Nursing home
Sorrento
2739 Babcock, San Antonio, TX 78229 · Map
For profit - Limited Liability company · Part of Cantex Continuing Care (38 facilities) · 112 certified beds
Sorrento is a Medicare-certified nursing home in San Antonio, Texas. CMS rates it 2 out of 5 stars overall (1/5 for staffing, 2/5 for health inspections). Nurse staffing is 3.22 hours per resident per day, below the Texas average of 3.40. Its most recent inspection on Aug 22, 2025 cited 21 deficiencies.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Sorrento compares
This facility vs. the Texas and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Texas avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.22 | 3.40 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.43 | 0.44 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 1.48 | 2.01 | 2.34 | below avg |
| Nursing staff turnover | 50.0% | 51.5% | 46.4% | below avg |
| Deficiencies cited, last inspection | 21.0 | 9.1 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
What inspectors found at Sorrento
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies · Nov 30, 2025 · Full report (PDF) - Potential for harm
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies · Aug 22, 2025 · Full report (PDF) - Potential for harm
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies · Aug 22, 2025 · Full report (PDF) - Potential for harm
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies · Aug 22, 2025 · Full report (PDF) - Potential for harm
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies · Aug 22, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Aug 22, 2025 · Full report (PDF) - Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Aug 22, 2025 · Full report (PDF) - Potential for harm
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies · Aug 22, 2025 · Full report (PDF) - Potential for harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Aug 22, 2025 · Full report (PDF) - Potential for harm
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · Aug 22, 2025 · Full report (PDF) - Potential for harm
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies · Aug 22, 2025 · Full report (PDF) - Potential for harm
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · Aug 22, 2025 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 2739 Babcock
San Antonio, TX 78229 - CMS certification #
- 676378
- Ownership
- For profit - Limited Liability company
- Certified beds
- 112
- Avg residents/day
- 104.4
- Provider type
- Medicare and Medicaid
- First certified
- 2015-01-21
- Chain
- Cantex Continuing Care (38 facilities)
- Setting
- Urban
Part of Cantex Continuing Care
Cantex Continuing Care operates 38 nursing facilities across the United States. View all Cantex Continuing Care facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Sorrento using Google Maps.
Other public records
- Workplace safety 1 OSHA workplace safety inspection since 2023, 1 violation cited
Full public records, with dates and sources
Staff pay and workplace safety
Federal records about how the employer here treats its staff.
OSHA workplace safety inspections
OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.
- Sep 19, 2023: programmed (planned) inspection, complete (health). Case closed Jan 12, 2024. 1 violation cited (1 other). Penalties: $2,232 proposed, $2,232 now. OSHA record. OSHA recorded the employer as Cantex. Matched by street address; the name OSHA recorded differs from the community's.
Details
- Other than serious: Giving injury records to OSHA when asked (1904.40(a)). Penalty $2,232 proposed, $2,232 now. To be fixed by Dec 14, 2023.
Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.
Location and nearby care
- Nearest hospital with an emergency room
- University Health System, San Antonio. 1.0 mile away, straight line. CMS overall hospital rating: 3 of 5 stars.
- Nearest Medicare nursing home
- Remington Transitional Care of San Antonio, San Antonio. 0.4 miles away, straight line.
- Nearest home health agency office
- Alpha Care Home Health, San Antonio. 0.4 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Premier Pharmacy. 0.5 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 78229 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita Northwest Medical Center Dialysis, San Antonio, 0.1 miles away, straight line (has a shift starting after 5 pm; CMS rating 4 of 5 stars)
Bma Northwest Bexar County, San Antonio, 0.2 miles away, straight line (CMS rating 5 of 5 stars)
University Health System Children'S Kidney Center, San Antonio, 1.0 mile away, straight line - Hospice
- 101 Medicare hospices tell CMS they serve ZIP code 78229.
Changing Seasons Hospice, office in San Antonio, 0.4 miles away, straight line
San Antonio Inspire Hospice LLC, office in San Antonio, 0.5 miles away, straight line
Ariel Hospice, office in San Antonio, 0.5 miles away, straight line - Nearest geriatric medicine practice
- University Of Texas Health Science Center At San Antonio, San Antonio. 0.1 miles away, straight line. 2 geriatric medicine doctors listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: hurricane very low, inland flooding relatively high, wildfire very low, tornado relatively high, heat wave relatively high, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | See above |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
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Frequently asked questions
Is Sorrento a good nursing home?
CMS gives Sorrento an overall rating of 2 out of 5 stars, including 1/5 for staffing and 2/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Sorrento staffed?
Sorrento reports 3.22 total nurse hours per resident per day, compared with the Texas average of 3.40.
Has Sorrento had inspection problems?
Its most recent CMS inspection cited 21 deficiencies.
How many beds does Sorrento have?
Sorrento is certified for 112 beds.