Chantele's Loving Touch Memory Care

Last inspection

June 10, 2025

Inspections

4, 20 deficiencies cited

Substantiated abuse

5

Substantiated licensing violations

4

Regulatory actions

0

Fines assessed

$2,251.00 (5 violations)

Current owner since

November 1, 2019

Inspections

• June 10, 2025: Kitchen, 2 deficiencies cited report
  • C0240: Resident Services Meals, Food Sanitation Rule severity level 2, scope L2 Widespread
  • Z0142: Administration Compliance severity level 2, scope L2 Widespread
• October 9, 2024: Re-Licensure, 16 deficiencies cited report
  • C0231: Reporting & Investigating Abuse-Other Action severity level 2, scope L2 Pattern
  • C0260: Service Plan: General severity level 2, scope L2 Pattern
  • C0270: Change of Condition and Monitoring severity level 2, scope L2 Pattern
  • C0280: Resident Health Services severity level 2, scope L2 Pattern
  • C0302: Systems: Tracking Control Substances severity level 2, scope L2 Isolated
  Show all 16

  • C0310: Systems: Medication Administration severity level 2, scope L2 Pattern
  • C0363: Acuity Based Staffing Tool - Updates & Staffing Plan severity level 2, scope L2 Pattern
  • C0372: Training Within 30 Days of Hire ? Direct Care Staff severity level 2, scope L2 Pattern
  • C0422: Fire and Life Safety: Training for Residents severity level 2, scope L2 Widespread
  • C0513: Doors, Walls, Elevators, Odors severity level 2, scope L2 Widespread
  • H1518: Individual Door Locks: Key Access severity level 2, scope L2 Widespread
  • Z0142: Administration Compliance severity level 2, scope L2 Widespread
  • Z0155: Staff Training Requirements severity level 2, scope L2 Pattern
  • Z0162: Compliance with Rules Health Care severity level 2, scope L2 Pattern
  • Z0164: Activities severity level 2, scope L2 Pattern
  • Z0173: Secure Outdoor Recreation Area severity level 2, scope L2 Pattern
• June 24, 2024: State Licensure, 0 deficiencies cited report
  • C0000: Comment severity level 0
• March 15, 2023: State Licensure, 2 deficiencies cited report
  • C0000: Comment severity level 0
  • C0240: Resident Services Meals, Food Sanitation Rule severity level 2, scope L2 Widespread, corrected May 14, 2023
  • Z0142: Administration Compliance severity level 2, scope L2 Widespread, corrected May 14, 2023

Substantiated abuse or neglect

• May 6, 2025: Failed to provide safe environment Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $375.00; report
  Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0030 (Resident Services)
  State’s findings

  Alleged Victim (AV) and Witness 1 (W1) were placed in a shared room despite W1’s documented history of confusion, disorientation, and physical aggression, as well as a prior concern voiced by W1’s family regarding W1 having a roommate. On or about May 6, 2025, an altercation occurred between AV and W1 in the shared room, resulting in AV sustaining a skin tear and a cut above the eye. The evidence supports that the failure to adequately assess and mitigate foreseeable risk related to this room placement resulted in physical harm to AV, which is a violation of resident rights, is neglect of care and constitutes abuse.

• April 5, 2025: Failed to provide a safe medication administration system Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $188.00; report
  Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0055 (Medications and Treatments); 411-054-0070 (Staffing Requirements and Training)
  State’s findings

  On or about April 5, 2025, the Alleged Victim (AV) received medication of another resident. Alleged Perpetrator #2 (AP2) became distracted while passing medication and pulled incorrect medication and administered it to AV. AV had a reaction to the incorrect medication, including chest pain and trouble breathing, was sent to the emergency room and was diagnosed with an overdose. AP2's actions caused physical and emotional distress to AV, which is a violation of resident rights, is considered neglect of care and constitutes abuse. Respondent failed to ensure staff were properly trained prior to providing medication administration to residents. This constitutes abuse by neglect, as outlined in OAR 411-020-0002(1)(b)(A)(i).

• December 4, 2024: Failed to provide safe environment Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $188.00; report
  Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare)
  State’s findings

  Alleged Victim (AV) is known to exit seek. Staff are to redirect with offering 1:1 time to AV, per AV’s care plan. On or about December 4, 2024, Witness 1 (W1) received a phone call from Witness 2 (W2) at local facility. W2 called to inform W1 that AV was outside across the street of facility at a local business. W2 called to inform W1 that W2 was getting AV and bringing AV back to facility. W2 and W1 then assisted AV back into the facility. W1 then helped AV take off AV's jacket and assessed AV for any injuries. AV had scattered bluish/purplish discoloration on AV's left forearm along with a skin tear. Two separate blackish, and purplish marks on AV's left forearm, one of discoloration marks was large about 4-inches in length, and other was about the size of a quarter. AV was found with rip in skin and larger discoloration mark. Skin tear about the size of a fifty-cent piece. Three strip stitching covering skin-tear on AV's left forearm. AV was previous seen 20-25 minutes before leaving the facility. Alleged Perpetrator 2 (AP2) had gone out the front door, and the front door was shut, unfortunately there is about a 15-second lag on doors locking. AP2 did not hear or see AV come out of facility door behind staff member and AP2 did not confirm the door was secured before walking away from the door. AP2 failed to ensure that facility door locked when leaving, which resulted in AV eloping outside of facility and receiving a skin tear, which is neglect of care and constitutes abuse. The facility failed to provide a safe environment for AV, which is a violation of resident rights, is neglect of care and constitutes abuse.

• January 29, 2023: Failed to follow care plan Abuse: Neglect; Level 3 - Moderate harm or potential for serious harm; fine $1,125.00; report
  Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0036 (Service Plan – General)
  State’s findings

  Alleged Victim (AV) relies on the facility for his/her care. AV is a high fall risk and is care planned to have a bed alarm. On or about January 29, 2023, AV was assisted to bed by facility staff and was later found on the floor in his/her room after a fall, resulting in a fractured hip. During investigation it was discovered that AV's bed alarm was turned off prior to AV's fall. The facility failed to follow AV care plan, which is a violation of resident’s rights is neglect of care and constitutes abuse.

• April 15, 2022: Failed to follow care plan Abuse: Neglect; Level 3 - Moderate harm or potential for serious harm; fine $375.00; report
  Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0030 (Resident Services); 411-054-0036 (Service Plan – General)
  State’s findings

  The facility failed to follow both Alleged Victim’s (AV) and Witness #1's (W1) care plan to be monitored at all times in common areas and redirected due to behaviors. Between April 14, 2022, and April 28, 2022, there were at least three (3) altercations between W1 and AV resulting in AV falling. The falls resulted in AV’s repeated unreasonable discomfort and on at least one occasion facial bruising. The facility failed to provide a safe environment for AV, which is a violation of resident rights, is considered neglect of care and constitutes abuse.

Substantiated licensing violations

• February 19, 2026: Failed to provide service Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
  Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare)
  State’s findings

  Alleged Victim (AV) relies on the facility for his/her care needs. Witness (W1) stated that staff had found Alleged Perpetrator 2 (AP2) sleeping inside of the facility breakroom at the time the AV was found on the floor of (AV) bedroom. AP2 stated that (AP2) set a timer at the time that (AP2) was falling asleep although the alarm did not go off and (AP2) did not know how long (AP2) had slept. AP2 failed to provide service to AV by falling asleep, which is neglect of care and constitutes abuse. The facility failed to ensure AV received service, which is a violation of Oregon Administrative Rules.

• July 1, 2025: Failed to provide service Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
  Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0036 (Service Plan – General)
  State’s findings

  Alleged Victim (AV) relies on the facility for his/her care needs. AV was taken into the restroom by Alleged Perpetrator 2 (AP2) to change pants after spilling juice on AV at the table. AV was also assisted to the toilet. AP2 reported he/she had AV hanging on to the safety bar and turned to retrieve a brief for AV. When AP2 looked back, AV had left go of the safety bar and was leaning to the side while pulling AV’s brief. It was determined via video footage that the care plan was not followed by AP2, and no gait belt was present when AV was transferred into the bathroom and was not utilized for AV’s transfer to the toilet as indicated in AV’s care plan, which is neglect of care and constitutes abuse. The facility failed to assure the care plan was being followed, which is a violation of Oregon Administrative Rules.

• December 13, 2024: Failed to staff as indicated by ABST Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
  Rules: 411-054-0070 (Staffing Requirements and Training)
  State’s findings

  The facility failed to consistently staff to the levels, intensity and qualifications indicated by the Acuity-Based Staffing Tool (ABST). Inconsistencies were identified between the staffing schedule and the data produced by the ABST. Facility is not currently staffing to the levels as indicated by the ABST to meet the scheduled and unscheduled needs of residents. An investigation determined this is a violation of Oregon Administrative Rules. Corrective Action taken on related allegation.

• October 14, 2024: Failed to staff as indicated by ABST Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
  Rules: 411-054-0037 (Acuity-Based Staffing Tool); 411-054-0070 (Staffing Requirements and Training)
  State’s findings

  The facility failed to consistently staff to the levels, intensity and qualifications indicated by the Acuity-Based Staffing Tool (ABST). Inconsistencies were identified between the staffing schedule and the data produced by the ABST. Facility is not currently staffing to the levels as indicated by the ABST to meet the scheduled and unscheduled needs of residents. An investigation determined this is a violation of Oregon Administrative Rules.

Read the full record on the state’s site →

ODHS lists only substantiated violations: “either a substantiated instance of abuse or a licensing violation. Open investigations and complaints that are being appealed by the provider are not listed.” Oregon counts neglect as a form of abuse; see the state’s definitions of abuse. Each violation shows the level ODHS gives it, in the state’s words (for example “2 - Minor harm or potential for moderate harm”), and any fine ODHS assessed. Inspection citations show the state’s severity level and scope, and the date ODHS recorded the problem as corrected when it lists one. Rule names come from the Oregon Administrative Rules. ODHS: “Formal regulatory actions can range from a condition placed upon a license due to non-compliance or a notice to revoke a license.” This community is licensed for 45 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Source: Oregon Department of Human Services, Long-Term Care Licensing, data as of October 15, 2026, showing the last five years. Always visit in person and ask the community about anything listed here.