Assisted Living and Memory Care
Valencia at Willow Creek
8325 South Highland Drive, Sandy, UT 84093 · Map
Licensed for 61 residents
Valencia at Willow Creek is a state-licensed assisted living, memory care community in Sandy, Utah. It is licensed for 61 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
State inspections
Last inspection: Aug 24, 2026. See the record
License
Active, 61 residents
Assisted Living Facility - Type II F23-106665, licensed since Jun 11, 2001.
Nearest emergency room
1.9 miles
Intermountain Health Alta View Hospital, rated 5 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Valencia at Willow Creek this community | 61 | Not published | Active | 4 citations, 6 substantiated complaints | |
| Sunrise of Sandy | 1.4 mi | 116 | $4,300/mo | Active | 1 citation, 0 substantiated complaints |
| Alta Ridge Memory Care of Sandy | 1.7 mi | 31 | $3,850/mo | Active | 1 citation, 0 substantiated complaints |
| Alta Ridge Assisted Living of Sandy | 1.7 mi | 58 | $3,850/mo | Active | 0 citations, 0 substantiated complaints |
| Escalante at Coventry III | 1.8 mi | 56 | Not published | Active | 0 citations, 1 substantiated complaint |
State inspection record4 citations, 6 substantiated complaints
- Last inspection
- August 24, 2026
- Inspections shown
- 8
- Citations from inspections
- 4
- Substantiated complaint allegations
- 6
- Civil money penalties assessed
- $800
- No citations at the last inspection (August 2026)
- License active since 2001
Substantiated complaint allegations, most recent first
- April 23, 2025, Complaint, Investigation Inspection: Written schedule for maintenance R432-270-25(1); citation; High noncompliance level
Complaint date(s): 04/14/2025, 04/21/2025.
The provider was out of compliance with R432-270-25(1) by not ensuring all facility spaces were safe, in good repair, and in compliance with Rule R432-6. During the inspection, the licensor observed that 2 doors in the secure unit did not automatically close and latch securely without physical intervention upon being tested. Additionally, 1 resident was identified as having eloped from the secure unit by exiting one of the malfunctioning doors one month before the investigation.
Civil money penalty assessed: $200. Correction verified August 27, 2025. - April 23, 2025, Complaint, Investigation Inspection: Material stored in locked area R432-270-23(5); citation; Moderate noncompliance level
Complaint date(s): 04/14/2025, 04/21/2025.
The provider was out of compliance with R432-270-23(5) by not ensuring cleaning agents and poisonous and dangerous materials were stored in a locked area to prevent unauthorized access. During the inspection, the licensor observed that laundry detergent was accessible to the memory care residents. Additionally, other unsecured chemicals were observed to be accessible to non-memory care residents. <br/><br/>This is a repeat non-compliance from the inspections dated September 3, 2024 and November 20, 2024. Correction verified June 25, 2025. - April 23, 2025, Complaint, Investigation Inspection: Resident Assessment used for Service Plan R432-270-14(2); citation; Low noncompliance level
Complaint date(s): 04/14/2025, 04/21/2025.
The provider was out of compliance with R432-270-14(2) by not ensuring the resident assessment was used to develop, review, and revise the service plan for each resident. During the inspection, the licensor reviewed resident assessments and service plans and determined that they were not used to develop, review, and revise the service plans for 3 residents.<br/><br/>This is a repeat non-compliance for the inspection dated September 3, 2024. Correction verified June 25, 2025. - April 23, 2025, Complaint, Investigation Inspection: Type II accept and retain residents R432-270-11(5)(a-c); citation; High noncompliance level
Complaint date(s): 04/14/2025.
The provider was out of compliance with R432-270-11(5)(a)(ii) by not ensuring the licensee accepted and retained residents who were capable of evacuating the facility with the limited assistance of one person. During the inspection, the Licensor identified 1 resident who required more than the limited assistance of one person to evacuate the facility.
Civil money penalty assessed: $200. Correction verified June 25, 2025. - April 23, 2025, Complaint, Investigation Inspection: Resident unable to self administer medications R432-270-19(7)(a)-(f); citation; Low noncompliance level
Complaint date(s): 04/14/2025, 04/21/2025.
The provider was out of compliance with R432-270-19(7)(d) by not ensuring medications were administered according to the prescribing order. During the inspection, 1 resident was identified as not having received their medications due to the medication's unavailability. <br/><br/>This is a repeat non-compliance from the inspections dated September 3, 2024 and November 20, 2024. Correction verified June 25, 2025. - April 23, 2025, Complaint, Investigation Inspection: Written schedule for maintenance R432-270-25(1); citation; Low noncompliance level
Complaint date(s): 04/14/2025.
The provider was out of compliance with R432-270-25(1) by not ensuring that maintenance was conducted to ensure that the facility spaces were safe, operable, in good repair, and in compliance with R432-6. During the inspection, the licensor observed that multiple fire doors throughout the facility did not close and latch securely upon being tested.<br/><br/>This is a repeat non-compliance from the inspection dated September 3, 2024. Correction verified June 25, 2025.
Citations from inspections, most recent first
- June 25, 2025, Follow-Up Inspection: Material stored in locked area R432-270-23(5); citation; Moderate noncompliance level
The provider was out of compliance with R432-270-23(5) by not ensuring cleaning agents and poisonous and dangerous materials were stored in a locked area to prevent unauthorized access. During the inspection, the licensor observed that a container with bleach wipes and a disinfectant spray was accessible to the residents of the memory care unit. This is a repeat non-compliance from the inspections dated September 3, 2024, November 20, 2024, and April 23, 2025. Correction: Manager approval, no follow up needed. - June 25, 2025, Follow-Up Inspection: Written schedule for maintenance R432-270-25(1); citation; Low noncompliance level
The provider was out of compliance with R432-270-25(1) by not ensuring that maintenance was conducted to ensure that the facility spaces were safe, operable, in good repair, and in compliance with R432-6. During the inspection, the licensor observed that multiple fire doors throughout the facility did not close and latch securely upon being tested. This is a repeat non-compliance from the inspection dated September 3, 2024 and April 23, 2025. Correction verified August 27, 2025. - September 3, 2024, Unannounced, Annual Inspection: Type II Hospice Patients R432-270-11(10)(a)-(c); citation; High noncompliance level
The provider was out of compliance with this rule by not ensuring that hospice services were part of the resident's service plan that explained who was responsible to meet the resident's needs. In addition, residents on hospice, who could not evacuate the facility without significant assistance in an emergency, did not have an evacuation plan developed. During the inspection, the licensor reviewed 2 hospice residents medical files that did not include a copy of the hospice orders for care, evacuation plans for resident who could not evacuate without significant assistance, and a service plan for a resident that did not incorporate hospice services into the plan.
Civil money penalty assessed: $200. Correction verified November 20, 2024. - January 23, 2024, Complaint, Investigation Inspection: Update Status within 5 working days R432-35-4(3); citation; High noncompliance level
The provider was out of compliance with this rule by not ensuring that each covered individual was connected to the facility in DACS within 5 working days of engagement. During the inspection, 3 employees current status was not reflected in DACS within 5 working days of engagement or termination.
Civil money penalty assessed: $200. Correction verified February 7, 2024.
Read the full record on the state’s site →
What these terms mean
DLBC: “Depending on both the seriousness and the likelihood of harm to a client (extreme, high, moderate, or low), each rule noncompliance is categorized as a Warning or Citation. Although providers are given the opportunity to correct any rule noncompliance, repeated warnings may become citations and repeated citations may result in civil money penalties (CMP) and other corrective actions.”
DLBC: “Conditional means that the provider is at risk of losing their license because compliance with licensing rules has not been maintained. During a conditional period the provider receives additional monitoring inspections and is financially charged for each visit.”
DLBC: “Only substantiated complaint allegations and citations from other inspections are displayed. Warnings are not displayed.” This community is licensed for 61 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Source: Utah Department of Health and Human Services, Division of Licensing and Background Checks, data as of October 15, 2026, showing the past three years (health facility records start October 2023). Always visit in person and ask the community about anything listed here.
License and ownershipActive license
- License type
- Assisted Living Facility - Type II
- License number
- F23-106665
- License status
- Active
- Licensed since
- 2001-06-11
- Licensed capacity
- 61
- County
- Salt Lake County
- Administrator
- Aaron Aizad
Source: Utah state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Administrator name from the Utah licensing record, as of Sep 9, 2026.
Paying with Medicaid and other programsHow Medicaid pays for care in Utah, and other programs
How Medicaid pays for care in Utah
- New Choices Waiver. Yes, for some people. Utah Medicaid's New Choices Waiver can pay for support services for people who meet nursing facility level of care. To apply, you must already be living long term in a nursing facility, a licensed assisted living facility, or certain other licensed facilities, and there is a minimum length of stay. Assisted living facilities can be providers of the waiver's residential services. (state page)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 1.9 mi, nursing home 2.9 mi, pharmacy 0.5 mi
- Nearest hospital with an emergency room
- Intermountain Health Alta View Hospital, Sandy. 1.9 miles away, straight line. CMS overall hospital rating: 5 of 5 stars.
- Nearest Medicare nursing home
- Aspen Ridge Transitional Rehab, Murray. 2.9 miles away, straight line.
- Nearest home health agency office
- Active Home Health, Sandy. 2.1 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Rite Aid. 0.5 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 84093 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita Sandy Dialysis, Sandy, 3.8 miles away, straight line (CMS rating 5 of 5 stars)
463502 Utah Dialysis Lab, Murray, 4.1 miles away, straight line (has a shift starting after 5 pm; CMS rating 4 of 5 stars)
463501 Intermountain Medical Center Dialysis Services, Murray, 5.4 miles away, straight line (has a shift starting after 5 pm; CMS rating 4 of 5 stars) - Hospice
- 39 Medicare hospices tell CMS they serve ZIP code 84093.
Active Hospice, LLC, office in Sandy, 2.1 miles away, straight line (CMS family survey rating 3 of 5 stars)
Refined Hospice LLC, office in Midvale, 2.6 miles away, straight line
Bristol Hospice - Utah Ii, LLC, office in Murray, 2.8 miles away, straight line (CMS family survey rating 4 of 5 stars) - Nearest geriatric medicine practice
- Charles Fehlauer, MD, Sandy. 1.0 mile away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively low; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: inland flooding relatively low, wildfire very low, tornado very low, heat wave relatively low, earthquake relatively moderate. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in June 2025. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
What we checked12 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Utah Department of Health and Human Services, Division of Licensing and Background Checks inspection records | Oct 15, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 4 questions families ask
What type of care does Valencia at Willow Creek provide?
Valencia at Willow Creek is licensed by the state of Utah for assisted living, memory care in Sandy, Utah. Its licensed capacity is 61 residents.
Does Lilisity rate Valencia at Willow Creek?
No. We publish state licensing details for Valencia at Willow Creek but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Valencia at Willow Creek cost?
Assisted Living in Utah typically starts at $3,700 to $4,400 a month. Based on 23 communities that publish prices. These are area figures, not this community's price. Valencia at Willow Creek does not publish its prices.
How do I contact Valencia at Willow Creek?
Use Valencia at Willow Creek's website, escalanteatwillowcreek.com, or visit at 8325 South Highland Drive, Sandy, UT 84093.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid