Assisted Living and Memory Care
Heritage Heights at Lake Chelan
505 E Highland Avenue, Chelan, WA 98816 · Map
Licensed for 40 residents
Heritage Heights at Lake Chelan is a state-licensed assisted living, memory care community in Chelan, Washington. It is licensed for 40 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Care and services
From the community’s website
What Heritage Heights at Lake Chelan says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Offers respite or short-term stays.
providing professional, compassionate and supportive residential care, including assisted living, memory care, respite care and end-of-life care.
(page, checked Oct 12, 2026) - Offers hospice care on site or works with hospice providers.
When the time comes, we work closely with hospice agencies so that we can ensure the appropriate hospice services will be available for our residents within the scope of our state regulations.
(page, checked Oct 15, 2026) - Offers diabetes care.
Diabetes monitoring and management
(page, checked Oct 15, 2026) - Can do two-person transfers.
Two-person transfers
(page, checked Oct 15, 2026) - Provides transportation.
Planned social events and outings with complimentary transportation into Chelan—means you’ll always have something fun to do!
(page, checked Oct 15, 2026)
Show all 10
- 3 meals a day.
3 meals a day
(page, checked Oct 15, 2026) - No pets.
You must be able to care for your pet (pets are not allowed in memory care) and all animals must be pre-approved by our Executive Director.
(page, checked Oct 15, 2026) - Couples welcome.
In most cases, spouses can live together in the same apartment.
(page, checked Oct 15, 2026) - Apartment types named: two-bedroom, companion suite.
Two-Bedroom Companion Suite
(page, checked Oct 12, 2026) - Community fee: charged.
Community Fee*$2,500/person
(page, checked Oct 12, 2026)
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
State inspections
Latest inspection report: 2024-08. See the record
License
Active, 40 residents
Assisted Living Facility 1223.
State inspection record3 investigation reports, 0 enforcement letters
- Latest inspection report
- August 2024
- Inspection reports posted
- 1
- Investigation reports posted
- 3
- Enforcement letters
- 0
- Fire inspection reports (State Fire Marshal)
- 3
Investigation reports
Inspection reports
See every report on the state’s site →
What these terms mean
DSHS: Inspections are “conducted at least every 18 months to review facility compliance with applicable rules and regulations and resident safety.”
Investigations: “In response to reported concerns, the department checks to ensure the facility is in compliance with applicable rules and regulations.”
Enforcement actions: “Letters summarizing action taken by the Department to compel a return to compliance.”
Fire inspections (assisted living): “Conducted by the State Fire Marshal upon initial licensing, complaint or on an annual basis.”
Limitations (adult family homes): “A determination, typically for the duration of the license, that limits the type of residents who can be housed in a specific area of the home.”
Informal Dispute Resolution (IDR): “The provider’s right to request an opportunity to present information that might allow the department to change a finding that the facility did not meet a rule or requirement.”
Civil fines: “Monetary penalties for instances of noncompliance with state law.”
Conditions: “Requirements placed on the license that limit or prevent or direct specific facility actions until deficiencies are corrected.”
Stop placement: “An order that temporarily prevents the facility from admitting any additional resident(s) until deficiencies identified are corrected.”
Revocation: “The legal action of taking away the facility’s license.”
Summary suspension: “The legal action that immediately suspends the provider’s license.”
Complaint investigation report: “the written report for complaint investigations that result in a citation.”
For adult family homes, state law (RCW 70.128.280) has DSHS post three years of inspection letters, statements of deficiencies, notices of return to compliance and enforcement notices, and remove a violation or enforcement remedy that is deleted or rescinded on appeal. DSHS: “The length of time for completion and posting of final documents, including amended documents, will vary.” DSHS: “To protect residents’ privacy, information in these reports may be blocked out if it is confidential or could identify a resident.” Dates are the month DSHS lists beside each report, or the date printed on an enforcement letter. This community is licensed for 40 residents; larger communities are inspected and investigated more often, so read counts with size in mind. Source: Washington State Department of Social and Health Services, Residential Care Services, report pages read October 15, 2026. Always visit in person and ask the community about anything listed here.
License and ownershipActive license
- License type
- Assisted Living Facility
- License number
- 1223
- License status
- Active
- Licensed capacity
- 40
- County
- Chelan County
- Executive Director
- Maria Jay
Source: Washington state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Executive Director name from public records we reviewed, as of Oct 12, 2026.
Paying with Medicaid and other programsOn the Washington list of Medicaid providers (2026)
On the Washington list of Medicaid providers. Listed as HERITAGE HEIGHTS AT LAKE CHELAN under DSHS Medicaid contract. Contracts: Adult Residential Care, Assisted Living SOW, Enhanced Adult Residential Care. (state list, as of Sep 9, 2026)
Being on the list means the community has taken part in the program. Ask whether it has a Medicaid opening now, and how many residents it serves on Medicaid.
How Medicaid pays for care in Washington
- Assisted living Medicaid service packages: Adult Residential Care, Enhanced Adult Residential Care, Enhanced Adult Residential Care - Specialized Dementia Care Services, Assisted Living. Yes. Assisted living facilities that serve Medicaid residents offer one or more service packages, which set the level of care and support the facility provides. Use the state search to find facilities that accept Medicaid. (state page)
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in May 2026. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
What we checked9 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Washington State Department of Social and Health Services, Residential Care Services inspection records | Oct 15, 2026 | See above |
| Washington Medicaid provider list | Sep 9, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
Common questionsAnswers to 4 questions families ask
What type of care does Heritage Heights at Lake Chelan provide?
Heritage Heights at Lake Chelan is licensed by the state of Washington for assisted living, memory care in Chelan, Washington. Its licensed capacity is 40 residents.
Does Lilisity rate Heritage Heights at Lake Chelan?
No. We publish state licensing details for Heritage Heights at Lake Chelan but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Heritage Heights at Lake Chelan cost?
Assisted Living in Washington typically starts at $3,950 to $5,300 a month. Based on 130 communities that publish prices. These are area figures, not this community's price. Heritage Heights at Lake Chelan does not publish its prices.
How do I contact Heritage Heights at Lake Chelan?
Use Heritage Heights at Lake Chelan's website, heritageheights.org, or visit at 505 E Highland Avenue, Chelan, WA 98816.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid