Assisted Living
Cove Point Retirement
1988 North Cove Point Lane, Provo, UT 84604 · Map
Licensed for 50 residents
Cove Point Retirement is a state-licensed assisted living community in Provo, Utah. It is licensed for 50 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
State inspections
Last inspection: Dec 10, 2025. See the record
License
Active, 50 residents
Assisted Living Facility - Type I F23-106740, licensed since Oct 15, 1980.
Nearest emergency room
1.1 miles
Intermountain Health Utah Valley Hospital, rated 5 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Cove Point Retirement this community | 50 | Not published | Active | 2 citations, 10 substantiated complaints | |
| Courtyard at Jamestown Assisted Living | 1.6 mi | 222 | Not published | Active | 1 citation, 0 substantiated complaints |
| Legacy Village of Provo | 2.1 mi | 150 | $3,700/mo | Active | 0 citations, 0 substantiated complaints |
| Rocky Mountain Care - Spring Hollow Assisted Living and Memory Care | 2.4 mi | 32 | Not published | Active | 3 citations, 10 substantiated complaints |
| Country View Assisted Living | 2.5 mi | 25 | Not published | Active | 0 citations, 0 substantiated complaints |
State inspection record2 citations, 10 substantiated complaints
- Last inspection
- December 10, 2025
- Inspections shown
- 7
- Citations from inspections
- 2
- Substantiated complaint allegations
- 10
- Civil money penalties assessed
- $2,400
- No citations at the last inspection (December 2025)
- Every citation from the August 20, 2025 inspection was corrected by September 23, 2025
- License active since 1980
Substantiated complaint allegations, most recent first
- August 20, 2025, Complaint, Investigation Inspection: Provider shall protect each client R380-80-4(1); citation; High noncompliance level
Complaint date(s): 08/12/2025.
The Licensee was out of compliance with R380-80-4(1) by not protecting each client from exploitation. Exploitation is defined in R380-80 as "the use of client's property, labor or resources without the client's consent or in manner that is contrary to the client's best interest, or for the gain of some person other than the client, including spending a clients funds for the benefit of another". During the inspection 1 resident was not protected from exploitation.
Civil money penalty assessed: $200. Correction verified September 23, 2025. - August 20, 2025, Complaint, Investigation Inspection: Provider shall protect each client R380-80-4(1); citation; High noncompliance level
Complaint date(s): 08/12/2025.
The Licensee was out of compliance with R380-80-4(1) by not protecting each client from exploitation. Exploitation is defined in R380-80 as "the use of client's property, labor or resources without the client's consent or in manner that is contrary to the client's best interest, or for the gain of some person other than the client, including spending a clients funds for the benefit of another". During the inspection 1 resident was not protected from exploitation.
Civil money penalty assessed: $200. Correction verified September 23, 2025. - August 20, 2025, Complaint, Investigation Inspection: Provider shall protect each client R380-80-4(1); citation; High noncompliance level
Complaint date(s): 08/12/2025.
The Licensee was out of compliance with R380-80-4(1) by not protecting each client from exploitation. Exploitation is defined in R380-80 as "the use of client's property, labor or resources without the client's consent or in manner that is contrary to the client's best interest, or for the gain of some person other than the client, including spending a clients funds for the benefit of another". During the inspection 1 resident was not protected from exploitation.
Civil money penalty assessed: $200. Correction verified September 23, 2025. - August 20, 2025, Complaint, Investigation Inspection: Provider shall protect each client R380-80-4(1); citation; High noncompliance level
Complaint date(s): 08/12/2025.
The Licensee was out of compliance with R380-80-4(1) by not protecting each client from exploitation. Exploitation is defined in R380-80 as "the use of client's property, labor or resources without the client's consent or in manner that is contrary to the client's best interest, or for the gain of some person other than the client, including spending a clients funds for the benefit of another". During the inspection 1 resident was not protected from exploitation.
Civil money penalty assessed: $200. Correction verified September 23, 2025. - August 20, 2025, Complaint, Investigation Inspection: Administrator duties R432-270-7(1)(a)-(n); citation; High noncompliance level
Complaint date(s): 08/12/2025.
The Licensee was out of compliance with R432-270-7(1)(k) by not reporting suspected exploitation in accordance with Section [62A-3-305]26B-6-205, and documenting appropriate action if the alleged violation was verified. During the inspection, 1 resident was a victim of exploitation and the Administrator did not report exploitation in accordance with Section 26B-6-205.
Civil money penalty assessed: $200. Correction verified September 23, 2025. - August 20, 2025, Complaint, Investigation Inspection: Administrator duties R432-270-7(1)(a)-(n); citation; High noncompliance level
Complaint date(s): 08/12/2025.
The Licensee was out of compliance with R432-270-7(1)(k) by not reporting suspected exploitation in accordance with Section [62A-3-305]26B-6-205, and documenting appropriate action if the alleged violation was verified. During the inspection, 1 resident was a victim of exploitation and the Administrator did not report the suspected exploitation in accordance with Section 26B-6-205.
Civil money penalty assessed: $200. Correction verified September 23, 2025. - and 4 more on the state’s site
Citations from inspections, most recent first
- December 4, 2023, Unannounced, Annual Inspection: Hot water temperatures R432-270-25(5); citation; High noncompliance level
The provider was out of compliance with this rule by not ensuring hot water delivered to public and resident care areas is maintained at temperatures between 105-120 degrees Fahrenheit. During the inspection, the water temperature in the accessible public restroom was 131.2 degrees Fahrenheit.
