Assisted Living
The Pines at Heartwood
2405 Fifteenth Street, Troy, NY 12180 · Map
Licensed for 86 residents · Troy Crossings, Llc
The Pines at Heartwood is a state-licensed assisted living community in Troy, New York. It is licensed for 86 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
State inspections
Last inspection report: Mar 31, 2026. See the record
License
Active, 86 residents
Adult Home 600-F-250, current license dated Jul 11, 2000. Licensee Troy Crossings, Llc.
State inspection record133 violations, 2 enforcement actions
- Last inspection report
- March 31, 2026
- Inspections
- 43, 133 violations cited
- Complaint inspections
- 36, 65 violations cited
- Enforcement actions
- 2
- No violations cited at the last inspection (March 2026)
Enforcement actions (Stipulation and Order issued)
- March 6, 2025: Stipulation and Order ACF-25-018
- January 10, 2025: Stipulation and Order ACF-25-004
Inspection reports
- March 31, 2026, complaint survey: 0 violations Plan/Notice of Correction Not Required
- February 26, 2026, complaint survey: 10 violations (Admission standards, Supervision, Medication management, Administration, Resident records, Smoke and fire protection, Housekeeping, Maintenance) Plan/Notice of Correction Approved
- November 21, 2025, complaint survey: 12 violations (Personal allowance, Return of resident funds and valuables, Medication management, Case management, Personnel, General requirements, Resident records, Smoke and fire protection, Housekeeping) Plan/Notice of Correction Approved
- November 21, 2025, relicensure survey: 29 violations (Responsibilities of providers; required notif, General provisions, Termination of admission agreements, Supervision, Personal care, Medication management, Case management, Food service, Menu planning, General requirements, Facility records, Records and reports, Smoke and fire protection, Maintenance, Disaster and emergency planning, Admission and retention standards) Plan/Notice of Correction Approved
- August 20, 2025, complaint survey: 7 violations (Admission standards, Resident rights, Medication management, Safety procedures, Furnishings and equipment, Housekeeping, Maintenance) Plan/Notice of Correction Approved
Show all 9
- August 1, 2025, complaint survey: 0 violations Plan/Notice of Correction Not Required
- May 7, 2025, complaint survey: 1 violation (General provisions) Plan/Notice of Correction Approved
- April 11, 2025, other survey: 1 violation (Records and reports) Plan/Notice of Correction Approved
- and 35 more on the state’s site
Read the full record on the state’s site →
DOH: “The Department conducts inspections for certification purposes every 12 to 18 months at each ACF, as well as follow-up inspections to ensure that any previously cited deficiencies are corrected. Additional investigations are conducted as a result of complaints and incident reports received by the Department.” DOH: “Violations under dispute through the Inspection Review Process (IRP) are not displayed.” Under 18 NYCRR Part 486, DOH may assess civil penalties against an adult care facility for violating its regulations. This community is certified for 86 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Inspection reports themselves are not online; you can request copies from DOH (how to request reports), and each facility must post its most recent report in a public area. Source: New York State Department of Health, Division of Adult Care Facilities and Assisted Living Surveillance, NYS Health Profiles, data as of October 15, 2026, covering April 1, 2022 through March 31, 2026. Always visit in person and ask the community about anything listed here.
License and ownershipActive license, licensee Troy Crossings, Llc
- License type
- Adult Home
- License number
- 600-F-250
- License status
- Active
- Current license dated
- 2000-07-11
- Licensed capacity
- 86
- Licensee
- Troy Crossings, Llc
- County
- Rensselaer County
Source: New York state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Paying with Medicaid and other programsOn the New York list of Medicaid providers (2026)
On the New York list of Medicaid providers. Listed as The Pines at Heartwood under Assisted Living Program (ALP). Assisted Living Program beds certified: 86 (2026 Q2). (state list, as of Jun 30, 2026)
Being on the list means the community has taken part in the program. Ask whether it has a Medicaid opening now, and how many residents it serves on Medicaid.
How Medicaid pays for care in New York
- Assisted Living Program (ALP). Medicaid can pay for services through the Assisted Living Program (ALP), which is only for people who qualify for nursing home care. Medicaid recipients must have ALP services approved ahead of time by the local social services district. (state page)
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in February 2026. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
- Is the apartment held during a hospital stay, and at what cost?
What we checked10 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| New York State Department of Health, Division of Adult Care Facilities and Assisted Living Surveillance inspection records | Oct 15, 2026 | See above |
| New York Medicaid provider list | Jun 30, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| New York State Department of Health kitchen inspections | Oct 15, 2026 | No kitchen matched |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 4 questions families ask
What type of care does The Pines at Heartwood provide?
The Pines at Heartwood is licensed by the state of New York for assisted living in Troy, New York. Its licensed capacity is 86 residents.
Does Lilisity rate The Pines at Heartwood?
No. We publish state licensing details for The Pines at Heartwood but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does The Pines at Heartwood cost?
Assisted Living in New York typically starts at $4,800 to $7,950 a month. Based on 80 communities that publish prices. These are area figures, not this community's price. The Pines at Heartwood does not publish its prices.
How do I contact The Pines at Heartwood?
Use The Pines at Heartwood's website, pinesatheartwood.com, or visit at 2405 Fifteenth Street, Troy, NY 12180.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid