Assisted Living and Memory Care
Twin Oaks Assisted Living and Memory Care
654 East 3300 South, Salt Lake City, UT 84106 · Map
Licensed for 78 residents
Twin Oaks Assisted Living and Memory Care is a state-licensed assisted living, memory care community in Salt Lake City, Utah. It is licensed for 78 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
State inspections
Last inspection: Dec 8, 2025. See the record
License
Active, 78 residents
Assisted Living Facility - Type II F23-106874, licensed since Jul 13, 2021.
Nearest emergency room
1.2 miles
St Mark'S Hospital, rated 4 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Twin Oaks Assisted Living and Memory Care this community | 78 | Not published | Active | 11 citations, 1 substantiated complaint | |
| Rosewood Assisted Care | 0.7 mi | 29 | Not published | Active | 5 citations, 2 substantiated complaints |
| Highland Cove Retirement Community | 1.5 mi | 68 | Not published | Active | 0 citations, 1 substantiated complaint |
| Niitsuma Living Center | 1.6 mi | 6 | Not published | Active | 1 citation, 0 substantiated complaints |
| Legacy Village of Sugar House | 1.8 mi | 160 | Not published | Active | 3 citations, 0 substantiated complaints |
State inspection record11 citations, 1 substantiated complaint
- Last inspection
- December 8, 2025
- Inspections shown
- 12
- Citations from inspections
- 11
- Substantiated complaint allegations
- 1
- Civil money penalties assessed
- $3,800
- No citations at the last 3 inspections (April 2025 to December 2025)
- Every citation from the March 20, 2025 inspection was corrected by April 28, 2025
- License active since 2021
Substantiated complaint allegations, most recent first
- August 13, 2024, Complaint, Investigation Inspection: Provider shall protect clients from abuse, prevent abuse R380-80-5(4); citation; High noncompliance level
Complaint date(s): 08/08/2024.
The provider was out of compliance with this rule by not ensuring clients were protected from abuse, neglect, harm, and mistreatment and any action that may have compromised the health and safety of clients through acts or omissions and did not instruct and encourage others to do the same. During the inspection, 1 resident was identified as having an injury of unknown origin and the provider did not ensure the resident was protected from any action that may have compromised their health and safety. Additionally, 2 residents were identified as alleged victims of abuse and the provider did not protect them and did not instruct and encourage others to do the same. Correction verified March 20, 2025.
Citations from inspections, most recent first
- March 20, 2025, Follow-Up, Additional Follow-Up Inspection, Investigation Inspection: Resident unable to self administer medications R432-270-19(7)(a)-(f); repeat citation; Moderate noncompliance level
The Licensee was out of compliance with R432-270-19(7)(d) by not ensuring medications were administered according to the prescribing order. During the inspection, a medication was not administered according to the prescribing order for 1 resident. This is a repeat noncompliance from the inspections dated August 13, 2024, October 28, 2024, and January 29, 2025.
Civil money penalty assessed: $300. Correction verified April 28, 2025. - March 20, 2025, Follow-Up, Additional Follow-Up Inspection, Investigation Inspection: Resident unable to self administer medications R432-270-19(7)(a)-(f); repeat citation; Moderate noncompliance level
The Licensee was out of compliance with R432-270-19(7)(b) by not ensuring facility staff administered medications only after delegation by a licensed health care professional under the scope of their practice. During the inspection, it was noted that 5 facility staff administered medications without delegation by the current licensed health care professional. This is a repeat noncompliance from the inspection dated January 29, 2025.
Civil money penalty assessed: $300. Correction verified April 28, 2025. - January 29, 2025, Follow-Up, Additional Follow-Up Inspection: Critical incidents reporting requirements R380-600-7(16)(a)-(d); citation; Moderate noncompliance level
The provider was out of compliance with this rule by not ensuring that when a critical incident occurred, the facility submitted a report of the critical incident to the office in the format required by the office within one business day of the critical incident occurrence. During the inspection, 1 resident had an injury of unknown origin and a critical incident was not reported to the office within 1 business day. This is a repeat noncompliance from the inspection dated 10/28/2024. Correction verified April 28, 2025. - January 29, 2025, Follow-Up, Additional Follow-Up Inspection: Administrator Duties R432-270-8(1)(a)-(p); repeat citation; Moderate noncompliance level
The provider was out of compliance with this rule by not ensuring the administrator completed an investigation when there was reason to believe a resident had been subject to abuse and reported any suspected abuse in accordance with Section 62A-3-305. During the inspection, it was noted that 1 resident had an injury of unknown origin that was not investigated and was not reported to Adult Protective Services or the local police. This is a repeat noncompliance from the inspections dated 3/27/2024 and 12/4/2024.
Civil money penalty assessed: $400. Correction verified March 20, 2025. - January 29, 2025, Follow-Up, Additional Follow-Up Inspection: Resident unable to self administer medications R432-270-19(7)(a)-(f); repeat citation; Moderate noncompliance level
The provider was out of compliance with this rule by not ensuring (b) facility staff administered medications only after delegation by a licensed health care professional under the scope of their practice and (d) ensured medications were administered according to the prescribing order. During the inspection, it was noted that 2 facility staff administered medications without delegation by the licensed health care professional and medications were not administered according to the prescribing order for 1 resident. This is a repeat noncompliance from the inspections dated 8/13/2024 and 10/28/2024.
