Independent Living and Assisted Living
New Perspective-West Bend
2130 Continental Dr, West Bend, WI 53095 · Map
Licensed for 105 residents · WEST BEND OPS LLC
New Perspective-West Bend is a state-licensed independent living, assisted living community in West Bend, Wisconsin. It is licensed for 105 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
Starting prices the community publishes, with the date we checked each one and a link to where it is published. Care charges are usually added after an assessment.
| Care | Starting at | Checked |
|---|---|---|
| Assisted Living | $4,000 /mo | Sep 1, 2026 |
Area costs
Care and services
From the community’s website
What New Perspective-West Bend says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Has a separate memory care unit, wing or neighborhood.
Designed for those experiencing dementia or other memory impairments, our licensed and secured memory care neighborhood offers specially trained employees, intentional programming, unique community features, and more.
(page, checked Oct 12, 2026) - Offers respite or short-term stays.
Respite Care
(page, checked Oct 12, 2026) - Provides transportation.
Transportation
(page, checked Oct 15, 2026) - 3 meals a day.
Three meals daily, plus snacks and special events
(page, checked Oct 15, 2026) - Pets allowed.
Pet-friendly community
(page, checked Oct 12, 2026) - Apartment types named: studio, two-bedroom.
Floor plan styles (studio, one- and two-bedroom) vary by location.
(page, checked Oct 12, 2026)
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 105 residents
Community Based Residential Facility, CLASS CNA (NONAMBULATORY); dementia/Alzheimer's client group approved 0013625, 0021118, current license dated Oct 20, 2011. Licensee WEST BEND OPS LLC.
Nearest emergency room
2.8 miles
St Josephs Community Hospital West Bend, rated 4 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| New Perspective-West Bend this community | 105 | $4,000/mo | Active | 14 deficiencies, 5 enforcement / 0 deficiencies, 0 enforcement | |
| Carrie Lane House | 0.6 mi | 8 | $5,700/mo | Active | 8 deficiencies, 3 enforcement |
| Hawthorn Manor | 1.4 mi | 13 | $3,000/mo | Active | 0 deficiencies, 1 enforcement |
| The Cottages at Cedar Run | 1.9 mi | 66 | $6,440/mo | Active | 3 deficiencies, 2 enforcement |
| Serene Suites CBRF | 2.0 mi | 8 | $5,000/mo | Active | 0 deficiencies, 0 enforcement |
State inspection record14 deficiencies, 5 enforcement / 0 deficiencies, 0 enforcement
License 0013625
- Last survey
- September 9, 2026 complaint, verification visit
- Surveys
- 8
- Deficiencies cited
- 14
- Enforcement letters
- 5
- Forfeitures imposed
- $5,300 4 notices
- Complaints substantiated
- 3 of 5 as stated in the reports
Enforcement
- June 25, 2026: notice of violation, order to comply, special orders, forfeiture, forfeiture $1,800 (reduced to $1,170 if paid within ten days)
- January 21, 2026: notice of violation, order to comply, forfeiture, forfeiture $1,500 (reduced to $975 if paid within ten days)
- July 24, 2024: notice of violation, order to comply
- May 9, 2024: notice of violation, order to comply, special orders, forfeiture, forfeiture $1,600 (reduced to $1,040 if paid within ten days)
- July 3, 2024: notice of violation, order to comply, special orders, forfeiture, forfeiture $400 (reduced to $260 if paid within ten days)
September 9, 2026, complaint, verification visit · statement of deficiency
- No deficiencies listed in the statement
April 6, 2026, verification visit · statement of deficiency
- Rights of Residents: Receive medication (DHS 83.32(3)(h)) Rights of residents
From the report: Based on record review and interview, the provider did not ensure residents received all prescribed medications in the dosage and at intervals prescribed by a practitioner for 1 of 2 residents reviewed. - Pre-admission and ongoing assessments (DHS 83.35(1)(a)) Assessment, individual service plan and evaluations
From the report: Based on record review and interview, the provider did not assess resident's needs, abilities, and physical and mental condition for 1 of 1 resident (Resident 3) reviewed when there was a change in needs, abilities or condition. - Comprehensive Individualized Service Plan (DHS 83.35(3)(a)) Assessment, individual service plan and evaluations
From the report: Based on record review and interview, the provider did not ensure 2 of 2 individual service plans (ISP) reviewed included all the resident's needs.
November 10, 2025, standard survey, complaint · statement of deficiency
- Rights of Residents: Receive medication (DHS 83.32(3)(h)) Rights of residents
From the report: Based on record review and interview, the provider did not ensure residents received all prescribed medications in the dosage and at intervals prescribed by a practitioner for 2 of 2 residents reviewed. - Pre-admission and ongoing assessments (DHS 83.35(1)(a)) Assessment, individual service plan and evaluations
From the report: Based on record review and interview, the provider did not assess resident's needs, abilities, and physical and mental condition for 1 of 1 resident (Resident 3) reviewed when there was a change in needs, abilities or condition. - Comprehensive Individualized Service Plan (DHS 83.35(3)(a)) Assessment, individual service plan and evaluations
From the report: Based on record review and interview, the provider did not ensure 3 of 3 individual service plans (ISP) reviewed included all the resident's needs. - Fire drills (DHS 83.47(2)(d)) Fire safety requirements
From the report: Based on record review and interview, the provider did not identify and document residents having an evacuation time greater than 4 minutes for fire drills in calendar year 2024.
March 27, 2025, verification visit · statement of deficiency
- No deficiencies listed in the statement
Read the survey history on DQA’s Provider Search →
License 0021118
- Last survey
- February 12, 2026 complaint
- Surveys
- 1
- Deficiencies cited
- 0
- Enforcement letters
- 0
February 12, 2026, complaint · statement of deficiency
- No deficiencies listed in the statement
Read the survey history on DQA’s Provider Search →
What these terms mean
DQA: “A survey can take place for many reasons: To recertify or renew a facility's license. This is called a standard survey. To make sure a provider has fixed any issues found in a past survey. This is called a verification (follow-up) visit survey. To look at a complaint or incident. This is called an investigation visit survey.” VV in a survey type means a verification visit.
“The surveyor notes any violations of laws or requirements on a Statement of Deficiency (SOD) form.” “A deficiency is something that goes against a state or federal regulation. It's also called a violation.”
“Enforcement includes actions or penalties (also called remedies) for the provider. They may apply to the provider based on how serious their deficiency/violation is or how long it takes them to fix it. If a provider gets a penalty, you'll see a document under Enforcement.”
“For registered (not certified) residential care apartment complexes, surveys only happen if there's a complaint. If the surveyor finds problems, they issue a Notice of Non-Compliance letter instead of an SOD form.”
Rule numbers refer to Wisconsin Administrative Code chapter DHS 83 (community-based residential facilities) and DHS 89 (residential care apartment complexes). The short rule titles are the ones DQA prints in each statement; quoted findings are the report’s own words.
DQA posts surveys from the last three years. DHS says posting may be delayed and Provider Search is updated weekly. This community is licensed for 105 residents; larger communities are surveyed and reported on more often, so read counts with size in mind. Source: Wisconsin Department of Health Services, Division of Quality Assurance, data as of October 15, 2026. Always visit in person and ask the community about anything listed here.
License and ownershipActive license, licensee WEST BEND OPS LLC
- License type
- Community Based Residential Facility, CLASS CNA (NONAMBULATORY); dementia/Alzheimer's client group approved
- License number
- 0013625, 0021118
- License status
- Active
- Current license dated
- 2011-10-20
- Licensed capacity
- 105
- Licensee
- WEST BEND OPS LLC
- County
- Washington County
- Contact Person
- Briana Jochem
Source: Wisconsin state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Contact Person name from the Wisconsin licensing record, as of Sep 1, 2026.
Paying with Medicaid and other programsHow Medicaid pays for care in Wisconsin, and other programs
How Medicaid pays for care in Wisconsin
- Family Care. Family Care offers a full range of long-term care services through managed care organizations (MCOs), and your MCO care team must approve services first. Its benefits include residential services in settings like adult family homes and residential care apartment complexes. (state page)
- Waitlist. Family Care became statewide and the wait list ended. (source)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 2.8 mi, nursing home 1.6 mi, pharmacy 0.1 mi
- Nearest hospital with an emergency room
- St Josephs Community Hospital West Bend, West Bend. 2.8 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Cedar Lake Health and Rehab Center, West Bend. 1.6 miles away, straight line.
- Nearest home health agency office
- International Quality Homecare Of Wisconsin, LLC, West Bend. 2.4 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walmart Pharmacy. 0.1 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 53095 as micropolitan (micropolitan core).
- Dialysis within 15 miles
- Fresenius Medical Care Midwest West Bend, West Bend, 0.1 miles away, straight line (CMS rating 2 of 5 stars)
Fresenius Kidney Care Slinger, Slinger, 5.8 miles away, straight line (CMS rating 2 of 5 stars)
Davita Mequon Road Dialysis, Germantown, 12.6 miles away, straight line (CMS rating 5 of 5 stars) - Hospice
- 19 Medicare hospices tell CMS they serve ZIP code 53095.
Preceptor Hospice, office in Germantown, 12.6 miles away, straight line (CMS family survey rating 4 of 5 stars)
Vitas Healthcare Corp Midwest, office in Milwaukee, 17.8 miles away, straight line (CMS family survey rating 3 of 5 stars)
Horizon Homecare And Hospice, office in Milwaukee, 18.5 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Curana Health Of Wisconsin Inc, Hartford. 9.5 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively low; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane very low, inland flooding relatively low, wildfire very low, tornado relatively high, heat wave relatively low, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in April 2026. What was it, and how was it fixed?
- Your published starting price is a base rate. What would the total monthly cost be for my parent's needs?
- How much have prices gone up in each of the last three years?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
What we checked13 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Wisconsin Department of Health Services, Division of Quality Assurance inspection records | Oct 15, 2026 | See above |
| Wisconsin Medicaid provider list | Sep 9, 2026 | Not on the state list we checked. These lists are often incomplete. |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
Common questionsAnswers to 4 questions families ask
What type of care does New Perspective-West Bend provide?
New Perspective-West Bend is licensed by the state of Wisconsin for independent living, assisted living in West Bend, Wisconsin. Its licensed capacity is 105 residents.
Does Lilisity rate New Perspective-West Bend?
No. We publish state licensing details for New Perspective-West Bend but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does New Perspective-West Bend cost?
Assisted Living in Washington County typically starts at $4,000 to $6,000 a month. Based on 47 communities that publish prices. These are area figures, not this community's price. The starting prices it publishes are in the Prices section on this page.
How do I contact New Perspective-West Bend?
Use New Perspective-West Bend's website, npseniorliving.com/communities/west-bend, or visit at 2130 Continental Dr, West Bend, WI 53095.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid