Francis House

Last survey

March 18, 2026 complaint, verification visit

Surveys

4

Deficiencies cited

18

Enforcement letters

4

Forfeitures imposed

$2,950 3 notices

Enforcement

• May 1, 2026: notice of violation, order to comply, special orders, forfeiture, forfeiture $1,150 (reduced to $747.50 if paid within ten days)
• November 3, 2025: notice of violation, order to comply, special orders, forfeiture, forfeiture $500 (reduced to $325 if paid within ten days)
• September 24, 2025: notice of violation, order to comply
• June 19, 2025: notice of violation, order to comply, forfeiture, forfeiture $1,300 (reduced to $845 if paid within ten days)

March 18, 2026, complaint, verification visit · statement of deficiency

• Reporting incidents with serious injury (DHS 83.12(4)(c)) Investigation, notification, and reporting requirements
  From the report: Based on record review and interview, the provider did not submit a written report to the department within 3 working days after an incident or accident resulting in serious injury requiring emergency room treatment for 1 of 1 resident (Resident 21).
• Post house rules, resident rights, grievances (DHS 83.13(3)(b)) General records, retention and posting
  From the report: Based on observation and interview, the provider did not ensure the grievance procedure was posted.
• Licensee: caregiver background requirements (DHS 83.14(1)(b)) Licensee
  From the report: Based on record review and interview, the licensee did not comply with laws governing the requirements for entity background checks.
• Licensee ensures facility complies with laws (DHS 83.14(2)(a)) Licensee
  From the report: Based on observations, record review, and interview, the licensee did not ensure that the provider and its operation were compliant with all laws governing a community based residential facility.
• Temporary Service Plan (DHS 83.35(2)) Assessment, individual service plan and evaluations
  From the report: Based on record review and interview, the provider did not prepare and implement a written Temporary Service Plan (TSP) to meet the immediate needs for 1 of 1 resident (Resident 21) reviewed.
• Environment safe, clean, and comfortable (DHS 83.43(1)) Furnishings and equipment
  From the report: Based on observation and interview, the provider did not ensure the facility was maintained in a safe clean, comfortable, and homelike environment.
• Other evacuation drills (DHS 83.47(2)(e)) Fire safety requirements
  From the report: Based on record review and interview, the provider did not ensure an other evacuation drill was completed since the last survey visit.

September 19, 2025, complaint, verification visit · statement of deficiency

• Post house rules, resident rights, grievances (DHS 83.13(3)(b)) General records, retention and posting
  From the report: Based on observation and interview, the provider did not ensure the grievance procedure was posted.
• Medication storage: locked cabinet (DHS 83.37(3)(c)) Medications
  From the report: Based on observation and interview, the provider did not ensure 1 of 1 resident's (Resident 16) medications were securely stored.
• Environment safe, clean, and comfortable (DHS 83.43(1)) Furnishings and equipment
  From the report: Based on observation and interview, the provider did not ensure the facility was maintained in a safe clean, comfortable, and homelike environment.
• Toxic substances (DHS 83.45(3)) Building maintenance and site
  From the report: Based on observation and interview, the provider did not ensure cleaning compounds and toxic substances were stored in a secure area.
• Other evacuation drills (DHS 83.47(2)(e)) Fire safety requirements
  From the report: Based on record review and interview, the provider did not ensure 1 of 1 other evacuation drill was completed in 2025.

August 26, 2025, complaint · statement of deficiency

• Nutrition: menus (DHS 83.41(2)(c)) Food service
  From the report: Based on observation and interview, the provider did not ensure a weekly menu was prepared and available to 43 of 43 residents.

April 11, 2025, standard survey, complaint, verification visit · statement of deficiency

• Service plan development: parties involved (DHS 83.35(3)(b)) Assessment, individual service plan and evaluations
  From the report: Based on record review and interview, the provider did not ensure the resident's Individual Service Plan (ISP) was signed by the resident or resident's legal representative acknowledging their involvement in, understanding of, and in agreement with the plan for 4 of 4 (Resident 8, Resident 9, Resident 10, and Resident 11) resident records reviewed.
• Documentation of medication administration (DHS 83.37(2)(d)) Medications
  From the report: Based on record review and interview, the provider did not have documentation of the time of medication administration, the person administering the medication or treatment and the name, dosage, date, and time of medication taken or treatments performed and initialed in the medication administration record (MAR) for 3 of 3 residents (Resident 8, Resident 9, and Resident 10).
• Environment safe, clean, and comfortable (DHS 83.43(1)) Furnishings and equipment
  From the report: Based on observation and interview, the provider did not ensure the facility was maintained in a safe clean, comfortable, and homelike environment.
• Other evacuation drills (DHS 83.47(2)(e)) Fire safety requirements
  From the report: Based on record review and interview, the provider did not conduct other evacuation drills at least semi-annually for 1 of 1 calendar year (2024).
• Bath and toilet areas: water temperature (DHS 83.55(6)(b)) Bath and toilet areas
  From the report: Based on observation and interview, the provider did not ensure temperatures of water at fixtures used by residents did not exceed 115° F.

Read the survey history on DQA’s Provider Search →

DQA posts surveys from the last three years. DHS says posting may be delayed and Provider Search is updated weekly. This community is licensed for 64 residents; larger communities are surveyed and reported on more often, so read counts with size in mind. Source: Wisconsin Department of Health Services, Division of Quality Assurance, data as of October 15, 2026. Always visit in person and ask the community about anything listed here.