For profit - Corporation ·
81 certified beds ·
Medicare and Medicaid
· Part of Certus Healthcare (11 facilities)
1
Overall CMS Rating
★☆☆☆☆
Continuing Healthcare At Willow Haven is a Medicare-certified nursing home in Zanesville, Ohio. CMS rates it 1 out of 5 stars overall (1/5 for staffing, 1/5 for health inspections). Nurse staffing is 3.30 hours per resident per day, below the Ohio average of 3.72. Its most recent inspection on Aug 21, 2025 cited 29 deficiencies.
1 fine totaling $40,000 in CMS records.
1 total penalty
Not SLA EnrolledThis facility hasn't enrolled in resident survey verification. Learn about enrollment →
CMS Quality Ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars = highest quality.
Overall Rating
★☆☆☆☆ 1/5
Health Inspections
★☆☆☆☆ 1/5
Staffing
★☆☆☆☆ 1/5
Quality Measures
★★★★☆ 4/5
Long-Stay QM
★★★★★ 5/5
Short-Stay QM
★☆☆☆☆ 1/5
How Continuing Healthcare At Willow Haven compares
This facility vs. the Ohio and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
Metric
This facility
Ohio avg
National avg
Total nurse staffing (hrs/resident/day)
3.30
3.72
3.89
below avg
RN staffing (hrs/resident/day)
0.35
0.63
0.68
below avg
Aide staffing (hrs/resident/day)
2.03
2.14
2.34
below avg
Nursing staff turnover
45.5%
49.8%
46.4%
below avg
Deficiencies cited, last inspection
29.0
10.2
9.5
above avg
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
3.30
Total Nurse Hrs/Resident/Day
0.35
RN Hrs/Resident/Day
0.93
LPN Hrs/Resident/Day
2.03
Aide Hrs/Resident/Day
3.02
Weekend Nurse Hrs/Resident/Day
Staff Turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is ~60%.
Total Nursing Staff
45.5%
Registered Nurses
60.0%
Administrator Changes0 in last year
Recent Health Inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
Aug 21, 2025
Most Recent Inspection Date
29
Total Deficiencies Found
180
Health Inspection Score
1
Number of Fines
What inspectors found at Continuing Healthcare At Willow Haven
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
Potential for harm
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.Environmental Deficiencies · Dec 30, 2025
Potential for harm
Respond appropriately to all alleged violations.Freedom from Abuse, Neglect, and Exploitation Deficiencies · Dec 30, 2025
Potential for harm
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.Resident Assessment and Care Planning Deficiencies · Dec 4, 2025
Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Nutrition and Dietary Deficiencies · Aug 21, 2025
Potential for harm
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.Nursing and Physician Services Deficiencies · Aug 21, 2025
Potential for harm
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.Nursing and Physician Services Deficiencies · Aug 21, 2025
Potential for harm
Keep all essential equipment working safely.Environmental Deficiencies · Aug 21, 2025
Potential for harm
Provide and implement an infection prevention and control program.Infection Control Deficiencies · Aug 21, 2025
Potential for harm
Provide care and assistance to perform activities of daily living for any resident who is unable.Quality of Life and Care Deficiencies · Aug 21, 2025
Potential for harm
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.Resident Rights Deficiencies · Aug 21, 2025
Potential for harm
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.Resident Assessment and Care Planning Deficiencies · Aug 21, 2025
Potential for harm
Assure the security of all personal funds of residents deposited with the facility.Resident Rights Deficiencies · Aug 21, 2025
About This Facility
Address
1020 Taylor Street Zanesville, OH 43701
CMS Certification #
366244
Ownership
For profit - Corporation
Certified Beds
81
Avg Residents/Day
67.0
Provider Type
Medicare and Medicaid
First Certified
2002-06-27
Chain
Certus Healthcare (11 facilities)
Setting
Rural
Part of Certus Healthcare
11
Facilities Nationwide
Certus Healthcare operates 11 nursing facilities across the United States.
CMS gives Continuing Healthcare At Willow Haven an overall rating of 1 out of 5 stars, including 1/5 for staffing and 1/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
Continuing Healthcare At Willow Haven reports 3.30 total nurse hours per resident per day, compared with the Ohio average of 3.72.
Its most recent CMS inspection cited 29 deficiencies.
Continuing Healthcare At Willow Haven is certified for 81 beds.
Admissions at Continuing Healthcare At Willow Haven
For admissions, availability and rehab questions, call (740) 454-9747. If a parent is leaving the hospital, the hospital discharge planner can also check which nursing homes have a bed.
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