Assisted Living
Mountain View Retirement Home
2336 Coal Tipple Hollow, Lebanon, VA 24266 · Map
State license activeMountain View Retirement Home is a state-licensed assisted living community in Lebanon, Virginia. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
State inspections
Last inspection: Jan 21, 2026. See the record
License
Active
Assisted Living Facility 10074.
Nearest emergency room
1.7 miles
Russell County Hospital, rated 4 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Mountain View Retirement Home this community | Not listed | Not published | Active | 46 violations, 1 of 2 complaints supported | |
| Guardian Assisted Living | 8.2 mi | Not listed | Not published | Active | 1 violations, 0 of 1 complaints supported |
| Dickensonville Assisted Living | 8.3 mi | Not listed | Not published | Active | 0 violations, 0 of 0 complaints supported |
| Greendale Home | 9.4 mi | Not listed | Not published | Active | 4 violations, 0 of 42 complaints supported |
| Greystone Manor | 11.3 mi | Not listed | Not published | Active | 2 violations, 1 of 3 complaints supported |
State inspection record46 violations, 1 of 2 complaints supported
- License
- One-year license, expires February 28, 2027
- Last inspection
- January 21, 2026
- Inspections since February 9, 2022
- 12
- Violations cited
- 46 in 8 inspections
- Complaint inspections
- 2: 1 supported in whole or in part, 1 not supported
Complaint inspections
- May 21, 2025: Allegations about resident care, resident being dropped by an impaired staff person. The evidence gathered during the investigation did not support the allegations of non-compliance with standard(s) or law. 1 violation cited.
- August 23, 2024: Allegations about resident care. The evidence gathered during the investigation supported some, but not all of the allegations area(s) of non-compliance. 2 violations cited.
Most recent violations, in the state’s words
- January 21, 2026 (renewal inspection): 8 violations
- Maintenance of buildings and grounds: Based on a tour of the building, the facility failed to keep all furnishings, fixtures, and equipment in good repair and condition, except those furnishings owed by a resident. 22VAC40-73-(8)-870-E
- Toilet, face/hand washing, and bathing supplies: Based on a tour of the building, the facility failed to have paper towels or an air dryer for common face/hand washing sinks. 22VAC40-73-(8)-925-B
- Individualized service plans: Based on resident record review and review of physician orders, the facility failed to include a description of identified needs on the comprehensive Individualized Service Plan (ISP) based upon the UAI. 22VAC40-73-(6)-450-C
- Staff records and health requirements: Based on review of staff records, the facility failed to make sure each staff annually submit the results of a risk assessment for tuberculosis. 22VAC40-73-(3)-250-D
- Health care oversight: Based on resident record review, physician’s orders, and staff interviews, the facility failed to have a minimum of a registered nurse to complete the health care oversight on restrained residents. 22VAC40-73-(6)-490-C
Show all 8
- Uniform assessment instrument (UAI): Based on resident record review, the facility failed to complete the Uniform Assessment Instrument (UAI) for private pay individuals as required by 22 VAC 30-110. 22VAC40-73-(6)-440-D
- Restraints: Based on documentation review, the facility failed to document each 30-minute check on those residents that use a restraint. 22VAC40-73-(6)-710-C
- Individualized service plans: Based on the review of resident records and staff interview, the facility failed to list the services provided by the assisted living facility and the hospice organization on the ISP. 22VAC40-73-(6)-450-D
- May 21, 2025 (complaint inspection): 1 violation
- Fall risk rating: Based on staff interviews and resident record review, the facility failed to review and update a fall risk rating for one resident after a fall. 22VAC40-73-(5)-325-B
- May 16, 2025 (monitoring inspection): 1 violation
- Liability insurance: Based on the information gathered, the facility failed to have the minimum amount of liability insurance coverage required to be maintained by an assisted living facility. 22VAC40-73-(2)-45-A
- 5 earlier inspections with violations on the state’s site
Read every inspection report on the state’s site →
What these terms mean
A violation is a standard that the inspector found the facility did not meet. VDSS: “The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance.” Plans of correction are written by the facility.
For a complaint inspection, VDSS states whether “the evidence gathered during the investigation” supported the allegations. Violations found during a complaint visit that are not related to the complaint are listed on the same notice. VDSS also investigates incidents that a facility reports about itself; those are listed separately and are not counted as complaints.
Virginia sets the length of a license by the facility's record (22VAC40-80-100): “A three-year license may be issued when a facility's activities, services, and management routinely substantially exceed the minimum standards. A two-year license may be issued when a facility's services and management routinely meet and maintain compliance with minimum standards ... An annual license may be issued when a facility's activities, services, and management indicate an inconsistent level of compliance but substantial compliance is reached.”
A provisional license (22VAC40-80-110) may be issued “when a regular license expires and the applicant is temporarily unable to comply with the requirements of the regulations,” for up to 12 months. A conditional license (22VAC40-80-80) is for a new facility to “demonstrate compliance with specified standards.”
Each violation is labeled with the title of the rule it falls under in the Standards for Licensed Assisted Living Facilities (22VAC40-73).
Source: Virginia Department of Social Services, Division of Licensing Programs, data as of October 15, 2026, covering inspections since December 29, 2020. Always visit in person and ask the community about anything listed here.
License and ownershipActive license
- License type
- Assisted Living Facility
- License number
- 10074
- License status
- Active
- County
- Russell County
- Administrator
- Doug Rasnake
Source: Virginia state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Administrator name from the Virginia licensing record, as of Oct 12, 2026.
Location and nearby careNearest hospital 1.7 mi, nursing home 1.1 mi, pharmacy 1.2 mi
- Nearest hospital with an emergency room
- Russell County Hospital, Lebanon. 1.7 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Maple Grove Nursing & Rehab Center, Lebanon. 1.1 miles away, straight line.
- Nearest home health agency office
- Divine Home Care, Inc, Lebanon. 0.8 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Nextdoor Drug. 1.2 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 24266 as rural (rural area).
- Dialysis within 15 miles
- Bma - Russell County, Lebanon, 1.9 miles away, straight line (CMS rating 3 of 5 stars)
Fmc - Abingdon, Abingdon, 12.8 miles away, straight line (has a shift starting after 5 pm; CMS rating 2 of 5 stars) - Hospice
- 7 Medicare hospices tell CMS they serve ZIP code 24266.
Home Nursing Company Inc, office in Lebanon, 2.7 miles away, straight line
Caris Healthcare, Lp (Abingdon), office in Abingdon, 12.8 miles away, straight line (CMS family survey rating 4 of 5 stars)
Ballad Health Hospice, office in Abingdon, 13.0 miles away, straight line (CMS family survey rating 4 of 5 stars) - Nearest geriatric medicine practice
- Holston Medical Group PC, Bristol. 22.8 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively low; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane very low, inland flooding relatively low, wildfire relatively low, tornado very low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in January 2026. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
- Is the apartment held during a hospital stay, and at what cost?
What we checked12 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Virginia Department of Social Services, Division of Licensing Programs inspection records | Oct 15, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here relatively low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
Common questionsAnswers to 4 questions families ask
What type of care does Mountain View Retirement Home provide?
Mountain View Retirement Home is licensed by the state of Virginia for assisted living in Lebanon, Virginia.
Does Lilisity rate Mountain View Retirement Home?
No. We publish state licensing details for Mountain View Retirement Home but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Mountain View Retirement Home cost?
Assisted Living in Virginia typically starts at $4,000 to $5,300 a month. Based on 103 communities that publish prices. These are area figures, not this community's price. Mountain View Retirement Home does not publish its prices.
How do I contact Mountain View Retirement Home?
Visit Mountain View Retirement Home at 2336 Coal Tipple Hollow, Lebanon, VA 24266.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid