Nursing home
Quality Life Services - New Castle
520 Friendship Street, New Castle, PA 16101 · Map
For profit - Limited Liability company · Part of Quality Life Services (10 facilities) · 204 certified beds
Quality Life Services - New Castle is a Medicare-certified nursing home in New Castle, Pennsylvania. CMS rates it 3 out of 5 stars overall (3/5 for staffing, 3/5 for health inspections). Nurse staffing is 3.79 hours per resident per day, below the Pennsylvania average of 3.89. Its most recent inspection on May 8, 2025 cited 10 deficiencies.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Quality Life Services - New Castle compares
This facility vs. the Pennsylvania and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Pennsylvania avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.79 | 3.89 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.59 | 0.78 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 2.29 | 2.20 | 2.34 | above avg |
| Nursing staff turnover | 48.1% | 46.6% | 46.4% | above avg |
| Deficiencies cited, last inspection | 10.0 | 10.1 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
What inspectors found at Quality Life Services - New Castle
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Rights Deficiencies · Dec 2, 2025 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · May 8, 2025 · Full report (PDF) - Potential for harm
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies · May 8, 2025 · Full report (PDF) - Potential for harm
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies · May 8, 2025 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · May 8, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · May 8, 2025 · Full report (PDF) - Potential for harm
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies · May 8, 2025 · Full report (PDF) - Potential for harm
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · May 8, 2025 · Full report (PDF) - Potential for harm
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · May 8, 2025 · Full report (PDF) - Potential for harm
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · May 8, 2025 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Oct 25, 2024 · Full report (PDF) - Potential for harm
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies · Oct 25, 2024 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 520 Friendship Street
New Castle, PA 16101 - CMS certification #
- 395003
- Ownership
- For profit - Limited Liability company
- Certified beds
- 204
- Avg residents/day
- 134.4
- Provider type
- Medicare and Medicaid
- First certified
- 1967-01-01
- Chain
- Quality Life Services (10 facilities)
- Setting
- Urban
Part of Quality Life Services
Quality Life Services operates 10 nursing facilities across the United States. View all Quality Life Services facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Quality Life Services - New Castle using Google Maps.
Other public records
- Website says A memory care unit, respite stays, works with hospice
- Workplace safety 2 OSHA workplace safety inspections since 2021, 5 violations cited
Full public records, with dates and sources
Care and services
From the community’s website
What Quality Life Services - New Castle says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Has a separate memory care unit, wing or neighborhood.
We are forever grateful to the entire Memory Care Unit staff at QLS in New Castle.
(page, checked Oct 12, 2026) - Offers respite or short-term stays.
Respite Care
(page, checked Oct 12, 2026) - Offers hospice care on site or works with hospice providers.
Hospice Care
(page, checked Oct 15, 2026)
Staff pay and workplace safety
Federal records about how the employer here treats its staff.
OSHA workplace safety inspections
OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.
- Jun 9, 2022: follow-up inspection, partial (health). Case closed Jun 14, 2022. No violations cited. OSHA record. OSHA recorded the employer as Golden Hill Nursing and Rehab, LP. Matched by street address; the name OSHA recorded differs from the community's.
- Jul 20, 2021: referral inspection, partial (health). Case closed Nov 16, 2021. 5 violations cited (3 serious, 2 other). Penalties: $4,973 proposed, $3,481 now. OSHA record. OSHA recorded the employer as Golden Hill Nursing and Rehab, LP. Matched by street address; the name OSHA recorded differs from the community's.
Details
- Serious: Respiratory protection (respirators, N95 fit testing) (1910.134(e)(1)). Penalty $4,973 proposed, $3,481 now.
- Serious: Respiratory protection (respirators, N95 fit testing) (1910.134(f)(2)). Penalty $0 proposed, $0 now.
- Serious: COVID-19 rule for healthcare settings (1910.502(f)(2)(i)). Penalty $0 proposed, $0 now.
- Other than serious: COVID-19 rule for healthcare settings (1910.502(c)(3)). Penalty $0 proposed, $0 now.
- Other than serious: COVID-19 rule for healthcare settings (1910.502(q)(2)(ii)(a)). Penalty $0 proposed, $0 now.
Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.
Location and nearby care
- Nearest hospital with an emergency room
- Upmc Jameson, New Castle. 1.6 miles away, straight line. CMS overall hospital rating: 3 of 5 stars.
- Nearest Medicare nursing home
- Avalon Care Center, New Castle. 0.2 miles away, straight line.
- Nearest home health agency office
- Intrinsic, Inc, New Castle. 0.6 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 0.3 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 16101 as micropolitan (micropolitan core).
- Dialysis within 15 miles
- Innovative Renal Care New Castle, New Castle, 0.7 miles away, straight line (CMS rating 4 of 5 stars)
Fkc New Castle, New Castle, 1.4 miles away, straight line (has a shift starting after 5 pm; CMS rating 4 of 5 stars) - Hospice
- 17 Medicare hospices tell CMS they serve ZIP code 16101.
Steel City Hospice, office in Hermitage, 18.3 miles away, straight line
Three Oaks Hospice Pittsburgh, office in Beaver, 20.3 miles away, straight line (CMS family survey rating 3 of 5 stars)
Amedisys Hospice Care, office in Butler, 21.3 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Upmc Community Medicine Inc, Hermitage. 18.5 miles away, straight line. 2 geriatric medicine doctors listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane very low, inland flooding relatively moderate, wildfire very low, tornado very low, heat wave very low, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Only cases that look tied to an earlier operator (not shown) |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | See above |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is Quality Life Services - New Castle a good nursing home?
CMS gives Quality Life Services - New Castle an overall rating of 3 out of 5 stars, including 3/5 for staffing and 3/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Quality Life Services - New Castle staffed?
Quality Life Services - New Castle reports 3.79 total nurse hours per resident per day, compared with the Pennsylvania average of 3.89.
Has Quality Life Services - New Castle had inspection problems?
Its most recent CMS inspection cited 10 deficiencies.
How many beds does Quality Life Services - New Castle have?
Quality Life Services - New Castle is certified for 204 beds.