Nursing home
The Villages of Orleans Health and Rehab Center
14012 Route 31, Albion, NY 14411 · Map
For profit - Limited Liability company · 120 certified beds
The Villages of Orleans Health and Rehab Center is a Medicare-certified nursing home in Albion, New York. CMS rates it 1 out of 5 stars overall (2/5 for staffing, 1/5 for health inspections). Nurse staffing is 3.38 hours per resident per day, below the New York average of 3.65. Its most recent inspection on Jan 31, 2025 cited 12 deficiencies.
- 1 fine totaling $71,112In CMS records: 1 total penalty.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How The Villages of Orleans Health and Rehab Center compares
This facility vs. the New York and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | New York avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.38 | 3.65 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.25 | 0.70 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 2.15 | 2.18 | 2.34 | below avg |
| Nursing staff turnover | 75.3% | 40.5% | 46.4% | above avg |
| Deficiencies cited, last inspection | 12.0 | 7.6 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
Penalties in CMS records: 1 fine totaling $71,112, 1 total penalty.
What inspectors found at The Villages of Orleans Health and Rehab Center
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Nov 17, 2025 · Full report (PDF) - Potential for harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Jan 31, 2025 · Full report (PDF) - Potential for harm
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · Jan 31, 2025 · Full report (PDF) - Potential for harm
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Jan 31, 2025 · Full report (PDF) - Potential for harm
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies · Jan 31, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Jan 31, 2025 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Jan 31, 2025 · Full report (PDF) - Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Jan 31, 2025 · Full report (PDF) - Potential for harm
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Jan 31, 2025 · Full report (PDF) - Potential for harm
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Jan 31, 2025 · Full report (PDF) - Minimal
Post nurse staffing information every day.
Nursing and Physician Services Deficiencies · Jan 31, 2025 · Full report (PDF) - Minimal
Observe each nurse aide's job performance and give regular training.
Nursing and Physician Services Deficiencies · Jan 31, 2025 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 14012 Route 31
Albion, NY 14411 - CMS certification #
- 335212
- Ownership
- For profit - Limited Liability company
- Certified beds
- 120
- Avg residents/day
- 118.8
- Provider type
- Medicare and Medicaid
- First certified
- 1967-01-01
- Setting
- Urban
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around The Villages of Orleans Health and Rehab Center using Google Maps.
Other public records
- Staff pay 1 federal wage case with violations found, since 2016
- Workplace safety 2 OSHA workplace safety inspections since 2022, 25 violations cited
Full public records, with dates and sources
Staff pay and workplace safety
Federal records about how the employer here treats its staff.
Federal wage and hour cases
The Department of Labor checks that staff are paid minimum wage and overtime as the law requires.
- Findings for Sep 9, 2016 to Sep 8, 2018. Violations found: Overtime. Back wages: $11,297 owed to 55 employees. Employer as DOL recorded it: Villages of Orleans (Comprehensive at Orleans LLC). Case 1862385.
Source: U.S. Department of Labor, Wage and Hour Division enforcement data, loaded Oct 15, 2026. Concluded cases only. The dates are the period in which DOL found violations, not when the case opened or closed. Back wages are what the employer agreed to pay; penalties are what DOL assessed. DOL does not publish a page for each case, so search the dataset by case number.
OSHA workplace safety inspections
OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.
- Feb 11, 2026: complaint inspection, partial (health). Case open. 24 violations cited (21 serious, 3 willful). Penalties: $101,190 proposed, $101,190 now. OSHA record. OSHA recorded the employer as Comprehensive at Orleans, LLC. Matched by street address; the name OSHA recorded differs from the community's.
Details
- Serious: Fire prevention plans (1910.39(c)(2)). Penalty $8,511 proposed, $8,511 now. To be fixed by Aug 21, 2026. Contested by the employer.
- Serious: Eye and face protection (1910.133(a)(1)). Penalty $8,511 proposed, $8,511 now. To be fixed by Aug 14, 2026. Contested by the employer.
- Serious: Respiratory protection (respirators, N95 fit testing) (1910.134(c)). Penalty $8,511 proposed, $8,511 now. To be fixed by Sep 8, 2026. Contested by the employer.
- Serious: Respiratory protection (respirators, N95 fit testing) (1910.134(e)(1)). Penalty $0 proposed, $0 now. To be fixed by Aug 21, 2026. Contested by the employer.
- Serious: Respiratory protection (respirators, N95 fit testing) (1910.134(k)(3)). Penalty $0 proposed, $0 now. To be fixed by Sep 8, 2026. Contested by the employer.
- Serious: Respiratory protection (respirators, N95 fit testing) (1910.134(m)(2)(i)). Penalty $0 proposed, $0 now. To be fixed by Aug 21, 2026. Contested by the employer.
- Serious: Sanitation (1910.141(a)(3)). Penalty $6,384 proposed, $6,384 now. To be fixed by Aug 21, 2026. Contested by the employer.
- Serious: Medical services and first aid (including eyewash stations) (1910.151(c)). Penalty $8,511 proposed, $8,511 now. To be fixed by Aug 21, 2026. Contested by the employer.
- Serious: Bloodborne pathogens (needles, blood and body fluids) (1910.1030(c)(1)(iv)(b)). Penalty $8,511 proposed, $8,511 now. To be fixed by Sep 8, 2026. Contested by the employer.
- Serious: Bloodborne pathogens (needles, blood and body fluids) (1910.1030(c)(1)(v)). Penalty $0 proposed, $0 now. To be fixed by Sep 8, 2026. Contested by the employer.
- Serious: Bloodborne pathogens (needles, blood and body fluids) (1910.1030(d)(4)(iii)(a) 1IV). Penalty $8,511 proposed, $8,511 now. To be fixed by Aug 14, 2026. Contested by the employer.
- Serious: Bloodborne pathogens (needles, blood and body fluids) (1910.1030(d)(4)(iii) A2III). Penalty $0 proposed, $0 now. To be fixed by Aug 14, 2026. Contested by the employer.
- Serious: Bloodborne pathogens (needles, blood and body fluids) (1910.1030(d)(4)(iii)(a)(3)(i)). Penalty $0 proposed, $0 now. To be fixed by Aug 14, 2026. Contested by the employer.
- Serious: Bloodborne pathogens (needles, blood and body fluids) (1910.1030(d)(4)(iv)(a)(1)). Penalty $8,511 proposed, $8,511 now. To be fixed by Aug 14, 2026. Contested by the employer.
- Serious: Bloodborne pathogens (needles, blood and body fluids) (1910.1030(g)(2)(ii)(b)). Penalty $8,511 proposed, $8,511 now. To be fixed by Sep 8, 2026. Contested by the employer.
- Serious: Bloodborne pathogens (needles, blood and body fluids) (1910.1030(g)(2)(vii)). Penalty $0 proposed, $0 now. To be fixed by Sep 8, 2026. Contested by the employer.
- Serious: Bloodborne pathogens (needles, blood and body fluids) (1910.1030(h)(1)(i)). Penalty $6,384 proposed, $6,384 now. To be fixed by Sep 8, 2026. Contested by the employer.
- Serious: Bloodborne pathogens (needles, blood and body fluids) (1910.1030(h)(2)(i)). Penalty $0 proposed, $0 now. To be fixed by Sep 8, 2026. Contested by the employer.
- Serious: Bloodborne pathogens (needles, blood and body fluids) (1910.1030(h)(2)(ii)). Penalty $0 proposed, $0 now. To be fixed by Sep 8, 2026. Contested by the employer.
- Serious: Hazard communication (chemical labels, safety data sheets, training) (1910.1200(e)(1)). Penalty $8,511 proposed, $8,511 now. To be fixed by Sep 8, 2026. Contested by the employer.
- Serious: Hazard communication (chemical labels, safety data sheets, training) (1910.1200(h)(1)). Penalty $0 proposed, $0 now. To be fixed by Sep 8, 2026. Contested by the employer.
- Willful: Respiratory protection (respirators, N95 fit testing) (1910.134(m)(4)). Penalty $11,823 proposed, $11,823 now. To be fixed by Aug 21, 2026. Contested by the employer.
- Willful: Bloodborne pathogens (needles, blood and body fluids) (1910.1030(h)(3)(ii)). Penalty $0 proposed, $0 now. To be fixed by Aug 21, 2026. Contested by the employer.
- Willful: Hazard communication (chemical labels, safety data sheets, training) (1910.1200(e)(4)). Penalty $0 proposed, $0 now. To be fixed by Aug 21, 2026. Contested by the employer.
- Apr 21, 2022: monitoring inspection, partial (health). Case closed Sep 1, 2022. 1 violation cited (1 other). Penalties: $1,865 proposed, $1,399 now. OSHA record. OSHA recorded the employer as Comprehensive at Orleans, LLC. Matched by street address; the name OSHA recorded differs from the community's.
Details
- Other than serious: Electronic submission of injury and illness records (1904.41(a)(2)). Penalty $1,865 proposed, $1,399 now.
Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.
Location and nearby care
- Nearest hospital with an emergency room
- Medina Memorial Hospital, Medina. 4.9 miles away, straight line.
- Nearest Medicare nursing home
- Orchard Rehabilitation & Nursing Center, Medina. 3.6 miles away, straight line.
- Nearest home health agency office
- Amedisys Home Health Care (Amherst), Williamsville. 28.1 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Rosenkrans Pharmacy. 4.5 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 14411 as small town (small town core).
- Hospice
- 4 Medicare hospices tell CMS they serve ZIP code 14411.
Supportive Care Of Orleans, office in Albion, 4.4 miles away, straight line - Nearest geriatric medicine practice
- The Unity Hospital Of Rochester, Rochester. 29.2 miles away, straight line. 2 geriatric medicine doctors listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane relatively low, inland flooding relatively moderate, wildfire very low, tornado relatively low, heat wave relatively low, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | See above |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | See above |
| New York State Department of Health kitchen inspections | Oct 15, 2026 | No kitchen matched |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
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Frequently asked questions
Is The Villages of Orleans Health and Rehab Center a good nursing home?
CMS gives The Villages of Orleans Health and Rehab Center an overall rating of 1 out of 5 stars, including 2/5 for staffing and 1/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is The Villages of Orleans Health and Rehab Center staffed?
The Villages of Orleans Health and Rehab Center reports 3.38 total nurse hours per resident per day, compared with the New York average of 3.65.
Has The Villages of Orleans Health and Rehab Center had inspection problems?
Its most recent CMS inspection cited 12 deficiencies.
How many beds does The Villages of Orleans Health and Rehab Center have?
The Villages of Orleans Health and Rehab Center is certified for 120 beds.