Assisted Living and Memory Care
Spring Arbor of Steele Creek
13600 S. Tryon Street, Charlotte, NC 28278 · Map
Licensed for 90 residents · Spring Arbor Steele Creek NC Tenant, LLC
Spring Arbor of Steele Creek is a state-licensed assisted living, memory care community in Charlotte, North Carolina. It is licensed for 90 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
State inspections
Last state inspection: Aug 6, 2026. See the record
License
Active, 90 residents
Adult Care Home HAL-060-175. Licensee Spring Arbor Steele Creek NC Tenant, LLC.
Nearest emergency room
7.2 miles
Atrium Health Pineville, rated 3 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Spring Arbor of Steele Creek this community | 90 | Not published | Active | DHSR star rating 3 stars, 9 Type A, 6 Type B | |
| Hamilton Family Care Home | 0.9 mi | 5 | Not published | Active | DHSR star rating 3 stars, 0 Type A, 0 Type B |
| Calveria Living at Fort Mill | 3.0 mi | 54 | Not published | Active | No record |
| Wellmore of Tega Cay | 3.4 mi | 150 | Not published | Active | No record |
| Lake Wylie Assisted Living Community | 4.3 mi | 110 | Not published | Active | No record |
State inspection recordDHSR star rating 3 stars, 9 Type A, 6 Type B
- DHSR star rating
- 3 stars, score 94.75 issued September 10, 2026 after a follow-up inspection
- Last state inspection
- August 6, 2026 (ACLS Follow-up)
- Inspections posted since October 15, 2023
- 9, 1 with no deficiencies cited
- Type A1 violations
- 7 death or serious harm, abuse, neglect or exploitation
- Type A2 violations
- 2 substantial risk of those
- Type B violations
- 6 detrimental to health, safety or welfare
- Other rules not met
- 3
- Penalties (last 36 months)
- 20, totaling $461,200
6 reports could not be read automatically; the counts above leave them out. Open them on the state’s site.
Penalties imposed by DHSR
- July 12, 2024: $20,000, Level A2, 10A NCAC 13F .1308(a) Special Care Unit Staff (inspection May 21, 2024, report). Settlement Agreement
- July 12, 2024: $20,000, Level A2, 10A NCAC 13F .0311(a) Other Requirements (inspection May 21, 2024, report). Settlement Agreement
- July 12, 2024: $16,000, Level A1, 10A NCAC 13F .0901(b) Personal Care and Supervision (inspection May 21, 2024, report). Settlement Agreement
- June 12, 2024: $146,000, Level Unabated B, 10A NCAC 13F .1309 Special Care Unit Staff Orientation And Train (inspection November 20, 2023, report). Settlement Agreement
- June 12, 2024: $14,600, Level Unabated B, 10A NCAC 13F .0505 Training On Care Of Diabetic Resident (inspection November 20, 2023, report). Settlement Agreement
Show all 9
- June 12, 2024: $16,000, Level A2, 10A NCAC 13F .0901(c) Personal Care and Supervision (inspection November 20, 2023, report). Settlement Agreement
- June 12, 2024: $20,000, Level A1, 10A NCAC 13F .0902(b) Health Care (inspection November 20, 2023, report). Settlement Agreement
- June 12, 2024: $14,600, Level Unabated B, 10A NCAC 13F .1004(g) Medication Administration (inspection November 20, 2023, report). Settlement Agreement
- and 12 more on the state’s site
Inspections since October 15, 2023
- August 6, 2026: ACLS Follow-up, deficiencies cited. Report
- May 28, 2026: ACLS Annual, deficiencies cited. Report
- June 11, 2025: Constr Complaint, deficiencies cited. Report
- June 11, 2025: Constr Biennial Follow-up, deficiencies cited. Report
- April 16, 2025: Constr Biennial, deficiencies cited. Report
Show all 9
- April 16, 2025: Constr Complaint Follow-up, no deficiencies cited.
- May 21, 2024: ACLS Complaint, deficiencies cited. Report
- February 12, 2024: ACLS Complaint, 6 Type A1 violations, 1 Type B violation. Report
- November 20, 2023: ACLS Follow-up, 3 other rules not met, 1 Type A1 violation, 2 Type A2 violations, 5 Type B violations. Report
Violations cited, most recent first
- February 12, 2024: Type A1, Residents must get the health care their care plan calls for, with referral and follow-up for health needs 10A NCAC 13F .0902. DHSR: “Based on interviews and record reviews the facility failed to ensure physician's orders were implemented for 2 of 5 sampled residents (#1 and #5) related to taking blood pressures twice daily (#1) and taking finger stick blood sugars (FSBS) twice daily (#5).” Report
- February 12, 2024: Type A1, Residents' rights under state law (G.S. 131D-21) must be protected 10A NCAC 13F .0909. DHSR: “Based on interviews and record reviews, the facility failed to ensure 2 of 5 sampled residents (Resident #2 and #3) were free from neglect, abuse and exploitation related to reports of a male staff member inappropriately touching, hugging, and kissing while staff observed the behaviors and did not intervene to protect the residents.” Report
- February 12, 2024: Type A1, Medications and treatments must be given as ordered by the prescriber 10A NCAC 13F .1004. DHSR: “Based on observations, interviews, and record Division of Health Service Regulation D 3 reviews, the facility failed to ensure medications were administered as ordered for 4 of 6 sampled residents (#1, #2, #4, and #5) which included a medication to lower blood pressure (#1, #4), a medication to treat an intestinal disorder (#1), a medication to treat vaginal dryness (#1), a medication to treat depression (#2), a medication to treat Alzheimer's disease (#2), a medication to prevent blood clots (#4), and a medication used to control high blood sugars (#5).” Report
- February 12, 2024: Type B, Medications and treatments must be given as ordered by the prescriber 10A NCAC 13F .1004. DHSR: “Based on interviews, and record reviews, the facility failed to ensure the Medication Administration Records (MAR) were accurate for 2 of 5 residents (#1 and #4) including inaccurate documentation of a medication to treat hypertension (#1, #4), a medication to treat vaginal dryness (#1), and a medication to prevent blood clots (#4).” Report
- February 12, 2024: Type A1, Health care personnel registry 10A NCAC 13F .1205. Report
Show all 9
- February 12, 2024: Type A1, Accidents and incidents must be reported to the county DSS 10A NCAC 13F .1212. DHSR: “Based on interviews and record reviews, the facility failed to immediately notify the county Department of Social Services (DSS) and local law enforcement about potential abuse and exploitation of 2 of 2 sampled residents (#2 and #3) who were inappropriately touched by a male staff member.” Report
- February 12, 2024: Type A1, State law: the home must carry out the Residents' Bill of Rights (G.S. 131D-25) G.S. 131D-25. DHSR: “Based on interviews and record reviews the facility failed to ensure physician's orders were implemented for 2 of 5 sampled residents (#1 and Division of Health Service Regulation D98 #5) related to taking blood pressures twice daily (#1) and taking finger stick blood sugars (FSBS) twice daily (#5).” Report
- November 20, 2023: Type B, Staff who give medications must be trained, pass the state exam and keep up continuing education 10A NCAC 13F .0403. DHSR: “Based on interviews and record reviews the facility failed to ensure 3 of 6 sampled medication aides (MA) (Staff D, E and F) completed a medication administration clinical skills validation prior to the administration of resident's medication.” Report
- and 7 more in the reports
Other rules found not met
- Medications and treatments must be given as ordered by the prescriber
- Accidents and incidents must be reported to the county DSS
- Special care unit disclosure
Read every report on the state’s site → · DHSR star rating worksheet
What these terms mean
The DHSR star rating is the state's rating, not ours. DHSR: each facility “begins with a base score of 100 points. Based on the facility's compliance or non-compliance with rule areas during inspections, the facility earns merit or demerit points which are added or subtracted from the 100 base points.” Scale: 4 stars = 100 or more points on two consecutive annual surveys; 3 stars = 90.0 to 99.9 points (or 100 or more on one annual inspection); 2 stars = 80.0 to 89.9; 1 star = 70.0 to 79.9; 0 stars = 69.9 or lower.
DHSR: “months will typically pass between inspections and much could change for the better or worse in a facility between inspections. Therefore, it is advised that consumers visit the facility themselves before making such an important decision.”
Type A1 violation: “a violation by a facility of applicable laws and regulations governing a facility which results in death or serious physical harm, abuse, neglect, or exploitation of a resident.”
Type A2 violation: “a violation by a facility of applicable laws and regulations governing the licensure of a facility which results in substantial risk that death or serious physical harm, abuse, neglect, or exploitation will occur.”
Type B violation: “a violation by a facility of applicable laws and regulations governing a facility which is detrimental to the health, safety, or welfare of any resident, but which does not result in substantial risk that death or serious physical harm, abuse, neglect, or exploitation will occur.” There is no fine for a Type B violation; an “Unabated B” is one not corrected within 45 days, which can be fined up to $400 a day.
A deficiency cited without a violation type is a rule not met that DHSR did not classify as a Type A or Type B violation.
IDR pending means the facility asked for Informal Dispute Resolution, “a process that gives a facility the opportunity to dispute all or some of the findings of a state inspection.”
DHSR posts Statements of Deficiencies for inspections since November 1, 2014 where deficiencies were found; inspections with no deficiencies are listed as “No Deficiencies Cited” without a report. Violation counts cover inspections since October 15, 2023 and are read from DHSR’s reports; penalties cover the last 36 months. This home is licensed for 90 residents; larger homes are inspected and reported on more often, so read counts with size in mind. Source: North Carolina Division of Health Service Regulation, Adult Care Licensure Section, data as of October 15, 2026. Always visit in person and ask the community and the county Department of Social Services adult home specialist about anything listed here.
License and ownershipActive license, licensee Spring Arbor Steele Creek NC Tenant, LLC
- License type
- Adult Care Home
- License number
- HAL-060-175
- License status
- Active
- Licensed capacity
- 90
- Licensee
- Spring Arbor Steele Creek NC Tenant, LLC
- County
- Mecklenburg County
Source: North Carolina state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Paying with Medicaid and other programsHow Medicaid pays for care in North Carolina, and other programs
How Medicaid pays for care in North Carolina
- NC Medicaid Personal Care Services (PCS). Yes. NC Medicaid's Personal Care Services benefit covers hands-on personal care for eligible residents of licensed adult care homes. (state page)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 7.2 mi, nursing home 3.4 mi, pharmacy 0.6 mi
- Nearest hospital with an emergency room
- Atrium Health Pineville, Charlotte. 7.2 miles away, straight line. CMS overall hospital rating: 3 of 5 stars.
- Nearest Medicare nursing home
- The Lodge At Wellmore- Tega Cay, Fort Mill. 3.4 miles away, straight line.
- Nearest home health agency office
- Adoration Home Health, Charlotte. 5.1 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 0.6 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 28278 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fresenius Medical Care Southwest Charlotte, Charlotte, 0.5 miles away, straight line (CMS rating 4 of 5 stars)
Davita Fort Mill Dialysis, Fort Mill, 3.5 miles away, straight line (CMS rating 3 of 5 stars)
Fresenius Kidney Care Southeast Mecklenburg County, Pineville, 6.8 miles away, straight line (CMS rating 4 of 5 stars) - Hospice
- 12 Medicare hospices tell CMS they serve ZIP code 28278.
Hospice & Palliative Care Charlotte Region, office in Charlotte, 8.3 miles away, straight line (CMS family survey rating 4 of 5 stars)
Hospice And Community Care, office in Rock Hill, 8.7 miles away, straight line (CMS family survey rating 3 of 5 stars)
Hospice & Palliative Care Palmetto Region, office in Fort Mill, 10.4 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Broad River Rehabilitation, Charlotte. 7.2 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk very low; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: very low. By hazard: hurricane relatively low, inland flooding relatively low, wildfire very low, tornado relatively moderate, heat wave relatively low, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in August 2026. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
What we checked13 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| North Carolina Division of Health Service Regulation, Adult Care Licensure Section inspection records | Oct 15, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Only cases that look tied to an earlier operator (not shown) |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 4 questions families ask
What type of care does Spring Arbor of Steele Creek provide?
Spring Arbor of Steele Creek is licensed by the state of North Carolina for assisted living, memory care in Charlotte, North Carolina. Its licensed capacity is 90 residents.
Does Lilisity rate Spring Arbor of Steele Creek?
No. We publish state licensing details for Spring Arbor of Steele Creek but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Spring Arbor of Steele Creek cost?
Assisted Living in North Carolina typically starts at $3,700 to $6,000 a month. Based on 100 communities that publish prices. These are area figures, not this community's price. Spring Arbor of Steele Creek does not publish its prices.
How do I contact Spring Arbor of Steele Creek?
Use Spring Arbor of Steele Creek's website, springarborliving.com/nc/charlotte/spring-arbor-of-steele-creek, or visit at 13600 S. Tryon Street, Charlotte, NC 28278.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid