Assisted Living and Memory Care
Watercrest Richmond Assisted Living and Memory Care
5250 Grandin Avenue, Moseley, VA 23120 · Map
State license activeWatercrest Richmond Assisted Living and Memory Care is a state-licensed assisted living, memory care community in Moseley, Virginia. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
State inspections
Last inspection: Apr 1, 2026. See the record
License
Active
Assisted Living Facility, Special Care Unit 49101.
State inspection record3 violations, 1 of 7 complaints supported
- License
- Two-year license, expires September 7, 2027
- Last inspection
- April 1, 2026
- Inspections since March 8, 2023
- 14
- Violations cited
- 3 in 1 inspection (and 6 more inspections with violations; see the state’s site)
- Complaint inspections
- 7: 1 supported in whole or in part, 0 not supported, 6 with the outcome on the state’s site
- No violations cited at the last inspection (April 2026)
Complaint inspections
- January 6, 2026: Allegations about resident care and related services. The evidence gathered during the investigation supported the allegation of non-compliance with standard(s) or law, and violations were issued. 3 violations cited.
- January 6, 2026: See the state’s report for the outcome.
- October 30, 2025: See the state’s report for the outcome.
- October 30, 2025: See the state’s report for the outcome.
- July 23, 2025: See the state’s report for the outcome.
- July 24, 2025: See the state’s report for the outcome.
- July 23, 2025: See the state’s report for the outcome.
Most recent violations, in the state’s words
- January 6, 2026 (complaint inspection): 3 violations
- Administration of medications and related provisions: Based on a review of physician orders, medication administration records and staff interviews, the facility failed to ensure that medications ordered for PRN administration shall be available, properly labeled for the specific resident, and properly stored at the facility. 22VAC40-73-(6)-680-M
- Administration of medications and related provisions: Based on a review of resident records, staff interviews and medication administration and physician orders, the facility failed to ensure that medications were administered in accordance with physician instructions. 22VAC40-73-(6)-680-D
- Health care services: Based on an interview with facility staff, the facility failed to ensure that, either directly, or indirectly, that the healthcare service needs of residents are met. 22VAC40-73-(6)-470-A
- 4 earlier inspections with violations on the state’s site
Read every inspection report on the state’s site →
What these terms mean
A violation is a standard that the inspector found the facility did not meet. VDSS: “The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance.” Plans of correction are written by the facility.
For a complaint inspection, VDSS states whether “the evidence gathered during the investigation” supported the allegations. Violations found during a complaint visit that are not related to the complaint are listed on the same notice. VDSS also investigates incidents that a facility reports about itself; those are listed separately and are not counted as complaints.
Virginia sets the length of a license by the facility's record (22VAC40-80-100): “A three-year license may be issued when a facility's activities, services, and management routinely substantially exceed the minimum standards. A two-year license may be issued when a facility's services and management routinely meet and maintain compliance with minimum standards ... An annual license may be issued when a facility's activities, services, and management indicate an inconsistent level of compliance but substantial compliance is reached.”
A provisional license (22VAC40-80-110) may be issued “when a regular license expires and the applicant is temporarily unable to comply with the requirements of the regulations,” for up to 12 months. A conditional license (22VAC40-80-80) is for a new facility to “demonstrate compliance with specified standards.”
Each violation is labeled with the title of the rule it falls under in the Standards for Licensed Assisted Living Facilities (22VAC40-73).
Source: Virginia Department of Social Services, Division of Licensing Programs, data as of October 15, 2026, covering inspections since December 29, 2020. Always visit in person and ask the community about anything listed here.
License and ownershipActive license
- License type
- Assisted Living Facility, Special Care Unit
- License number
- 49101
- License status
- Active
- County
- Chesterfield County
- Administrator
- Kyle Satterwhite
Source: Virginia state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Administrator name from the Virginia licensing record, as of Oct 12, 2026.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in January 2026. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
What we checked7 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Virginia Department of Social Services, Division of Licensing Programs inspection records | Oct 15, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
Common questionsAnswers to 4 questions families ask
What type of care does Watercrest Richmond Assisted Living and Memory Care provide?
Watercrest Richmond Assisted Living and Memory Care is licensed by the state of Virginia for assisted living, memory care in Moseley, Virginia.
Does Lilisity rate Watercrest Richmond Assisted Living and Memory Care?
No. We publish state licensing details for Watercrest Richmond Assisted Living and Memory Care but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Watercrest Richmond Assisted Living and Memory Care cost?
Assisted Living in Virginia typically starts at $4,000 to $5,300 a month. Based on 103 communities that publish prices. These are area figures, not this community's price. Watercrest Richmond Assisted Living and Memory Care does not publish its prices.
How do I contact Watercrest Richmond Assisted Living and Memory Care?
Visit Watercrest Richmond Assisted Living and Memory Care at 5250 Grandin Avenue, Moseley, VA 23120.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid