“I consider myself lucky to be here. This is a first-class place, the people are very kind, and they're really responsive. Management is very nice and really good. The food is very good and the service is excellent. The variety of activities is outstanding. Housekeeping, laundry and maintenance are all a 10, and I feel safe and comfortable. I'm very happy to be here.”
Independent Living and Assisted Living
Verra Spring at Heritage Woods
3812 Forrestgate Drive, Winston-Salem, NC 27103 · Map
Independent LivingAlso assisted living
29 residentsLicensed capacity
$3,700 to $6,000/moTypical assisted living start in North Carolina, from 100 communities that publish prices
20+ interviewsPhone-verified by Senior Living Alliance
What residents and families say
Verified by phone interview
Senior Living Alliance interviews named residents and family members by phone and records each call. Every testimonial is dated and published as given. How we verify
19 more testimonials
“Management does a good job, and in general they offer a lot of activities. The housekeeper does a good job cleaning the room, maintenance does a really good job, and I think the nurses do really well. What my mother is getting is really pretty good. The assisted living team does a really good job, and the residents all look happy. I usually recommend it when I know people are looking.”
“I'm just glad I'm here. The director runs a very tight ship with good people, and there's not a lot of turnover. I like the food very much, and I have no issue with the employees whatsoever. There's something going on all the time: lots of music, lectures, trips, and breaks on the patio. The transportation is easy to schedule and the driver is very nice. The security is very good, and I recommend it to people all the time.”
“To me it's all about how the residents are treated, and they do a wonderful job of making them feel they're not old and forgotten. Management is personable, upbeat, never patronizing, and quick to return calls. My cousin is really happy with the dining; some of the staff are super friendly and the food is good. There's always something going, with music playing and creative crafts that aren't the same things over and over. Maintenance has been really responsive, and the aides are very helpful and friendly. They're a great team, and I'm very likely to recommend it.”
“We like it very well, and I think it's the best one in town. The director is very knowledgeable, very friendly, and really keeps things up and going. They have great activities and talented people coming in to perform, so they keep us very happy and busy. We're both in our 90s, and there's more to do than we can keep up with. They just painted the outside, and there are lovely flowers. The transportation is efficient and timely. We're happy that we don't have to cook anymore. I would recommend it.”
“This is one of the best I've seen. They care about people and work with those of us who live here, and the executive director does an excellent job balancing everything. The food is excellent, they try to please everybody, and the waiters are helpful and nice. Our new activity director is energetic, very creative and relates to all the residents. Housekeeping is pleasant and cooperative, and maintenance does its best. For what we get compared to other places, I'm very satisfied. We love it here, and I would recommend it.”
“An old friend has lived here several years and is very happy, so we never looked anyplace else. Everyone has been very helpful and put no roadblocks in front of us; as far as I'm concerned, they couldn't do any better. I used to cook a lot, so I know food, and it's better than I expected. There's a rather amazing variety of activities, and any time we've needed maintenance, the men have been right there for us. I would very likely recommend it.”
“This is a wonderfully run place. Management has built a sense of family, and people know each other by name. Without assigned seating, residents welcome you to their table. The soups are delicious, and I have soup almost every day; the servers are cordial and Johnny-on-the-spot. There's great variety on the activity calendar. Our housekeeper deserves a ten, and maintenance did a very fine job. After looking at other places, we believe we're getting good value, and we've recommended it many times.”
“From four years of experience, I know this is an exceptional place. I came here single and met my husband in the dining room. Management is superior and takes good care of us. The food is too good to pass by, the variety is excellent, and so is the service. We have all the activities we want. Housekeeping does a fabulous job, maintenance is superior, and the grounds are well kept year-round for our daily walks. It's a great location near shops. I'd recommend it in a heartbeat, and I have.”
“I just love it here, and I'm proud to live here. They have a lot of good people in the dining room, and there's something entertaining going on most days. My housekeeper works hard, and my room is always clean. When my shower head went bad, maintenance fixed it that day, and the residents love those guys; they're part of the family. The bus driver is so good I would hire her today. It's the people you see every day that make it, and I recommend it emphatically.”
“Management is very caring and detail oriented, and they love all the people here. The meals have a good variety, are prepared properly, and are always hot when they should be hot and cold when they should be cold. Residents really enjoy the activities, which happen almost every day. Maintenance keeps up with the lawn and carpets, and my mother is taken care of as she should be. It has a homey feel, and I would recommend it.”
“I recently had the pleasure of visiting a senior living facility where my mother stays, and I must say, it exceeded my expectations. The management team was incredibly welcoming and responsive, making the transition smooth for my family. The food was diverse and well-prepared, pleasing even the pickiest eaters. My loved one has enjoyed a variety of engaging activities, especially the musical events. Overall, the community feels warm and inviting, making it a fantastic place for seniors. Highly recommend!”
“I have had a great experience with this senior living facility. The management is outstanding, always responsive to our needs. The dining options are enjoyable, and the activities offered are engaging and varied, which my mother loves. The housekeeping keeps everything clean and tidy, and maintenance is prompt with requests. Overall, it feels like a warm and welcoming community, and I would definitely recommend it to others looking for a supportive environment.”
“The management team is incredibly dedicated and always ready to assist. The dining options are excellent, with a well-planned menu and delicious meals. The activities are diverse and engaging, keeping everyone active and social. Housekeeping is prompt and thorough, and maintenance is quick to respond to any needs. Overall, I feel I'm receiving great value for my money. I highly recommend this community to other people!”
“The management team is responsive and keeps me informed about everything happening with my parents. The dining service is top-notch, the food is good, and the service is outstanding. The activities offered are engaging, and housekeeping does a fantastic job. Overall, it's a great place, and I would highly recommend it to others!”
“I couldn't be happier with my experience living in this community. The management is incredibly responsive and friendly, making me feel welcome right from the start. The activities are fantastic, thanks to an amazing activities coordinator who keeps everything organized and fun. The housekeeping service has been a lifesaver, always thorough and dependable. Overall, this place feels safe and comfortable, and I highly recommend it to anyone looking for a great community to call home.”
“I have had a fantastic experience at this senior living facility where my parents reside. The management is exceptional, always going above and beyond to assist. The dining options are varied and delicious, making meals enjoyable. Activities are well-planned and engaging, which my dad loves. Housekeeping is reliable, and the apartments are well-maintained. Overall, it's a great value for the services provided, and I highly recommend this community to anyone looking for a welcoming place for their loved ones.”
“The management is top-notch, always accessible and responsive. The dining options are delicious and served hot, with a great variety to choose from. There are plenty of engaging activities that promote socialization and physical fitness. The housekeeping is consistent and professional, and maintenance is quick to address any issues. Overall, I feel safe, comfortable, and truly valued here!”
“My mom lives at this community and it has been a great experience! The management is incredibly helpful and made the transition seamless. The variety of activities keep her engaged, and she really enjoys the entertainment offered. The housekeeping staff is reliable, and the overall atmosphere feels safe and welcoming. Plus, the value for the price is excellent. I would definitely recommend this place to anyone looking for a supportive environment!”
“The management team is incredibly helpful and always goes the extra mile to assist residents and families, the dining options are fantastic, with a great variety of meals that everyone seemed to enjoy, and the activities are engaging, making it easy for residents to stay active and social. Overall, the atmosphere is welcoming, and the accommodations are just perfect!”
About the community
Written by Verra Spring at Heritage Woods
Tucked along a private wooded road in the heart of Winston-Salem, Heritage Woods is the area's only full-service Independent and Assisted Living rental community: no buy-in fee, ever. A walking trail rings the campus, live concerts fill the two-story atrium, and the signature Wellness Edge approach pairs preventative care with Coro Health music programs and Eversound headphones. Minutes from Wake Forest University and the UNC School of the Arts.
- Rental community with no buy-in fee
- Walking trail surrounding the wooded campus
- Three meals daily with all-day dining and a salad bar
- The Wellness Edge preventative approach to assisted living
- Scheduled transportation seven days a week
Life at Verra Spring at Heritage Woods
Dining
Three freshly prepared meals are served daily in the dining room, where staff take orders at the table from daily specials or an alternate menu. Independent living residents have multiple menu selections, a full salad bar and all-day dining hours. Special requests for individual dietary needs are accepted, and a private dining room is available.
Activities
The activities program includes planned outings, cultural events, fitness classes, educational programs and card games. The community holds regular live music concerts from area performers, plus worship services and Bible study. A walking trail surrounds the building, and residents garden and watch birds on the grounds.
Wooded CampusA private, tree-lined setting with a walking trail, gazebo, and landscaped patios: in the middle of the city.
The Wellness EdgeA preventative, wellness-first approach to care, with fitness programs and wellness assessments.
Live Music & LearningRegular concerts from area performers plus classes, day trips, and educational programs.
Open-Door CommunityFamily and friends are welcome 24/7: this is a home, not a lock-and-key building.
Amenities
- Walking trail
- Fitness center
- Library
- Computer center
- Beauty salon
- Private dining room
- Landscaped patios
- On-site therapy services
- Guest accommodations
- Laundry rooms
Floor plans
14 layouts from Verra Spring at Heritage Woods’s website. Sizes and prices are as the community lists them; ask which are available now.
Prices
Starting prices the community publishes, with the date we checked each one and a link to where it is published. Care charges are usually added after an assessment.
| Care | Starting at | Checked |
|---|---|---|
| Independent Living | $2,795 /mo | Oct 11, 2026 |
| Assisted Living | $2,795 /mo | Oct 12, 2026 |
Area costs
Assisted Living in North Carolina typically starts at $3,700 to $6,000 a month. Based on 100 communities that publish prices. These are area figures, not this community's price.
Independent Living in North Carolina typically starts at $2,250 to $4,250 a month. Based on 33 communities that publish prices. These are area figures, not this community's price.
Care and services
From the community’s website
What Verra Spring at Heritage Woods says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- 3 meals a day.
Three Prepared Meals Per Day
(page, checked Oct 12, 2026)
How this page is paid for. Lilisity is operated by Senior Living Alliance. Verra Spring at Heritage Woods is a member and pays SLA for its resident and family interview program. Payment never changes a testimonial, a rating or the order of search results. The description, features and photos come from the community. Testimonials come from SLA phone interviews. Prices, license details and inspections come from the community’s published rates and public records. How we verify testimonials · How we are paid
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
State inspections
0Type A violations
0Type B violations
Last state inspection: Jan 14, 2026. See the record
License
Active, 29 residents
Adult Care Home HAL-034-003. Licensee KRC Woods, LP.
Nearest emergency room
0.8 miles
Novant Health Forsyth Medical Center, rated 4 of 5 stars by CMS.
State inspection recordDHSR star rating 4 stars, 0 Type A, 0 Type B
- DHSR star rating
- 4 stars, score 106.50 issued March 19, 2026 after an annual inspection
- Last state inspection
- January 14, 2026 (ACLS Annual)
- Inspections posted since October 15, 2023
- 4, 3 with no deficiencies cited
- Type A1 violations
- 0 death or serious harm, abuse, neglect or exploitation
- Type A2 violations
- 0 substantial risk of those
- Type B violations
- 0 detrimental to health, safety or welfare
- Other rules not met
- 0
- Penalties (last 36 months)
- None
- No deficiencies cited at the last 2 inspections (August 2024 to January 2026)
1 report could not be read automatically; the counts above leave them out. Open them on the state’s site.
Inspections since October 15, 2023
- January 14, 2026: ACLS Annual, no deficiencies cited.
- August 7, 2024: ACLS Annual and Follow-up, no deficiencies cited.
- February 7, 2024: Constr Biennial Follow-up, no deficiencies cited.
- October 25, 2023: Constr Biennial, deficiencies cited. Report
Read every report on the state’s site → · DHSR star rating worksheet
What these terms mean
The DHSR star rating is the state's rating, not ours. DHSR: each facility “begins with a base score of 100 points. Based on the facility's compliance or non-compliance with rule areas during inspections, the facility earns merit or demerit points which are added or subtracted from the 100 base points.” Scale: 4 stars = 100 or more points on two consecutive annual surveys; 3 stars = 90.0 to 99.9 points (or 100 or more on one annual inspection); 2 stars = 80.0 to 89.9; 1 star = 70.0 to 79.9; 0 stars = 69.9 or lower.
DHSR: “months will typically pass between inspections and much could change for the better or worse in a facility between inspections. Therefore, it is advised that consumers visit the facility themselves before making such an important decision.”
Type A1 violation: “a violation by a facility of applicable laws and regulations governing a facility which results in death or serious physical harm, abuse, neglect, or exploitation of a resident.”
Type A2 violation: “a violation by a facility of applicable laws and regulations governing the licensure of a facility which results in substantial risk that death or serious physical harm, abuse, neglect, or exploitation will occur.”
Type B violation: “a violation by a facility of applicable laws and regulations governing a facility which is detrimental to the health, safety, or welfare of any resident, but which does not result in substantial risk that death or serious physical harm, abuse, neglect, or exploitation will occur.” There is no fine for a Type B violation; an “Unabated B” is one not corrected within 45 days, which can be fined up to $400 a day.
A deficiency cited without a violation type is a rule not met that DHSR did not classify as a Type A or Type B violation.
IDR pending means the facility asked for Informal Dispute Resolution, “a process that gives a facility the opportunity to dispute all or some of the findings of a state inspection.”
DHSR posts Statements of Deficiencies for inspections since November 1, 2014 where deficiencies were found; inspections with no deficiencies are listed as “No Deficiencies Cited” without a report. Violation counts cover inspections since October 15, 2023 and are read from DHSR’s reports; penalties cover the last 36 months. This home is licensed for 29 residents; larger homes are inspected and reported on more often, so read counts with size in mind. Source: North Carolina Division of Health Service Regulation, Adult Care Licensure Section, data as of October 15, 2026. Always visit in person and ask the community and the county Department of Social Services adult home specialist about anything listed here.
License and ownershipActive license, licensee KRC Woods, LP
- License type
- Adult Care Home
- License number
- HAL-034-003
- License status
- Active
- Licensed capacity
- 29
- Licensee
- KRC Woods, LP
- County
- Forsyth County
- Executive Director
- Mary Stone
Source: North Carolina state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Executive Director name from the North Carolina licensing record, as of Sep 9, 2026.
Paying with Medicaid and other programsHow Medicaid pays for care in North Carolina, and other programs
How Medicaid pays for care in North Carolina
- NC Medicaid Personal Care Services (PCS). Yes. NC Medicaid's Personal Care Services benefit covers hands-on personal care for eligible residents of licensed adult care homes. (state page)
Ask the community whether it accepts Medicaid.
Staff pay and workplace safety1 federal wage case, no violations found; 1 OSHA inspection, no violations cited
Federal records about how the employer here treats its staff.
Federal wage and hour cases
The Department of Labor checks that staff are paid minimum wage and overtime as the law requires.
DOL also concluded 1 case here with no violations found, most recently for a period ending Mar 21, 2005.
Source: U.S. Department of Labor, Wage and Hour Division enforcement data, loaded Oct 15, 2026. Concluded cases only. The dates are the period in which DOL found violations, not when the case opened or closed. Back wages are what the employer agreed to pay; penalties are what DOL assessed. DOL does not publish a page for each case, so search the dataset by case number.
OSHA workplace safety inspections
OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.
- Oct 28, 2021: fatality or catastrophe inspection, no inspection (safety). Case closed Dec 21, 2021. No violations cited. OSHA record. OSHA recorded the employer as 150433 - KRC Woods L.p. Matched by street address; the name OSHA recorded differs from the community's.
Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.
Location and nearby careNearest hospital 0.8 mi, nursing home 0.8 mi, pharmacy 0.7 mi
- Nearest hospital with an emergency room
- Novant Health Forsyth Medical Center, Winston-Salem. 0.8 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Silas Creek Rehabilitation Center, Winston Salem. 0.8 miles away, straight line.
- Nearest home health agency office
- Centerwell Home Health, Winston-Salem. 0.8 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 0.7 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 27103 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Highland Oaks Dialysis Center, Winston Salem, 0.9 miles away, straight line (CMS rating 4 of 5 stars)
Miller Street Dialysis Center, Winston Salem, 2.6 miles away, straight line (has a shift starting after 5 pm; CMS rating 2 of 5 stars)
Piedmont Dialysis Center, Winston Salem, 3.8 miles away, straight line (CMS rating 3 of 5 stars) - Hospice
- 15 Medicare hospices tell CMS they serve ZIP code 27103.
Trellis Supportive Care, office in Winston Salem, 1.3 miles away, straight line (CMS family survey rating 4 of 5 stars)
Well Care Hospice, Inc., office in Advance, 7.6 miles away, straight line (CMS family survey rating 4 of 5 stars)
Hospice Of The Piedmont Inc, office in High Point, 17.9 miles away, straight line (CMS family survey rating 5 of 5 stars) - Nearest geriatric medicine practice
- Wake Forest University Health Sciences, Winston Salem. 1.2 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively moderate; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: hurricane relatively low, inland flooding relatively high, wildfire very low, tornado relatively moderate, heat wave relatively low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- Your published starting price is a base rate. What would the total monthly cost be for my parent's needs?
- How much have prices gone up in each of the last three years?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
- Is the apartment held during a hospital stay, and at what cost?
What we checked13 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| North Carolina Division of Health Service Regulation, Adult Care Licensure Section inspection records | Oct 15, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | See above |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | See above |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
Common questionsAnswers to 6 questions families ask
What levels of care does Heritage Woods offer?
Heritage Woods offers Independent Living and licensed Assisted Living on the same campus, plus respite care and guest accommodations. If your needs change, you can move to the Assisted Living wing without leaving the community or the friendships you've built.
What is the Wellness Edge?
The Wellness Edge is Heritage Woods' signature approach to Assisted Living that emphasizes preventative health, dietary support, physical wellness, and proactive interventions, complemented by a Coro Health partnership for music-based well-being.
What is the dining experience like?
Three freshly prepared meals are served daily with restaurant-style table service. Independent Living residents enjoy all-day dining hours, multiple menu selections, and a full salad bar, and special dietary requests are always welcomed.
Does Verra Spring at Heritage Woods have verified testimonials?
Yes. 20+ residents and family members have shared testimonials about Verra Spring at Heritage Woods through phone interviews verified by Senior Living Alliance.
How much does Verra Spring at Heritage Woods cost?
Assisted Living in North Carolina typically starts at $3,700 to $6,000 a month. Based on 100 communities that publish prices. These are area figures, not this community's price. The starting prices it publishes are in the Prices section on this page.
How do I contact Verra Spring at Heritage Woods?
Use Verra Spring at Heritage Woods's website, heritagewoodsseniorliving.com, or visit at 3812 Forrestgate Drive, Winston-Salem, NC 27103.
Senior Living Alliance member. Verra Spring at Heritage Woods is a member. Members pay SLA for its resident and family interview program. Payment never changes a testimonial or what appears on this page. How we are paid
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