Nursing home
Hanover Healthcare Center
435 Avis Avenue Nw, Massillon, OH 44646 · Map
For profit - Corporation · Part of Communicare Health (122 facilities) · 125 certified beds
Hanover Healthcare Center is a Medicare-certified nursing home in Massillon, Ohio. CMS rates it 2 out of 5 stars overall (2/5 for staffing, 1/5 for health inspections). Nurse staffing is 3.29 hours per resident per day, below the Ohio average of 3.72. Its most recent inspection on Aug 19, 2024 cited 18 deficiencies.
- 2 fines totaling $84,143In CMS records: 2 total penalties.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Hanover Healthcare Center compares
This facility vs. the Ohio and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Ohio avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.29 | 3.72 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.70 | 0.63 | 0.68 | above avg |
| Aide staffing (hrs/resident/day) | 1.94 | 2.14 | 2.34 | below avg |
| Nursing staff turnover | 56.4% | 49.8% | 46.4% | above avg |
| Deficiencies cited, last inspection | 18.0 | 10.2 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the March 17, 2026 inspection was corrected by April 8, 2026
Penalties in CMS records: 2 fines totaling $84,143, 2 total penalties.
What inspectors found at Hanover Healthcare Center
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Mar 17, 2026 · Full report (PDF) - Potential for harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Mar 17, 2026 · Full report (PDF) - Potential for harm
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies · Mar 17, 2026 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Mar 17, 2026 · Full report (PDF) - Potential for harm
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies · Mar 17, 2026 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · Mar 17, 2026 · Full report (PDF) - Potential for harm
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · Mar 17, 2026 · Full report (PDF) - Potential for harm
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies · Jun 25, 2025 · Full report (PDF) - Potential for harm
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies · Jun 25, 2025 · Full report (PDF) - Potential for harm
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies · Jun 25, 2025 · Full report (PDF) - Potential for harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Jun 25, 2025 · Full report (PDF) - Potential for harm
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies · Jun 25, 2025 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 435 Avis Avenue Nw
Massillon, OH 44646 - CMS certification #
- 365292
- Ownership
- For profit - Corporation
- Certified beds
- 125
- Avg residents/day
- 102.3
- Provider type
- Medicare and Medicaid
- First certified
- 1973-06-08
- Chain
- Communicare Health (122 facilities)
- Setting
- Urban
Part of Communicare Health
Communicare Health operates 122 nursing facilities across the United States. View all Communicare Health facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Hanover Healthcare Center using Google Maps.
Other public records
- Workplace safety 3 OSHA workplace safety inspections since 2021, 1 violation cited
Full public records, with dates and sources
Staff pay and workplace safety
Federal records about how the employer here treats its staff.
OSHA workplace safety inspections
OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.
- Jul 8, 2022: referral inspection, records only (health). Case closed Aug 5, 2022. No violations cited. OSHA record. OSHA recorded the employer as Avis Leasing Co., LLC. Matched by street address; the name OSHA recorded differs from the community's.
- May 18, 2022: follow-up inspection, partial (health). Case closed Aug 5, 2022. No violations cited. OSHA record. OSHA recorded the employer as Avis Leasing Co., LLC. Matched by street address; the name OSHA recorded differs from the community's.
- Jan 8, 2021: fatality or catastrophe inspection, complete (health). Case closed May 11, 2022. 1 violation cited (1 other). Penalties: $13,653 proposed, $9,557 now. OSHA record. OSHA recorded the employer as Communicare, INC. Matched by street address; the name OSHA recorded differs from the community's.
Details
- Other than serious: Respiratory protection (respirators, N95 fit testing) (1910.134(m)(2)(i)(c)). Penalty $13,653 proposed, $9,557 now. To be fixed by Jun 30, 2021.
Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.
Location and nearby care
- Nearest hospital with an emergency room
- Aultman Hospital, Canton. 3.5 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Meadow Wind Health Care Center, Massillon. 1.1 miles away, straight line.
- Nearest home health agency office
- Complete Healthcare Services, Inc, Massillon. 2.2 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 2.2 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 44646 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fmc - Massillon Dialysis Center, Massillon, 0.9 miles away, straight line (CMS rating 2 of 5 stars)
Davita Massillon Community Dialysis, Massillon, 1.8 miles away, straight line (CMS rating 3 of 5 stars)
Davita Canton Dialysis, Canton, 3.3 miles away, straight line (CMS rating 1 of 5 stars) - Hospice
- 31 Medicare hospices tell CMS they serve ZIP code 44646.
Aultman Hospice, office in Canton, 2.9 miles away, straight line (CMS family survey rating 4 of 5 stars)
Advantage Hospice Company, office in Canton, 3.6 miles away, straight line
Mercy Medical Center Home Health & Hospice LLC, office in Canton, 4.2 miles away, straight line (CMS family survey rating 4 of 5 stars) - Nearest geriatric medicine practice
- Pai Participant 1 LLC, Canton. 2.9 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: very low. By hazard: hurricane very low, inland flooding relatively low, wildfire very low, tornado relatively moderate, heat wave relatively low, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | See above |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | No plain statements of services found |
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Frequently asked questions
Is Hanover Healthcare Center a good nursing home?
CMS gives Hanover Healthcare Center an overall rating of 2 out of 5 stars, including 2/5 for staffing and 1/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Hanover Healthcare Center staffed?
Hanover Healthcare Center reports 3.29 total nurse hours per resident per day, compared with the Ohio average of 3.72.
Has Hanover Healthcare Center had inspection problems?
Its most recent CMS inspection cited 18 deficiencies.
How many beds does Hanover Healthcare Center have?
Hanover Healthcare Center is certified for 125 beds.