Nursing home
Whitehouse Country Manor
11239 Waterville St, Whitehouse, OH 43571 · Map
For profit - Corporation · Part of Hillstone Healthcare (14 facilities) · 90 certified beds
Whitehouse Country Manor is a Medicare-certified nursing home in Whitehouse, Ohio. CMS rates it 3 out of 5 stars overall (3/5 for staffing, 2/5 for health inspections). Nurse staffing is 3.03 hours per resident per day, below the Ohio average of 3.72. Its most recent inspection on Feb 18, 2025 cited 9 deficiencies.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Whitehouse Country Manor compares
This facility vs. the Ohio and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Ohio avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.03 | 3.72 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.50 | 0.63 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 1.61 | 2.14 | 2.34 | below avg |
| Nursing staff turnover | 33.8% | 49.8% | 46.4% | below avg |
| Deficiencies cited, last inspection | 9.0 | 10.2 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the June 4, 2025 inspection was corrected by June 12, 2025
What inspectors found at Whitehouse Country Manor
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Jun 4, 2025 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Feb 18, 2025 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Feb 18, 2025 · Full report (PDF) - Potential for harm
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies · Feb 18, 2025 · Full report (PDF) - Potential for harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Feb 18, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · Feb 18, 2025 · Full report (PDF) - Potential for harm
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Feb 18, 2025 · Full report (PDF) - Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Feb 18, 2025 · Full report (PDF) - Potential for harm
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · Feb 18, 2025 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Apr 11, 2024 · Full report (PDF) - Potential for harm
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies · Oct 5, 2023 - Potential for harm
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · Oct 5, 2023
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 11239 Waterville St
Whitehouse, OH 43571 - CMS certification #
- 365756
- Ownership
- For profit - Corporation
- Certified beds
- 90
- Avg residents/day
- 85.3
- Provider type
- Medicare and Medicaid
- First certified
- 1989-10-04
- Chain
- Hillstone Healthcare (14 facilities)
- Setting
- Urban
Part of Hillstone Healthcare
Hillstone Healthcare operates 14 nursing facilities across the United States. View all Hillstone Healthcare facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Whitehouse Country Manor using Google Maps.
Other public records
Full public records, with dates and sources
Location and nearby care
- Nearest hospital with an emergency room
- University Of Toledo Medical Center, Toledo. 12.2 miles away, straight line. CMS overall hospital rating: 3 of 5 stars.
- Nearest Medicare nursing home
- Ayden Healthcare of Waterville, Waterville. 3.9 miles away, straight line.
- Nearest home health agency office
- Unique Health Care Solutions, LLC, Maumee. 7.4 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Sam's Club - Pharmacy. 9.1 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 43571 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita Fallen Timbers Dialysis, Maumee, 7.0 miles away, straight line (CMS rating 3 of 5 stars)
Fresenius Kidney Care Maumee Home, Maumee, 7.2 miles away, straight line (CMS rating 4 of 5 stars)
Usrc Briarfield Home Dialysis, Maumee, 7.5 miles away, straight line (CMS rating 3 of 5 stars) - Hospice
- 11 Medicare hospices tell CMS they serve ZIP code 43571.
Residential Hospice Nw Oh, office in Maumee, 8.3 miles away, straight line
Heartland Hospice (Sylvania), office in Maumee, 8.4 miles away, straight line (CMS family survey rating 2 of 5 stars)
Ohio Living Hospice - Greater Toledo, office in Toledo, 10.0 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- University Of Toledo Physicians LLC, Toledo. 11.8 miles away, straight line. 2 geriatric medicine doctors listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane very low, inland flooding relatively moderate, wildfire very low, tornado relatively moderate, heat wave relatively low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
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Frequently asked questions
Is Whitehouse Country Manor a good nursing home?
CMS gives Whitehouse Country Manor an overall rating of 3 out of 5 stars, including 3/5 for staffing and 2/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Whitehouse Country Manor staffed?
Whitehouse Country Manor reports 3.03 total nurse hours per resident per day, compared with the Ohio average of 3.72.
Has Whitehouse Country Manor had inspection problems?
Its most recent CMS inspection cited 9 deficiencies.
How many beds does Whitehouse Country Manor have?
Whitehouse Country Manor is certified for 90 beds.