Assisted Living and Memory Care
TerraBella Hendersonville
3851 Howard Gap Road, Hendersonville, NC 28792 · Map
Licensed for 96 residents · EC Opco Hendersonville NC, LP
TerraBella Hendersonville is a state-licensed assisted living, memory care community in Hendersonville, North Carolina. It is licensed for 96 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
Starting prices the community publishes, with the date we checked each one and a link to where it is published. Care charges are usually added after an assessment.
| Care | Starting at | Checked |
|---|---|---|
| Assisted Living | $2,805 /mo | Mar 28, 2023 |
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
State inspections
Last state inspection: Jul 16, 2026. See the record
License
Active, 96 residents
Adult Care Home HAL-045-130. Licensee EC Opco Hendersonville NC, LP.
State inspection recordDHSR star rating 2 stars, 2 Type A, 1 Type B
- DHSR star rating
- 2 stars, score 89.00 issued August 24, 2026 after a follow-up inspection
- Last state inspection
- July 16, 2026 (ACLS Complaint and Follow-up)
- Inspections posted since October 15, 2023
- 9, 1 with no deficiencies cited
- Type A1 violations
- 1 death or serious harm, abuse, neglect or exploitation
- Type A2 violations
- 1 substantial risk of those
- Type B violations
- 1 detrimental to health, safety or welfare
- Other rules not met
- 3
- Penalties (last 36 months)
- 3, totaling $17,000
6 reports could not be read automatically; the counts above leave them out. Open them on the state’s site.
Penalties imposed by DHSR
- July 31, 2024: $3,000, Level A2, 10A NCAC 13F .0902(b) Health Care (inspection March 25, 2024, report). Paid in Full
- May 17, 2024: $7,000, Level A1, 10A NCAC 13F .0901(c) Personal Care and Supervision (inspection November 1, 2023, report). Paid in Full
- March 27, 2024: $7,000, Level A1, 10A NCAC 13F .0901(b) Personal Care and Supervision (inspection September 1, 2023, report). Paid in Full
Inspections since October 15, 2023
- July 16, 2026: ACLS Complaint and Follow-up, deficiencies cited. Report
- April 30, 2026: ACLS Annual, Complaint, and Follow-up, deficiencies cited. Report
- August 5, 2025: Constr Biennial Follow-up, deficiencies cited. Report
- April 10, 2025: ACLS Annual, deficiencies cited. Report
- February 28, 2025: Constr Biennial, deficiencies cited. Report
Show all 9
- February 26, 2025: Constr Biennial, deficiencies cited. Report
- July 10, 2024: ACLS Complaint and Follow-up, no deficiencies cited.
- March 25, 2024: ACLS Follow-up, 3 other rules not met, 1 Type A2 violation, 1 Type B violation. Report
- November 1, 2023: ACLS Complaint and Follow-up, 1 Type A1 violation. Report
Violations cited, most recent first
- March 25, 2024: Type A2, Staff must give each resident the personal care and supervision their needs and care plan call for 10A NCAC 13F .0901. DHSR: “Based on interviews and record reviews, the facility failed to provide adequate supervision for 2 of 2 sampled residents (#3 and #5) who had a history of falls with no additional safety interventions ordered or implemented to minimize future falls.” Report
- March 25, 2024: Type B, Medications and treatments must be given as ordered by the prescriber 10A NCAC 13F .1004. DHSR: “Based on observations, interviews, and record reviews, the facility failed to ensure medications were administered as ordered for 1 of 1 sampled resident (Resident #1) related to a medication used to prevent blood clots.” Report
- November 1, 2023: Type A1, Staff must give each resident the personal care and supervision their needs and care plan call for 10A NCAC 13F .0901. DHSR: “Based on record reviews and interviews, the facility failed to respond immediately for 1 out of 1 sampled residents when staff became aware Resident #4's bathroom door was locked, and Resident #4 was nowhere to be found.” Report
Other rules found not met
- Residents' rights under state law (G.S. 131D-21) must be protected
- Medications and treatments must be given as ordered by the prescriber
- Health care personnel registry
Read every report on the state’s site → · DHSR star rating worksheet
What these terms mean
The DHSR star rating is the state's rating, not ours. DHSR: each facility “begins with a base score of 100 points. Based on the facility's compliance or non-compliance with rule areas during inspections, the facility earns merit or demerit points which are added or subtracted from the 100 base points.” Scale: 4 stars = 100 or more points on two consecutive annual surveys; 3 stars = 90.0 to 99.9 points (or 100 or more on one annual inspection); 2 stars = 80.0 to 89.9; 1 star = 70.0 to 79.9; 0 stars = 69.9 or lower.
DHSR: “months will typically pass between inspections and much could change for the better or worse in a facility between inspections. Therefore, it is advised that consumers visit the facility themselves before making such an important decision.”
Type A1 violation: “a violation by a facility of applicable laws and regulations governing a facility which results in death or serious physical harm, abuse, neglect, or exploitation of a resident.”
Type A2 violation: “a violation by a facility of applicable laws and regulations governing the licensure of a facility which results in substantial risk that death or serious physical harm, abuse, neglect, or exploitation will occur.”
Type B violation: “a violation by a facility of applicable laws and regulations governing a facility which is detrimental to the health, safety, or welfare of any resident, but which does not result in substantial risk that death or serious physical harm, abuse, neglect, or exploitation will occur.” There is no fine for a Type B violation; an “Unabated B” is one not corrected within 45 days, which can be fined up to $400 a day.
A deficiency cited without a violation type is a rule not met that DHSR did not classify as a Type A or Type B violation.
IDR pending means the facility asked for Informal Dispute Resolution, “a process that gives a facility the opportunity to dispute all or some of the findings of a state inspection.”
DHSR posts Statements of Deficiencies for inspections since November 1, 2014 where deficiencies were found; inspections with no deficiencies are listed as “No Deficiencies Cited” without a report. Violation counts cover inspections since October 15, 2023 and are read from DHSR’s reports; penalties cover the last 36 months. This home is licensed for 96 residents; larger homes are inspected and reported on more often, so read counts with size in mind. Source: North Carolina Division of Health Service Regulation, Adult Care Licensure Section, data as of October 15, 2026. Always visit in person and ask the community and the county Department of Social Services adult home specialist about anything listed here.
License and ownershipActive license, licensee EC Opco Hendersonville NC, LP
- License type
- Adult Care Home
- License number
- HAL-045-130
- License status
- Active
- Licensed capacity
- 96
- Licensee
- EC Opco Hendersonville NC, LP
- County
- Henderson County
- Administrator
- Teresa Suttles
Source: North Carolina state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Administrator name from the North Carolina licensing record, as of Sep 9, 2026.
Paying with Medicaid and other programsHow Medicaid pays for care in North Carolina, and other programs
How Medicaid pays for care in North Carolina
- NC Medicaid Personal Care Services (PCS). Yes. NC Medicaid's Personal Care Services benefit covers hands-on personal care for eligible residents of licensed adult care homes. (state page)
Ask the community whether it accepts Medicaid.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in July 2026. What was it, and how was it fixed?
- Your published starting price is a base rate. What would the total monthly cost be for my parent's needs?
- How much have prices gone up in each of the last three years?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
What we checked8 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| North Carolina Division of Health Service Regulation, Adult Care Licensure Section inspection records | Oct 15, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 4 questions families ask
What type of care does TerraBella Hendersonville provide?
TerraBella Hendersonville is licensed by the state of North Carolina for assisted living, memory care in Hendersonville, North Carolina. Its licensed capacity is 96 residents.
Does Lilisity rate TerraBella Hendersonville?
No. We publish state licensing details for TerraBella Hendersonville but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does TerraBella Hendersonville cost?
Assisted Living in North Carolina typically starts at $3,700 to $6,000 a month. Based on 100 communities that publish prices. These are area figures, not this community's price. The starting prices it publishes are in the Prices section on this page.
How do I contact TerraBella Hendersonville?
Use TerraBella Hendersonville's website, terrabellaseniorliving.com/terrabella-hendersonville, or visit at 3851 Howard Gap Road, Hendersonville, NC 28792.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid