Touchmark In The West Hills

Last inspection

February 13, 2025

Inspections

5, 43 deficiencies cited

Substantiated abuse

13

Substantiated licensing violations

10

Regulatory actions

1

Fines assessed

$13,002.00 (13 violations)

Current owner since

July 3, 2018

License conditions and other regulatory actions

• May 13, 2022 to October 18, 2022: License Condition, Failed to provide safe environment RCFCD22-00881; incident: CALMS - 00027965
  The facility is not in substantial compliance with Oregon Administrative Rules for Residential Care Facilities and the Facilitys non-compliance places residents in immediate jeopardy.Concerns are related to facility administration, inadequate staffing, medication system oversight, and overall resident care.
  Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0030 (Resident Services); 411-054-0036 (Service Plan – General); 411-054-0055 (Medications and Treatments); 411-054-0070 (Staffing Requirements and Training)

Inspections

• February 13, 2025: Re-Licensure, 7 deficiencies cited report
  • C0260: Service Plan: General severity level 2, scope L2 Pattern
  • C0270: Change of Condition and Monitoring severity level 2, scope L2 Pattern
  • C0295: Infection Prevention & Control severity level 2, scope L2 Pattern
  • C0325: Systems: Self-Administration of Meds severity level 2, scope L2 Isolated
  • C0362: Acuity Based Staffing Tool - ABST Time severity level 2, scope L2 Pattern
  • Z0142: Administration Compliance severity level 2, scope L2 Pattern
  • Z0162: Compliance with Rules Health Care severity level 2, scope L2 Pattern
• October 22, 2024: Kitchen, 2 deficiencies cited report
  • C0240: Resident Services Meals, Food Sanitation Rule severity level 2, scope L2 Widespread
  • Z0142: Administration Compliance severity level 2, scope L2 Widespread
• October 18, 2023: Licensure Complaint, 3 deficiencies cited report
  • C0010: Licensing Complaint Investigation severity level 2, scope L2 Isolated
  • C0295: Infection Prevention & Control severity level 2, scope L2 Widespread
  • C0303: Systems: Treatment Orders severity level 2, scope L2 Isolated
  • C0361: Acuity-Based Staffing Tool severity level 2, scope L2 Widespread
• August 29, 2023: State Licensure, 2 deficiencies cited report
  • C0000: Comment severity level 0
  • C0240: Resident Services Meals, Food Sanitation Rule severity level 2, scope L2 Widespread, corrected September 15, 2023
  • Z0142: Administration Compliance severity level 2, scope L2 Widespread, corrected September 15, 2023
• May 9, 2022: Validation, 29 deficiencies cited report
  • C0000: Comment severity level 0
  • C0150: Facility Administration: Operation severity level 4, scope L4 Pattern, corrected September 18, 2022
  • C0155: Facility Administration: Records severity level 2, scope L2 Pattern, corrected September 18, 2022
  • C0160: Reasonable Precautions severity level 2, scope L2 Pattern, corrected September 18, 2022
  • C0200: Resident Rights and Protection - General severity level 2, scope L2 Pattern, corrected September 18, 2022
  Show all 31

  • C0231: Reporting & Investigating Abuse-Other Action severity level 2, scope L2 Pattern, corrected September 18, 2022
  • C0240: Resident Services Meals, Food Sanitation Rule severity level 2, scope L2 Widespread, corrected September 18, 2022
  • C0243: Resident Services: Adls severity level 2, scope L2 Pattern, corrected September 18, 2022
  • C0260: Service Plan: General severity level 2, scope L2 Pattern, corrected September 18, 2022
  • C0262: Service Plan: Service Planning Team severity level 2, scope L2 Pattern, corrected September 18, 2022
  • C0270: Change of Condition and Monitoring severity level 3, scope L3 Pattern, corrected September 18, 2022
  • C0280: Resident Health Services severity level 2, scope L2 Pattern, corrected September 18, 2022
  • C0290: Res Hlth Srvc: On- and Off-Site Health Srvc severity level 2, scope L2 Pattern, corrected September 18, 2022
  • C0300: Systems: Medications and Treatments severity level 2, scope L2 Pattern, corrected September 18, 2022
  • C0303: Systems: Treatment Orders severity level 2, scope L2 Pattern, corrected September 18, 2022
  • C0305: Systems: Resident Right to Refuse severity level 2, scope L2 Pattern, corrected September 18, 2022
  • C0310: Systems: Medication Administration severity level 2, scope L2 Pattern, corrected September 18, 2022
  • C0330: Systems: Psychotropic Medication severity level 2, scope L2 Isolated, corrected September 18, 2022
  • C0360: Staffing Requirements and Training: Staffing severity level 4, scope L4 Pattern, corrected September 18, 2022
  • C0372: Training Within 30 Days: Direct Care Staff severity level 2, scope L2 Pattern, corrected September 18, 2022
  • C0420: Fire and Life Safety: Safety severity level 2, scope L2 Widespread, corrected November 10, 2022
  • C0455: Inspections and Investigation: Insp Interval severity level 2, scope L2 Widespread, corrected November 10, 2022
  • C0510: General Building Exterior severity level 2, scope L2 Pattern, corrected September 18, 2022
  • C0513: Doors, Walls, Elevators, Odors severity level 2, scope L2 Pattern, corrected September 18, 2022
  • C0555: Call Sys, Exit Dr Alarm, Phones, Tv, Or Cable severity level 2, scope L2 Pattern, corrected September 18, 2022
  • Z0142: Administration Compliance severity level 4, scope L4 Pattern, corrected November 10, 2022
  • Z0150: Staffing severity level 4, scope L4 Pattern, corrected September 18, 2022
  • Z0155: Staff Training Requirements severity level 2, scope L2 Pattern, corrected September 18, 2022
  • Z0162: Compliance With Rules Health Care severity level 3, scope L3 Pattern, corrected September 18, 2022
  • Z0163: Nutrition and Hydration severity level 2, scope L2 Pattern, corrected September 18, 2022
  • Z0164: Activities severity level 2, scope L2 Pattern, corrected November 10, 2022

Substantiated abuse or neglect

• March 1, 2023: Failed to properly plan care Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $375.00; report
  Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0030 (Resident Services); 411-054-0036 (Service Plan – General)
  State’s findings

  The facility failed to appropriately care plan and provide supervision according to the AV's care needs and change in condition. The failure resulted in AV experiencing an unwitnessed fall and laid on the floor in pain for an undetermined period of time due to not being check on for approximately four hours, which is a violation of resident rights, is considered neglect of care and constitutes abuse.

• October 3, 2022: Failed to properly plan care Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $188.00; report
  Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0036 (Service Plan – General)
  State’s findings

  The facility failed to implement interventions and appropriately care plan related to AV’s fall history. The failure resulted in AV experiencing a fall while ambulating independently and received a bruise to the head and a skin tear, causing bruising and unreasonable discomfort, which is a violation of resident rights, is considered neglect of care and constitutes abuse.

• September 24, 2022: Failed to provide a safe medication administration system Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $188.00; report
  Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0055 (Medications and Treatments)
  State’s findings

  The facility failed to provide a safe medication administration system to administer AV’s medication as ordered. The failure resulted in AV not receiving medication for several days and experiencing adverse effects and unreasonable discomfort, which is a violation of resident rights, is considered neglect of care and constitutes abuse.

• September 23, 2022: Failed to provide a safe medication administration system Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $188.00; report
  Rules: 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0055 (Medications and Treatments)
  State’s findings

  The facility failed to provide a safe medication administration system to administer AV’s medication as ordered. The failure resulted in AV not receiving medication for several days and emotional discomfort, which is a violation of resident rights, is considered neglect of care and constitutes abuse.

• June 28, 2022: Failed to intervene when resident's condition changed Abuse: Neglect; Level 4 - Serious harm, death, imminent danger or chronic regulatory noncompliance; fine $1,500.00; report
  Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0036 (Service Plan – General)
  State’s findings

  The facility failed to intervene when AV’s condition changed resulting in repeated falls. The failure resulted in AV experiencing an unwitnessed fall, sustaining a right hip fracture, requiring further medical evaluations and admission to hospice, which is a violation of resident rights, is considered neglect of care and constitutes abuse.

Substantiated licensing violations

• February 1, 2026: Failed to provide safe environment Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
  Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0036 (Service Plan – General)
  State’s findings

  The Alleged Victim (AV) relies on the facility for care and is care planned for 2-person to assist with transfers. On or about February 1, 2026, the Alleged Perpetrator 2 (AP2) failed to follow AV's care plan when they attempted to transfer AV by themselves, resulting in an assisted fall to the ground. AP2’s failure placed AV at risk for harm, is a violation of resident rights, is considered neglect of care and constitutes abuse. The facility failed to ensure a safe environment, which is a failure of Oregon Administrative Rules.

• January 16, 2026: Failed to protect resident from financial exploitation Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
  Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0200 (Residential Care Facility Building Requirements)
  State’s findings

  The Alleged Victim (AV) had personal property go missing from his/her room. The property was taken by an unknown individual and this person is responsible for theft of property, which is considered financial exploitation and constitutes abuse. The facility failed to protect AV’s property from theft. This failure is a violation of Oregon Administrative Rules.

• July 5, 2025: Failed to protect resident from financial exploitation Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
  Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections)
  State’s findings

  The Alleged Victim (AV) had a locked drawer broken and personal property go missing from their room on or about July 5, 2025. An investigation determined no abuse occurred by the Alleged Perpetrator 2 (AP2). The items were taken by an unknown Alleged Perpetrator 3 (AP3) and this person is responsible for theft of property, which is considered financial exploitation and constitutes abuse. The facility failed to protect AV from financial exploitation which is a violation of Oregon Administrative Rules.

• November 7, 2024: Failed to protect resident from verbal abuse Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
  Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare)
  State’s findings

  On or about November 8, 2024, Alleged Perpetrator #2 (AP2) engaged in a verbal altercation with the Alleged Victim (AV). AP2 cussed at and called AV names during the altercation. AV was visibly upset by the altercation. AP2's actions are a violation of resident rights, are considered neglect of care and constitute verbal abuse. The facility's failure to protect AV from verbal abuse is a violation of Oregon Administrative Rules.

• October 6, 2023: Failed to provide safe environment Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
  Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0036 (Service Plan – General)
  State’s findings

  The facility failed to follow the Alleged Victim's and Witness 1's care plan to keep the residents separated from each other resulting in an altercation, which is a violation of Oregon Administrative Rules.

Read the full record on the state’s site →

ODHS lists only substantiated violations: “either a substantiated instance of abuse or a licensing violation. Open investigations and complaints that are being appealed by the provider are not listed.” Oregon counts neglect as a form of abuse; see the state’s definitions of abuse. Each violation shows the level ODHS gives it, in the state’s words (for example “2 - Minor harm or potential for moderate harm”), and any fine ODHS assessed. Inspection citations show the state’s severity level and scope, and the date ODHS recorded the problem as corrected when it lists one. Rule names come from the Oregon Administrative Rules. ODHS: “Formal regulatory actions can range from a condition placed upon a license due to non-compliance or a notice to revoke a license.” This community is licensed for 155 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Source: Oregon Department of Human Services, Long-Term Care Licensing, data as of October 15, 2026, showing the last five years. Always visit in person and ask the community about anything listed here.