Nursing home
Heritage Hall-Rich Creek
120 Old Virginia Avenue, Rich Creek, VA 24147 · Map
For profit - Limited Liability company · Part of Heritage Hall (16 facilities) · 120 certified beds
Heritage Hall-Rich Creek is a Medicare-certified nursing home in Rich Creek, Virginia. CMS rates it 4 out of 5 stars overall (2/5 for staffing, 4/5 for health inspections). Nurse staffing is 3.56 hours per resident per day, below the Virginia average of 3.81. Its most recent inspection on Mar 14, 2024 cited 10 deficiencies.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Heritage Hall-Rich Creek compares
This facility vs. the Virginia and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Virginia avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.56 | 3.81 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.45 | 0.69 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 2.13 | 2.12 | 2.34 | above avg |
| Nursing staff turnover | 35.3% | 48.4% | 46.4% | below avg |
| Deficiencies cited, last inspection | 10.0 | 14.5 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the March 14, 2024 inspection was corrected by May 15, 2024
What inspectors found at Heritage Hall-Rich Creek
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies · Mar 14, 2024 · Full report (PDF) - Potential for harm
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Mar 14, 2024 · Full report (PDF) - Potential for harm
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Nutrition and Dietary Deficiencies · Mar 14, 2024 · Full report (PDF) - Potential for harm
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies · Mar 14, 2024 · Full report (PDF) - Potential for harm
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies · Mar 14, 2024 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · Mar 14, 2024 · Full report (PDF) - Potential for harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Mar 14, 2024 · Full report (PDF) - Potential for harm
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · Mar 14, 2024 · Full report (PDF) - Minimal
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Administration Deficiencies · Mar 14, 2024 · Full report (PDF) - Minimal
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies · Mar 14, 2024 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Dec 9, 2021 - Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Dec 9, 2021
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 120 Old Virginia Avenue
Rich Creek, VA 24147 - CMS certification #
- 495371
- Ownership
- For profit - Limited Liability company
- Certified beds
- 120
- Avg residents/day
- 102.6
- Provider type
- Medicare and Medicaid
- First certified
- 2003-12-01
- Chain
- Heritage Hall (16 facilities)
- Setting
- Urban
Part of Heritage Hall
Heritage Hall operates 16 nursing facilities across the United States. View all Heritage Hall facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Heritage Hall-Rich Creek using Google Maps.
Other public records
Full public records, with dates and sources
Location and nearby care
- Nearest hospital with an emergency room
- Carilion Giles Community Hospital, Pearisburg. 10.0 miles away, straight line. CMS overall hospital rating: 4 of 5 stars. Location approximate.
- Nearest Medicare nursing home
- Lindside Healthcare Center, Lindside. 11.2 miles away, straight line.
- Nearest home health agency office
- Pch Home Health, Princeton. 14.7 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Pharmacy. 7.4 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 24147 as metropolitan (metropolitan high commuting).
- Dialysis within 15 miles
- Davita Giles County Dialysis, Pearisburg, 7.4 miles away, straight line (CMS rating 4 of 5 stars)
- Hospice
- 5 Medicare hospices tell CMS they serve ZIP code 24147.
Carilion Hospice Services New River Valley, office in Radford, 22.8 miles away, straight line (CMS family survey rating 4 of 5 stars)
Medi Home Health And Hospice - Pulaski, office in Pulaski, 23.7 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Integrated Senior Care PC, Princeton. 17.4 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: hurricane relatively low, inland flooding relatively high, wildfire very low, tornado relatively low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
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Frequently asked questions
Is Heritage Hall-Rich Creek a good nursing home?
CMS gives Heritage Hall-Rich Creek an overall rating of 4 out of 5 stars, including 2/5 for staffing and 4/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Heritage Hall-Rich Creek staffed?
Heritage Hall-Rich Creek reports 3.56 total nurse hours per resident per day, compared with the Virginia average of 3.81.
Has Heritage Hall-Rich Creek had inspection problems?
Its most recent CMS inspection cited 10 deficiencies.
How many beds does Heritage Hall-Rich Creek have?
Heritage Hall-Rich Creek is certified for 120 beds.