Ciel of Shorewood

License 0015906

Last survey

July 6, 2026 complaint, verification visit

Surveys

5

Deficiencies cited

13

Enforcement letters

4

Forfeitures imposed

$3,100 4 notices

Complaints substantiated

2 of 6 as stated in the reports

Enforcement

• April 27, 2026: notice of violation, order to comply, special orders, forfeiture, forfeiture $500 (reduced to $325 if paid within ten days)
• July 8, 2025: notice of violation, order to comply, special orders, forfeiture, forfeiture $600 (reduced to $390 if paid within ten days)
• April 4, 2025: notice of violation, order to comply, forfeiture, forfeiture $1,800 (reduced to $1,170 if paid within ten days)
• December 11, 2024: notice of violation, order to comply, special orders, forfeiture, forfeiture $200 (reduced to $130 if paid within ten days)

July 6, 2026, complaint, verification visit 0 of 1 complaints substantiated · statement of deficiency

• No deficiencies listed in the statement

March 17, 2026, standard survey, complaint, verification visit 1 of 1 complaints substantiated · statement of deficiency

• Licensee conduct caregiver background check (DHS 83.17(1)) Hiring and employment
  From the report: Based on record review and interview, the provider did not ensure a caregiver background check (CBC) was completed for 1 of 3 employees reviewed.

May 1, 2025, complaint 0 of 1 complaints substantiated · statement of deficiency

• Pre-admission and ongoing assessments (DHS 83.35(1)(a)) Assessment, individual service plan and evaluations
  From the report: Based on record review and interview, the provider did not ensure each resident's needs, abilities, and physical and mental condition were assessed at the time of admission for 1 of 3 residents (Resident 1).
• Service plan development: parties involved (DHS 83.35(3)(b)) Assessment, individual service plan and evaluations
  From the report: Based on record review and interview, the provider did not ensure the resident and/or the resident's legal representative, as appropriate, were involved in developing the individual service plan (ISP) and signed the plan acknowledging their involvement in, understanding of, and agreement with the plan for 2 of 3 resident records reviewed (Resident 1 and Resident 3).
• Leisure time activities (DHS 83.38(1)(c)) Program services
  From the report: Based on observation and interview, the provider did not ensure there was a daily activity program to meet the interests of the residents.
• Resident record maintained (DHS 83.42(1)) Resident records
  From the report: Based on record review and interview, the provider did not ensure each resident's record was maintained for 1 of 3 residents.
• Rooms clean and free from odors (DHS 83.44(2)(a)) Housekeeping services
  From the report: Based on observation and interview, the provider did not make reasonable attempts to keep all rooms free from odors for 9 of 11 residents (Resident 1, Resident 2, Resident 3, Resident 4, Resident 5, Resident 6, Resident 7, Resident 8, Resident 10) reviewed.
• Toxic substances (DHS 83.45(3)) Building maintenance and site
  From the report: Based on observation and interview, the provider did not ensure cleaning compounds were stored in a secure area.
• Care (Wis. Stat. 50.09(1)(L))
  From the report: Based on observation, record review and interview, the provider did not ensure 3 of 3 residents received adequate and appropriate care within the capacity of the facility.

January 30, 2025, standard survey, complaint, verification visit 1 of 1 complaints substantiated · statement of deficiency

• Licensee conduct caregiver background check (DHS 83.17(1)) Hiring and employment
  From the report: Based on record review and interview, the provider did not ensure a caregiver background check (CBC) was completed for 1 of 2 employees reviewed.
• Department-approved training courses (DHS 83.20(2)(a)-(d)) Department-approved training
  From the report: Based on record review and interview, the provider did not ensure 1 of 2 employees reviewed obtained all required department approved training.
• All employee training (DHS 83.21(1)-(3)) All employee training
  From the report: Based on record review and interview the provider did not ensure 1 of 2 employees reviewed, obtained all training as required within 90 days after starting employment.

Read the survey history on DQA’s Provider Search →

License 0015905

Last survey

July 6, 2026 complaint

Surveys

6

Deficiencies cited

7

Enforcement letters

2

Forfeitures imposed

$200 1 notice

Complaints substantiated

0 of 4 as stated in the reports

Enforcement

• July 24, 2025: notice of violation, order to comply, special orders, forfeiture, forfeiture $200 (reduced to $130 if paid within ten days)
• January 11, 2024: notice of violation, order to comply, special orders

July 6, 2026, complaint 0 of 1 complaints substantiated · statement of deficiency

• No deficiencies listed in the statement

May 2, 2025, standard survey, complaint 0 of 1 complaints substantiated · statement of deficiency

• Services (DHS 89.23(1)) Services
  From the report: Based on record review and interview, the provider did not ensure 1 of 1 tenant received care needs identified in the tenant service agreement.
• Comprehensive assessment (DHS 89.26(1)) Comprehensive assessment
  From the report: Based on record review and interview, the provider did not ensure a completed comprehensive assessment was performed prior to admission for each person seeking admission for 1 (Tenant 1) of 2 tenants reviewed.
• Service agreement (DHS 89.27(1)) Service agreement
  From the report: Based on record review and interview, the provider did not ensure they entered into a mutually agreed-upon written service agreement for 2 of 2 tenants reviewed (Tenant 1 and Tenant 2).
• Risk Agreement (DHS 89.28(1)) Risk agreement
  From the report: Based on record review and interview, the provider did not enter a jointly signed negotiated risk agreement with 2 of 2 tenants reviewed (Tenant 1 and Tenant 2) by the date of their occupancy.
• Tenant rights (DHS 89.34(17)) Rights of tenants
  From the report: Based on observation and interview, the provider did not ensure all public and common use areas of the residential care apartment complex were accessible to and useable by tenants who used wheelchairs or other mobility aids.
• (2) client protection (DHS 13.05)
  From the report: Based on interview and record review, the provider did not conduct a thorough investigation into allegations of abuse, to ensure 1of 1 tenant (Tenant 1) was protected from subsequent episodes of abuse while a determination on the matter was pending.

October 8, 2024, complaint 0 of 1 complaints substantiated · statement of deficiency

• No deficiencies listed in the statement

June 20, 2024, complaint 0 of 1 complaints substantiated · statement of deficiency

• No deficiencies listed in the statement

Read the survey history on DQA’s Provider Search →

DQA posts surveys from the last three years. DHS says posting may be delayed and Provider Search is updated weekly. This community is licensed for 59 residents; larger communities are surveyed and reported on more often, so read counts with size in mind. Source: Wisconsin Department of Health Services, Division of Quality Assurance, data as of October 15, 2026. Always visit in person and ask the community about anything listed here.