Nursing home · Top rated by CMS
Upstate University Hospital at Community General TCU
4900 Broad Road, Syracuse, NY 13215 · Map
Government - State · 20 certified beds
Upstate University Hospital at Community General TCU is a Medicare-certified nursing home in Syracuse, New York. CMS rates it 5 out of 5 stars overall (5/5 for staffing, 5/5 for health inspections). Nurse staffing is 8.46 hours per resident per day, above the New York average of 3.65. Its most recent inspection on Jul 25, 2025 cited 1 deficiencies.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Upstate University Hospital at Community General TCU compares
This facility vs. the New York and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | New York avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 8.46 | 3.65 | 3.89 | above avg |
| RN staffing (hrs/resident/day) | 6.36 | 0.70 | 0.68 | above avg |
| Aide staffing (hrs/resident/day) | 0.00 | 2.18 | 2.34 | below avg |
| Nursing staff turnover | 38.6% | 40.5% | 46.4% | below avg |
| Deficiencies cited, last inspection | 1.0 | 7.6 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
What inspectors found at Upstate University Hospital at Community General TCU
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Minimal
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies · Jul 25, 2025 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Mar 13, 2024 · Full report (PDF) - Minimal
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies · Mar 13, 2024 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Dec 29, 2021
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 4900 Broad Road
Syracuse, NY 13215 - CMS certification #
- 335870
- Ownership
- Government - State
- Certified beds
- 20
- Avg residents/day
- 15.9
- Provider type
- Medicare
- First certified
- 2014-07-24
- Setting
- Urban
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Upstate University Hospital at Community General TCU using Google Maps.
Other public records
Full public records, with dates and sources
Location and nearby care
- Nearest hospital with an emergency room
- University Hospital S U N Y Health Science Center, Syracuse. 2.8 miles away, straight line. CMS overall hospital rating: 3 of 5 stars.
- Nearest Medicare nursing home
- Van Duyn Center for Rehabilitation and Nursing, Syracuse. 0.2 miles away, straight line.
- Nearest home health agency office
- Nascentia Health At Home, Syracuse. 3.2 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Rite Aid. 1.4 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 13215 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Upstate Pediatrics Dialysis Unit, Syracuse, 2.8 miles away, straight line
Pediatric Peritoneal Dialysis, Syracuse, 2.9 miles away, straight line
Dci - University Dialysis Center, Syracuse, 3.3 miles away, straight line (CMS rating 1 of 5 stars) - Hospice
- 1 Medicare hospice tells CMS it serves ZIP code 13215.
Hospice Of Central New York, office in Liverpool, 6.3 miles away, straight line (CMS family survey rating 4 of 5 stars) - Nearest geriatric medicine practice
- Upstate Community Medical, PC, Syracuse. 0.0 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane relatively low, inland flooding relatively moderate, wildfire very low, tornado relatively moderate, heat wave relatively low, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| New York State Department of Health kitchen inspections | Oct 15, 2026 | No kitchen matched |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
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Frequently asked questions
Is Upstate University Hospital at Community General TCU a good nursing home?
CMS gives Upstate University Hospital at Community General TCU an overall rating of 5 out of 5 stars, including 5/5 for staffing and 5/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Upstate University Hospital at Community General TCU staffed?
Upstate University Hospital at Community General TCU reports 8.46 total nurse hours per resident per day, compared with the New York average of 3.65.
Has Upstate University Hospital at Community General TCU had inspection problems?
Its most recent CMS inspection cited 1 deficiencies.
How many beds does Upstate University Hospital at Community General TCU have?
Upstate University Hospital at Community General TCU is certified for 20 beds.