Assisted Living and Memory Care
TerraBella Pheasant Ridge
4435 Pheasant Ridge, Roanoke, VA 24014 · Map
State license activeTerraBella Pheasant Ridge is a state-licensed assisted living, memory care community in Roanoke, Virginia. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
State inspections
Last inspection: Jul 23, 2026. See the record
License
Active
Assisted Living Facility, Special Care Unit 48342.
Nearest emergency room
2.3 miles
Carilion Medical Center, rated 3 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| TerraBella Pheasant Ridge this community | Not listed | Not published | Active | 2 violations, 0 of 26 complaints supported | |
| The Harmony Collection at Roanoke Memory Care | 0.0 mi | Not listed | Not published | Active | 4 violations, 1 of 19 complaints supported |
| The Harmony Collection at Roanoke Independent Living | 0.0 mi | Not listed | Not published | Active | 5 violations, 0 of 1 complaints supported |
| The Harmony Collection at Roanoke Assisted Living | 0.1 mi | Not listed | Not published | Active | 0 violations, 0 of 35 complaints supported |
| Woodland Hills Independent Living, Assisted Living & Memory Care | 1.5 mi | Not listed | Not published | Active | 0 violations, 0 of 22 complaints supported |
State inspection record2 violations, 0 of 26 complaints supported
- License
- One-year license, expires March 20, 2027
- Last inspection
- July 23, 2026
- Inspections since August 26, 2022
- 53
- Violations cited
- 2 in 1 inspection (and 33 more inspections with violations; see the state’s site)
- Complaint inspections
- 26: 0 supported in whole or in part, 0 not supported, 26 with the outcome on the state’s site
Complaint inspections
- February 12, 2026: See the state’s report for the outcome.
- January 20, 2026: See the state’s report for the outcome.
- October 8, 2025: See the state’s report for the outcome.
- September 26, 2025: See the state’s report for the outcome.
- August 13, 2025: See the state’s report for the outcome.
Show all 9
- August 13, 2025: See the state’s report for the outcome.
- August 13, 2025: See the state’s report for the outcome.
- June 30, 2025: See the state’s report for the outcome.
- and 18 more on the state’s site
Investigations of incidents the facility reported to VDSS
- July 23, 2026: Allegations about resident care and related services. The evidence gathered during the investigation did not support the self-report of non-compliance with standard(s) or law. 2 violations cited.
Most recent violations, in the state’s words
- July 23, 2026 (monitoring inspection): 2 violations
- Uniform assessment instrument (UAI): Based on resident record review and staff interview, the facility failed to ensure for private pay individuals that the uniform assessment instrument (UAI) shall be completed as required by 22VAC30-110. 22VAC40-73-(6)-440-D
- Administration of medications and related provisions: Based on resident record review and staff interview, the facility failed to ensure medications shall be administered in accordance with the physician’s or other prescriber’s instructions. 22VAC40-73-(6)-680-D
- 31 earlier inspections with violations on the state’s site
Read every inspection report on the state’s site →
What these terms mean
A violation is a standard that the inspector found the facility did not meet. VDSS: “The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance.” Plans of correction are written by the facility.
For a complaint inspection, VDSS states whether “the evidence gathered during the investigation” supported the allegations. Violations found during a complaint visit that are not related to the complaint are listed on the same notice. VDSS also investigates incidents that a facility reports about itself; those are listed separately and are not counted as complaints.
Virginia sets the length of a license by the facility's record (22VAC40-80-100): “A three-year license may be issued when a facility's activities, services, and management routinely substantially exceed the minimum standards. A two-year license may be issued when a facility's services and management routinely meet and maintain compliance with minimum standards ... An annual license may be issued when a facility's activities, services, and management indicate an inconsistent level of compliance but substantial compliance is reached.”
A provisional license (22VAC40-80-110) may be issued “when a regular license expires and the applicant is temporarily unable to comply with the requirements of the regulations,” for up to 12 months. A conditional license (22VAC40-80-80) is for a new facility to “demonstrate compliance with specified standards.”
Each violation is labeled with the title of the rule it falls under in the Standards for Licensed Assisted Living Facilities (22VAC40-73).
Source: Virginia Department of Social Services, Division of Licensing Programs, data as of October 15, 2026, covering inspections since December 29, 2020. Always visit in person and ask the community about anything listed here.
License and ownershipActive license
- License type
- Assisted Living Facility, Special Care Unit
- License number
- 48342
- License status
- Active
- County
- Roanoke County
- Administrator
- Meagan Seale
Source: Virginia state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Administrator name from the Virginia licensing record, as of Oct 12, 2026.
Staff pay and workplace safety1 OSHA inspection, 4 violations cited
Federal records about how the employer here treats its staff.
OSHA workplace safety inspections
OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.
- Jul 2, 2025: referral inspection, partial (safety). Case closed Aug 25, 2025. 4 violations cited (2 serious, 2 other). Penalties: $31,750 proposed, $31,750 now. OSHA record. OSHA recorded the employer as Ventas Aoc Operating Holdings INC. Matched by street address; the name OSHA recorded differs from the community's.
Details
- Serious: Lockout of equipment during maintenance (1910.147(c)(4)(i)). Penalty $15,875 proposed, $15,875 now. To be fixed by Aug 21, 2025.
- Serious: Electrical equipment and installation (1910.303(g)(2)(i)). Penalty $15,875 proposed, $15,875 now.
- Other than serious: Lockout of equipment during maintenance (1910.147(c)(7)(i)). Penalty $0 proposed, $0 now. To be fixed by Aug 21, 2025.
- Other than serious: Electrical equipment and installation (1910.303(f)(2)). Penalty $0 proposed, $0 now. To be fixed by Aug 21, 2025.
Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.
Location and nearby careNearest hospital 2.3 mi, nursing home 0.0 mi, pharmacy 1.0 mi
- Nearest hospital with an emergency room
- Carilion Medical Center, Roanoke. 2.3 miles away, straight line. CMS overall hospital rating: 3 of 5 stars.
- Nearest Medicare nursing home
- Pheasant Ridge Nursing and Rehabilitation, Roanoke. 0.0 miles away, straight line.
- Nearest home health agency office
- Advanced Health Services, Roanoke. 0.1 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Kroger Pharmacy. 1.0 mile away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 24014 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fresenius Kidney Care South Roanoke, Roanoke, 1.1 miles away, straight line (CMS rating 3 of 5 stars)
Bma - Crystal Spring, Roanoke, 2.1 miles away, straight line (has a shift starting after 5 pm; CMS rating 3 of 5 stars)
Bma - Roanoke-Salem Dialysis, Salem, 4.5 miles away, straight line (CMS rating 3 of 5 stars) - Hospice
- 13 Medicare hospices tell CMS they serve ZIP code 24014.
Medi Home Health & Hospice, office in Roanoke, 0.1 miles away, straight line
Carilion Hospice Services Of Roanoke, office in Roanoke, 2.7 miles away, straight line (CMS family survey rating 4 of 5 stars)
Heartland Hospice (Roanoke), office in Roanoke, 3.1 miles away, straight line (CMS family survey rating 2 of 5 stars) - Nearest geriatric medicine practice
- Carilion Medical Center, Roanoke. 0.8 miles away, straight line. 3 geriatric medicine doctors listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively low; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- FEMA has a flood map for this community (effective September 28, 2007), but it is not in FEMA's digital flood map data, so the zone at this address could not be read. FEMA's Map Service Center has the map. (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane relatively low, inland flooding relatively moderate, wildfire very low, tornado relatively low, heat wave very low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in July 2026. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
What we checked13 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Virginia Department of Social Services, Division of Licensing Programs inspection records | Oct 15, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | See above |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 4 questions families ask
What type of care does TerraBella Pheasant Ridge provide?
TerraBella Pheasant Ridge is licensed by the state of Virginia for assisted living, memory care in Roanoke, Virginia.
Does Lilisity rate TerraBella Pheasant Ridge?
No. We publish state licensing details for TerraBella Pheasant Ridge but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does TerraBella Pheasant Ridge cost?
Assisted Living in Virginia typically starts at $4,000 to $5,300 a month. Based on 103 communities that publish prices. These are area figures, not this community's price. TerraBella Pheasant Ridge does not publish its prices.
How do I contact TerraBella Pheasant Ridge?
Use TerraBella Pheasant Ridge's website, terrabellaseniorliving.com/terrabella-pheasant-ridge, or visit at 4435 Pheasant Ridge, Roanoke, VA 24014.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid