Nursing home
Highlands Health and Rehabilitation Center
3549 Norriswood, Memphis, TN 38111 · Map
For profit - Corporation · Part of Champion Care (21 facilities) · 180 certified beds
Highlands Health and Rehabilitation Center is a Medicare-certified nursing home in Memphis, Tennessee. CMS rates it 2 out of 5 stars overall (2/5 for staffing, 2/5 for health inspections). Nurse staffing is 3.25 hours per resident per day, below the Tennessee average of 3.85. Its most recent inspection on Aug 11, 2022 cited 7 deficiencies.
- 1 fine totaling $305,320In CMS records: 2 total penalties, 1 Medicare payment denial.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Highlands Health and Rehabilitation Center compares
This facility vs. the Tennessee and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Tennessee avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.25 | 3.85 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.42 | 0.61 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 1.88 | 2.15 | 2.34 | below avg |
| Nursing staff turnover | 50.0% | 48.7% | 46.4% | above avg |
| Deficiencies cited, last inspection | 7.0 | 5.9 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
Penalties in CMS records: 1 fine totaling $305,320, 2 total penalties, 1 Medicare payment denial.
What inspectors found at Highlands Health and Rehabilitation Center
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Immediate jeopardy
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Feb 10, 2026 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Oct 14, 2025 · Full report (PDF) - Immediate jeopardy
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · May 5, 2023 - Potential for harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · May 5, 2023 - Potential for harm
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · May 5, 2023
Show all 12 deficiencies
- Potential for harm
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Nursing and Physician Services Deficiencies · May 5, 2023 - Potential for harm
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies · May 5, 2023 - Potential for harm
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies · May 5, 2023 - Potential for harm
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies · May 5, 2023 - Potential for harm
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies · Aug 11, 2022 - Potential for harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Aug 11, 2022 - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Aug 11, 2022
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 3549 Norriswood
Memphis, TN 38111 - CMS certification #
- 445165
- Ownership
- For profit - Corporation
- Certified beds
- 180
- Avg residents/day
- 156.7
- Provider type
- Medicare and Medicaid
- First certified
- 1984-06-25
- Chain
- Champion Care (21 facilities)
- Setting
- Urban
Part of Champion Care
Champion Care operates 21 nursing facilities across the United States. View all Champion Care facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Highlands Health and Rehabilitation Center using Google Maps.
Other public records
Full public records, with dates and sources
Location and nearby care
- Nearest hospital with an emergency room
- Delta Specialty Hospital, Memphis. 3.2 miles away, straight line.
- Nearest Medicare nursing home
- Allen Morgan Health and Rehabilitation Center, Memphis. 0.0 miles away, straight line.
- Nearest home health agency office
- Accentcare Home Health Of West Tennessee, LLC, Memphis. 4.5 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 1.1 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 38111 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Shc Chickasaw Gardens, Memphis, 1.7 miles away, straight line (CMS rating 1 of 5 stars)
Davita Memphis Southeast Dialysis, Memphis, 2.4 miles away, straight line (CMS rating 2 of 5 stars)
Fmc Central Memphis, Memphis, 2.6 miles away, straight line (CMS rating 3 of 5 stars) - Hospice
- 11 Medicare hospices tell CMS they serve ZIP code 38111.
Accentcare Hospice And Palliative Care Of Tennessee LLC, office in Memphis, 4.5 miles away, straight line
Compassus-Memphis, office in Memphis, 4.7 miles away, straight line (CMS family survey rating 2 of 5 stars)
Crossroads Hospice Of Tennessee, LLC, office in Memphis, 6.4 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Southeastern Physician Services PC, Memphis. 4.8 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: hurricane very low, inland flooding very low, wildfire very low, tornado relatively high, heat wave relatively high, earthquake relatively high. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Only cases that look tied to an earlier operator (not shown) |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | No plain statements of services found |
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Frequently asked questions
Is Highlands Health and Rehabilitation Center a good nursing home?
CMS gives Highlands Health and Rehabilitation Center an overall rating of 2 out of 5 stars, including 2/5 for staffing and 2/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Highlands Health and Rehabilitation Center staffed?
Highlands Health and Rehabilitation Center reports 3.25 total nurse hours per resident per day, compared with the Tennessee average of 3.85.
Has Highlands Health and Rehabilitation Center had inspection problems?
Its most recent CMS inspection cited 7 deficiencies.
How many beds does Highlands Health and Rehabilitation Center have?
Highlands Health and Rehabilitation Center is certified for 180 beds.