“The management team is incredibly communicative and responsive, which made the transition smooth for my grandfather. He loves the food, with a fantastic variety that keeps things interesting. There are plenty of daily activities planned, and the housekeeping service is top-notch. The staff is respectful and attentive, making sure he feels comfortable and safe. Overall, I highly recommend this place for anyone looking for a caring community.”
Independent Living and Assisted Living and Memory Care
Sage Harbor at Baywinde
100 Kidd Castle Way, Webster, NY 14580 · Map
What residents and families say
Senior Living Alliance interviews named residents and family members by phone and records each call. Every testimonial is dated and published as given. How we verify
“I feel very confident my mother is getting the very best of care here. Management is communicative, and there are a lot of activities available to residents. Maintenance has been very prompt in coming to her aid, the transportation has been wonderful, and the caregivers are very responsive. The environment is very friendly, and all the personnel are always willing to help. The residence itself is very nice; they've really tried to think of everything. I very highly recommend it.”
“Everything runs smoothly. Management is organized and knows what's going on. My mother says the food is good, and she really likes the activities: the Monday scenic rides, exercise walks, bingo, and the bus to church on Sundays. The building is very nice and clean, and maintenance responds well. The staff give her medication and call me if there's any issue. It's close to my home, so it works out great. Keep up the good work.”
“We chose this community for the variety of activities, and it's right in the neighborhood. My aunt loves the food, and they even accommodated a last-minute private dining experience on an hour's notice. Housekeeping is friendly and thorough, and the maintenance gentleman came back to make her curtain rod even better. The nurses and med techs got to know her right away, and we're greeted by everyone every time. I think it's underrated, and we've already recommended it.”
“We chose it for the location and the walkthrough my brother and I had. The staff are there to help, and anything we requested from maintenance was done ASAP, including getting his TV up and running. There's an app that tells you every day what activities are going on, which is very helpful. Everything is clean, he has clean clothes, and the caregivers have been top notch. It's worth it for him, and I have no issues at all with this place.”
“Management seems very good, and they are accessible and responsive. The dining seems well managed, and they seem to do a lot of activities. Housekeeping appears to be good and, from what my sister says, consistent. Everything seems to be working well with good upkeep. The nursing staff is very observant and on top of things. I'm happy with the accommodations, and I would recommend it to others.”
“My sister has been thriving here, and the staff is incredibly supportive and attentive. The activities are diverse, keeping everyone engaged, and the meals are delicious with plenty of variety. The housekeeping and maintenance teams are top-notch, ensuring everything is clean and well-kept. It feels like home, and the sense of community is wonderful. Overall, I'm so glad we chose this place for her; it has truly enhanced her quality of life.”
“I recently moved my mother into this senior living community, and I couldn't be happier with our choice. The staff has been incredibly friendly and attentive, making her feel right at home. She loves the variety of activities, especially the scenic bus trips and bingo nights. The dining experience has been top-notch, with delicious meals that she enjoys. Overall, the community feels safe and welcoming, and I would highly recommend it to anyone looking for a great place for their loved ones.”
“The staff is incredibly friendly and always ready to help, making me feel right at home. The dining options are varied and tasty, with attentive service during meals. I also appreciate how well-maintained the common areas are. Overall, I feel safe and comfortable here, and I would definitely recommend this place to others looking for a welcoming community.”
“My mom lived at this community and it was a wonderful experience! The management was incredibly supportive and always communicated openly. The food was excellent, with my loved one consistently enjoying her meals. The activities kept her engaged, especially during her time in assisted living. The housekeeping and maintenance staff were attentive and responsive, making the transition smooth. Overall, it felt like a caring community where residents are truly valued!”
“The management team is top-notch—always caring and responsive. The meals are fantastic, with great variety, and the staff goes above and beyond to make residents feel at home. The activities are well-planned and engaging, and the place is beautifully maintained. After a long time away, my loved one returned and was welcomed back warmly. I highly recommend this community to anyone looking for a wonderful place to live.”
“The front desk staff are friendly and attentive, always there to help, the dining options look great, and she seems very happy with the variety available. They also have plenty of activities like bingo and exercise classes which keep everyone engaged. Overall, the atmosphere is welcoming and well-maintained, making it a fantastic place to be. Highly recommend!”
“Mom's experience here has been wonderful. The management is fantastic and incredibly accommodating, and they really made the transition smooth for us. My mom has gotten involved in so many activities, and she seems happier and more engaged than she was before. This place is always clean, and the staff is friendly and attentive. Overall, I highly recommend this community for anyone looking for a great environment for their loved ones.”
“Dad lives at this community and he loves it there. Management replies quickly, the front desk is super friendly, he raves about the food, he always has activities he enjoys doing, laundry services have been good, the maintenance guys are patient, and the care staff extremely nice and helpful. In general, he feels safe, comfortable, and they didn't have a single case of COVID during the pandemic.”
“My mother is at the community and the management seem to know my mother and her needs and they've been taking care of her perfectly and helped her adjust very nicely. They welcomed her with open arms and I rest easy with her there!”
“My father lives at this community and I've already been recommending it to people. Management staff is respectful, knowledgeable, and they gave me all their phone numbers. The food is good and the servers are so helpful. The maintenance guys have helped him with his computer and they've gone above and beyond to work things out for him. Overall, he feels safe and comfortable there.”
“I'm dealing with Sally Kramer and she has been on point with all of the billing and finances Any requests that we have, she seems to be fine. When I go to visit her, her clothes are washed and her floors are clean and the bathroom is clean and the bed is made and she is usually in her chair. There are no odors; we are very happy with the cleanliness of her room.”
“I have been treated fine and have had no problems at all since I have been here at this community. I feel that everybody is respectful and friendly and they memorize the resident's names which is a plus. It really is a quite satisfactory place to be and I would definitely recommend this community to others.”
“The management staff are always on top of everything. I have been there a few times and they are always friendly and caring and knowledgeable. What more can you ask for? The care my aunt is getting has been good. The care staff are very respectful and knowledgeable. From what I have seen, when I am there they are very good with her. The activities are satisfactory. My aunt is always doing something over there, and for the services my aunt is getting the price seems to be reasonable. Plus, she seems to be very happy with her apartment and the building is very well maintained inside and out. I would recommended it. I am quite satisfied with how they have been.”
“My dad has been really really happy there. We know we don’t have to worry and that's a good value. Every time I message management or email them with a question, they get back to me, so they are very responsive and very friendly. My dad is always raving about the food, every time I go there to visit him, his room is spotless, and it's all very good. The care staff are just so friendly and whenever we come to visit, they always say hi. They are all just super nice.”
Photos, prices and details provided by the community. This community is a Senior Living Alliance member.
About the community
Sage Harbor at Baywinde is a state-licensed independent living, assisted living, memory care community in Webster, New York. It is licensed for 88 residents. 20+ residents and family members have shared phone-verified testimonials through Senior Living Alliance.
Life at Sage Harbor at Baywinde

Dining
Residents have breakfast, lunch and dinner in a restaurant-style dining room, with menus tailored to personal preferences and private dining options. A bistro and bar serves coffee, tea and daily snacks, and a hydration station is available.

Activities
Monthly calendars are posted for each part of the community, including assisted living, independent living and Embrace memory care. Programs include book clubs, hobby clubs, games and puzzles, exercise classes and off-site excursions. Residents can garden in a shared greenhouse and use walking paths on the grounds.
Amenities
- Restaurant-style dining
- Bistro and bar
- Fitness center
- Exercise studio
- Walking paths
- Arts and crafts studio
- Enclosed courtyards
- Beauty shop and barbershop
- Piano lounge
- Library
- Greenhouse
- Waterfront access
Memory care program
Embrace Memory Care is built on five pillars: connection, enrichment, challenge, creativity and wellness. Programs include Essence aromatherapy, the Thymeless hydroponic garden-to-table program, Melody music sessions, Bookmarks reading groups and Brain Health University.
- Awards
- 2024 Best of Senior Living award, A Place for Mom
Prices
Starting prices the community publishes, with the date we checked each one and a link to where it is published. Care charges are usually added after an assessment.
| Care | Starting at | Checked |
|---|---|---|
| Assisted Living | $4,940 /mo | Oct 12, 2026 |
| Memory Care | $5,535 /mo | effective October 2025 |
Area costs
How this page is paid for. Lilisity is operated by Senior Living Alliance. Sage Harbor at Baywinde is a member and pays SLA for its resident and family interview program. Payment never changes a testimonial, a rating or the order of search results. Testimonials come from SLA phone interviews. Prices, license details and inspections come from the community’s published rates and public records. How we verify testimonials · How we are paid
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
State inspections
Last inspection report: Mar 11, 2026. See the record
License
Active, 88 residents
Adult Home / ALR, SNALR 370-F-236, current license dated Dec 26, 2001. Licensee SL Sage Harbor, LLC.
Nearest emergency room
3.7 miles
Rochester General Hospital, rated 2 of 5 stars by CMS.
State inspection record19 violations, 0 enforcement actions
- Last inspection report
- March 11, 2026
- Inspections
- 15, 19 violations cited
- Complaint inspections
- 10, 15 violations cited
- Enforcement actions
- 0
- No violations cited at the last 3 inspections (September 2025 to March 2026)
Inspection reports
- March 11, 2026, complaint survey: 0 violations Plan/Notice of Correction Not Required
- November 6, 2025, complaint survey: 0 violations Plan/Notice of Correction Not Required
- September 18, 2025, complaint survey: 0 violations Plan/Notice of Correction Not Required
- September 12, 2025, other survey: 1 violation (Facility reports) Plan/Notice of Correction Approved
- July 31, 2025, complaint survey: 0 violations Plan/Notice of Correction Not Required
Show all 9
- April 24, 2025, complaint survey: 0 violations Plan/Notice of Correction Not Required
- February 25, 2025, relicensure, complaint survey: 8 violations (General provisions, Food service, Pre-admission evaluation, Individualized Service Plan, Case Management Services, Medication Management, Personnel.) Plan/Notice of Correction Approved
- November 13, 2024, complaint survey: 0 violations Plan/Notice of Correction Not Required
- and 7 more on the state’s site
Read the full record on the state’s site →
DOH: “The Department conducts inspections for certification purposes every 12 to 18 months at each ACF, as well as follow-up inspections to ensure that any previously cited deficiencies are corrected. Additional investigations are conducted as a result of complaints and incident reports received by the Department.” DOH: “Violations under dispute through the Inspection Review Process (IRP) are not displayed.” Under 18 NYCRR Part 486, DOH may assess civil penalties against an adult care facility for violating its regulations. This community is certified for 88 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Inspection reports themselves are not online; you can request copies from DOH (how to request reports), and each facility must post its most recent report in a public area. Source: New York State Department of Health, Division of Adult Care Facilities and Assisted Living Surveillance, NYS Health Profiles, data as of October 15, 2026, covering April 1, 2022 through March 31, 2026. Always visit in person and ask the community about anything listed here.
License and ownershipActive license, licensee SL Sage Harbor, LLC
- License type
- Adult Home / ALR, SNALR
- License number
- 370-F-236
- License status
- Active
- Current license dated
- 2001-12-26
- Licensed capacity
- 88
- Licensee
- SL Sage Harbor, LLC
- County
- Monroe County
Source: New York state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Paying with Medicaid and other programsHow Medicaid pays for care in New York, and other programs
How Medicaid pays for care in New York
- Assisted Living Program (ALP). Medicaid can pay for services through the Assisted Living Program (ALP), which is only for people who qualify for nursing home care. Medicaid recipients must have ALP services approved ahead of time by the local social services district. (state page)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 3.7 mi, nursing home 2.3 mi, pharmacy 2.7 mi
- Nearest hospital with an emergency room
- Rochester General Hospital, Rochester. 3.7 miles away, straight line. CMS overall hospital rating: 2 of 5 stars.
- Nearest Medicare nursing home
- St. Ann's Community, Webster. 2.3 miles away, straight line.
- Nearest home health agency office
- Ur Medicine Home Care, Certified Services, Inc, Webster. 0.8 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 2.7 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 14580 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Rochester General Hospital - Bay Creek Dialysis Center, Webster, 0.5 miles away, straight line (CMS rating 2 of 5 stars)
Fms-Irondequoit Bay Dialysis, Webster, 3.8 miles away, straight line (CMS rating 1 of 5 stars)
Davita Seaway Dialysis, Rochester, 4.1 miles away, straight line (CMS rating 1 of 5 stars) - Hospice
- 2 Medicare hospices tell CMS they serve ZIP code 14580.
Ur Medicine Hospice, office in Webster, 0.8 miles away, straight line (CMS family survey rating 4 of 5 stars)
Rochester Regional Health Hospice Care, office in Rochester, 5.4 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Highland Hospital Of Rochester, Webster. 0.0 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively low; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane very low, inland flooding relatively low, coastal flooding very low, wildfire very low, tornado relatively low, heat wave relatively low, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in September 2025. What was it, and how was it fixed?
- Your published starting price is a base rate. What would the total monthly cost be for my parent's needs?
- How much have prices gone up in each of the last three years?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
What we checked14 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| New York State Department of Health, Division of Adult Care Facilities and Assisted Living Surveillance inspection records | Oct 15, 2026 | See above |
| New York Medicaid provider list | Jun 30, 2026 | Not on the state list we checked. These lists are often incomplete. |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 4 questions families ask
What type of care does Sage Harbor at Baywinde provide?
Sage Harbor at Baywinde is licensed by the state of New York for independent living, assisted living, memory care in Webster, New York. Its licensed capacity is 88 residents.
Does Sage Harbor at Baywinde have verified testimonials?
Yes. 20+ residents and family members have shared testimonials about Sage Harbor at Baywinde through phone interviews verified by Senior Living Alliance.
How much does Sage Harbor at Baywinde cost?
Assisted Living in New York typically starts at $4,800 to $7,950 a month. Based on 80 communities that publish prices. These are area figures, not this community's price. The starting prices it publishes are in the Prices section on this page.
How do I contact Sage Harbor at Baywinde?
Use Sage Harbor at Baywinde's website, baywinde.com#http://www.baywinde.com#, or visit at 100 Kidd Castle Way, Webster, NY 14580.
Senior Living Alliance member. Sage Harbor at Baywinde is a member. Members pay SLA for its resident and family interview program. Payment never changes a testimonial or what appears on this page. How we are paid