Assisted Living
Country Terrace Rhinelander II
1450 W Phillips Street, Rhinelander, WI 54501 · Map
Licensed for 15 residents · COUNTRY TERRACE OF WISCONSIN INC
Country Terrace Rhinelander II is a state-licensed assisted living community in Rhinelander, Wisconsin. It is licensed for 15 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
Starting prices the community publishes, with the date we checked each one and a link to where it is published. Care charges are usually added after an assessment.
| Care | Starting at | Checked |
|---|---|---|
| Assisted Living | $3,250 /mo | Sep 1, 2026 |
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 15 residents
Community Based Residential Facility, CLASS CNA (NONAMBULATORY); dementia/Alzheimer's client group approved 0014128, current license dated Apr 5, 2012. Licensee COUNTRY TERRACE OF WISCONSIN INC.
State inspection record8 deficiencies, 3 enforcement
- Last survey
- August 11, 2025 standard survey, self-report, complaint, verification visit
- Surveys
- 4
- Deficiencies cited
- 8
- Enforcement letters
- 3
- Complaints substantiated
- 1 of 2 as stated in the reports
Enforcement
- December 2, 2025: notice of violation, order to comply, special orders
- September 11, 2024: notice of violation, order to comply
- April 29, 2024: notice of violation, order to comply
August 11, 2025, standard survey, self-report, complaint, verification visit · statement of deficiency
- Qualified staff in charge, on duty and awake (DHS 83.36(1)(b)) Staffing requirements
From the report: Based on record review and interview, the provider did not ensure at least one qualified resident care staff was present in the community based residential facility (CBRF) when one or more residents were present in the CBRF.
September 4, 2024, complaint, verification visit · statement of deficiency
- Caregiver: Investigating abuse & neglect (DHS 83.12(2)(a)) Investigation, notification, and reporting requirements
From the report: Based on interview and record review, the provider did not investigate and document an allegation of neglect after it was reported on 07/07/2024. - Rights of Residents: Free from mistreatment (DHS 83.32(3)(d)) Rights of residents
From the report: Based on interview and record review, the provider did not keep 10 residents free from neglect on 07/07/2024. - Qualified staff in charge, on duty and awake (DHS 83.36(1)(b)) Staffing requirements
From the report: Based on record review and interview, the provider did not ensure at least one qualified resident care staff was present in the community based residential facility (CBRF), when one or more residents were present in the CBRF.
June 5, 2024, complaint 0 of 1 complaints substantiated · statement of deficiency
- No deficiencies listed in the statement
April 25, 2024, complaint 1 of 1 complaints substantiated · statement of deficiency
- Service plans updated annually or on changes (DHS 83.35(3)(d)) Assessment, individual service plan and evaluations
From the report: Based on record review and interview, the provider did not update Resident 2's Individual Service Plan (ISP) when there was a change in Resident 2's needs, abilities or physical or mental condition. - Adequate staff to meet resident needs (DHS 83.36(1)(a)) Staffing requirements
From the report: Based on record review and interview, the provider did not ensure sufficient staff were provided on a 24-hour basis to meet the needs of Resident 2. - Leisure time activities (DHS 83.38(1)(c)) Program services
From the report: Based on observation, record review and interview, the provider did not ensure a daily activity program to meet the interests and capabilities of the residents. - Rooms clean and free from odors (DHS 83.44(2)(a)) Housekeeping services
From the report: Based on record review and interview, the provider did not keep all rooms clean and free from odors.
Read the survey history on DQA’s Provider Search →
What these terms mean
DQA: “A survey can take place for many reasons: To recertify or renew a facility's license. This is called a standard survey. To make sure a provider has fixed any issues found in a past survey. This is called a verification (follow-up) visit survey. To look at a complaint or incident. This is called an investigation visit survey.” VV in a survey type means a verification visit.
“The surveyor notes any violations of laws or requirements on a Statement of Deficiency (SOD) form.” “A deficiency is something that goes against a state or federal regulation. It's also called a violation.”
“Enforcement includes actions or penalties (also called remedies) for the provider. They may apply to the provider based on how serious their deficiency/violation is or how long it takes them to fix it. If a provider gets a penalty, you'll see a document under Enforcement.”
“For registered (not certified) residential care apartment complexes, surveys only happen if there's a complaint. If the surveyor finds problems, they issue a Notice of Non-Compliance letter instead of an SOD form.”
Rule numbers refer to Wisconsin Administrative Code chapter DHS 83 (community-based residential facilities) and DHS 89 (residential care apartment complexes). The short rule titles are the ones DQA prints in each statement; quoted findings are the report’s own words.
DQA posts surveys from the last three years. DHS says posting may be delayed and Provider Search is updated weekly. This community is licensed for 15 residents; larger communities are surveyed and reported on more often, so read counts with size in mind. Source: Wisconsin Department of Health Services, Division of Quality Assurance, data as of October 15, 2026. Always visit in person and ask the community about anything listed here.
License and ownershipActive license, licensee COUNTRY TERRACE OF WISCONSIN INC
- License type
- Community Based Residential Facility, CLASS CNA (NONAMBULATORY); dementia/Alzheimer's client group approved
- License number
- 0014128
- License status
- Active
- Current license dated
- 2012-04-05
- Licensed capacity
- 15
- Licensee
- COUNTRY TERRACE OF WISCONSIN INC
- County
- Oneida County
- Contact Person
- Heath Bayer
Source: Wisconsin state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Contact Person name from the Wisconsin licensing record, as of Sep 1, 2026.
Paying with Medicaid and other programsHow Medicaid pays for care in Wisconsin, and other programs
How Medicaid pays for care in Wisconsin
- Family Care. Family Care offers a full range of long-term care services through managed care organizations (MCOs), and your MCO care team must approve services first. Its benefits include residential services in settings like adult family homes and residential care apartment complexes. (state page)
- Waitlist. Family Care became statewide and the wait list ended. (source)
Ask the community whether it accepts Medicaid.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in August 2025. What was it, and how was it fixed?
- Your published starting price is a base rate. What would the total monthly cost be for my parent's needs?
- How much have prices gone up in each of the last three years?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
What we checked8 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Wisconsin Department of Health Services, Division of Quality Assurance inspection records | Oct 15, 2026 | See above |
| Wisconsin Medicaid provider list | Sep 9, 2026 | Not on the state list we checked. These lists are often incomplete. |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
Common questionsAnswers to 4 questions families ask
What type of care does Country Terrace Rhinelander II provide?
Country Terrace Rhinelander II is licensed by the state of Wisconsin for assisted living in Rhinelander, Wisconsin. Its licensed capacity is 15 residents.
Does Lilisity rate Country Terrace Rhinelander II?
No. We publish state licensing details for Country Terrace Rhinelander II but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Country Terrace Rhinelander II cost?
Assisted Living in Wisconsin typically starts at $3,500 to $5,650 a month. Based on 1,797 communities that publish prices. These are area figures, not this community's price. The starting prices it publishes are in the Prices section on this page.
How do I contact Country Terrace Rhinelander II?
Visit Country Terrace Rhinelander II at 1450 W Phillips Street, Rhinelander, WI 54501.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid