Assisted Living
The Laurels Retirement & Assisted Living
5635 BSG Drive, Norton, VA 24273 · Map
State license activeThe Laurels Retirement & Assisted Living is a state-licensed assisted living community in Norton, Virginia. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Care and services
From the community’s website
What The Laurels Retirement & Assisted Living says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Nurse on site: 24 hours a day.
24-hour nurse/emergency call system
(page, checked Oct 15, 2026) - Provides transportation.
Also, with scheduled transportation to appointments, shopping and places of interest, the choices aren't limited to just our community.
(page, checked Oct 15, 2026) - Apartment types named: two-bedroom.
The Laurels offers Single and Two Bedroom Suites.
(page, checked Oct 12, 2026)
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
State inspections
Last inspection: May 22, 2026. See the record
License
Active
Assisted Living Facility 33160.
State inspection record0 violations, 0 of 8 complaints supported
- License
- Three-year license, expires December 3, 2026
- Last inspection
- May 22, 2026
- Inspections since December 13, 2022
- 16
- Violations cited
- 0 in 0 inspections (and 8 more inspections with violations; see the state’s site)
- Complaint inspections
- 8: 0 supported in whole or in part, 0 not supported, 8 with the outcome on the state’s site
- No violations cited at the last inspection (May 2026)
Complaint inspections
- February 3, 2026: See the state’s report for the outcome.
- December 16, 2025: See the state’s report for the outcome.
- December 16, 2025: See the state’s report for the outcome.
- November 7, 2025: See the state’s report for the outcome.
- December 3, 2025: See the state’s report for the outcome.
Show all 8
- November 7, 2025: See the state’s report for the outcome.
- April 4, 2025: See the state’s report for the outcome.
- July 12, 2023: See the state’s report for the outcome.
Read every inspection report on the state’s site →
What these terms mean
A violation is a standard that the inspector found the facility did not meet. VDSS: “The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance.” Plans of correction are written by the facility.
For a complaint inspection, VDSS states whether “the evidence gathered during the investigation” supported the allegations. Violations found during a complaint visit that are not related to the complaint are listed on the same notice. VDSS also investigates incidents that a facility reports about itself; those are listed separately and are not counted as complaints.
Virginia sets the length of a license by the facility's record (22VAC40-80-100): “A three-year license may be issued when a facility's activities, services, and management routinely substantially exceed the minimum standards. A two-year license may be issued when a facility's services and management routinely meet and maintain compliance with minimum standards ... An annual license may be issued when a facility's activities, services, and management indicate an inconsistent level of compliance but substantial compliance is reached.”
A provisional license (22VAC40-80-110) may be issued “when a regular license expires and the applicant is temporarily unable to comply with the requirements of the regulations,” for up to 12 months. A conditional license (22VAC40-80-80) is for a new facility to “demonstrate compliance with specified standards.”
Each violation is labeled with the title of the rule it falls under in the Standards for Licensed Assisted Living Facilities (22VAC40-73).
Source: Virginia Department of Social Services, Division of Licensing Programs, data as of October 15, 2026, covering inspections since December 29, 2020. Always visit in person and ask the community about anything listed here.
License and ownershipActive license
- License type
- Assisted Living Facility
- License number
- 33160
- License status
- Active
- County
- Norton City County
- Executive Director
- Megann Phelps
Source: Virginia state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Executive Director name from public records we reviewed, as of Oct 12, 2026.
Staff pay and workplace safety1 federal wage case with violations found
Federal records about how the employer here treats its staff.
Federal wage and hour cases
The Department of Labor checks that staff are paid minimum wage and overtime as the law requires.
- Findings for Dec 23, 2006 to Nov 15, 2008. Violations found: Overtime. Back wages: $4,523 owed to 3 employees. Employer as DOL recorded it: The Laurels Retirement & Assisted Living (Free Will Baptist Family Ministries, Inc.). Case 1528395.
Source: U.S. Department of Labor, Wage and Hour Division enforcement data, loaded Oct 15, 2026. Concluded cases only. The dates are the period in which DOL found violations, not when the case opened or closed. Back wages are what the employer agreed to pay; penalties are what DOL assessed. DOL does not publish a page for each case, so search the dataset by case number.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in April 2026. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
- Is the apartment held during a hospital stay, and at what cost?
What we checked8 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Virginia Department of Social Services, Division of Licensing Programs inspection records | Oct 15, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | See above |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
Common questionsAnswers to 4 questions families ask
What type of care does The Laurels Retirement & Assisted Living provide?
The Laurels Retirement & Assisted Living is licensed by the state of Virginia for assisted living in Norton, Virginia.
Does Lilisity rate The Laurels Retirement & Assisted Living?
No. We publish state licensing details for The Laurels Retirement & Assisted Living but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does The Laurels Retirement & Assisted Living cost?
Assisted Living in Virginia typically starts at $4,000 to $5,300 a month. Based on 103 communities that publish prices. These are area figures, not this community's price. The Laurels Retirement & Assisted Living does not publish its prices.
How do I contact The Laurels Retirement & Assisted Living?
Use The Laurels Retirement & Assisted Living's website, laurelsral.com, or visit at 5635 BSG Drive, Norton, VA 24273.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid