Lilisity

Nursing home

Complete Care at Regent

50 Polifly Road, Hackensack, NJ 07601 · Map
For profit - Individual · Part of Complete Care (85 facilities) · 180 certified beds

Medicare and Medicaid certified
Is this your facility? Claim this listing

Complete Care at Regent is a Medicare-certified nursing home in Hackensack, New Jersey. CMS rates it 2 out of 5 stars overall (3/5 for staffing, 2/5 for health inspections). Nurse staffing is 3.20 hours per resident per day, below the New Jersey average of 3.86. Its most recent inspection on Feb 3, 2025 cited 17 deficiencies.

2 out of 5Overall CMS rating
2 out of 5Health inspections
3 out of 5Staffing
180 bedsCertified beds

CMS quality ratings

Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.

Overall rating2/5
Health inspections2/5
Staffing3/5
Quality measures4/5
Long-stay quality5/5
Short-stay quality3/5

How Complete Care at Regent compares

This facility vs. the New Jersey and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.

MetricThis facilityNew Jersey avgNational avgCompared with the state
Total nurse staffing (hrs/resident/day)3.203.863.89below avg
RN staffing (hrs/resident/day)0.500.690.68below avg
Aide staffing (hrs/resident/day)1.992.232.34below avg
Nursing staff turnover25.0%40.9%46.4%below avg
Deficiencies cited, last inspection17.08.59.5above avg

Staffing

Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.

3.20Total nurse hrs/resident/day
0.50RN hrs/resident/day
0.71LPN hrs/resident/day
1.99Aide hrs/resident/day
2.90Weekend nurse hrs/resident/day

Staff turnover

Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.

Total nursing staff25.0%
Registered nurses25.0%
Administrator changes0 in last year

Recent health inspection

CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.

Feb 3, 2025Most recent inspection
17Deficiencies found
108Health inspection score
0Fines

What inspectors found at Complete Care at Regent

Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.

  • Potential for harm

    Make sure that a working call system is available in each resident's bathroom and bathing area.

    Environmental Deficiencies · Feb 3, 2025 · Full report (PDF)
  • Potential for harm

    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Nutrition and Dietary Deficiencies · Feb 3, 2025 · Full report (PDF)
  • Potential for harm

    Provide safe and appropriate respiratory care for a resident when needed.

    Quality of Life and Care Deficiencies · Feb 3, 2025 · Full report (PDF)
  • Potential for harm

    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Resident Rights Deficiencies · Feb 3, 2025 · Full report (PDF)
  • Potential for harm

    Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Feb 3, 2025 · Full report (PDF)
Show all 12 deficiencies
  • Potential for harm

    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Resident Rights Deficiencies · Feb 3, 2025 · Full report (PDF)
  • Potential for harm

    Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

    Nursing and Physician Services Deficiencies · Feb 3, 2025 · Full report (PDF)
  • Potential for harm

    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Nursing and Physician Services Deficiencies · Feb 3, 2025 · Full report (PDF)
  • Potential for harm

    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Resident Assessment and Care Planning Deficiencies · Feb 3, 2025 · Full report (PDF)
  • Potential for harm

    Post nurse staffing information every day.

    Nursing and Physician Services Deficiencies · Feb 3, 2025 · Full report (PDF)
  • Potential for harm

    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Quality of Life and Care Deficiencies · Feb 3, 2025 · Full report (PDF)
  • Potential for harm

    Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Quality of Life and Care Deficiencies · Feb 3, 2025 · Full report (PDF)

Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.

About this facility

Address
50 Polifly Road
Hackensack, NJ 07601
CMS certification #
315295
Ownership
For profit - Individual
Certified beds
180
Avg residents/day
169.8
Provider type
Medicare and Medicaid
First certified
1990-05-01
Chain
Complete Care (85 facilities)
Setting
Urban

Part of Complete Care

Complete Care operates 85 nursing facilities across the United States. View all Complete Care facilities →

Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →

Report a wrong fact

Location and nearby

Explore the area around Complete Care at Regent using Google Maps.

Other public records

  • Website says Respite stays, nurse 24 hours a day, works with hospice
  • Staff pay 1 federal wage case with violations found, since 2006
  • Workplace safety 4 OSHA workplace safety inspections since 2020, 1 violation cited
  • Emergency In hurricane evacuation zone Bergen-E1
Full public records, with dates and sources

Care and services

From the community’s website

What Complete Care at Regent says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.

  • Offers respite or short-term stays. Respite Care (page, checked Oct 12, 2026)
  • Nurse on site: 24 hours a day. We also provide advanced clinical specialties for those who require more time and assistance, in addition to around-the-clock nursing care, in a welcoming setting that feels like home. (page, checked Oct 12, 2026)
  • Offers hospice care on site or works with hospice providers. Hospice Care (page, checked Oct 12, 2026)

Staff pay and workplace safety

Federal records about how the employer here treats its staff.

Federal wage and hour cases

The Department of Labor checks that staff are paid minimum wage and overtime as the law requires.

  • Findings for May 14, 2006 to Jun 10, 2006. Violations found: Minimum wage. Back wages: $228 owed to 1 employee. Employer as DOL recorded it: Regent Care Center. Case 1446910.

Source: U.S. Department of Labor, Wage and Hour Division enforcement data, loaded Oct 15, 2026. Concluded cases only. The dates are the period in which DOL found violations, not when the case opened or closed. Back wages are what the employer agreed to pay; penalties are what DOL assessed. DOL does not publish a page for each case, so search the dataset by case number.

OSHA workplace safety inspections

OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.

  • Aug 31, 2023: complaint inspection, partial (safety). Case closed Oct 24, 2023. No violations cited. OSHA record. OSHA recorded the employer as Complete Care at Regent LLC.
  • Aug 31, 2023: complaint inspection, partial (safety). Case closed Nov 29, 2023. No violations cited. OSHA record. OSHA recorded the employer as Complete Care at Regent LLC.
  • May 4, 2022: complaint inspection, partial (health). Case closed Sep 18, 2024. 1 violation cited (1 other). Penalties: $13,052 proposed, $13,052 now. OSHA record. OSHA recorded the employer as Hackensack Meridian Health Nursing and Rehab - Hackensack. Matched by street address; the name OSHA recorded differs from the community's.
    Details
    • Other than serious: Keeping exit routes clear and marked (1910.37(d)(2)). Penalty $13,052 proposed, $13,052 now. Contested by the employer.
  • Aug 4, 2020: fatality or catastrophe inspection, partial (health). Case closed May 18, 2023. No violations cited. OSHA record. OSHA recorded the employer as Hackensack Meridian Health Nursing & Rehab - Regent Care Center. Matched by street address; the name OSHA recorded differs from the community's.

Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.

Location and nearby care

Nearest hospital with an emergency room
Hackensack University Medical Center, Hackensack. 0.4 miles away, straight line. CMS overall hospital rating: 5 of 5 stars.
Nearest Medicare nursing home
Careone at Wellington, Hackensack. 0.9 miles away, straight line.
Nearest home health agency office
Amedisys Home Health, Hackensack. 0.6 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
Nearest pharmacy
American Medical Products. 1.0 mile away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
Area
USDA classes ZIP code 07601 as metropolitan (metropolitan core).
Dialysis within 15 miles
Fmc Hackensack, Hackensack, 1.4 miles away, straight line (has a shift starting after 5 pm; CMS rating 5 of 5 stars)
Davita Teterboro Dialysis, Teterboro, 1.5 miles away, straight line (CMS rating 2 of 5 stars)
Alaris Health At Chateau, Rochelle Park, 1.7 miles away, straight line (CMS rating 1 of 5 stars)
Hospice
17 Medicare hospices tell CMS they serve ZIP code 07601.
Amedisys Hospice, office in Hackensack, 0.6 miles away, straight line (CMS family survey rating 3 of 5 stars)
Holy Name Hospice, office in Teaneck, 2.4 miles away, straight line (CMS family survey rating 5 of 5 stars)
Valley Hospice, office in Paramus, 3.8 miles away, straight line (CMS family survey rating 4 of 5 stars)
Nearest geriatric medicine practice
Hackensack Meridian Health Medical Group - Specialty Care PC, Hackensack. 0.4 miles away, straight line. 2 geriatric medicine doctors listed there.

Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.

Emergency and natural hazard risk

Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.

Hurricane evacuation zone
Bergen-E1 (Zone E: Geographically split by the Garden State Parkway to support capturing the rest of the county.) on the New Jersey hurricane evacuation zones (2020 hurricane evacuation study). (FEMA Region 2 / New Jersey Office of Emergency Management, map updated Jan 8, 2024)
Flood zone
Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
FEMA National Risk Index
Overall: relatively moderate. By hazard: hurricane relatively moderate, inland flooding relatively high, tornado relatively moderate, heat wave relatively moderate, earthquake relatively moderate. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)

A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.

What we checked

Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.

SourceData as ofWhat we found
U.S. Department of Labor wage and hour casesOct 15, 2026See above
OSHA workplace safety inspections since 2016Oct 15, 2026See above
Hurricane evacuation zone mapsSee above
FEMA flood mapSee above
USDA wildfire riskApr 15, 2026Not shown: no FEMA wildfire rating of moderate or higher here
FEMA National Risk IndexSee above
CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmaciesSee above
HUD Multifamily Properties - AssistedJul 6, 2026Nothing on record
State Veterans Homes (NASVH directory)Sep 20, 2026Nothing on record
CMS Hospice - General InformationAug 19, 2026Nothing on record
CMS Home Health Care AgenciesMay 27, 2026Nothing on record
The community’s own websiteSee above

Looking for assisted living or memory care instead?

Frequently asked questions

Is Complete Care at Regent a good nursing home?

CMS gives Complete Care at Regent an overall rating of 2 out of 5 stars, including 3/5 for staffing and 2/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.

How is Complete Care at Regent staffed?

Complete Care at Regent reports 3.20 total nurse hours per resident per day, compared with the New Jersey average of 3.86.

Has Complete Care at Regent had inspection problems?

Its most recent CMS inspection cited 17 deficiencies.

How many beds does Complete Care at Regent have?

Complete Care at Regent is certified for 180 beds.