Nursing home
Complete Care at Milford Manor
69 Maple Road, West Milford, NJ 07480 · Map
For profit - Corporation · Part of Complete Care (85 facilities) · 120 certified beds
Complete Care at Milford Manor is a Medicare-certified nursing home in West Milford, New Jersey. CMS rates it 2 out of 5 stars overall (2/5 for staffing, 2/5 for health inspections). Nurse staffing is 3.45 hours per resident per day, below the New Jersey average of 3.86. Its most recent inspection on Mar 7, 2025 cited 14 deficiencies.
- 1 fine totaling $3,595In CMS records: 1 total penalty.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Complete Care at Milford Manor compares
This facility vs. the New Jersey and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | New Jersey avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.45 | 3.86 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.53 | 0.69 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 2.15 | 2.23 | 2.34 | below avg |
| Nursing staff turnover | 51.7% | 40.9% | 46.4% | above avg |
| Deficiencies cited, last inspection | 14.0 | 8.5 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the June 25, 2025 inspection was corrected by July 25, 2025
Penalties in CMS records: 1 fine totaling $3,595, 1 total penalty.
What inspectors found at Complete Care at Milford Manor
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Jun 25, 2025 · Full report (PDF) - Actual harm
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies · Mar 7, 2025 · Full report (PDF) - Potential for harm
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Administration Deficiencies · Mar 7, 2025 · Full report (PDF) - Potential for harm
Provide training in compliance and ethics.
Administration Deficiencies · Mar 7, 2025 · Full report (PDF) - Potential for harm
Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Infection Control Deficiencies · Mar 7, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies · Mar 7, 2025 · Full report (PDF) - Potential for harm
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies · Mar 7, 2025 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Mar 7, 2025 · Full report (PDF) - Potential for harm
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Mar 7, 2025 · Full report (PDF) - Potential for harm
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies · Mar 7, 2025 · Full report (PDF) - Potential for harm
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies · Mar 7, 2025 · Full report (PDF) - Potential for harm
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · Mar 7, 2025 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 69 Maple Road
West Milford, NJ 07480 - CMS certification #
- 315276
- Ownership
- For profit - Corporation
- Certified beds
- 120
- Avg residents/day
- 104.9
- Provider type
- Medicare and Medicaid
- First certified
- 1989-06-01
- Chain
- Complete Care (85 facilities)
- Setting
- Urban
Part of Complete Care
Complete Care operates 85 nursing facilities across the United States. View all Complete Care facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Complete Care at Milford Manor using Google Maps.
Other public records
- Website says Respite stays, nurse 24 hours a day, works with hospice
- Emergency In hurricane evacuation zone Passaic-G
Full public records, with dates and sources
Care and services
From the community’s website
What Complete Care at Milford Manor says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Offers respite or short-term stays.
Respite Care
(page, checked Oct 12, 2026) - Nurse on site: 24 hours a day.
We also provide advanced clinical specialties for those who require more time and assistance, in addition to around-the-clock nursing care, in a welcoming setting that feels like home.
(page, checked Oct 12, 2026) - Offers hospice care on site or works with hospice providers.
Hospice Care
(page, checked Oct 12, 2026)
Location and nearby care
- Nearest hospital with an emergency room
- Chilton Medical Center, Pompton Plains. 8.0 miles away, straight line. CMS overall hospital rating: 5 of 5 stars. Location approximate.
- Nearest Medicare nursing home
- Health Center at Bloomingdale, Bloomingdale. 5.2 miles away, straight line.
- Nearest home health agency office
- Cedar Crest Village, Inc Home Health Department, Pompton Plains. 6.4 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Rite Aid. 4.7 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 07480 as metropolitan (metropolitan high commuting).
- Dialysis within 15 miles
- Davita North Haledon Dialysis, North Haledon, 12.8 miles away, straight line (CMS rating 4 of 5 stars)
Fresenius Kidney Care Montebello, Montebello, 13.9 miles away, straight line (has a shift starting after 5 pm; CMS rating 4 of 5 stars)
Davita Parsippany Dialysis, Parsippany, 14.1 miles away, straight line (CMS rating 5 of 5 stars) - Hospice
- 16 Medicare hospices tell CMS they serve ZIP code 07480.
Suncrest Hospice New Jersey, LLC, office in Parsippany, 13.3 miles away, straight line (CMS family survey rating 2 of 5 stars)
Vhs Hospice Services Of New Jersey, office in Woodland Park, 16.0 miles away, straight line (CMS family survey rating 3 of 5 stars)
Valley Hospice, office in Paramus, 18.6 miles away, straight line (CMS family survey rating 4 of 5 stars) - Nearest geriatric medicine practice
- Nagwa Hafez, MD, Wayne. 12.4 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Hurricane evacuation zone
- Passaic-G (Zone G: Geographical split.) on the New Jersey hurricane evacuation zones (2020 hurricane evacuation study). (FEMA Region 2 / New Jersey Office of Emergency Management, map updated Jan 8, 2024)
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: hurricane relatively low, inland flooding relatively high, wildfire very low, tornado relatively low, heat wave relatively low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Only cases that look tied to an earlier operator (not shown) |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | See above | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is Complete Care at Milford Manor a good nursing home?
CMS gives Complete Care at Milford Manor an overall rating of 2 out of 5 stars, including 2/5 for staffing and 2/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Complete Care at Milford Manor staffed?
Complete Care at Milford Manor reports 3.45 total nurse hours per resident per day, compared with the New Jersey average of 3.86.
Has Complete Care at Milford Manor had inspection problems?
Its most recent CMS inspection cited 14 deficiencies.
How many beds does Complete Care at Milford Manor have?
Complete Care at Milford Manor is certified for 120 beds.