Desert Willows Memory Care

Last inspection

July 29, 2026

Inspections shown

17

Citations from inspections

6

Substantiated complaint allegations

2

Civil money penalties assessed

$11,750

• No citations at the last inspection (July 2026)
• Every citation from the January 14, 2026 inspection was corrected by June 30, 2026
• License active since 2016

Substantiated complaint allegations, most recent first

• January 25, 2024, Complaint, Focus Inspection, Complaint, Investigation Inspection: Administrator Duties R432-270-8(1)(a)-(p); citation; Extreme noncompliance level
  Complaint date(s): 01/25/2024.
  The provider was out of compliance with this rule by not ensuring the administrator: was on the premises enough hours in the business day, and at other times as necessary, to manage and administer the facility; review at least quarterly every injury, accident, and incident to a resident or employee and document appropriate corrective action; maintain a log indicating any significant change in a resident's condition and the facilities action or response; complete an investigation when there was reason to believe a resident had been subjected to abuse, neglect, or exploitation in accordance with Section 62A-3-305, and document appropriate action if the alleged violation was verified and by not conducting and documenting regular inspections of the facility to ensure it was safe from potential hazards. During the inspection, it was discovered that a resident accessed the kitchen through unlocked doors, became trapped in the facility's commercial kitchen freezer and later expired.
  Civil money penalty assessed: $10,000. Correction verified February 27, 2024.
• January 25, 2024, Complaint, Focus Inspection, Complaint, Investigation Inspection: Type II RN Nursing Services R432-270-15(3)(a)-(c); citation; Moderate noncompliance level
  Complaint date(s): 01/25/2024.
  The provider was out of compliance with this rule by not having a current contract with a registered nurse to provide or supervise nursing services to include: nursing assessment on each resident; general health monitoring of each resident; routine nursing tasks, including those that may be delegated to unlicensed assistive personnel in accordance with Section R156-31B-701. During the inspection, the provider was not able to provide a current contract with a registered nurse to provide and delegate nursing assessment, medication administration delegation, for residents who could not self-medicate or self-direct medication, and general health monitoring of each resident.
  Civil money penalty assessed: $150. Correction verified February 27, 2024.

Citations from inspections, most recent first

• January 14, 2026, Investigation Inspection: Critical incidents reporting requirements R380-600-7(16)(a)-(e); citation; High noncompliance level
  The provider was out of compliance with R380-600-7(16)(b) by not ensuring any allegation of an incident of abuse of a client is reported to Adult Protective Services (APS) and law enforcement within 24 hours. During the investigation inspection, the evidence substantiated that the provider was made aware of abuse allegations. The provider was made aware of the allegations on December 13, 2026 and reported to law enforcement on December 16, 2026. The provider did not submit a report to APS.
  Civil money penalty assessed: $200. Correction verified June 30, 2026.
• January 30, 2025, Follow-Up, Additional Follow-Up Inspection: Written Resident Agreement R432-270-11(8)(a)-(g); citation; Low noncompliance level
  The provider was out of compliance with this rule by not ensuring that resident's admission agreement included a notice that the department has the authority to examine resident records to determine compliance with licensing requirements. During the inspection, 6 resident agreements did not have the aforementioned notice. This non compliance was previously cited on the 9/25/2024, 11/25/2024 and 12/19/2024 inspections.
  Civil money penalty assessed: $600. Correction verified March 10, 2025.
• January 30, 2025, Follow-Up, Additional Follow-Up Inspection: Resident's Legal Rights R432-270-10(2)(a)-(b); citation; Low noncompliance level
  The provider was out of compliance with this rule by not ensuring that each resident received a written description of the residents legal rights upon admission, that included a statement that the resident may file a complaint with the state long-term ombudsman and any other advocacy group concerning resident abuse, neglect, or misappropriation of resident property in the facility. During the inspection, 6 residents admission files were reviewed and did not include aforementioned. This non compliance was previously cited on the 9/25/2024, 11/25/2024, and 12/19/2024 inspections.
  Civil money penalty assessed: $600. Correction verified March 10, 2025.
• December 19, 2024, Follow-Up, Additional Follow-Up Inspection: Resident's Legal Rights R432-270-10(2)(a)-(b); citation; Low noncompliance level
  The provider was out of compliance with this rule by not ensuring that each resident received a written description of the residents legal rights upon admission, that included a statement that the resident may file a complaint with the state long-term ombudsman and any other advocacy group concerning resident abuse, neglect, or misappropriation of resident property in the facility. During the inspection, 6 residents admission files were reviewed and did not include aforementioned. This non compliance was previously cited on the 9/25/2024 and 11/25/2024 inspections. Correction verified March 10, 2025.
• December 19, 2024, Follow-Up, Additional Follow-Up Inspection: Written Resident Agreement R432-270-11(8)(a)-(g); citation; Low noncompliance level
  The provider was out of compliance with this rule by not ensuring that resident's admission agreement included a notice that the department has the authority to examine resident records to determine compliance with licensing requirements. During the inspection, 6 resident agreements did not have the aforementioned notice. This non compliance was previously cited on the 9/25/2024 and 11/25/2024 inspections. Correction verified March 10, 2025.
• January 25, 2024, Complaint, Focus Inspection, Complaint, Investigation Inspection: Qualified direct care personnel R432-270-9(1)(a)-(e); citation; High noncompliance level
  The provider was out of compliance with this rule by not ensuring that qualified direct-care personnel were on the premises 24 hours a day to meet residents needs as determined by the resident's assessment and service plans. During the inspection, the provider did not ensure that qualified direct- are staff were on premises 24 hours a day to meet the needs of the residents.
  Civil money penalty assessed: $200. Correction verified February 27, 2024.

Read the full record on the state’s site →

DLBC: “Only substantiated complaint allegations and citations from other inspections are displayed. Warnings are not displayed.” This community is licensed for 48 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Source: Utah Department of Health and Human Services, Division of Licensing and Background Checks, data as of October 15, 2026, showing the past three years (health facility records start October 2023). Always visit in person and ask the community about anything listed here.