Assisted Living
Westwind House
6600 Los Volcanes Rd NW, Albuquerque, NM 87121 · Map
Licensed for 48 residents
Westwind House is a state-licensed assisted living community in Albuquerque, New Mexico. It is licensed for 48 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
State inspections
Latest survey report shown: Jun 5, 2023. See the record
License
Active, 48 residents
Assisted Living Facility 5831.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Westwind House this community | 48 | Not published | Active | 28 deficiencies in 24 reports | |
| The Garland Home | 1.0 mi | 7 | Not published | Active | 4 deficiencies in 7 reports |
| Little Roses Home Care of the South West | 1.0 mi | 10 | Not published | Active | 0 deficiencies in 5 reports |
| ARCA Mesquite Wood | 1.1 mi | 3 | Not published | Active | 0 deficiencies in 0 reports |
| ARCA Summerwood | 1.1 mi | 3 | Not published | Active | 0 deficiencies in 0 reports |
State inspection record28 deficiencies in 24 reports
- NM license number
- 5831
- Licensed beds (state listing)
- 48
- Latest survey report shown
- June 5, 2023
- Survey reports posted
- 24
- Deficiencies cited
- 28
- Substantiated complaints
- 2
- Unsubstantiated complaints
- 3
Survey reports
- June 5, 2023 (Full-Onsite/Complaint survey): 6 deficiencies cited, complaint 46249 investigated with no deficiencies cited, complaint 53779 investigated with no deficiencies cited, complaint 60414 investigated with no deficiencies cited, complaint 64851 investigated with no deficiencies cited report (Internet Archive copy of 0TJL11.pdf)
- Nutrition. The state found: “The facility failed to ensure that snacks were posted on the daily menu.” 7.8.2.36 NMAC
- Housekeeping Services. The state found: “The facility failed to ensure that cleaning supplies and hazardous chemicals were stored in secure areas and were not accessible to the residents.” 7.8.2.38 NMAC
- Water. The state found: “The facility failed to ensure hot water temperatures in resident restrooms were maintained at a maximum of 110 degrees Fahrenheit (F).” 7.8.2.45 NMAC
- Resident Rooms. The state found: “The facility failed to ensure that the window coverings and blinds were in good repair.” 7.8.2.54 NMAC
- Windows. The state found: “The facility failed to ensure that all operable windows had screens.” 7.8.2.59 NMAC
- Fire Drills. The state found: “The facility failed to ensure that the monthly fire drills included the evacuation time in total minutes.” 7.8.2.65 NMAC
- October 21, 2020 (offsite surveillance survey): no deficiencies cited report (Internet Archive copy of 42ET11.pdf)
- October 20, 2020 (offsite surveillance survey): no deficiencies cited report (Internet Archive copy of 7K3711.pdf)
- October 19, 2020 (offsite surveillance survey): no deficiencies cited report (Internet Archive copy of MLN511.pdf)
- August 25, 2020 (offsite surveillance survey): no deficiencies cited report (Internet Archive copy of GDD311.pdf)
Show all 24
- July 22, 2020 (offsite surveillance survey): no deficiencies cited report (Internet Archive copy of S7KR11.pdf)
- June 23, 2020 (offsite surveillance survey): no deficiencies cited report (Internet Archive copy of 290T11.pdf)
- April 22, 2020 (offsite surveillance survey): no deficiencies cited report (Internet Archive copy of T7UJ11.pdf)
- April 3, 2020 (Offsite Surveillance survey): no deficiencies cited report (Internet Archive copy of K7N711.pdf)
- March 17, 2020 (Onsite Surveillance survey): no deficiencies cited report (Internet Archive copy of FIF911.pdf)
- December 10, 2019 (Revisit/Follow-up survey): no deficiencies cited report (Internet Archive copy of IX9613.pdf)
- September 19, 2019 (Complaint survey): no deficiencies cited, complaint 35062 unsubstantiated report (Internet Archive copy of 3OPO11.pdf)
- September 18, 2019 (Revisit/Follow up survey): 2 deficiencies cited report (Internet Archive copy of IX9612.pdf)
- Admissions and Discharge. The rule: “The facility shall complete an admission agreement for each resident.” A020, 7.8.2.20 NMAC
- Custodial Drug Permits. The state found: “The facility failed to ensure that all medications, including non-prescription drugs were stored in a locked compartment or in a locked room.” A034, 7.8.2.34 NMAC
- November 19, 2018 (Full-Onsite/Complaint survey): 17 deficiencies cited, complaint 33289 substantiated report (Internet Archive copy of IX9611.pdf)
- Definitions 7.8.2.7 NMAC
- Staff Qualifications. The rule: “A facility shall employ staff with the following qualifications.” 7.8.2.16 NMAC
- Staff Training 7.8.2.17 NMAC
- Admissions and Discharge. The rule: “The facility shall complete an admission agreement for each resident.” 7.8.2.20 NMAC
- Resident Evaluation. The state found: “The facility failed to ensure for 5 (R #s 1-5) of 5 (R #s 1-5) residents that their evaluations had been reviewed and updated at a minimum of every six (6) months or when a change of condition occurred.” 7.8.2.25 NMAC
- Individual Service Plan (ISP). The rule: “An ISP shall be developed and implemented within ten (10) calendar days of admission for each resident residing in the facility.” 7.8.2.26 NMAC
- Resident Rights. The rule: “All licensed facilities shall understand, protect and respect the rights of all residents.” 7.8.2.33 NMAC
- Custodial Drug Permits. The rule: “A facility with two (2) or more residents that is licensed pursuant to this rule and that assists with self-administration or safeguards medications for residents shall have a current custodial drug permit issued by the state board of pharmacy.” 7.8.2.34 NMAC
- Medications. The rule: “Administration of medications or staff assistance with self-administration of medications shall be in accordance with state and federal laws.” 7.8.2.35 NMAC
- Laundry Services 7.8.2.37 NMAC
- Electrical System. The state found: “The facility failed to ensure that all electrical outlets within three (3) feet of a water supply were Ground Fault Circuit Interrupter (GFCI) protectors.” 7.8.2.48 NMAC
- Doors. The state found: “The facility failed to ensure that the public restroom doors could be readily opened from the inside.” 7.8.2.49 NMAC
- Fire Extinguishers. The state found: “The facility failed to complete monthly inspections of the fire extinguishers throughout the building.” 7.8.2.63 NMAC
- Fire Drills. The state found: “The facility failed to conduct fire drills correctly.” 7.8.2.65 NMAC
- Staff and Resident Fire and Safety Training 7.8.2.66 NMAC
- Hospice. The rule: “An assisted living facility that provides or coordinates hospice care and services shall meet the requirements in this section, in addition to the rules applicable to all assisted living facilities, 7.8.2 NMAC.” 7.8.2.68 NMAC
- Incorporated and Related Rules and Codes. The rule: “The facilities that are subject to this rule are also subject to other rules, codes and standards that may, from time to time, be amended.” 7.8.2.70 NMAC
- March 2, 2011 (complaint investigation): no deficiencies cited, complaint 27918 unsubstantiated report (Internet Archive copy of RXTN11.pdf)
- December 1, 2010: 1 deficiency cited, complaint substantiated report (Internet Archive copy of S_CJCC11.pdf)
- Handling of Emergencies 7.8.2.31 NMAC
- September 16, 2009 (Life Safety Code survey): 1 deficiency cited report (Internet Archive copy of S_8WH321.pdf)
- Fire Alarms, Smoke Detectors and Other Equipment. The state found: “The facility failed to provide written policies and procedures in the event the fire alarm system was out of service for more than 4 hours within 24 hour period.” 7.8.2.61 NMAC
- September 15, 2009: see the report report (Internet Archive copy of S_D6M411.pdf)
- May 22, 2009 (complaint investigation): no deficiencies cited, complaint 27089 unsubstantiated report (Internet Archive copy of S_G0G811.pdf)
- July 26, 2007 (annual life safety code survey): see the report report (Internet Archive copy of S_WU3O21.pdf)
- July 23, 2007: 1 deficiency cited report (Internet Archive copy of S_WU3O11.pdf)
- Handling of Emergencies. The state found: “The facility failed to have written authorization from the resident or legal representative to handle personal funds for 7 of total residents (100%) for whom the facility manages personal funds.” 7.8.2.31 NMAC
- April 19, 2005: see the report report (Internet Archive copy of S_YJQQ11.pdf)
- October 27, 2004: see the report report (Internet Archive copy of SLS121.pdf)The Internet Archive’s copy of this report is cut off. We could read 18 of 24 pages; the missing pages may cite more deficiencies.
- Date not read: see the report report (Internet Archive copy of S_MJ4B11.pdf)
The state’s listing for license 5831 (Internet Archive copy) →
New Mexico’s License Oversight Bureau posts each survey’s Statement of Deficiencies as a scanned PDF. We read the scans by OCR and show, for each report, the survey date, the kind of survey in the state’s words, each deficiency tag with the rule it cites and the state’s own one-sentence finding when OCR reads it whole. Each rule is named by its heading in New Mexico’s assisted living rules: 7.8.2 NMAC until June 30, 2024, and 8.370.14 NMAC (same section numbers) since July 1, 2024. The rules say: “If violations of this rule are cited, the facility will be provided with an official statement of deficiencies within 10 business days following the survey.” The facility’s plan of correction is printed in the right-hand column of the same report. The reports give no severity level for assisted living deficiencies, and the state’s site lists no fines or license actions. Revisit reports often repeat the complaint outcomes of the survey they follow up on; we count each complaint once. The state’s site (alf.hca.nm.gov) has not answered since at least September 2026, so we read the listing and reports from the Internet Archive’s copies, captured between January 16, 2026 and June 12, 2026. Reports the state posted after that are not shown. This community is licensed for 48 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Source: New Mexico Health Care Authority, Division of Health Improvement, License Oversight Bureau, read October 16, 2026. The report itself is the official record. Always visit in person and ask the community about anything listed here.
License and ownershipActive license
- License type
- Assisted Living Facility
- License number
- 5831
- License status
- Active
- Licensed capacity
- 48
- County
- Bernalillo County
State listing as of May 2026. New Mexico HCA assisted living directory, archived copy.
Source: New Mexico state licensing records (agency listing), retrieved 2026-05-11. Licensing status is a matter of public record; it is not a quality rating.
Paying with Medicaid and other programsHow Medicaid pays for care in New Mexico, and other programs
How Medicaid pays for care in New Mexico
- Turquoise Care Community Benefit (Agency-Based Community Benefit). Yes. New Mexico Medicaid's Community Benefit, provided through Turquoise Care managed care plans, lists assisted living as a covered service. (state page)
Ask the community whether it accepts Medicaid.
Questions to ask on a tour9 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- What does the base rate include, and when did rates last go up?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
- Is the apartment held during a hospital stay, and at what cost?
What we checked7 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| New Mexico Health Care Authority, Division of Health Improvement, License Oversight Bureau inspection records | Oct 16, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
Common questionsAnswers to 4 questions families ask
What type of care does Westwind House provide?
Westwind House is licensed by the state of New Mexico for assisted living in Albuquerque, New Mexico. Its licensed capacity is 48 residents.
Does Lilisity rate Westwind House?
No. We publish state licensing details for Westwind House but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Westwind House cost?
Westwind House does not publish its prices.
How do I contact Westwind House?
Use Westwind House's website, westwindhouse.com, or visit at 6600 Los Volcanes Rd NW, Albuquerque, NM 87121.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid