Assisted Living and Memory Care
Willow Ridge Memory Care
2040 Milton Road, Charlotte, NC 28215 · Map
Licensed for 52 residents · Charlotte Health Holdings, LLC
Willow Ridge Memory Care is a state-licensed assisted living, memory care community in Charlotte, North Carolina. It is licensed for 52 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
State inspections
Last state inspection: May 13, 2025. See the record
License
Active, 52 residents
Adult Care Home HAL-060-111. Licensee Charlotte Health Holdings, LLC.
Nearest emergency room
4.3 miles
Atrium Health University City, rated 3 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Willow Ridge Memory Care this community | 52 | Not published | Active | DHSR star rating 2 stars, 0 Type A, 0 Type B | |
| McClain's Family Care Home #1 | 0.4 mi | 5 | Not published | Active | DHSR star rating 3 stars, 0 Type A, 0 Type B |
| Cuthbertson Village at Aldersgate | 0.8 mi | 61 | $2,755/mo | Active | DHSR star rating 4 stars, 0 Type A, 0 Type B |
| Parker Terrace | 0.8 mi | 53 | Not published | Active | DHSR star rating 3 stars, 0 Type A, 0 Type B |
| East Towne | 1.4 mi | 120 | Not published | Active | DHSR star rating 3 stars, 0 Type A, 0 Type B |
State inspection recordDHSR star rating 2 stars, 0 Type A, 0 Type B
- DHSR star rating
- 2 stars, score 88.50 issued August 13, 2026 after a monitoring visit
- Last state inspection
- May 13, 2025 (Constr Biennial Follow-up)
- Inspections posted since October 15, 2023
- 5, 1 with no deficiencies cited
- Type A1 violations
- 0 death or serious harm, abuse, neglect or exploitation
- Type A2 violations
- 0 substantial risk of those
- Type B violations
- 0 detrimental to health, safety or welfare
- Other rules not met
- 0
- Penalties (last 36 months)
- None
4 reports could not be read automatically; the counts above leave them out. Open them on the state’s site.
Inspections since October 15, 2023
- May 13, 2025: Constr Biennial Follow-up, no deficiencies cited.
- December 11, 2024: Constr Biennial Follow-up, deficiencies cited. Report
- November 6, 2024: ACLS Annual, deficiencies cited. Report
- August 14, 2024: Constr Biennial, deficiencies cited. Report
- August 14, 2024: Constr Biennial Follow-up, deficiencies cited. Report
Read every report on the state’s site → · DHSR star rating worksheet
What these terms mean
The DHSR star rating is the state's rating, not ours. DHSR: each facility “begins with a base score of 100 points. Based on the facility's compliance or non-compliance with rule areas during inspections, the facility earns merit or demerit points which are added or subtracted from the 100 base points.” Scale: 4 stars = 100 or more points on two consecutive annual surveys; 3 stars = 90.0 to 99.9 points (or 100 or more on one annual inspection); 2 stars = 80.0 to 89.9; 1 star = 70.0 to 79.9; 0 stars = 69.9 or lower.
DHSR: “months will typically pass between inspections and much could change for the better or worse in a facility between inspections. Therefore, it is advised that consumers visit the facility themselves before making such an important decision.”
Type A1 violation: “a violation by a facility of applicable laws and regulations governing a facility which results in death or serious physical harm, abuse, neglect, or exploitation of a resident.”
Type A2 violation: “a violation by a facility of applicable laws and regulations governing the licensure of a facility which results in substantial risk that death or serious physical harm, abuse, neglect, or exploitation will occur.”
Type B violation: “a violation by a facility of applicable laws and regulations governing a facility which is detrimental to the health, safety, or welfare of any resident, but which does not result in substantial risk that death or serious physical harm, abuse, neglect, or exploitation will occur.” There is no fine for a Type B violation; an “Unabated B” is one not corrected within 45 days, which can be fined up to $400 a day.
A deficiency cited without a violation type is a rule not met that DHSR did not classify as a Type A or Type B violation.
IDR pending means the facility asked for Informal Dispute Resolution, “a process that gives a facility the opportunity to dispute all or some of the findings of a state inspection.”
DHSR posts Statements of Deficiencies for inspections since November 1, 2014 where deficiencies were found; inspections with no deficiencies are listed as “No Deficiencies Cited” without a report. Violation counts cover inspections since October 15, 2023 and are read from DHSR’s reports; penalties cover the last 36 months. This home is licensed for 52 residents; larger homes are inspected and reported on more often, so read counts with size in mind. Source: North Carolina Division of Health Service Regulation, Adult Care Licensure Section, data as of October 15, 2026. Always visit in person and ask the community and the county Department of Social Services adult home specialist about anything listed here.
License and ownershipActive license, licensee Charlotte Health Holdings, LLC
- License type
- Adult Care Home
- License number
- HAL-060-111
- License status
- Active
- Licensed capacity
- 52
- Licensee
- Charlotte Health Holdings, LLC
- County
- Mecklenburg County
Source: North Carolina state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Paying with Medicaid and other programsHow Medicaid pays for care in North Carolina, and other programs
How Medicaid pays for care in North Carolina
- NC Medicaid Personal Care Services (PCS). Yes. NC Medicaid's Personal Care Services benefit covers hands-on personal care for eligible residents of licensed adult care homes. (state page)
Ask the community whether it accepts Medicaid.
Staff pay and workplace safety1 federal wage case with violations found; 1 OSHA inspection, 1 violation cited
Federal records about how the employer here treats its staff.
Federal wage and hour cases
The Department of Labor checks that staff are paid minimum wage and overtime as the law requires.
- Findings for Nov 5, 2006 to Nov 1, 2008. Violations found: Overtime. Back wages: $9,711 owed to 39 employees. Employer as DOL recorded it: Willow Ridge Assisted Living LLC (America's Living Centers). Case 1515402.
Source: U.S. Department of Labor, Wage and Hour Division enforcement data, loaded Oct 15, 2026. Concluded cases only. The dates are the period in which DOL found violations, not when the case opened or closed. Back wages are what the employer agreed to pay; penalties are what DOL assessed. DOL does not publish a page for each case, so search the dataset by case number.
OSHA workplace safety inspections
OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.
- Jan 23, 2018: programmed (planned) inspection, complete (health). Case closed Apr 23, 2018. 1 violation cited (1 serious). Penalties: $975 proposed, $975 now. OSHA record. OSHA recorded the employer as 136910 - Charlotte Health Holdings, LLC. Matched by street address; the name OSHA recorded differs from the community's.
Details
- Serious: Medical services and first aid (including eyewash stations) (1910.151(c)). Penalty $975 proposed, $975 now. To be fixed by Apr 2, 2018.
Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.
Location and nearby careNearest hospital 4.3 mi, nursing home 1.2 mi, pharmacy 0.3 mi
- Nearest hospital with an emergency room
- Atrium Health University City, Charlotte. 4.3 miles away, straight line. CMS overall hospital rating: 3 of 5 stars.
- Nearest Medicare nursing home
- Asbury Health and Rehabilitation Center, Charlotte. 1.2 miles away, straight line.
- Nearest home health agency office
- Atrium Health At Home University City, Charlotte. 4.3 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 0.3 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 28215 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fresenius Medical Care Aldersgate, Charlotte, 1.5 miles away, straight line (CMS rating 3 of 5 stars)
Fmc Of North Charlotte, Charlotte, 1.9 miles away, straight line (CMS rating 3 of 5 stars)
Fmc Independent Nephrology Services Charlotte, Charlotte, 2.6 miles away, straight line (CMS rating 4 of 5 stars) - Hospice
- 9 Medicare hospices tell CMS they serve ZIP code 28215.
Novant Health Hospice And Palliative Care A Department Of Novant Health, office in Charlotte, 4.8 miles away, straight line (CMS family survey rating 3 of 5 stars)
Hospice & Palliative Care Charlotte Region, office in Charlotte, 12.0 miles away, straight line (CMS family survey rating 4 of 5 stars)
Hospice And Palliative Care Of Cabarrus County, office in Kannapolis, 17.3 miles away, straight line (CMS family survey rating 5 of 5 stars) - Nearest geriatric medicine practice
- Atrium Health Specialty Network Inc, Charlotte. 4.3 miles away, straight line. 2 geriatric medicine doctors listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively low; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane relatively low, inland flooding relatively moderate, wildfire very low, tornado relatively moderate, heat wave relatively low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in December 2024. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
What we checked12 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| North Carolina Division of Health Service Regulation, Adult Care Licensure Section inspection records | Oct 15, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | See above |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | See above |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
Common questionsAnswers to 4 questions families ask
What type of care does Willow Ridge Memory Care provide?
Willow Ridge Memory Care is licensed by the state of North Carolina for assisted living, memory care in Charlotte, North Carolina. Its licensed capacity is 52 residents.
Does Lilisity rate Willow Ridge Memory Care?
No. We publish state licensing details for Willow Ridge Memory Care but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Willow Ridge Memory Care cost?
Assisted Living in North Carolina typically starts at $3,700 to $6,000 a month. Based on 100 communities that publish prices. These are area figures, not this community's price. Willow Ridge Memory Care does not publish its prices.
How do I contact Willow Ridge Memory Care?
Visit Willow Ridge Memory Care at 2040 Milton Road, Charlotte, NC 28215.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid