Prestige Senior Living Southern Hills

Last inspection

November 4, 2025

Inspections

6, 23 deficiencies cited

Substantiated abuse

23

Substantiated licensing violations

10

Regulatory actions

0

Fines assessed

$16,613.00 (23 violations)

Current owner since

December 1, 2013

Inspections

• November 4, 2025: Kitchen, 1 deficiency cited report
  • C0150: Facility Administration: Operation severity level 2, scope L2 Widespread
  • C0240: Resident Services Meals, Food Sanitation Rule severity level 2, scope L2 Widespread
  • C0455: Inspections and Investigation: Insp Interval severity level 2, scope L2 Widespread
• January 9, 2024: Complaint Investig., 1 deficiency cited report
  • C0361: Acuity-Based Staffing Tool severity level 2, scope L2 Widespread
• November 8, 2023: State Licensure, 2 deficiencies cited report
  • C0000: Comment severity level 0
  • C0240: Resident Services Meals, Food Sanitation Rule severity level 4, scope L4 Widespread, corrected January 9, 2024
  • C0295: Infection Prevention & Control severity level 2, scope L2 Isolated, corrected January 9, 2024
• February 27, 2023: Validation, 17 deficiencies cited report
  • C0000: Comment severity level 0
  • C0150: Facility Administration: Operation severity level 3, scope L3 Pattern, corrected May 2, 2023
  • C0154: Facility Administration: Policy & Procedure severity level 2, scope L2 Widespread, corrected September 2, 2023
  • C0160: Reasonable Precautions severity level 2, scope L2 Widespread, corrected May 2, 2023
  • C0200: Resident Rights and Protection - General severity level 2, scope L2 Pattern, corrected May 2, 2023
  Show all 19

  • C0231: Reporting & Investigating Abuse-Other Action severity level 2, scope L2 Pattern, corrected November 25, 2023
  • C0252: Resident Move-In and Eval: Res Evaluation severity level 2, scope L2 Pattern, corrected May 2, 2023
  • C0260: Service Plan: General severity level 2, scope L2 Pattern, corrected November 25, 2023
  • C0270: Change of Condition and Monitoring severity level 3, scope L3 Pattern, corrected November 25, 2023
  • C0280: Resident Health Services severity level 3, scope L3 Isolated, corrected November 25, 2023
  • C0290: Res Hlth Srvc: On- and Off-Site Health Srvc severity level 2, scope L2 Pattern, corrected September 2, 2023
  • C0303: Systems: Treatment Orders severity level 2, scope L2 Pattern, corrected May 2, 2023
  • C0372: Training Within 30 Days: Direct Care Staff severity level 2, scope L2 Pattern, corrected May 2, 2023
  • C0374: Annual and Biennial Inservice For All Staff severity level 2, scope L2 Pattern, corrected May 2, 2023
  • C0420: Fire and Life Safety: Safety severity level 2, scope L2 Widespread, corrected September 2, 2023
  • C0422: Fire and Life Safety: Training For Residents severity level 2, scope L2 Widespread, corrected September 2, 2023
  • C0455: Inspections and Investigation: Insp Interval severity level 2, scope L2 Widespread, corrected November 25, 2023
  • C0610: General Building Exterior severity level 2, scope L2 Widespread, corrected September 2, 2023
  • C0613: General Building: Doors-Walls, Cleanable severity level 2, scope L2 Widespread, corrected May 2, 2023
• November 17, 2022: State Licensure, 1 deficiency cited report
  • C0000: Comment severity level 0
  • C0240: Resident Services Meals, Food Sanitation Rule severity level 2, scope L2 Widespread
• October 6, 2022: Complaint Investig., 1 deficiency cited report
  • C0010: Licensing Complaint Investigation severity level 2, scope L2 Isolated
  • C0613: General Building: Doors-Walls, Cleanable severity level 2, scope L2 Isolated

Substantiated abuse or neglect

• March 7, 2026: Failed to follow care plan Abuse: Neglect; Level 3 - Moderate harm or potential for serious harm; fine $375.00; report
  Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0036 (Service Plan – General)
  State’s findings

  The Alleged Victim (AV) relies on the facility for their care. AV is care planned for physical assistance with showers. AV is known not to use the call pendant, and staff are to provide routine checks on AV to ensure AV’s needs are met. Before meals staff are to help AV get dressed and escort AV down to breakfast, this would happen around 7:30 AM because breakfast is at 8:00 AM. According to an investigation, AV fell around 8:00 -8:15 AM on or about March 7, 2026, resulting in a fractured sacrum and a contusion on AV's right hand. AV was still in their robe at the time of the fall. The facility failed to follow the care plan, which is a violation of resident rights, is considered neglect of care and constitutes abuse as defined in OAR 411-020-0002(1)(b)(A)(i).

• January 26, 2026: Failed to assure timely medical treatment Abuse: Neglect; Level 3 - Moderate harm or potential for serious harm; fine $375.00; report
  Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0036 (Service Plan – General); 411-054-0055 (Medications and Treatments)
  State’s findings

  The Alleged Victim (AV) relies on the facility for their care. According to an investigation, on or about January 26, 2026, AV experienced a fall. AV requested pain medication approximately twenty-six times between 1/26/2026 and 2/2/2026. AV reported soreness multiple times, requested additional assistance with transfers and complained of pain. AV was not seen by a medical professional until on or about February 2, 2026. The facility failed to ensure timely medical treatment, which is a violation of resident rights, is considered neglect of care and constitutes abuse as defined in OAR 411-020-0002(1)(b)(A)(i).

• December 21, 2025: Failed to provide a safe medication administration system Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $250.00; report
  Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0036 (Service Plan – General); 411-054-0055 (Medications and Treatments)
  State’s findings

  The Alleged Victim (AV) relies on the facility for their care, including medication administration. According to an investigation, AV missed multiple doses of medication, resulting in high blood pressure and increased acid reflux. The facility failed to provide a safe medication administration system, which is a violation of resident rights, is considered neglect of care and constitutes abuse.

• November 30, 2025: Failed to provide safe environment Abuse: Neglect; Level 3 - Moderate harm or potential for serious harm; fine $375.00; report
  Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0036 (Service Plan – General)
  State’s findings

  The Alleged Victim (AV) relies on the facility for their care. Witness 1 (W1) had a history of inappropriate behaviors towards AV. According to an investigation, on or about November 30, 2025, W1 touched AV's arm, chest and inner thighs in the dining room, resulting in unreasonable discomfort and loss of personal dignity. The facility failed to provide a safe environment, which is a violation of resident rights, is considered neglect of care and constitutes abuse.

• November 30, 2025: Failed to provide safe environment Abuse: Neglect; Level 3 - Moderate harm or potential for serious harm; fine $375.00; report
  Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0036 (Service Plan – General)
  State’s findings

  The Alleged Victim (AV) relies on the facility for their care. Witness 1 (W1) had a history of inappropriate behaviors towards AV. According to an investigation, between December 4, 2025 and December 7, 2025, W1 inappropriately touched AV multiple times, resulting in unreasonable discomfort and loss of personal dignity. The facility failed to provide a safe environment, which is a violation of resident rights, is considered neglect of care and constitutes abuse.

Substantiated licensing violations

• November 22, 2025: Failed to answer call light in a timely manner Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
  Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare)
  State’s findings

  The Alleged Victim (AV) relies on the facility for his/her care and is care planned as a high fall risk. According to an investigation, on or about November 22, 2025, AV experienced a fall and pressed the call light device. Alleged Perpetrator 2 (AP2) accepted the call light then reversed/released it. According to multiple witnesses, AP2 did not notify staff by radio or staff group chat that they accepted the call on accident and could not take the call. Another facility staff came back from lunch and saw AV's call light had not been completed for approximately an hour and went to AV's room, finding AV on the floor. AP2 failed to respond to the call light timely, resulting in AV risk of harm and a loss of personal dignity. AP2’s actions are a violation of resident rights, are considered neglect of care and constitutes abuse. The facility failed to ensure the call light was answered timely, which is a violation of Oregon Administrative Rules.

• May 19, 2025: Failed to submit timely or adequate staffing documentation Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
  Rules: 411-054-0105 (Inspections and Investigations)
  State’s findings

  The facility failed to provide documentation upon request. The facility’s failure is a violation of Oregon Administrative Rules.

• April 30, 2025: Failed to submit timely or adequate staffing documentation Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
  Rules: 411-054-0105 (Inspections and Investigations)
  State’s findings

  The facility failed to provide documentation upon request. The facility’s failure is a violation of Oregon Administrative Rules.

• August 19, 2023: Failed to follow care plan Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
  Rules: 411-045-0027; 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0036 (Service Plan – General)
  State’s findings

  The Alleged Victim (AV) relies on the facility for assistance with transfers with the use of a gait belt. On or about August 19, 2023, AV fell when Alleged Perpetrator 2 (AP2) did not follow AV's care plan and transferred AV without a gait belt, resulting in a bruise. AP2's actions are considered neglect and constitutes abuse. The facility failed to ensure care plans were followed which is a violation of Oregon Administrative Rules.

• May 31, 2023: Failed to protect resident from physical abuse Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
  Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare)
  State’s findings

  The Alleged Victim (AV) relies on the facility for his/her care. On or about May 31, 2023, Alleged Perpetrator 2 (AP2) was massaging AV’s legs and did not stop when AV indicated it was causing pain. AP2’s actions are a violation of resident rights, are considered neglect of care and constitutes physical abuse. The facility failed to protect a resident from physical abuse which violates Oregon Administrative Rules.

Read the full record on the state’s site →

ODHS lists only substantiated violations: “either a substantiated instance of abuse or a licensing violation. Open investigations and complaints that are being appealed by the provider are not listed.” Oregon counts neglect as a form of abuse; see the state’s definitions of abuse. Each violation shows the level ODHS gives it, in the state’s words (for example “2 - Minor harm or potential for moderate harm”), and any fine ODHS assessed. Inspection citations show the state’s severity level and scope, and the date ODHS recorded the problem as corrected when it lists one. Rule names come from the Oregon Administrative Rules. ODHS: “Formal regulatory actions can range from a condition placed upon a license due to non-compliance or a notice to revoke a license.” This community is licensed for 72 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Source: Oregon Department of Human Services, Long-Term Care Licensing, data as of October 15, 2026, showing the last five years. Always visit in person and ask the community about anything listed here.