Civil money penalty assessed: $300. Correction verified April 28, 2025. - January 29, 2025, Follow-Up, Additional Follow-Up Inspection: Provider shall protect clients from abuse, prevent abuse R380-80-5(4); repeat citation; Moderate noncompliance level
The provider was out of compliance with this rule by not ensuring residents were protected from harm, mistreatment, and any action that compromised the health and safety of residents through acts or omissions. During the inspection, it was noted that after discovering a large number of narcotic medications had been tampered with for multiple residents', the facility reported staff were drug tested as part of the correction plan; 6 staff were not drug tested per the correction plan. This is a repeat noncompliance from inspections dated 8/13/2024 and 10/28/2024.
Civil money penalty assessed: $800. Correction verified March 20, 2025. - and 5 more on the state’s site
Read the full record on the state’s site →
What these terms mean
DLBC: “Depending on both the seriousness and the likelihood of harm to a client (extreme, high, moderate, or low), each rule noncompliance is categorized as a Warning or Citation. Although providers are given the opportunity to correct any rule noncompliance, repeated warnings may become citations and repeated citations may result in civil money penalties (CMP) and other corrective actions.”
DLBC: “Conditional means that the provider is at risk of losing their license because compliance with licensing rules has not been maintained. During a conditional period the provider receives additional monitoring inspections and is financially charged for each visit.”
DLBC: “Only substantiated complaint allegations and citations from other inspections are displayed. Warnings are not displayed.” This community is licensed for 78 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Source: Utah Department of Health and Human Services, Division of Licensing and Background Checks, data as of October 15, 2026, showing the past three years (health facility records start October 2023). Always visit in person and ask the community about anything listed here.
License and ownershipActive license
- License type
- Assisted Living Facility - Type II
- License number
- F23-106874
- License status
- Active
- Licensed since
- 2021-07-13
- Licensed capacity
- 78
- County
- Salt Lake County
- Administrator
- Matthew Cielo
Source: Utah state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Administrator name from the Utah licensing record, as of Sep 9, 2026.
Paying with Medicaid and other programsHow Medicaid pays for care in Utah, and other programs
How Medicaid pays for care in Utah
- New Choices Waiver. Yes, for some people. Utah Medicaid's New Choices Waiver can pay for support services for people who meet nursing facility level of care. To apply, you must already be living long term in a nursing facility, a licensed assisted living facility, or certain other licensed facilities, and there is a minimum length of stay. Assisted living facilities can be providers of the waiver's residential services. (state page)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 1.2 mi, nursing home 0.8 mi, pharmacy 0.9 mi
- Nearest hospital with an emergency room
- St Mark'S Hospital, Salt Lake City. 1.2 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Monument Healthcare Murray Creek, Millcreek. 0.8 miles away, straight line.
- Nearest home health agency office
- Solstice Home Health, LLC, Salt Lake City. 1.3 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Pharmacy. 0.9 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 84106 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- 462530 Fresenius Kidney Care Wasatch, Salt Lake City, 1.0 mile away, straight line (CMS rating 4 of 5 stars)
463501 Intermountain Medical Center Dialysis Services, Murray, 2.7 miles away, straight line (has a shift starting after 5 pm; CMS rating 4 of 5 stars)
463502 Utah Dialysis Lab, Murray, 3.9 miles away, straight line (has a shift starting after 5 pm; CMS rating 4 of 5 stars) - Hospice
- 38 Medicare hospices tell CMS they serve ZIP code 84106.
Solstice Hospice And Palliative Care, LLC, office in Salt Lake City, 1.3 miles away, straight line
True North Hospice, office in South Salt Lake, 1.8 miles away, straight line
Hospice For Utah LLC, office in South Salt Lake, 1.8 miles away, straight line - Nearest geriatric medicine practice
- Charles Fehlauer, MD, Salt Lake City. 2.1 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively moderate; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Zone X: 0.2% annual chance (500-year) flood area (moderate risk). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: inland flooding very low, wildfire very low, tornado very low, heat wave relatively low, earthquake relatively high. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in March 2025. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
What we checked11 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Utah Department of Health and Human Services, Division of Licensing and Background Checks inspection records | Oct 15, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
Common questionsAnswers to 4 questions families ask
What type of care does Twin Oaks Assisted Living and Memory Care provide?
Twin Oaks Assisted Living and Memory Care is licensed by the state of Utah for assisted living, memory care in Salt Lake City, Utah. Its licensed capacity is 78 residents.
Does Lilisity rate Twin Oaks Assisted Living and Memory Care?
No. We publish state licensing details for Twin Oaks Assisted Living and Memory Care but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Twin Oaks Assisted Living and Memory Care cost?
Assisted Living in Utah typically starts at $3,700 to $4,400 a month. Based on 23 communities that publish prices. These are area figures, not this community's price. Twin Oaks Assisted Living and Memory Care does not publish its prices.
How do I contact Twin Oaks Assisted Living and Memory Care?
Visit Twin Oaks Assisted Living and Memory Care at 654 East 3300 South, Salt Lake City, UT 84106.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid