Assisted Living and Memory Care
Orchard Heights
5200 Chestnut Ridge Road, Orchard Park, NY 14127 · Map
Licensed for 200 residents · Orchard Heights, Inc.
Orchard Heights is a state-licensed assisted living, memory care community in Orchard Park, New York. It is licensed for 200 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Care and services
From the community’s website
What Orchard Heights says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Provides transportation.
Scheduled Transportation for Medical Appointments
(page, checked Oct 15, 2026) - 3 meals a day.
At Orchard Heights, residents savor three home-cooked meals daily—each approved by a certified dietitian and tailored to individual tastes.
(page, checked Oct 12, 2026) - Couples welcome.
Couples can remain together while enjoying individualized care and peace of mind in a secure, welcoming community.
(page, checked Oct 15, 2026) - Apartment types named: studio.
Studio Suite
(page, checked Oct 15, 2026)
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
State inspections
Last inspection report: Sep 30, 2025. See the record
License
Active, 200 residents
Adult Home / ALR, EALR, SNALR 240-F-884, current license dated Aug 22, 1991. Licensee Orchard Heights, Inc..
Nearest emergency room
8.0 miles
Mercy Hospital Of Buffalo, rated 2 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Orchard Heights this community | 200 | Not published | Active | 27 violations, 1 enforcement actions | |
| Peregrine Senior Living at Orchard Park | 3.3 mi | 52 | Not published | Active | 5 violations, 0 enforcement actions |
| The Courtyards | 3.9 mi | 133 | Not published | Active | 14 violations, 0 enforcement actions |
| St. Francis Park | 4.0 mi | 36 | Not published | Active | 8 violations, 0 enforcement actions |
| Elderwood Assisted Living at Hamburg | 4.5 mi | 103 | Not published | Active | 12 violations, 0 enforcement actions |
State inspection record27 violations, 1 enforcement actions
- Last inspection report
- September 30, 2025
- Inspections
- 15, 27 violations cited
- Complaint inspections
- 11, 23 violations cited
- Enforcement actions
- 1
- No violations cited at the last 2 inspections (August 2025 to September 2025)
Enforcement actions (Stipulation and Order issued)
- September 4, 2025: Stipulation and Order ACF-25-053
Inspection reports
- September 30, 2025, complaint survey: 0 violations Plan/Notice of Correction Not Required
- August 26, 2025, complaint survey: 0 violations Plan/Notice of Correction Not Required
- June 27, 2025, relicensure, complaint survey: 7 violations (Admission standards, Food service, Environmental standards, Smoke and fire protection, Maintenance, Medication Management, Existing Structures) Plan/Notice of Correction Under Review
- June 16, 2025, complaint survey: 0 violations Plan/Notice of Correction Not Required
- February 18, 2025, complaint survey: 2 violations (Admission standards, Case Management Services) Plan/Notice of Correction Approved
Show all 9
- December 24, 2024, complaint survey: 0 violations Plan/Notice of Correction Not Required
- December 2, 2024, other survey: 1 violation (Records and reports) Plan/Notice of Correction Approved
- November 12, 2024, other survey: 1 violation (Records and reports) Plan/Notice of Correction Approved
- and 7 more on the state’s site
Read the full record on the state’s site →
DOH: “The Department conducts inspections for certification purposes every 12 to 18 months at each ACF, as well as follow-up inspections to ensure that any previously cited deficiencies are corrected. Additional investigations are conducted as a result of complaints and incident reports received by the Department.” DOH: “Violations under dispute through the Inspection Review Process (IRP) are not displayed.” Under 18 NYCRR Part 486, DOH may assess civil penalties against an adult care facility for violating its regulations. This community is certified for 200 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Inspection reports themselves are not online; you can request copies from DOH (how to request reports), and each facility must post its most recent report in a public area. Source: New York State Department of Health, Division of Adult Care Facilities and Assisted Living Surveillance, NYS Health Profiles, data as of October 15, 2026, covering April 1, 2022 through March 31, 2026. Always visit in person and ask the community about anything listed here.
