Nursing home
Heart of the Ozarks Healthcare Center
2004 Crestview Street, Ava, MO 65608 · Map
For profit - Limited Liability company · 120 certified beds
Heart of the Ozarks Healthcare Center is a Medicare-certified nursing home in Ava, Missouri. CMS rates it 4 out of 5 stars overall (2/5 for staffing, 4/5 for health inspections). Nurse staffing is 3.24 hours per resident per day, below the Missouri average of 3.47. Its most recent inspection on Aug 22, 2024 cited 7 deficiencies.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Heart of the Ozarks Healthcare Center compares
This facility vs. the Missouri and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Missouri avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.24 | 3.47 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.57 | 0.46 | 0.68 | above avg |
| Aide staffing (hrs/resident/day) | 2.38 | 2.32 | 2.34 | above avg |
| Nursing staff turnover | 56.9% | 57.0% | 46.4% | below avg |
| Deficiencies cited, last inspection | 7.0 | 12.0 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the March 25, 2025 inspection was corrected by May 9, 2025
What inspectors found at Heart of the Ozarks Healthcare Center
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Nursing and Physician Services Deficiencies · Mar 25, 2025 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Aug 22, 2024 · Full report (PDF) - Potential for harm
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies · Aug 22, 2024 · Full report (PDF) - Potential for harm
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies · Aug 22, 2024 · Full report (PDF) - Potential for harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Aug 22, 2024 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies · Aug 22, 2024 · Full report (PDF) - Potential for harm
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies · Aug 22, 2024 · Full report (PDF) - Potential for harm
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · May 3, 2024 · Full report (PDF) - Potential for harm
Keep all essential equipment working safely.
Environmental Deficiencies · Nov 3, 2022 - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Nov 3, 2022 - Potential for harm
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies · Nov 3, 2022 - Potential for harm
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies · Nov 3, 2022
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 2004 Crestview Street
Ava, MO 65608 - CMS certification #
- 265254
- Ownership
- For profit - Limited Liability company
- Certified beds
- 120
- Avg residents/day
- 73.8
- Provider type
- Medicare and Medicaid
- First certified
- 1984-06-04
- Setting
- Rural
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Heart of the Ozarks Healthcare Center using Google Maps.
Other public records
Full public records, with dates and sources
Location and nearby care
- Nearest hospital with an emergency room
- Cox Medical Centers, Springfield. 36.7 miles away, straight line. CMS overall hospital rating: 3 of 5 stars.
- Nearest Medicare nursing home
- Rocky Ridge Manor, Mansfield. 15.1 miles away, straight line.
- Nearest home health agency office
- Haven Home Health & Therapy, Ozark. 32.2 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 12.6 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 65608 as rural (rural area).
- Hospice
- 13 Medicare hospices tell CMS they serve ZIP code 65608.
Everhome Hospice, LLC, office in Mansfield, 12.6 miles away, straight line
Faith Hospice Of The Ozarks, LLC, office in Rogersville, 24.8 miles away, straight line - Nearest geriatric medicine practice
- Sgoh Acquisition Inc, Sparta. 23.9 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- FEMA has a flood map for this community (effective August 4, 1988), but it is not in FEMA's digital flood map data, so the zone at this address could not be read. FEMA's Map Service Center has the map. (FEMA flood map)
- Wildfire risk to homes
- In Ava, MO, risk to homes is greater than 95% of communities in Missouri and 78% of communities nationwide. USDA rates the whole town or city, not this address. (USDA Forest Service, Wildfire Risk to Communities, April 2026)
- FEMA National Risk Index
- Overall: relatively high. By hazard: hurricane very low, inland flooding relatively moderate, wildfire relatively moderate, tornado very high, heat wave relatively high, earthquake relatively moderate. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | See above |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
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Frequently asked questions
Is Heart of the Ozarks Healthcare Center a good nursing home?
CMS gives Heart of the Ozarks Healthcare Center an overall rating of 4 out of 5 stars, including 2/5 for staffing and 4/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Heart of the Ozarks Healthcare Center staffed?
Heart of the Ozarks Healthcare Center reports 3.24 total nurse hours per resident per day, compared with the Missouri average of 3.47.
Has Heart of the Ozarks Healthcare Center had inspection problems?
Its most recent CMS inspection cited 7 deficiencies.
How many beds does Heart of the Ozarks Healthcare Center have?
Heart of the Ozarks Healthcare Center is certified for 120 beds.