Nursing home
Hallmark Manor
32300 First Avenue South, Federal Way, WA 98003 · Map
For profit - Corporation · Part of Life Care Centers Of America (194 facilities) · 147 certified beds
Hallmark Manor is a Medicare-certified nursing home in Federal Way, Washington. CMS rates it 3 out of 5 stars overall (3/5 for staffing, 3/5 for health inspections). Nurse staffing is 3.88 hours per resident per day, below the Washington average of 4.39. Its most recent inspection on May 13, 2025 cited 19 deficiencies.
- 1 fine totaling $32,175In CMS records: 1 total penalty.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Hallmark Manor compares
This facility vs. the Washington and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Washington avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.88 | 4.39 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.70 | 0.88 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 2.41 | 2.69 | 2.34 | below avg |
| Nursing staff turnover | 40.0% | 46.7% | 46.4% | below avg |
| Deficiencies cited, last inspection | 19.0 | 17.1 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
Penalties in CMS records: 1 fine totaling $32,175, 1 total penalty.
What inspectors found at Hallmark Manor
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · May 13, 2025 · Full report (PDF) - Potential for harm
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies · May 13, 2025 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · May 13, 2025 · Full report (PDF) - Potential for harm
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies · May 13, 2025 · Full report (PDF) - Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · May 13, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies · May 13, 2025 · Full report (PDF) - Potential for harm
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies · May 13, 2025 · Full report (PDF) - Potential for harm
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Quality of Life and Care Deficiencies · May 13, 2025 · Full report (PDF) - Potential for harm
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies · May 13, 2025 · Full report (PDF) - Potential for harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · May 13, 2025 · Full report (PDF) - Potential for harm
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · May 13, 2025 · Full report (PDF) - Potential for harm
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · May 13, 2025 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 32300 First Avenue South
Federal Way, WA 98003 - CMS certification #
- 505313
- Ownership
- For profit - Corporation
- Certified beds
- 147
- Avg residents/day
- 96.7
- Provider type
- Medicare and Medicaid
- First certified
- 1987-05-28
- Chain
- Life Care Centers Of America (194 facilities)
- Setting
- Urban
Part of Life Care Centers Of America
Life Care Centers Of America operates 194 nursing facilities across the United States. View all Life Care Centers Of America facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Hallmark Manor using Google Maps.
Other public records
- Website says Nurse 24 hours a day, transportation
Full public records, with dates and sources
Care and services
From the community’s website
What Hallmark Manor says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Nurse on site: 24 hours a day.
Our nursing staff provides 24-hour care for residents, including physician and nurse coverage.
(page, checked Oct 15, 2026) - Provides transportation.
Transportation services
(page, checked Oct 15, 2026) - Apartment types named: private room.
With amenities such as an always-available menu, flat-screen TVs, private suites and a library, our premier nursing home provides patients and residents all the comforts of their own home while helping them on their journey to recovery.
(page, checked Oct 12, 2026) - Smoke-free.
Non-smoking facility
(page, checked Oct 15, 2026)
Staff pay and workplace safety
Federal records about how the employer here treats its staff.
Federal wage and hour cases
The Department of Labor checks that staff are paid minimum wage and overtime as the law requires.
DOL also concluded 1 case here with no violations found, most recently for a period ending Mar 8, 2005.
Source: U.S. Department of Labor, Wage and Hour Division enforcement data, loaded Oct 15, 2026. Concluded cases only. The dates are the period in which DOL found violations, not when the case opened or closed. Back wages are what the employer agreed to pay; penalties are what DOL assessed. DOL does not publish a page for each case, so search the dataset by case number.
Location and nearby care
- Nearest hospital with an emergency room
- St Francis Community Hospital, Federal Way. 1.4 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Avalon Care Center Federal Way, L.L.C., Federal Way. 0.8 miles away, straight line.
- Nearest home health agency office
- Signature Healthcare At Home, Federal Way. 0.9 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Onuri Pharmacy. 0.5 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 98003 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita Redondo Heights Dialysis, Federal Way, 0.8 miles away, straight line (has a shift starting after 5 pm; CMS rating 3 of 5 stars)
Nkc Federal Way West Campus, Federal Way, 0.8 miles away, straight line (has a shift starting after 5 pm; CMS rating 4 of 5 stars)
Davita Federal Way Community Dialysis Center, Federal Way, 1.6 miles away, straight line (has a shift starting after 5 pm; CMS rating 4 of 5 stars) - Hospice
- 16 Medicare hospices tell CMS they serve ZIP code 98003.
Multicare Hospice, office in Tacoma, 6.6 miles away, straight line (CMS family survey rating 3 of 5 stars)
Envision Hospice, office in Tacoma, 8.6 miles away, straight line (CMS family survey rating 4 of 5 stars)
Puget Sound Hospice, office in Tacoma, 9.0 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Fandm Healthcare, LLC, Tacoma. 9.2 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively high. By hazard: inland flooding relatively low, wildfire very low, tornado very low, heat wave relatively moderate, earthquake very high. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | See above |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Public Health - Seattle & King County kitchen inspections | Oct 15, 2026 | No kitchen matched |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is Hallmark Manor a good nursing home?
CMS gives Hallmark Manor an overall rating of 3 out of 5 stars, including 3/5 for staffing and 3/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Hallmark Manor staffed?
Hallmark Manor reports 3.88 total nurse hours per resident per day, compared with the Washington average of 4.39.
Has Hallmark Manor had inspection problems?
Its most recent CMS inspection cited 19 deficiencies.
How many beds does Hallmark Manor have?
Hallmark Manor is certified for 147 beds.