Nursing home
Complete Care at Regent
50 Polifly Road, Hackensack, NJ 07601 · Map
For profit - Individual · Part of Complete Care (85 facilities) · 180 certified beds
Complete Care at Regent is a Medicare-certified nursing home in Hackensack, New Jersey. CMS rates it 2 out of 5 stars overall (3/5 for staffing, 2/5 for health inspections). Nurse staffing is 3.20 hours per resident per day, below the New Jersey average of 3.86. Its most recent inspection on Feb 3, 2025 cited 17 deficiencies.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Complete Care at Regent compares
This facility vs. the New Jersey and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | New Jersey avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.20 | 3.86 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.50 | 0.69 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 1.99 | 2.23 | 2.34 | below avg |
| Nursing staff turnover | 25.0% | 40.9% | 46.4% | below avg |
| Deficiencies cited, last inspection | 17.0 | 8.5 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
What inspectors found at Complete Care at Regent
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies · Feb 3, 2025 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Feb 3, 2025 · Full report (PDF) - Potential for harm
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Feb 3, 2025 · Full report (PDF) - Potential for harm
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Rights Deficiencies · Feb 3, 2025 · Full report (PDF) - Potential for harm
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Feb 3, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · Feb 3, 2025 · Full report (PDF) - Potential for harm
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Nursing and Physician Services Deficiencies · Feb 3, 2025 · Full report (PDF) - Potential for harm
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies · Feb 3, 2025 · Full report (PDF) - Potential for harm
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Feb 3, 2025 · Full report (PDF) - Potential for harm
Post nurse staffing information every day.
Nursing and Physician Services Deficiencies · Feb 3, 2025 · Full report (PDF) - Potential for harm
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies · Feb 3, 2025 · Full report (PDF) - Potential for harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Feb 3, 2025 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 50 Polifly Road
Hackensack, NJ 07601 - CMS certification #
- 315295
- Ownership
- For profit - Individual
- Certified beds
- 180
- Avg residents/day
- 169.8
- Provider type
- Medicare and Medicaid
- First certified
- 1990-05-01
- Chain
- Complete Care (85 facilities)
- Setting
- Urban
Part of Complete Care
Complete Care operates 85 nursing facilities across the United States. View all Complete Care facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Complete Care at Regent using Google Maps.
Other public records
- Website says Respite stays, nurse 24 hours a day, works with hospice
- Staff pay 1 federal wage case with violations found, since 2006
- Workplace safety 4 OSHA workplace safety inspections since 2020, 1 violation cited
- Emergency In hurricane evacuation zone Bergen-E1
Full public records, with dates and sources
Care and services
From the community’s website
What Complete Care at Regent says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Offers respite or short-term stays.
Respite Care
(page, checked Oct 12, 2026) - Nurse on site: 24 hours a day.
We also provide advanced clinical specialties for those who require more time and assistance, in addition to around-the-clock nursing care, in a welcoming setting that feels like home.
(page, checked Oct 12, 2026) - Offers hospice care on site or works with hospice providers.
Hospice Care
(page, checked Oct 12, 2026)
Staff pay and workplace safety
Federal records about how the employer here treats its staff.
Federal wage and hour cases
The Department of Labor checks that staff are paid minimum wage and overtime as the law requires.
- Findings for May 14, 2006 to Jun 10, 2006. Violations found: Minimum wage. Back wages: $228 owed to 1 employee. Employer as DOL recorded it: Regent Care Center. Case 1446910.
Source: U.S. Department of Labor, Wage and Hour Division enforcement data, loaded Oct 15, 2026. Concluded cases only. The dates are the period in which DOL found violations, not when the case opened or closed. Back wages are what the employer agreed to pay; penalties are what DOL assessed. DOL does not publish a page for each case, so search the dataset by case number.
OSHA workplace safety inspections
OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.
- Aug 31, 2023: complaint inspection, partial (safety). Case closed Oct 24, 2023. No violations cited. OSHA record. OSHA recorded the employer as Complete Care at Regent LLC.
- Aug 31, 2023: complaint inspection, partial (safety). Case closed Nov 29, 2023. No violations cited. OSHA record. OSHA recorded the employer as Complete Care at Regent LLC.
- May 4, 2022: complaint inspection, partial (health). Case closed Sep 18, 2024. 1 violation cited (1 other). Penalties: $13,052 proposed, $13,052 now. OSHA record. OSHA recorded the employer as Hackensack Meridian Health Nursing and Rehab - Hackensack. Matched by street address; the name OSHA recorded differs from the community's.
Details
- Other than serious: Keeping exit routes clear and marked (1910.37(d)(2)). Penalty $13,052 proposed, $13,052 now. Contested by the employer.
- Aug 4, 2020: fatality or catastrophe inspection, partial (health). Case closed May 18, 2023. No violations cited. OSHA record. OSHA recorded the employer as Hackensack Meridian Health Nursing & Rehab - Regent Care Center. Matched by street address; the name OSHA recorded differs from the community's.
Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.
Location and nearby care
- Nearest hospital with an emergency room
- Hackensack University Medical Center, Hackensack. 0.4 miles away, straight line. CMS overall hospital rating: 5 of 5 stars.
- Nearest Medicare nursing home
- Careone at Wellington, Hackensack. 0.9 miles away, straight line.
- Nearest home health agency office
- Amedisys Home Health, Hackensack. 0.6 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- American Medical Products. 1.0 mile away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 07601 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fmc Hackensack, Hackensack, 1.4 miles away, straight line (has a shift starting after 5 pm; CMS rating 5 of 5 stars)
Davita Teterboro Dialysis, Teterboro, 1.5 miles away, straight line (CMS rating 2 of 5 stars)
Alaris Health At Chateau, Rochelle Park, 1.7 miles away, straight line (CMS rating 1 of 5 stars) - Hospice
- 17 Medicare hospices tell CMS they serve ZIP code 07601.
Amedisys Hospice, office in Hackensack, 0.6 miles away, straight line (CMS family survey rating 3 of 5 stars)
Holy Name Hospice, office in Teaneck, 2.4 miles away, straight line (CMS family survey rating 5 of 5 stars)
Valley Hospice, office in Paramus, 3.8 miles away, straight line (CMS family survey rating 4 of 5 stars) - Nearest geriatric medicine practice
- Hackensack Meridian Health Medical Group - Specialty Care PC, Hackensack. 0.4 miles away, straight line. 2 geriatric medicine doctors listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Hurricane evacuation zone
- Bergen-E1 (Zone E: Geographically split by the Garden State Parkway to support capturing the rest of the county.) on the New Jersey hurricane evacuation zones (2020 hurricane evacuation study). (FEMA Region 2 / New Jersey Office of Emergency Management, map updated Jan 8, 2024)
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: hurricane relatively moderate, inland flooding relatively high, tornado relatively moderate, heat wave relatively moderate, earthquake relatively moderate. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | See above |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | See above |
| Hurricane evacuation zone maps | See above | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: no FEMA wildfire rating of moderate or higher here |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is Complete Care at Regent a good nursing home?
CMS gives Complete Care at Regent an overall rating of 2 out of 5 stars, including 3/5 for staffing and 2/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Complete Care at Regent staffed?
Complete Care at Regent reports 3.20 total nurse hours per resident per day, compared with the New Jersey average of 3.86.
Has Complete Care at Regent had inspection problems?
Its most recent CMS inspection cited 17 deficiencies.
How many beds does Complete Care at Regent have?
Complete Care at Regent is certified for 180 beds.