Lilisity

Assisted Living and Memory Care

Woodlake Residences

8008 Bass Lake Road, New Hope, MN 55428 · Map
Licensed for 221 residents · WOODLAKE RESIDENCES

State license active
Is this your community? Claim this listing

Woodlake Residences is a state-licensed assisted living, memory care community in New Hope, Minnesota. It is licensed for 221 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.

Assisted LivingAlso memory care
221 residentsLicensed capacity
State licensedAssisted living facility dementia care
$2,500 to $4,400/moTypical assisted living start in Hennepin County, from 18 communities that publish prices

Prices

This community does not publish its prices.

Area costs

Assisted Living in Hennepin County typically starts at $2,500 to $4,400 a month. Based on 18 communities that publish prices. These are area figures, not this community's price.
Memory Care in Minnesota typically starts at $3,900 to $8,600 a month. Based on 40 communities that publish prices. These are area figures, not this community's price.

Care and services

From the community’s website

What Woodlake Residences says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.

  • Nurse on site: 24 hours a day. 24/7 Nursing Care (page, checked Oct 15, 2026)
  • Apartment types named: one-bedroom, two-bedroom. We offer a variety of senior apartment floor plans to suit your needs, ranging from cozy one-bedroom units to expansive two-bedroom options. (page, checked Oct 15, 2026)

Lilisity’s independent report

What the public record shows

Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.

State inspections

0Substantiated investigations

Last evaluation: Oct 10, 2024. See the record

License

Active, 221 residents

Assisted Living Facility Dementia Care 426167, current license dated Aug 1, 2026. Licensee WOODLAKE RESIDENCES.

Nearest emergency room

3.8 miles

North Memorial Health Hospital, rated 1 of 5 stars by CMS.

Side by side with nearby communities

The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.

CommunityDistanceLicensed capacityPublished starting priceLicenseInspection citations
Woodlake Residences this community221Not publishedActive0 substantiated
Living Well Home Care0.3 mi5Not publishedActiveNo record
Assisted Living at North Ridge0.5 mi195Not publishedActive4 substantiated
Benedetta Home Care Services L0.5 mi5Not publishedActive0 substantiated
Motivate Home Services0.5 mi4Not publishedActive0 substantiated
State inspection record0 substantiated
Last evaluation
October 10, 2024
Evaluations on record
2
Investigations substantiated
0 kept 7 years
Inconclusive
0 kept 4 years
Unsubstantiated
1 kept 3 years

Most recent evaluation (October 10, 2024, state report FZRD11)

MDH: “On October 7, 2024, through October 10, 2024, the Minnesota Department of Health conducted a full survey at the above provider.”

Survey completed October 10, 2024: 12 correction orders

  • Tag 480: 144G.41 Subd 1 (13) (i) (B) Minimum requirements Level 2, widespread scope, scope/level letter F · correction period: Please refer to the FBEIR for any compliance dates
    Details

    Summary: MDH found the licensee failed to ensure food was prepared and served according to the Minnesota Food Code.

    MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure food was prepared and served according to the Minnesota Food Code. This practice resulted in a level two violation (a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety) and was issued at a widespread scope (when problems are pervasive or represent a systemic failure that has affected or has the potential to affect a large portion or all the [...]”

    Rule cited: “(13) offer to provide or make available at least the following services to residents: (B) food must be prepared and served according to the Minnesota Food Code, Minnesota Rules, chapter 4626; and”

  • Tag 660: 144G.42 Subd. 9 Tuberculosis prevention and control Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
    Details

    Summary: MDH found the licensee failed to maintain a tuberculosis (TB) prevention and control program, based on the most current guidelines issued by the Centers for Disease Control and Prevention (CDC), which included a two-step tuberculin skin test (TST) or other evidence of TB screening such as a blood test for two of two employees (unlicensed personnel (ULP)-B, licensed practical nurse (LPN)-D).

    MDH’s finding, as written: “Based on interview and record review, the licensee failed to maintain a tuberculosis (TB) prevention and control program, based on the most current guidelines issued by the Centers for Disease Control and Prevention (CDC), which included a two-step tuberculin skin test (TST) or other evidence of TB screening such as a blood test for two of two employees (unlicensed personnel (ULP)-B, licensed practical nurse (LPN)-D). [...]”

    Rule cited: “(a) The facility must establish and maintain a comprehensive tuberculosis infection control program according to the most current tuberculosis infection control guidelines issued by the United States Centers for Disease Control and Prevention (CDC), Division [...]”

  • Tag 970: 144G.50 Subd. 5 Waivers of liability prohibited Level 1, widespread scope, scope/level letter C · correction period: Twenty-one (21) days
    Details

    Summary: MDH found the licensee failed to ensure the assisted living contract did not include language waiving the facility's liability for health, safety, or personal property of a resident for two of two residents (R3, R4).

    MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure the assisted living contract did not include language waiving the facility's liability for health, safety, or personal property of a resident for two of two residents (R3, R4). This had the potential to affect all residents living within the assisted living facility. [...]”

    Rule cited: “The contract must not include a waiver of facility liability for the health and safety or personal property of a resident. [...]”

  • Tag 1290: 144G.60 Subdivision 1 Background studies required Level 2, isolated scope, scope/level letter D · correction period: Two (2) days
    Details

    Summary: MDH found the licensee failed to ensure a background study was affiliated to the licensee's health facility identification number (HFID) prior to staff providing services for one of two employees (licensed practical nurse (LPN)-D).

    MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure a background study was affiliated to the licensee's health facility identification number (HFID) prior to staff providing services for one of two employees (licensed practical nurse (LPN)-D). [...]”

    Rule cited: “(a) Employees, contractors, and regularly scheduled volunteers of the facility are subject to the background study required by section 144.057 and may be disqualified under chapter 245C. [...]”

  • Tag 1470: 144G.63 Subd. 2 Content of required orientation Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
    Details

    Summary: MDH found the licensee failed to ensure employees received orientation to assisted living facility licensing requirements and regulations prior to providing services for two of two employees (unlicensed personnel (ULP)-B, and licensed practical nurse (LPN)-D).

    MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure employees received orientation to assisted living facility licensing requirements and regulations prior to providing services for two of two employees (unlicensed personnel (ULP)-B, and licensed practical nurse (LPN)-D). [...]”

    Rule cited: “(a) The orientation must contain the following topics: (1) an overview of this chapter; (2) an introduction and review of the facility's policies and procedures related to the provision of assisted living services by the individual staff person; (3) handling [...]”

Show all 12
  • Tag 1500: 144G.63 Subd. 5 Required annual training Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
    Details

    Summary: MDH found the licensee failed to ensure employees received at least eight (8) hours of training for each 12 months of employment for two of two employees (unlicensed personnel (ULP)-B, licensed practical nurse (LPN)-D).

    MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure employees received at least eight (8) hours of training for each 12 months of employment for two of two employees (unlicensed personnel (ULP)-B, licensed practical nurse (LPN)-D). [...]”

    Rule cited: “(a) All staff that perform direct services must complete at least eight hours of annual training for each 12 months of employment. [...]”

  • Tag 1620: 144G.70 Subd. 2 (c-e) Initial reviews, assessments, and monitoring Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
    Details

    Summary: MDH found the licensee failed to ensure the registered nurse (RN) conducted ongoing resident reassessment and monitoring not to exceed 90 calendar days from the last date of the assessment for four of four residents (R2, R3, R4, R5).

    MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure the registered nurse (RN) conducted ongoing resident reassessment and monitoring not to exceed 90 calendar days from the last date of the assessment for four of four residents (R2, R3, R4, R5). [...]”

    Rule cited: “(c) Resident reassessment and monitoring must be conducted no more than 14 calendar days after initiation of services. [...]”

  • Tag 1650: 144G.70 Subd. 4 (f) Service plan, implementation and revisions to Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
    Details

    Summary: MDH found the licensee failed to ensure the service plan included all required content for four of four residents (R2, R3, R4, R5).

    MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure the service plan included all required content for four of four residents (R2, R3, R4, R5). This practice resulted in a level two violation (a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death), and was issued at a widespread scope (when problems are pervasive or represent a systemic [...]”

    Rule cited: “(f) The service plan must include: (1) a description of the services to be provided, the fees for services, and the frequency of each service, according to the resident's current assessment and resident preferences; (2) the identification of staff or [...]”

  • Tag 1890: 144G.71 Subd. 20 Prescription drugs Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days
    Details

    MDH’s finding, as written: “Based on observation, interview, and record review the licensee failed to ensure time-sensitive medications were labeled with the date opened for one of one resident (R7). In addition, the licensee failed to discard expired medication for three of four residents (R8, R9, R10). [...]”

    Rule cited: “A prescription drug, prior to being set up for immediate or later administration, must be kept in the original container in which it was dispensed by the pharmacy bearing the original prescription label with legible information including the expiration or [...]”

  • Tag 1910: 144G.71 Subd. 22 Disposition of medications Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days
    Details

    Summary: MDH found the licensee failed to provide documentation in the resident's record regarding the disposition of medication for one of one resident (R1) discharged from the facility.

    MDH’s finding, as written: “Based on interview and record review, the licensee failed to provide documentation in the resident's record regarding the disposition of medication for one of one resident (R1) discharged from the facility. [...]”

    Rule cited: “(a) Any current medications being managed by the assisted living facility must be provided to the resident when the resident's service plan ends or medication management services are no longer part of the service plan. [...]”

  • Tag 1940: 144G.72 Subd. 3 Individualized treatment or therapy managemen Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days
    Details

    Summary: MDH found the licensee failed to develop and implement a current treatment or therapy management plan to include all required content.

    MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to develop and implement a current treatment or therapy management plan to include all required content. In addition, the licensee failed to include the treatment or therapy on the service plan for three of three residents (R2, R4, R7) who received blood glucose monitoring. [...]”

    Rule cited: “For each resident receiving management of ordered or prescribed treatments or therapy services, the assisted living facility must prepare and include in the service plan a written statement of the treatment or therapy services that will be provided to the [...]”

  • Tag 2140: 144G.83 Subd. 3 Supervising staff training Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
    Details

    Summary: MDH found the licensee failed to ensure the designated person to oversee staff training in the care of individuals with dementia completed the required skills competency or knowledge test required by the commissioner.

    MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure the designated person to oversee staff training in the care of individuals with dementia completed the required skills competency or knowledge test required by the commissioner. This had the potential to affect all residents, staff, and visitors. [...]”

    Rule cited: “Persons providing or overseeing staff training must have experience and knowledge in the care of individuals with dementia, including: (1) two years of work experience related to Alzheimer's disease or other dementias, or in health care, gerontology, or [...]”

From MDH’s letter: the letter says the facility is in substantial compliance; no immediate fines.

Earlier evaluations (1)
  • March 2, 2022: report N96T11 · 38 correction orders
    Details

    Survey completed May 18, 2022: 8 correction orders

    • Tag 430: 144G.40 Subd. 2 Uniform checklist disclosure of services (re-issued) Level 1, widespread scope, scope/level letter C
      Details

      Summary: MDH found the licensee failed to provide licensee's Uniform Disclosure of Assisted Living Services and Amenities (UDALSA) to four of seven residents (R1, R2, R5, R17) with records reviewed.

      MDH’s finding, as written: “Based on interview and record review, the licensee failed to provide licensee's Uniform Disclosure of Assisted Living Services and Amenities (UDALSA) to four of seven residents (R1, R2, R5, R17) with records reviewed. [...]”

      Rule cited: “(a) All assisted living facilities must provide to prospective residents: (1) a disclosure of the categories of assisted living licenses available and the category of license held by the facility; (2) a written checklist listing all services permitted under [...]”

    • Tag 450: 144G.41 Subdivision 1 Minimum requirements (re-issued) Level 1, widespread scope, scope/level letter C
      Details

      Summary: MDH found the licensee failed to provide the current Bill of Rights for Assisted Living to three of seven residents (R2, R7, R17) with records reviewed.

      MDH’s finding, as written: “Based on interview and record review, the licensee failed to provide the current Bill of Rights for Assisted Living to three of seven residents (R2, R7, R17) with records reviewed. [...]”

      Rule cited: “All assisted living facilities shall: (1) distribute to residents the assisted living bill of rights; (2) provide services in a manner that complies with the Nurse Practice Act in sections 148.171 to 148.285; (3) utilize a person-centered planning and service [...]”

    • Tag 970: 144.50 Subd. 5 Waivers of liability prohibited (re-issued) Level 2, widespread scope, scope/level letter F
      Details

      MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure the assisted living contract did not include language waiving the facility's liability for health, safety, or personal property of a resident for two of two residents (R17, R18) with records reviewed. [...]”

      Rule cited: “The contract must not include a waiver of facility liability for the health and safety or personal property of a resident. [...]”

    • Tag 1620: 144G.70 Subd. 2 (c-e) Initial reviews, assessments, and monitoring (re-issued) Level 2, widespread scope, scope/level letter F
      Details

      Summary: MDH found the licensee failed to ensure the registered nurse (RN) completed ongoing resident reassessments that did not exceed 90 days for three of three residents (R13, R14, R18) as required with records reviewed.

      MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure the registered nurse (RN) completed ongoing resident reassessments that did not exceed 90 days for three of three residents (R13, R14, R18) as required with records reviewed. [...]”

      Rule cited: “(c) Resident reassessment and monitoring must be conducted no more than 14 calendar days after initiation of services. [...]”

    • Tag 1650: 144G.70 Subd. 4 (f) Service plan, implementation and revisions to (re-issued) Level 2, widespread scope, scope/level letter F · fine: $3,000.00 assessed
      Details

      MDH’s finding, as written: “Based on interview and record review the licensee failed to ensure the service plan contained all the required content for three of three residents (R13, R14, R18) with records reviewed. [...]”

      Rule cited: “(f) The service plan must include: (1) a description of the services to be provided, the fees for services, and the frequency of each service, according to the resident's current assessment and resident preferences; (2) the identification of staff or [...]”

    Show all 8
    • Tag 1910: 144G.71 Subd. 22 Disposition of medications (re-issued) Level 2, isolated scope, scope/level letter D
      Details

      Summary: MDH found the licensee failed to provide documentation in the resident's record regarding the disposition of medication to include the medication strength, prescription number, quantity, date of disposition, and names of staff and other individuals involved in the disposition for one of two discharged residents (R16) with records reviewed.

      MDH’s finding, as written: “Based on interview and record review, the licensee failed to provide documentation in the resident's record regarding the disposition of medication to include the medication strength, prescription number, quantity, date of disposition, and names of staff and other individuals involved in the disposition for one of two discharged residents (R16) with records reviewed. [...]”

      Rule cited: “(a) Any current medications being managed by the assisted living facility must be provided to the resident when the resident's service plan ends or medication management services are no longer part of the service plan. [...]”

    • Tag 1940: 144G.72 Subd. 3 Individualized treatment or therapy managemen (re-issued) Level 2, isolated scope, scope/level letter D
      Details

      Summary: MDH found the licensee failed to develop an individual treatment management plan to include

      MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to develop an individual treatment management plan to include all required content for one of one resident (R18) with record reviewed. [...]”

      Rule cited: “For each resident receiving management of ordered or prescribed treatments or therapy services, the assisted living facility must prepare and include in the service plan a written statement of the treatment or therapy services that will be provided to the [...]”

    • Tag 1960: 144G.72 Subd. 5 Documentation of administration of treatments (re-issued) Level 2, isolated scope, scope/level letter D
      Details

      Summary: MDH found the licensee failed to ensure treatments or therapies were documented accurately in the medical record for one of one resident (R18) with record reviewed.

      MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to ensure treatments or therapies were documented accurately in the medical record for one of one resident (R18) with record reviewed. [...]”

      Rule cited: “Each treatment or therapy administered by an assisted living facility must be in the resident record. [...]”

    Survey completed March 2, 2022: 30 correction orders

    • Tag 250: 144G.20 Subdivision 1. Conditions Level 2, widespread scope, scope/level letter F · correction period: Twenty-One (21) days
      Details

      Summary: MDH found the licensee failed to show they met the requirements of licensure by attesting the managerial officials who were in charge of the day-to-day operations developed and implemented current policies and procedures as required with records reviewed.

      MDH’s finding, as written: “Based on interview and record review, the licensee failed to show they met the requirements of licensure by attesting the managerial officials who were in charge of the day-to-day operations developed and implemented current policies and procedures as required with records reviewed. This had the potential to affect all residents. [...]”

      Rule cited: “(a) The commissioner may refuse to grant a provisional license, refuse to grant a license as a result of a change in ownership, refuse to renew a license, suspend or revoke a license, or impose a conditional license if the owner, controlling individual, or [...]”

    • Tag 430: 144G.40 Subd. 2 Uniform checklist disclosure of services Level 1, widespread scope, scope/level letter C · correction period: Twenty-one (21) days
      Details

      Summary: MDH found the licensee failed to provide licensee's Uniform Disclosure of Assisted Living Services and Amenities (UDALSA) to three of three residents (R1, R2, R3) with records reviewed.

      MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to provide licensee's Uniform Disclosure of Assisted Living Services and Amenities (UDALSA) to three of three residents (R1, R2, R3) with records reviewed. [...]”

      Rule cited: “(a) All assisted living facilities must provide to prospective residents: (1) a disclosure of the categories of assisted living licenses available and the category of license held by the facility; (2) a written checklist listing all services permitted under [...]”

    • Tag 450: 144G.41 Subdivision 1 Minimum requirements Level 1, widespread scope, scope/level letter C · correction period: Twenty-one (21) days
      Details

      Summary: MDH found the licensee failed to provide the current bill of rights for assisted living to six of six residents (R1, R2, R3, R5, R6, R7) with records reviewed.

      MDH’s finding, as written: “Based on interview and record review, the licensee failed to provide the current bill of rights for assisted living to six of six residents (R1, R2, R3, R5, R6, R7) with records reviewed. [...]”

      Rule cited: “All assisted living facilities shall: (1) distribute to residents the assisted living bill of rights; (2) provide services in a manner that complies with the Nurse Practice Act in sections 148.171 to 148.285; (3) utilize a person-centered planning and service [...]”

    • Tag 550: 144G.41 Subd. 7 Resident grievances; reporting maltreatment Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
      Details

      Summary: MDH found the licensee failed to post the required information related to the grievance procedure.

      MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to post the required information related to the grievance procedure. This had the potential to affect all 140 residents, staff and visitors. [...]”

      Rule cited: “All facilities must post in a conspicuous place information about the facilities' grievance procedure, and the name, telephone number, and e-mail contact information for the individuals who are responsible for handling resident grievances. [...]”

    • Tag 580: 144G.42 Subd. 2 Quality management Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
      Details

      Summary: MDH found the licensee failed to implement and maintain a quality management program (QMP) appropriate to the size of the facility and relevant to the type of services provided.

      MDH’s finding, as written: “Based on interview and record review, the licensee failed to implement and maintain a quality management program (QMP) appropriate to the size of the facility and relevant to the type of services provided. This had the potential to affect all 140 residents, staff and visitors. [...]”

      Rule cited: “The facility shall engage in quality management appropriate to the size of the facility and relevant to the type of services provided. [...]”

    Show all 30
    • Tag 630: 144G.42 Subd. 6 Compliance with requirements for reporting ma Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days
      Details

      Summary: MDH found the licensee failed to ensure an individual abuse prevention plan (IAPP) was developed to include the required content for six of six residents (R1, R2, R3, R5, R6, R7) with records reviewed.

      MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to ensure an individual abuse prevention plan (IAPP) was developed to include the required content for six of six residents (R1, R2, R3, R5, R6, R7) with records reviewed. [...]”

      Rule cited: “(b) The facility must develop and implement an individual abuse prevention plan for each vulnerable adult. [...]”

    • Tag 660: 144G.42 Subd. 9 Tuberculosis prevention and control Level 2, pattern scope, scope/level letter E · correction period: Twenty-one (21) days
      Details

      Summary: MDH found the licensee failed to maintain a tuberculosis (TB) prevention and control program based on the most current guidelines issued by the Centers for Disease Control and Prevention (CDC).

      MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to maintain a tuberculosis (TB) prevention and control program based on the most current guidelines issued by the Centers for Disease Control and Prevention (CDC). The licensee failed to provide TB training for two of three employees (registered nurse (RN)-A and unlicensed personnel (ULP)-B) with employee records reviewed. [...]”

      Rule cited: “(a) The facility must establish and maintain a comprehensive tuberculosis infection control program according to the most current tuberculosis infection control guidelines issued by the United States Centers for Disease Control and Prevention (CDC), Division [...]”

    • Tag 680: 144G.42 Subd. 10 Disaster planning and emergency preparedness Level 2, widespread scope, scope/level letter F · correction period: Twenty-One (21) days
      Details

      Summary: MDH found the licensee failed to develop a written plan of action to facilitate the management of the resident's care and services in response to a natural disaster, such as storms or other emergencies that may disrupt the licensee's ability to provide care and services.

      MDH’s finding, as written: “Based on interview and record review, the licensee failed to develop a written plan of action to facilitate the management of the resident's care and services in response to a natural disaster, such as storms or other emergencies that may disrupt the licensee's ability to provide care and services. In addition, the licensee failed to develop an all-hazards emergency preparedness program and plan to include Appendix Z required elements. [...]”

      Rule cited: “(a) The facility must meet the following requirements: (1) have a written emergency disaster plan that contains a plan for evacuation, addresses elements of sheltering in place, identifies temporary relocation sites, and details staff assignments in the event [...]”

    • Tag 730: 144G.43 Subd. 3 Contents of resident record Level 2, isolated scope, scope/level letter D · correction period: Twenty-one (21) days
      Details

      MDH’s finding, as written: “Based on interview and record review the licensee failed to complete a discharge summary for one of one discharged resident (R4) with record reviewed. This practice resulted in a level two violation (a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death), and was issued at an isolated scope (when one or a limited number of residents are affected or one or a [...]”

      Rule cited: “Contents of a resident record include the following for each resident: (1) identifying information, including the resident's name, date of birth, address, and telephone number; (2) the name, address, and telephone number of the resident's emergency contact, [...]”

    • Tag 780: 144G.45 Subd. 2 (a) (1) Fire protection and physical environment Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
      Details

      Summary: MDH found the licensee failed to provide smoke alarms in all the bedrooms of apartments and ensure smoke alarms are interconnected so that the actuation of one alarm causes all alarms in the dwelling to actuate as required.

      MDH’s finding, as written: “Based on observation and interview, the licensee failed to provide smoke alarms in all the bedrooms of apartments and ensure smoke alarms are interconnected so that the actuation of one alarm causes all alarms in the dwelling to actuate as required. This had the potential to directly affect all residents, staff, and visitors. [...]”

      Rule cited: “(a) Each assisted living facility must comply with the State Fire Code in Minnesota Rules, chapter 7511, and: (1) for dwellings or sleeping units, as defined in the State Fire Code: (i) provide smoke alarms in each room used for sleeping purposes; (ii) [...]”

    • Tag 800: 144G.45 Subd. 2 (a) (4) Fire protection and physical environment Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
      Details

      Summary: MDH found the licensee failed to maintain the facility's physical environment in a continuous state of good repair and operation regarding the health, safety, and well-being of the residents.

      MDH’s finding, as written: “Based on observation and interview, the licensee failed to maintain the facility's physical environment in a continuous state of good repair and operation regarding the health, safety, and well-being of the residents. This had the potential to directly affect all residents, staff, and visitors. [...]”

      Rule cited: “(4) keep the physical environment, including walls, floors, ceiling, all furnishings, grounds, systems, and equipment in a continuous state of good repair and operation with regard to the health, safety, comfort, and well-being of the residents in accordance [...]”

    • Tag 810: 144G.45 Subd. 2 (b)-(f) Fire protection and physical environment Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
      Details

      Summary: MDH found the licensee failed to provide the required fire safety training and evacuation plans for residents and staff.

      MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to provide the required fire safety training and evacuation plans for residents and staff. This has the potential to directly affect all residents, staff, and visitors. [...]”

      Rule cited: “(b) Each assisted living facility shall develop and maintain fire safety and evacuation plans. [...]”

    • Tag 970: 144.50 Subd. 5 Waivers of liability prohibited Level 2, widespread scope, scope/level letter F · correction period: Twenty-One (21) days
      Details

      Summary: MDH found the licensee failed to ensure the assisted living contract did not include language waiving the facility's liability for health, safety, or personal property of a resident for six of six residents (R1, R2, R3, R5, R6, R7) with records reviewed.

      MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure the assisted living contract did not include language waiving the facility's liability for health, safety, or personal property of a resident for six of six residents (R1, R2, R3, R5, R6, R7) with records reviewed. [...]”

      Rule cited: “The contract must not include a waiver of facility liability for the health and safety or personal property of a resident. [...]”

    • Tag 1370: 144G.61 Subd. 2 Training and evaluation of unlicensed personn Level 2, isolated scope, scope/level letter D · correction period: Twenty-One (21) days
      Details

      Summary: MDH found the licensee failed to ensure training was completed in all required areas for one of two employees (unlicensed personnel (ULP)-B) with records reviewed.

      MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to ensure training was completed in all required areas for one of two employees (unlicensed personnel (ULP)-B) with records reviewed. [...]”

      Rule cited: “(a) Training and competency evaluations for all unlicensed personnel must include the following: (1) documentation requirements for all services provided; (2) reports of changes in the resident's condition to the supervisor designated by the facility; (3) [...]”

    • Tag 1380: 144G.61 Subd. 2 Training and evaluation of unlicensed personn Level 2, isolated scope, scope/level letter D · correction period: Twenty-One (21) days
      Details

      Summary: MDH found the licensee failed to ensure training and competency was completed for one of two employees (unlicensed personnel (ULP)-B) to include all required content with records reviewed.

      MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to ensure training and competency was completed for one of two employees (unlicensed personnel (ULP)-B) to include all required content with records reviewed. [...]”

      Rule cited: “(b) In addition to paragraph (a), training and competency evaluation for unlicensed personnel providing assisted living services must include: (1) observing, reporting, and documenting resident status; (2) basic knowledge of body functioning and changes in [...]”

    • Tag 1470: 144G.63 Subd. 2 Content of required orientation Level 2, widespread scope, scope/level letter F · correction period: Twenty-one
      Details

      Summary: MDH found the licensee failed to ensure employees received orientation to 144G licensing requirements for three of three employees (registered nurse (RN)-A, unlicensed personnel (ULP)-B and ULP-F) with employee records reviewed.

      MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to ensure employees received orientation to 144G licensing requirements for three of three employees (registered nurse (RN)-A, unlicensed personnel (ULP)-B and ULP-F) with employee records reviewed. This had the potential to affect all fifty-four (54) residents receiving services. [...]”

      Rule cited: “(a) The orientation must contain the following topics: (1) an overview of this chapter; (2) an introduction and review of the facility's policies and procedures related to the provision of assisted living services by the individual staff person; (3) handling [...]”

    • Tag 1530: 144G.64 TRAINING IN DEMENTIA CARE REQUIRED Level 2, pattern scope, scope/level letter E · correction period: Twenty-One (21) days
      Details

      Summary: MDH found the licensee failed to ensure three of three employees (registered nurse (RN)-A, unlicensed personnel (ULP)-B and ULP-F) received the required amount of dementia care

      MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to ensure three of three employees (registered nurse (RN)-A, unlicensed personnel (ULP)-B and ULP-F) received the required amount of dementia care training in the required time frame with records reviewed. This had the potential to affect all residents. [...]”

      Rule cited: “(a) All assisted living facilities must meet the following training requirements: (1) supervisors of direct-care staff must have at least eight hours of initial training on topics specified under paragraph (b) within 120 working hours of the employment start [...]”

    • Tag 1620: 144G.70 Subd. 2 Initial reviews, assessments, and monitoring Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days
      Details

      Summary: MDH found the licensee failed to ensure the registered nurse (RN) completed a 14-day reassessment for one of three residents (R2) and ongoing resident reassessments did not exceed 90 days for three of three residents (R1, R2, R3) as required with records reviewed.

      MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to ensure the registered nurse (RN) completed a 14-day reassessment for one of three residents (R2) and ongoing resident reassessments did not exceed 90 days for three of three residents (R1, R2, R3) as required with records reviewed. [...]”

      Rule cited: “(c) Resident reassessment and monitoring must be conducted no more than 14 calendar days after initiation of services. [...]”

    • Tag 1650: 144G.70 Subd. 4 (f) Service plan, implementation and revisions to Level 3, isolated scope, scope/level letter G · correction period: Immediate · fine: $3,000.00 assessed
      Details

      Summary: MDH found the licensee failed to ensure the memory care was always secured per memory care service plan and agreement for two of three residents (R3, R9) with records reviewed.

      MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to ensure the memory care was always secured per memory care service plan and agreement for two of three residents (R3, R9) with records reviewed. [...]”

      Rule cited: “(f) The service plan must include: (1) a description of the services to be provided, the fees for services, and the frequency of each service, according to the resident's current assessment and resident preferences; (2) the identification of staff or [...]”

    • Tag 1700: 144G.71 Subd. 2 Provision of medication management services Level 2, isolated scope, scope/level letter D · correction period: Seven (7)
      Details

      Summary: MDH found the licensee failed to ensure the registered nurse (RN) conducted a face-to-face medication management assessment, prior to providing medication management services, to include all required content for one of four residents (R9) with records reviewed.

      MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to ensure the registered nurse (RN) conducted a face-to-face medication management assessment, prior to providing medication management services, to include all required content for one of four residents (R9) with records reviewed. [...]”

      Rule cited: “(a) For each resident who requests medication management services, the facility shall, prior to providing medication management services, have a registered nurse, licensed health professional, or authorized prescriber under section 151.37 conduct an [...]”

    • Tag 1730: 144G.71 Subd. 5 Individualized medication management plan Level 2, pattern scope, scope/level letter E · correction period: Seven (7) days
      Details

      Summary: MDH found the licensee failed to develop and maintain a current individualized medication management record for each resident to include all required content for two of two residents (R2, R3) with records reviewed.

      MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to develop and maintain a current individualized medication management record for each resident to include all required content for two of two residents (R2, R3) with records reviewed. [...]”

      Rule cited: “(a) For each resident receiving medication management services, the assisted living facility must prepare and include in the service plan a written statement of the medication management services that will be provided to the resident. [...]”

    • Tag 1760: 144G.71 Subd. 8 Documentation of administration of medication Level 2, pattern scope, scope/level letter E · correction period: Seven (7) days
      Details

      Summary: MDH found the licensee failed to transcribe provider orders timely, ensure medications were administered per providers orders, and follow the process of medication administration for two of three residents (R2, R8) with records reviewed.

      MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to transcribe provider orders timely, ensure medications were administered per providers orders, and follow the process of medication administration for two of three residents (R2, R8) with records reviewed. [...]”

      Rule cited: “Each medication administered by the assisted living facility staff must be documented in the resident's record. The documentation must include the signature and title of the person who administered the medication. [...]”

    • Tag 1880: 144G.71 Subd. 19 Storage of medications Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days
      Details

      Summary: MDH found the licensee failed to ensure prescription medications were stored according to the manufacturer's directions.

      MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to ensure prescription medications were stored according to the manufacturer's directions. This practice resulted in a level two violation (a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death), and is issued at a widespread scope (when problems are pervasive or represent a systemic [...]”

      Rule cited: “An assisted living facility must store all prescription medications in securely locked and substantially constructed compartments according to the manufacturer's directions and permit only authorized personnel to have access.”

    • Tag 1890: 144G.71 Subd. 20 Prescription drugs Level 2, pattern scope, scope/level letter E · correction period: Seven (7) days
      Details

      Summary: MDH found the licensee failed to ensure time sensitive medication were labeled with the date opened or to dispose of expired medications.

      MDH’s finding, as written: “Based on observation and interview, the licensee failed to ensure time sensitive medication were labeled with the date opened or to dispose of expired medications. In addition. the licensee failed to ensure medications were maintained bearing the original prescription label with legible information for two of four residents (R2, R8) with records reviewed. [...]”

      Rule cited: “A prescription drug, prior to being set up for immediate or later administration, must be kept in the original container in which it was dispensed by the pharmacy bearing the original prescription label with legible information including the expiration or [...]”

    • Tag 1910: 144G.71 Subd. 22 Disposition of medications Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
      Details

      Summary: MDH found the licensee failed to provide documentation in the resident's record regarding the disposition of medication to include the medication strength, prescription number, quantity, date of disposition, and names of staff and other individuals involved in the disposition for one of one discharged resident (R4) with record reviewed.

      MDH’s finding, as written: “Based on interview and record review, the licensee failed to provide documentation in the resident's record regarding the disposition of medication to include the medication strength, prescription number, quantity, date of disposition, and names of staff and other individuals involved in the disposition for one of one discharged resident (R4) with record reviewed. [...]”

      Rule cited: “(a) Any current medications being managed by the assisted living facility must be provided to the resident when the resident's service plan ends or medication management services are no longer part of the service plan. [...]”

    • Tag 1940: 144G.72 Subd. 3 Individualized treatment or therapy managemen Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
      Details

      Summary: MDH found the licensee failed to develop an individual treatment management plan to include all required content for one of one resident (R2) with records reviewed.

      MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to develop an individual treatment management plan to include all required content for one of one resident (R2) with records reviewed. [...]”

      Rule cited: “For each resident receiving management of ordered or prescribed treatments or therapy services, the assisted living facility must prepare and include in the service plan a written statement of the treatment or therapy services that will be provided to the [...]”

    • Tag 1960: 144G.72 Subd. 5 Documentation of administration of treatments Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
      Details

      Summary: MDH found the licensee failed to ensure treatments or therapies were administered as prescribed, or to document the reason they were not provided to meet the resident's needs for one of one resident (R2) with supplemental oxygen monitoring managed by the provider.

      MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to ensure treatments or therapies were administered as prescribed, or to document the reason they were not provided to meet the resident's needs for one of one resident (R2) with supplemental oxygen monitoring managed by the provider. [...]”

      Rule cited: “Each treatment or therapy administered by an assisted living facility must be in the resident record. [...]”

    • Tag 2040: 144G.81 Subdivision 1 Fire protection and physical environment Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
      Details

      Summary: MDH found the licensee failed to conduct a hazard vulnerability or safety risk assessment on or around the facility property.

      MDH’s finding, as written: “Based on interview and record review, the licensee failed to conduct a hazard vulnerability or safety risk assessment on or around the facility property. This had the potential to directly affect all residents, staff, and visitors. [...]”

      Rule cited: “An assisted living facility with dementia care that has a secured dementia care unit must meet the requirements of section 144G.45 and the following additional requirements: (1) a hazard vulnerability assessment or safety risk must be performed on and around [...]”

    • Tag 2310: 144G.91 Subd. 4 Appropriate care and services Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
      Details

      Summary: MDH found the licensee failed to ensure the care and services were provided according to a suitable and up-to-date plan, and subject to accepted health care and medical, or nursing standards for two of three residents (R1, R2) with records

      MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to ensure the care and services were provided according to a suitable and up-to-date plan, and subject to accepted health care and medical, or nursing standards for two of three residents (R1, R2) with records reviewed. [...]”

      Rule cited: “(a) Residents have the right to care and assisted living services that are appropriate based on the resident's needs and according to an up-to-date service plan subject to accepted health care standards.”

    • Tag 3090: 144.6502, Subd. 8 Notice to Visitors Level 1, widespread scope, scope/level letter C · correction period: Twenty-one (21) days
      Details

      Summary: MDH found the licensee failed to ensure a required notice was posted at the main entry way of the facility to display statutory language to disclose electronic monitoring activity.

      MDH’s finding, as written: “Based on observation and interview, the licensee failed to ensure a required notice was posted at the main entry way of the facility to display statutory language to disclose electronic monitoring activity. This had the potential to affect all current residents, staff, and visitors to the facility. [...]”

      Rule cited: “Subd. 8.Notice to visitors. (a) A facility must post a sign at each facility entrance accessible to visitors that states: "Electronic monitoring devices, including security cameras and audio devices, may be present to record persons and activities." (b) The [...]”

    Fines assessed by MDH

    • Tag 1650 (144g.70 Subd. 4 (f) - Service Plan, Implementation And Revisions To): $3,000.00

    Total fines assessed, as printed in the letter: $1,500.00.

    Total fines assessed, as printed in the letter: $3,000.00.

Unsubstantiated investigations (1)
  • December 26, 2024 · report HL201412920C
    Details

    Survey completed December 16, 2024: no correction orders issued.

What the levels and scopes mean (MDH’s words)

Level 1: “a violation that has no potential to cause more than a minimal impact on the resident and does not affect health or safety”

Level 2: “a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death”

Level 3: “a violation that harmed a resident's health or safety, not including serious injury, impairment, or death, or a violation that has the potential to lead to serious injury, impairment, or death”

Isolated scope: “when one or a limited number of residents are affected or one or a limited number of staff are involved, or the situation has occurred only occasionally”

Pattern scope: “when more than a limited number of residents are affected, more than a limited number of staff are involved, or the situation has occurred repeatedly; but is not found to be pervasive”

Widespread scope: “when problems are pervasive or represent a systemic failure that has affected or has the potential to affect a large portion or all of the residents”

Summaries are ours and are marked “Summary”; quoted text is MDH’s own, shortened where marked [...]. Read the full reports at the links above or search every report on MDH’s site.

What these terms mean

MDH: “An evaluation is a process regulated by the division to ensure licensees comply with the laws, rules, and certifications for the type of care and services authorized under their license/certification.”

“An investigation may occur when the division is notified that care and services are not being provided by licensees as required by law. This may include allegations of abuse, neglect, or financial misuse.”

For maltreatment, Minnesota law defines substantiated as “a preponderance of the evidence shows that an act that meets the definition of maltreatment occurred” and inconclusive as “less than a preponderance of evidence to show that maltreatment did or did not occur” (Minn. Stat. 626.5572).

Correction orders, as MDH explains on each state form: “Tag numbers have been assigned to Minnesota State Statutes for Assisted Living Facilities.” “The letter in the left column is used for tracking purposes and reflects the scope and level issued pursuant to 144G.31 subd. 1, 2, and 3.” MDH adds that there is no requirement to submit a plan of correction for violations of Minnesota state statutes.

MDH keeps investigation results for seven years when allegations are substantiated, four years when inconclusive, and three years when unsubstantiated, so the counts cover different periods. This community is licensed for 221 residents; larger communities are evaluated and reported on more often, so read counts with size in mind. Source: Minnesota Department of Health, Health Regulation Division, data as of September 28, 2026. Always visit in person and ask the community about anything listed here.

License and ownershipActive license, licensee WOODLAKE RESIDENCES
License type
Assisted Living Facility Dementia Care
License number
426167
License status
Active
Current license dated
2026-08-01
Licensed capacity
221
Licensee
WOODLAKE RESIDENCES
Administrator/Authorized Agent
Michaela Schmitz

Source: Minnesota state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.

Administrator/Authorized Agent name from the Minnesota licensing record, as of Sep 9, 2026.

Paying with Medicaid and other programsHow Medicaid pays for care in Minnesota, and other programs

How Medicaid pays for care in Minnesota

  • Elderly Waiver (EW), customized living services. Minnesota's Elderly Waiver, part of Medical Assistance (Minnesota Medicaid), can pay for "customized living" services, and a provider of those services must hold an assisted living license (or meet certain exceptions). You must qualify for Medical Assistance and need a nursing-home level of care. (state page)

Ask the community whether it accepts Medicaid.

Location and nearby careNearest hospital 3.8 mi, nursing home 0.0 mi, pharmacy 1.5 mi
Nearest hospital with an emergency room
North Memorial Health Hospital, Robbinsdale. 3.8 miles away, straight line. CMS overall hospital rating: 1 of 5 stars. Location approximate.
Nearest Medicare nursing home
Woodlake Healthcare and Rehabilitation Center, Crystal. 0.0 miles away, straight line.
Nearest home health agency office
Centerwell Home Health, Brooklyn Park. 1.9 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
Nearest pharmacy
Hy-Vee Pharmacy. 1.5 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
Area
USDA classes ZIP code 55428 as metropolitan (metropolitan core).
Dialysis within 15 miles
Davita New Hope Dialysis Center, New Hope, 0.6 miles away, straight line (CMS rating 3 of 5 stars)
Fkc - Robbinsdale Dialysis, Robbinsdale, 3.0 miles away, straight line (CMS rating 2 of 5 stars)
Fmc - Maple Grove Dialysis, Maple Grove, 3.4 miles away, straight line (has a shift starting after 5 pm; CMS rating 3 of 5 stars)
Hospice
24 Medicare hospices tell CMS they serve ZIP code 55428.
North Memorial Home Hlth Hospc, office in Robbinsdale, 3.7 miles away, straight line (CMS family survey rating 4 of 5 stars)
Superior Hospice Inc., office in Golden Valley, 4.7 miles away, straight line
Moments Hospice, office in Golden Valley, 5.0 miles away, straight line (CMS family survey rating 1 of 5 stars)
Nearest geriatric medicine practice
Hennepin Healthcare System Inc, Brooklyn Park. 2.9 miles away, straight line. 2 geriatric medicine doctors listed there.

Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.

Emergency and natural hazard riskFEMA overall risk relatively moderate; outside FEMA's high-risk flood areas

Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.

Flood zone
Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
FEMA National Risk Index
Overall: relatively moderate. By hazard: inland flooding relatively high, wildfire very low, tornado relatively high, heat wave relatively high, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)

A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.

Questions to ask on a tour10 questions picked for this community from its record

Picked for this community from its record. Ask them in person and write down the answers.

  1. The current license dates from 2026. Has the owner or operator changed recently?
  2. What does the base rate include, and when did rates last go up?
  3. How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
  4. What dementia training does each caregiver get before working alone, and every year after?
  5. How do staff respond when a resident is agitated, frightened or tries to leave?
  6. How many caregivers are on duty during the day and at night?
  7. What happens if care needs increase? When would someone need to move?
  8. What fees are charged at move-in?
  9. How do you tell families about falls, illness or changes?
  10. How long have the executive director and the head of care been here?
What we checked12 public sources we searched, with dates

Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.

SourceData as ofWhat we found
Minnesota Department of Health, Health Regulation Division inspection recordsSep 28, 2026See above
U.S. Department of Labor wage and hour casesOct 15, 2026Nothing on record
OSHA workplace safety inspections since 2016Oct 15, 2026Nothing on record
FEMA flood mapSee above
USDA wildfire riskApr 15, 2026Not shown: FEMA rates wildfire risk here very low
FEMA National Risk IndexSee above
CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmaciesSee above
HUD Multifamily Properties - AssistedJul 6, 2026Nothing on record
State Veterans Homes (NASVH directory)Sep 20, 2026Nothing on record
CMS Hospice - General InformationAug 19, 2026Nothing on record
CMS Home Health Care AgenciesMay 27, 2026Nothing on record
The community’s own websiteSee above
Common questionsAnswers to 4 questions families ask
What type of care does Woodlake Residences provide?

Woodlake Residences is licensed by the state of Minnesota for assisted living, memory care in New Hope, Minnesota. Its licensed capacity is 221 residents.

Does Lilisity rate Woodlake Residences?

No. We publish state licensing details for Woodlake Residences but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.

How much does Woodlake Residences cost?

Assisted Living in Hennepin County typically starts at $2,500 to $4,400 a month. Based on 18 communities that publish prices. These are area figures, not this community's price. Woodlake Residences does not publish its prices.

How do I contact Woodlake Residences?

Use Woodlake Residences's website, woodlakehc.com, or visit at 8008 Bass Lake Road, New Hope, MN 55428.

Choosing assisted livingOur care guide: what to look for, what it costs, how families pay, and more questions to ask (PDF)

Report a wrong fact

How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid