Nursing home
Norwich Springs Health Campus (Skilled Nursing and Continuing Care)
4680 Library Way, Hilliard, OH 43026 · Map
For profit - Corporation · Part of Trilogy Health Services (125 facilities) · 54 certified beds
Norwich Springs Health Campus (Skilled Nursing and Continuing Care) is a Medicare-certified nursing home in Hilliard, Ohio. CMS rates it 4 out of 5 stars overall (4/5 for staffing, 3/5 for health inspections). Nurse staffing is 4.19 hours per resident per day, above the Ohio average of 3.72. Its most recent inspection on May 30, 2024 cited 10 deficiencies.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Norwich Springs Health Campus (Skilled Nursing and Continuing Care) compares
This facility vs. the Ohio and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Ohio avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 4.19 | 3.72 | 3.89 | above avg |
| RN staffing (hrs/resident/day) | 1.22 | 0.63 | 0.68 | above avg |
| Aide staffing (hrs/resident/day) | 2.15 | 2.14 | 2.34 | above avg |
| Nursing staff turnover | 53.3% | 49.8% | 46.4% | above avg |
| Deficiencies cited, last inspection | 10.0 | 10.2 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
What inspectors found at Norwich Springs Health Campus (Skilled Nursing and Continuing Care)
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Mar 30, 2026 · Full report (PDF) - Potential for harm
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · Mar 30, 2026 · Full report (PDF) - Potential for harm
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · Oct 14, 2025 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · May 30, 2024 · Full report (PDF) - Potential for harm
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies · May 30, 2024 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · May 30, 2024 · Full report (PDF) - Potential for harm
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Quality of Life and Care Deficiencies · May 30, 2024 · Full report (PDF) - Potential for harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · May 30, 2024 · Full report (PDF) - Potential for harm
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies · May 30, 2024 · Full report (PDF) - Potential for harm
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · May 30, 2024 · Full report (PDF) - Potential for harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · May 30, 2024 · Full report (PDF) - Potential for harm
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies · May 30, 2024 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 4680 Library Way
Hilliard, OH 43026 - CMS certification #
- 366492
- Ownership
- For profit - Corporation
- Certified beds
- 54
- Avg residents/day
- 49.1
- Provider type
- Medicare and Medicaid
- First certified
- 2021-12-22
- Chain
- Trilogy Health Services (125 facilities)
- Setting
- Urban
Part of Trilogy Health Services
Trilogy Health Services operates 125 nursing facilities across the United States. View all Trilogy Health Services facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Norwich Springs Health Campus (Skilled Nursing and Continuing Care) using Google Maps.
Other public records
Full public records, with dates and sources
Location and nearby care
- Nearest hospital with an emergency room
- Mount Carmel Dublin, Dublin. 4.6 miles away, straight line. Location approximate.
- Nearest Medicare nursing home
- Darby Glenn Nursing and Rehabilitation Center, Hilliard. 1.1 miles away, straight line.
- Nearest home health agency office
- Central Home Healthcare LLC, Hilliard. 0.0 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 0.8 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 43026 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita Hilliard Station Dialysis, Hilliard, 2.3 miles away, straight line (CMS rating 5 of 5 stars)
Renviva Dialysis Center Of Southwest Oh LLC, Hilliard, 2.3 miles away, straight line
Fmc Nxstage Kidney Care/Nxstage Columbus LLC, Dublin, 3.6 miles away, straight line (has a shift starting after 5 pm; CMS rating 2 of 5 stars) - Hospice
- 23 Medicare hospices tell CMS they serve ZIP code 43026.
Care360 Hospice, LLC, office in Hilliard, 1.2 miles away, straight line (CMS family survey rating 4 of 5 stars)
National Church Residences H&C Services Central Ohio Hospice, office in Dublin, 3.5 miles away, straight line (CMS family survey rating 4 of 5 stars)
Ohiohealth Hospice With Compassus, office in Columbus, 5.1 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Pai Participant 1 LLC, Columbus. 5.2 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: hurricane very low, inland flooding relatively moderate, wildfire very low, tornado relatively high, heat wave relatively high, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
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Frequently asked questions
Is Norwich Springs Health Campus (Skilled Nursing and Continuing Care) a good nursing home?
CMS gives Norwich Springs Health Campus (Skilled Nursing and Continuing Care) an overall rating of 4 out of 5 stars, including 4/5 for staffing and 3/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Norwich Springs Health Campus (Skilled Nursing and Continuing Care) staffed?
Norwich Springs Health Campus (Skilled Nursing and Continuing Care) reports 4.19 total nurse hours per resident per day, compared with the Ohio average of 3.72.
Has Norwich Springs Health Campus (Skilled Nursing and Continuing Care) had inspection problems?
Its most recent CMS inspection cited 10 deficiencies.
How many beds does Norwich Springs Health Campus (Skilled Nursing and Continuing Care) have?
Norwich Springs Health Campus (Skilled Nursing and Continuing Care) is certified for 54 beds.