Nursing home
Massena Rehabilitation & Nursing Center
89 Grove Street, Massena, NY 13662 · Map
For profit - Limited Liability company · Part of Personal Healthcare Management (19 facilities) · 160 certified beds
Massena Rehabilitation & Nursing Center is a Medicare-certified nursing home in Massena, New York. CMS rates it 1 out of 5 stars overall (2/5 for staffing, 1/5 for health inspections). Nurse staffing is 3.21 hours per resident per day, below the New York average of 3.65. Its most recent inspection on Aug 15, 2025 cited 15 deficiencies.
- 11 fines totaling $105,537In CMS records: 11 total penalties.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Massena Rehabilitation & Nursing Center compares
This facility vs. the New York and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | New York avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.21 | 3.65 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.57 | 0.70 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 2.20 | 2.18 | 2.34 | above avg |
| Nursing staff turnover | 63.9% | 40.5% | 46.4% | above avg |
| Deficiencies cited, last inspection | 15.0 | 7.6 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
Penalties in CMS records: 11 fines totaling $105,537, 11 total penalties.
What inspectors found at Massena Rehabilitation & Nursing Center
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Aug 15, 2025 · Full report (PDF) - Potential for harm
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies · Aug 15, 2025 · Full report (PDF) - Potential for harm
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Quality of Life and Care Deficiencies · Aug 15, 2025 · Full report (PDF) - Potential for harm
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · Aug 15, 2025 · Full report (PDF) - Potential for harm
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies · Aug 15, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Aug 15, 2025 · Full report (PDF) - Potential for harm
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies · Aug 15, 2025 · Full report (PDF) - Potential for harm
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · Aug 15, 2025 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Aug 15, 2025 · Full report (PDF) - Potential for harm
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Administration Deficiencies · Aug 15, 2025 · Full report (PDF) - Potential for harm
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies · Aug 15, 2025 · Full report (PDF) - Potential for harm
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Quality of Life and Care Deficiencies · Aug 15, 2025 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 89 Grove Street
Massena, NY 13662 - CMS certification #
- 335592
- Ownership
- For profit - Limited Liability company
- Certified beds
- 160
- Avg residents/day
- 143.5
- Provider type
- Medicare and Medicaid
- First certified
- 1977-04-01
- Chain
- Personal Healthcare Management (19 facilities)
- Setting
- Rural
Part of Personal Healthcare Management
Personal Healthcare Management operates 19 nursing facilities across the United States. View all Personal Healthcare Management facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Massena Rehabilitation & Nursing Center using Google Maps.
Other public records
- Staff pay 1 federal wage case with violations found, since 2019
Full public records, with dates and sources
Staff pay and workplace safety
Federal records about how the employer here treats its staff.
Federal wage and hour cases
The Department of Labor checks that staff are paid minimum wage and overtime as the law requires.
- Findings for May 11, 2019 to Dec 21, 2019. Violations found: Overtime. Back wages: $1,892 owed to 24 employees. Employer as DOL recorded it: Massena Rehab & Nursing Center (MARNC Operating LLC). Case 1920965.
Source: U.S. Department of Labor, Wage and Hour Division enforcement data, loaded Oct 15, 2026. Concluded cases only. The dates are the period in which DOL found violations, not when the case opened or closed. Back wages are what the employer agreed to pay; penalties are what DOL assessed. DOL does not publish a page for each case, so search the dataset by case number.
Location and nearby care
- Nearest hospital with an emergency room
- Slhs Massena, Inc, Massena. 1.4 miles away, straight line.
- Nearest Medicare nursing home
- North Country Nursing & Rehabilitation Center, Massena. 2.2 miles away, straight line.
- Nearest home health agency office
- Health Services Of Northern New York Inc Chha, Potsdam. 18.1 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 0.2 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 13662 as micropolitan (micropolitan core).
- Dialysis within 15 miles
- Massena Dialysis Center, Massena, 0.2 miles away, straight line (CMS rating 3 of 5 stars)
- Hospice
- 1 Medicare hospice tells CMS it serves ZIP code 13662.
Hospice And Palliative Care Of St Lawrence Valley, office in Potsdam, 22.1 miles away, straight line (CMS family survey rating 5 of 5 stars) - Nearest geriatric medicine practice
- University Of Vermont Medical Center Inc, Burlington. 88.5 miles away, straight line. 3 geriatric medicine doctors listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- FEMA has a flood map for this community (effective November 5, 1980), but it is not in FEMA's digital flood map data, so the zone at this address could not be read. FEMA's Map Service Center has the map. (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: hurricane very low, inland flooding relatively high, wildfire very low, tornado very low, heat wave very low, earthquake relatively moderate. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | See above |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| New York State Department of Health kitchen inspections | Oct 15, 2026 | No kitchen matched |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | No plain statements of services found |
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Frequently asked questions
Is Massena Rehabilitation & Nursing Center a good nursing home?
CMS gives Massena Rehabilitation & Nursing Center an overall rating of 1 out of 5 stars, including 2/5 for staffing and 1/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Massena Rehabilitation & Nursing Center staffed?
Massena Rehabilitation & Nursing Center reports 3.21 total nurse hours per resident per day, compared with the New York average of 3.65.
Has Massena Rehabilitation & Nursing Center had inspection problems?
Its most recent CMS inspection cited 15 deficiencies.
How many beds does Massena Rehabilitation & Nursing Center have?
Massena Rehabilitation & Nursing Center is certified for 160 beds.