For profit - Limited Liability company ·
196 certified beds ·
Medicare and Medicaid
· Part of Complete Care (85 facilities)
2
Overall CMS Rating
★★☆☆☆
Complete Care At Prospect Heights Llc is a Medicare-certified nursing home in Hackensack, New Jersey. CMS rates it 2 out of 5 stars overall (2/5 for staffing, 1/5 for health inspections). Nurse staffing is 3.34 hours per resident per day, below the New Jersey average of 3.86. Its most recent inspection on Sep 27, 2024 cited 6 deficiencies.
7 fines totaling $118,483 in CMS records.
7 total penalties
Not SLA EnrolledThis facility hasn't enrolled in resident survey verification. Learn about enrollment →
CMS Quality Ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars = highest quality.
Overall Rating
★★☆☆☆ 2/5
Health Inspections
★☆☆☆☆ 1/5
Staffing
★★☆☆☆ 2/5
Quality Measures
★★★★★ 5/5
Long-Stay QM
★★★★★ 5/5
Short-Stay QM
★★★★★ 5/5
How Complete Care At Prospect Heights Llc compares
This facility vs. the New Jersey and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
Metric
This facility
New Jersey avg
National avg
Total nurse staffing (hrs/resident/day)
3.34
3.86
3.89
below avg
RN staffing (hrs/resident/day)
0.82
0.69
0.68
above avg
Aide staffing (hrs/resident/day)
1.44
2.23
2.34
below avg
Nursing staff turnover
50.4%
40.9%
46.4%
above avg
Deficiencies cited, last inspection
6.0
8.5
9.5
below avg
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
3.34
Total Nurse Hrs/Resident/Day
0.82
RN Hrs/Resident/Day
1.08
LPN Hrs/Resident/Day
1.44
Aide Hrs/Resident/Day
2.68
Weekend Nurse Hrs/Resident/Day
Staff Turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is ~60%.
Total Nursing Staff
50.4%
Registered Nurses
59.1%
Administrator Changes0 in last year
Recent Health Inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
Sep 27, 2024
Most Recent Inspection Date
6
Total Deficiencies Found
120
Health Inspection Score
7
Number of Fines
What inspectors found at Complete Care At Prospect Heights Llc
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
Potential for harm
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.Administration Deficiencies · Jan 29, 2026
Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Nutrition and Dietary Deficiencies · Jan 29, 2026
Potential for harm
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.Resident Rights Deficiencies · Jan 29, 2026
Potential for harm
Provide and implement an infection prevention and control program.Infection Control Deficiencies · Jan 29, 2026
Potential for harm
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.Nursing and Physician Services Deficiencies · Jan 29, 2026
Potential for harm
Keep all essential equipment working safely.Environmental Deficiencies · Jan 29, 2026
Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.Pharmacy Service Deficiencies · Jan 29, 2026
Potential for harm
Ensure each resident’s drug regimen must be free from unnecessary drugs.Pharmacy Service Deficiencies · Jan 29, 2026
Potential for harm
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.Pharmacy Service Deficiencies · Jan 29, 2026
Potential for harm
Post nurse staffing information every day.Nursing and Physician Services Deficiencies · Jan 29, 2026
Potential for harm
Provide safe, appropriate dialysis care/services for a resident who requires such services.Quality of Life and Care Deficiencies · Jan 29, 2026
Potential for harm
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.Quality of Life and Care Deficiencies · Jan 29, 2026
About This Facility
Address
336 Prospect Ave Hackensack, NJ 07601
CMS Certification #
315460
Ownership
For profit - Limited Liability company
Certified Beds
196
Avg Residents/Day
120.1
Provider Type
Medicare and Medicaid
First Certified
2000-01-05
Chain
Complete Care (85 facilities)
Setting
Urban
Part of Complete Care
85
Facilities Nationwide
Complete Care operates 85 nursing facilities across the United States.
CMS gives Complete Care At Prospect Heights Llc an overall rating of 2 out of 5 stars, including 2/5 for staffing and 1/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
Complete Care At Prospect Heights Llc reports 3.34 total nurse hours per resident per day, compared with the New Jersey average of 3.86.
Its most recent CMS inspection cited 6 deficiencies.
Complete Care At Prospect Heights Llc is certified for 196 beds.
Admissions at Complete Care At Prospect Heights Llc
For admissions, availability and rehab questions, call (201) 678-1800. If a parent is leaving the hospital, the hospital discharge planner can also check which nursing homes have a bed.
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