License and ownershipActive license, licensee Orchard Heights, Inc.
- License type
- Adult Home / ALR, EALR, SNALR
- License number
- 240-F-884
- License status
- Active
- Current license dated
- 1991-08-22
- Licensed capacity
- 200
- Licensee
- Orchard Heights, Inc.
- County
- Erie County
- Executive Director / Administrator
- Tami Jo Smith
Source: New York state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Executive Director / Administrator name from public records we reviewed, as of Oct 12, 2026.
Paying with Medicaid and other programsHow Medicaid pays for care in New York, and other programs
How Medicaid pays for care in New York
- Assisted Living Program (ALP). Medicaid can pay for services through the Assisted Living Program (ALP), which is only for people who qualify for nursing home care. Medicaid recipients must have ALP services approved ahead of time by the local social services district. (state page)
Ask the community whether it accepts Medicaid.
Staff pay and workplace safety1 federal wage case, no violations found
Federal records about how the employer here treats its staff.
Federal wage and hour cases
The Department of Labor checks that staff are paid minimum wage and overtime as the law requires.
DOL also concluded 1 case here with no violations found, most recently for a period ending Feb 20, 2021.
Source: U.S. Department of Labor, Wage and Hour Division enforcement data, loaded Oct 15, 2026. Concluded cases only. The dates are the period in which DOL found violations, not when the case opened or closed. Back wages are what the employer agreed to pay; penalties are what DOL assessed. DOL does not publish a page for each case, so search the dataset by case number.
Location and nearby careNearest hospital 8.0 mi, nursing home 0.8 mi, pharmacy 2.0 mi
- Nearest hospital with an emergency room
- Mercy Hospital Of Buffalo, Buffalo. 8.0 miles away, straight line. CMS overall hospital rating: 2 of 5 stars.
- Nearest Medicare nursing home
- Father Baker Manor, Orchard Park. 0.8 miles away, straight line.
- Nearest home health agency office
- Mcauley Seton Home Care Corp Chha, Buffalo. 11.9 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Rite Aid. 2.0 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 14127 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita Orchard Park Dialysis, Orchard Park, 2.8 miles away, straight line (has a shift starting after 5 pm; CMS rating 3 of 5 stars)
Usrc Hamburg, Blasdell, 4.0 miles away, straight line (CMS rating 4 of 5 stars)
Davita Southtowns Dialysis, Hamburg, 5.6 miles away, straight line (CMS rating 4 of 5 stars) - Hospice
- 2 Medicare hospices tell CMS they serve ZIP code 14127.
Hospice Buffalo Inc, office in Cheektowaga, 10.4 miles away, straight line (CMS family survey rating 5 of 5 stars) - Nearest geriatric medicine practice
- Academic Medicine Services, Inc., Buffalo. 12.4 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively low; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane very low, inland flooding relatively moderate, wildfire relatively low, tornado relatively moderate, heat wave relatively low, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in June 2025. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
What we checked14 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| New York State Department of Health, Division of Adult Care Facilities and Assisted Living Surveillance inspection records | Oct 15, 2026 | See above |
| New York Medicaid provider list | Jun 30, 2026 | Not on the state list we checked. These lists are often incomplete. |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | See above |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here relatively low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
Common questionsAnswers to 4 questions families ask
What type of care does Orchard Heights provide?
Orchard Heights is licensed by the state of New York for assisted living, memory care in Orchard Park, New York. Its licensed capacity is 200 residents.
Does Lilisity rate Orchard Heights?
No. We publish state licensing details for Orchard Heights but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Orchard Heights cost?
Assisted Living in New York typically starts at $4,800 to $7,950 a month. Based on 80 communities that publish prices. These are area figures, not this community's price. Orchard Heights does not publish its prices.
How do I contact Orchard Heights?
Use Orchard Heights's website, orchardheights.com#http://www.orchardheights.com#, or visit at 5200 Chestnut Ridge Road, Orchard Park, NY 14127.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid