Nursing home
The Pines at Utica Center for Nursing and Rehab
1800 Butterfield Ave, Utica, NY 13501 · Map
For profit - Limited Liability company · Part of National Health Care Associates (43 facilities) · 117 certified beds
The Pines at Utica Center for Nursing and Rehab is a Medicare-certified nursing home in Utica, New York. CMS rates it 1 out of 5 stars overall (1/5 for staffing, 2/5 for health inspections). Nurse staffing is 3.50 hours per resident per day, below the New York average of 3.65. Its most recent inspection on Jul 22, 2025 cited 10 deficiencies.
- 1 fine totaling $8,788In CMS records: 1 total penalty.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How The Pines at Utica Center for Nursing and Rehab compares
This facility vs. the New York and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | New York avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.50 | 3.65 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.36 | 0.70 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 2.01 | 2.18 | 2.34 | below avg |
| Nursing staff turnover | 45.8% | 40.5% | 46.4% | above avg |
| Deficiencies cited, last inspection | 10.0 | 7.6 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the November 5, 2025 inspection was corrected by December 5, 2025
Penalties in CMS records: 1 fine totaling $8,788, 1 total penalty.
What inspectors found at The Pines at Utica Center for Nursing and Rehab
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Actual harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Nov 5, 2025 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Jul 22, 2025 · Full report (PDF) - Potential for harm
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · Jul 22, 2025 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Jul 22, 2025 · Full report (PDF) - Potential for harm
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies · Jul 22, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Jul 22, 2025 · Full report (PDF) - Potential for harm
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies · Jul 22, 2025 · Full report (PDF) - Potential for harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Jul 22, 2025 · Full report (PDF) - Potential for harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Jul 22, 2025 · Full report (PDF) - Potential for harm
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies · Jul 22, 2025 · Full report (PDF) - Actual harm
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies · Feb 20, 2025 · Full report (PDF) - Actual harm
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Nursing and Physician Services Deficiencies · Feb 20, 2025 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 1800 Butterfield Ave
Utica, NY 13501 - CMS certification #
- 335374
- Ownership
- For profit - Limited Liability company
- Certified beds
- 117
- Avg residents/day
- 111.5
- Provider type
- Medicare and Medicaid
- First certified
- 1973-01-14
- Chain
- National Health Care Associates (43 facilities)
- Setting
- Urban
Part of National Health Care Associates
National Health Care Associates operates 43 nursing facilities across the United States. View all National Health Care Associates facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around The Pines at Utica Center for Nursing and Rehab using Google Maps.
Other public records
- Website says Respite stays, nurse 24 hours a day, works with hospice, diabetes care, 3 meals a day
Full public records, with dates and sources
Care and services
From the community’s website
What The Pines at Utica Center for Nursing and Rehab says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Offers respite or short-term stays.
Respite Care
(page, checked Oct 12, 2026) - Nurse on site: 24 hours a day.
24-hour skilled nursing care
(page, checked Oct 12, 2026) - Offers hospice care on site or works with hospice providers.
, we offer access to a continuum of post-acute services including therapy, telehealth, diagnostics, home care, and hospice.
(page, checked Oct 12, 2026) - Offers diabetes care.
Diabetes Management
(page, checked Oct 12, 2026) - 3 meals a day.
3 meals a day, plus an always available menu
(page, checked Oct 12, 2026) - Apartment types named: private room, semi-private room.
Furnished semi-private and private rooms
(page, checked Oct 15, 2026)
Location and nearby care
- Nearest hospital with an emergency room
- Wynn Hospital, Utica. 1.2 miles away, straight line. CMS overall hospital rating: 1 of 5 stars.
- Nearest Medicare nursing home
- The Grand Rehabilitation and Nursing at Utica, Utica. 0.3 miles away, straight line.
- Nearest home health agency office
- Vna Utica And Oneida Co Chha, Utica. 1.2 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 2.4 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 13501 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Usrc Faxton Dialysis, Utica, 0.3 miles away, straight line (CMS rating 2 of 5 stars)
Usrc St Luke Inc Dialysis, Utica, 1.2 miles away, straight line (CMS rating 1 of 5 stars)
Usrc Masonic Care Community Dialysis, Utica, 3.6 miles away, straight line (CMS rating 3 of 5 stars) - Hospice
- 2 Medicare hospices tell CMS they serve ZIP code 13501.
Hospice And Palliative Care Inc New Hartford, office in New Hartford, 4.5 miles away, straight line (CMS family survey rating 5 of 5 stars) - Nearest geriatric medicine practice
- Trustees Of The Masonic Hall And Asylum Fund, Utica. 3.6 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: very low. By hazard: hurricane very low, inland flooding very low, wildfire very low, tornado relatively low, heat wave very low, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| New York State Department of Health kitchen inspections | Oct 15, 2026 | No kitchen matched |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is The Pines at Utica Center for Nursing and Rehab a good nursing home?
CMS gives The Pines at Utica Center for Nursing and Rehab an overall rating of 1 out of 5 stars, including 1/5 for staffing and 2/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is The Pines at Utica Center for Nursing and Rehab staffed?
The Pines at Utica Center for Nursing and Rehab reports 3.50 total nurse hours per resident per day, compared with the New York average of 3.65.
Has The Pines at Utica Center for Nursing and Rehab had inspection problems?
Its most recent CMS inspection cited 10 deficiencies.
How many beds does The Pines at Utica Center for Nursing and Rehab have?
The Pines at Utica Center for Nursing and Rehab is certified for 117 beds.