Nursing home
Windsor Nursing and Rehabilitation Center of Mcallen
900 S 12Th St, Mcallen, TX 78501 · Map
Non profit - Corporation · Part of Wellsential Health (67 facilities) · 110 certified beds
Windsor Nursing and Rehabilitation Center of Mcallen is a Medicare-certified nursing home in Mcallen, Texas. CMS rates it 2 out of 5 stars overall (1/5 for staffing, 3/5 for health inspections). Nurse staffing is 3.14 hours per resident per day, below the Texas average of 3.40. Its most recent inspection on Sep 12, 2024 cited 9 deficiencies.
- 1 fine totaling $37,050In CMS records: 1 total penalty.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Windsor Nursing and Rehabilitation Center of Mcallen compares
This facility vs. the Texas and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Texas avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.14 | 3.40 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.30 | 0.44 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 1.89 | 2.01 | 2.34 | below avg |
| Nursing staff turnover | 53.2% | 51.5% | 46.4% | above avg |
| Deficiencies cited, last inspection | 9.0 | 9.1 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the December 3, 2025 inspection was corrected by December 5, 2025
Penalties in CMS records: 1 fine totaling $37,050, 1 total penalty.
What inspectors found at Windsor Nursing and Rehabilitation Center of Mcallen
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Dec 3, 2025 · Full report (PDF) - Potential for harm
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Dec 3, 2025 · Full report (PDF) - Actual harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Nov 21, 2025 · Full report (PDF) - Potential for harm
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Nov 21, 2025 · Full report (PDF) - Potential for harm
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Jul 9, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Jul 9, 2025 · Full report (PDF) - Potential for harm
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies · Sep 12, 2024 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Sep 12, 2024 · Full report (PDF) - Potential for harm
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies · Sep 12, 2024 · Full report (PDF) - Potential for harm
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies · Sep 12, 2024 · Full report (PDF) - Potential for harm
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies · Sep 12, 2024 · Full report (PDF) - Potential for harm
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Aug 9, 2024 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 900 S 12Th St
Mcallen, TX 78501 - CMS certification #
- 455662
- Ownership
- Non profit - Corporation
- Certified beds
- 110
- Avg residents/day
- 79.7
- Provider type
- Medicare and Medicaid
- First certified
- 1986-07-09
- Chain
- Wellsential Health (67 facilities)
- Setting
- Urban
Part of Wellsential Health
Wellsential Health operates 67 nursing facilities across the United States. View all Wellsential Health facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Windsor Nursing and Rehabilitation Center of Mcallen using Google Maps.
Other public records
- Website says A memory care unit, respite stays, transportation
- Workplace safety 2 OSHA workplace safety inspections since 2021, 1 violation cited
Full public records, with dates and sources
Care and services
From the community’s website
What Windsor Nursing and Rehabilitation Center of Mcallen says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Has a separate memory care unit, wing or neighborhood.
Secure Memory Support Unit
(page, checked Oct 12, 2026) - Offers respite or short-term stays.
Respite Care
(page, checked Oct 12, 2026) - Provides transportation.
Transportation
(page, checked Oct 12, 2026) - Apartment types named: private room, semi-private room.
Semi-Private Rooms
(page, checked Oct 12, 2026)
Staff pay and workplace safety
Federal records about how the employer here treats its staff.
OSHA workplace safety inspections
OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.
- Mar 11, 2022: follow-up inspection, partial (health). Case closed May 16, 2022. No violations cited. OSHA record. OSHA recorded the employer as SSC Mcallen Retama Operating Company LLC. Matched by street address; the name OSHA recorded differs from the community's.
- May 5, 2021: programmed (planned) inspection, partial (safety). Case closed Sep 22, 2021. 1 violation cited (1 serious). Penalties: $4,096 proposed, $2,458 now. OSHA record. OSHA recorded the employer as SSC Retama Mcallen. Matched by street address; the name OSHA recorded differs from the community's.
Details
- Serious: Respiratory protection (respirators, N95 fit testing) (1910.134(e)(1)). Penalty $4,096 proposed, $2,458 now.
Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.
Location and nearby care
- Nearest hospital with an emergency room
- Rio Grande Regional Hospital, Mcallen. 0.9 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Grand Terrace Rehabilitation and Healthcare, Mcallen. 0.3 miles away, straight line.
- Nearest home health agency office
- Paz Home Health, Mcallen. 0.5 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- H-E-B Pharmacy. 0.7 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 78501 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita Dialysis Care Of Mcallen, Mcallen, 0.6 miles away, straight line (CMS rating 2 of 5 stars)
Usrc Valley Mcallen, Mcallen, 1.2 miles away, straight line (CMS rating 1 of 5 stars)
Driscoll Children'S Valley Dialysis Center, Mcallen, 1.6 miles away, straight line - Hospice
- 53 Medicare hospices tell CMS they serve ZIP code 78501.
Superior Hospice Of Mcallen LLC, office in Mcallen, 1.8 miles away, straight line
Iph Hospice Care Inc, office in Mcallen, 2.4 miles away, straight line
Corazon Hospice LLC, office in Mcallen, 2.8 miles away, straight line - Nearest geriatric medicine practice
- Stephanie H Garcia Mdpa, Harlingen. 35.6 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- FEMA has a flood map for this community (effective November 2, 1982), but it is not in FEMA's digital flood map data, so the zone at this address could not be read. FEMA's Map Service Center has the map. (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: hurricane very high, inland flooding relatively low, tornado relatively low, heat wave relatively moderate, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | See above |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: no FEMA wildfire rating of moderate or higher here |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is Windsor Nursing and Rehabilitation Center of Mcallen a good nursing home?
CMS gives Windsor Nursing and Rehabilitation Center of Mcallen an overall rating of 2 out of 5 stars, including 1/5 for staffing and 3/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Windsor Nursing and Rehabilitation Center of Mcallen staffed?
Windsor Nursing and Rehabilitation Center of Mcallen reports 3.14 total nurse hours per resident per day, compared with the Texas average of 3.40.
Has Windsor Nursing and Rehabilitation Center of Mcallen had inspection problems?
Its most recent CMS inspection cited 9 deficiencies.
How many beds does Windsor Nursing and Rehabilitation Center of Mcallen have?
Windsor Nursing and Rehabilitation Center of Mcallen is certified for 110 beds.