Civil money penalty assessed: $200. Correction verified December 26, 2023. - December 4, 2023, Unannounced, Annual Inspection: Type I Hospice Patients R432-270-11(9)(a)-(c); citation; High noncompliance level
The provider was out of compliance with this rule by retaining hospice patients who were not capable of exiting the facility without assistance and not having a worker or an individual assigned solely to each specific hospice patient and is on-site to assist the resident in emergency evacuation 24 hours a day, seven days a week. In addition, the provider did not keep copies of the physician’s diagnosis and orders for care for hospice residents. During the inspection, the evacuation plan and physician diagnosis and orders for care were requested for 2 hospice residents. The provider was not able to provide physician diagnosis and orders for care. The evacuation plan provided for 1 hospice patient, who required moderate assistance, did not include a solely designated individual to help hospice patients evacuate in the case of emergency.
Civil money penalty assessed: $200. Correction verified December 26, 2023.
Read the full record on the state’s site →
What these terms mean
DLBC: “Depending on both the seriousness and the likelihood of harm to a client (extreme, high, moderate, or low), each rule noncompliance is categorized as a Warning or Citation. Although providers are given the opportunity to correct any rule noncompliance, repeated warnings may become citations and repeated citations may result in civil money penalties (CMP) and other corrective actions.”
DLBC: “Conditional means that the provider is at risk of losing their license because compliance with licensing rules has not been maintained. During a conditional period the provider receives additional monitoring inspections and is financially charged for each visit.”
DLBC: “Only substantiated complaint allegations and citations from other inspections are displayed. Warnings are not displayed.” This community is licensed for 50 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Source: Utah Department of Health and Human Services, Division of Licensing and Background Checks, data as of October 15, 2026, showing the past three years (health facility records start October 2023). Always visit in person and ask the community about anything listed here.
License and ownershipActive license
- License type
- Assisted Living Facility - Type I
- License number
- F23-106740
- License status
- Active
- Licensed since
- 1980-10-15
- Licensed capacity
- 50
- County
- Utah County
- Administrator
- Evangelina Williams
Source: Utah state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Administrator name from the Utah licensing record, as of Sep 9, 2026.
Paying with Medicaid and other programsHow Medicaid pays for care in Utah, and other programs
How Medicaid pays for care in Utah
- New Choices Waiver. Yes, for some people. Utah Medicaid's New Choices Waiver can pay for support services for people who meet nursing facility level of care. To apply, you must already be living long term in a nursing facility, a licensed assisted living facility, or certain other licensed facilities, and there is a minimum length of stay. Assisted living facilities can be providers of the waiver's residential services. (state page)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 1.1 mi, nursing home 0.1 mi, pharmacy 1.5 mi
- Nearest hospital with an emergency room
- Intermountain Health Utah Valley Hospital, Provo. 1.1 miles away, straight line. CMS overall hospital rating: 5 of 5 stars.
- Nearest Medicare nursing home
- Aspen Ridge of Utah Valley, Orem. 0.1 miles away, straight line.
- Nearest home health agency office
- Loving Hands Home Health, Orem. 2.6 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 1.5 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 84604 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- 462504 Srs-Provo, LLC, Provo, 0.9 miles away, straight line (CMS rating 1 of 5 stars)
Davita Timpanogos Dialysis, Provo, 1.1 miles away, straight line (CMS rating 2 of 5 stars)
Davita Utah Valley Dialysis Center, Provo, 1.1 miles away, straight line (CMS rating 4 of 5 stars) - Hospice
- 34 Medicare hospices tell CMS they serve ZIP code 84604.
Valeo Hospice Orem, office in Orem, 1.4 miles away, straight line
Utah Hospice, office in Orem, 2.9 miles away, straight line (CMS family survey rating 2 of 5 stars)
Health Watch Hospice Of Utah Inc, office in Orem, 3.7 miles away, straight line - Nearest geriatric medicine practice
- Ihc Health Services Inc, Riverton. 24.0 miles away, straight line. 2 geriatric medicine doctors listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively low; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: inland flooding relatively low, tornado very low, heat wave relatively moderate, earthquake relatively high. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in August 2025. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
- Is the apartment held during a hospital stay, and at what cost?
What we checked12 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Utah Department of Health and Human Services, Division of Licensing and Background Checks inspection records | Oct 15, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: no FEMA wildfire rating of moderate or higher here |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | No plain statements of services found |
Common questionsAnswers to 4 questions families ask
What type of care does Cove Point Retirement provide?
Cove Point Retirement is licensed by the state of Utah for assisted living in Provo, Utah. Its licensed capacity is 50 residents.
Does Lilisity rate Cove Point Retirement?
No. We publish state licensing details for Cove Point Retirement but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Cove Point Retirement cost?
Assisted Living in Utah typically starts at $3,700 to $4,400 a month. Based on 23 communities that publish prices. These are area figures, not this community's price. Cove Point Retirement does not publish its prices.
How do I contact Cove Point Retirement?
Use Cove Point Retirement's website, covepointretirement.com, or visit at 1988 North Cove Point Lane, Provo, UT 84604.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid