Nursing home
Vero Health & Rehab of Sylva
417 Cloverdale Road, Sylva, NC 28779 · Map
For profit - Limited Liability company · 106 certified beds
Vero Health & Rehab of Sylva is a Medicare-certified nursing home in Sylva, North Carolina. CMS rates it 1 out of 5 stars overall (2/5 for staffing, 1/5 for health inspections). Nurse staffing is 3.75 hours per resident per day, below the North Carolina average of 3.78. Its most recent inspection on Aug 14, 2025 cited 7 deficiencies.
- 4 fines totaling $359,818In CMS records: 6 total penalties, 2 Medicare payment denials.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Vero Health & Rehab of Sylva compares
This facility vs. the North Carolina and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | North Carolina avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.75 | 3.78 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.65 | 0.59 | 0.68 | above avg |
| Aide staffing (hrs/resident/day) | 2.52 | 2.33 | 2.34 | above avg |
| Nursing staff turnover | —% | 50.4% | 46.4% | — |
| Deficiencies cited, last inspection | 7.0 | 5.6 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the August 14, 2025 inspection was corrected by September 4, 2025
Penalties in CMS records: 4 fines totaling $359,818, 6 total penalties, 2 Medicare payment denials.
What inspectors found at Vero Health & Rehab of Sylva
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Administration Deficiencies · Aug 14, 2025 · Full report (PDF) - Potential for harm
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Infection Control Deficiencies · Aug 14, 2025 · Full report (PDF) - Potential for harm
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies · Aug 14, 2025 · Full report (PDF) - Potential for harm
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies · Aug 14, 2025 · Full report (PDF) - Potential for harm
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies · Aug 14, 2025 · Full report (PDF)
Show all 12 deficiencies
- Minimal
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Rights Deficiencies · Aug 14, 2025 · Full report (PDF) - Minimal
Assure the security of all personal funds of residents deposited with the facility.
Resident Rights Deficiencies · Aug 14, 2025 · Full report (PDF) - Immediate jeopardy
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Jul 30, 2024 · Full report (PDF) - Actual harm
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · Jul 30, 2024 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Jul 30, 2024 · Full report (PDF) - Potential for harm
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · Jul 30, 2024 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Jul 30, 2024 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 417 Cloverdale Road
Sylva, NC 28779 - CMS certification #
- 345302
- Ownership
- For profit - Limited Liability company
- Certified beds
- 106
- Avg residents/day
- 83.3
- Provider type
- Medicare and Medicaid
- First certified
- 1989-05-10
- Setting
- Rural
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Vero Health & Rehab of Sylva using Google Maps.
Other public records
Full public records, with dates and sources
Location and nearby care
- Nearest hospital with an emergency room
- Harris Regional Hospital, Sylva. 0.7 miles away, straight line. CMS overall hospital rating: 3 of 5 stars.
- Nearest Medicare nursing home
- Skyland Care Center, Sylva. 0.1 miles away, straight line.
- Nearest home health agency office
- Harris Home Health, Sylva. 0.9 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 1.9 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 28779 as rural (rural area).
- Dialysis within 15 miles
- Davita Sylva Dialysis Center, Sylva, 0.4 miles away, straight line (CMS rating 4 of 5 stars)
- Hospice
- 5 Medicare hospices tell CMS they serve ZIP code 28779.
Carepartners Home Care & Hospice, office in Franklin, 16.5 miles away, straight line
Haywood Hospice And Palliative Care, office in Waynesville, 17.5 miles away, straight line (CMS family survey rating 4 of 5 stars) - Nearest geriatric medicine practice
- Golnosh Sharafsaleh, MD, Asheville. 39.8 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively high. By hazard: hurricane relatively low, inland flooding very high, wildfire very low, tornado relatively moderate, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
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Frequently asked questions
Is Vero Health & Rehab of Sylva a good nursing home?
CMS gives Vero Health & Rehab of Sylva an overall rating of 1 out of 5 stars, including 2/5 for staffing and 1/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Vero Health & Rehab of Sylva staffed?
Vero Health & Rehab of Sylva reports 3.75 total nurse hours per resident per day, compared with the North Carolina average of 3.78.
Has Vero Health & Rehab of Sylva had inspection problems?
Its most recent CMS inspection cited 7 deficiencies.
How many beds does Vero Health & Rehab of Sylva have?
Vero Health & Rehab of Sylva is certified for 106 beds.