  From the report: Based on record review and staff interviews the provider did not ensure 2 out of 2 employees obtained all department approved training as required.
• Continuing education (DHS 83.25) Continuing education
  From the report: Based on record review and staff interview the provider did not ensure 2 out of 2 employees had completed yearly continuing education including Medications, First Aide, and Standard Precautions.
• Rooms clean and free from odors (DHS 83.44(2)(a)) Housekeeping services
  From the report: Based on observation and staff interviews the provider did not ensure 4 out of 7 residents' rooms were kept clean.
• Combustibles (DHS 83.46(1)(f)) Building support systems
  From the report: Based on observation and staff and family interviews the provider did not ensure 1 out of 2 furnaces were kept free of combustible materials.

Read the survey history on DQA’s Provider Search →

DQA posts surveys from the last three years. DHS says posting may be delayed and Provider Search is updated weekly. This community is licensed for 7 residents; larger communities are surveyed and reported on more often, so read counts with size in mind. Source: Wisconsin Department of Health Services, Division of Quality Assurance, data as of October 15, 2026. Always visit in person and ask the community about anything listed here.