Assisted Living and Memory Care
Willows of Arbor Lakes
11955 80th Avenue North, Maple Grove, MN 55369 · Map
Licensed for 60 residents · WILLOWS OF ARBOR LAKES
Willows of Arbor Lakes is a state-licensed assisted living, memory care community in Maple Grove, Minnesota. It is licensed for 60 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 60 residents
Assisted Living Facility Dementia Care 423368, current license dated Jan 1, 2026. Licensee WILLOWS OF ARBOR LAKES.
State inspection record0 substantiated
- Last evaluation
- April 9, 2025
- Evaluations on record
- 2
- Investigations substantiated
- 0 kept 7 years
- Inconclusive
- 1 kept 4 years
- Unsubstantiated
- 0 kept 3 years
Most recent evaluation (April 9, 2025, state report W8L711)
MDH: “On April 7, 2025, through April 9, 2025, the Minnesota Department of Health conducted an initial survey at the above provider, and the following correction orders are issued.”
Survey completed April 9, 2025: 2 correction orders
- Tag 950: 144G.50 Subd. 3 Designation of representative Level 1, widespread scope, scope/level letter C · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to offer the opportunity to identify a designated representative for two of two residents (R1,R2).
MDH’s finding, as written: “Based on interview and record review, the licensee failed to offer the opportunity to identify a designated representative for two of two residents (R1,R2). This practice resulted in a level one violation (a violation that has not potential to cause more than a minimal impact on the resident and does not affect health or safety) and was issued at a widespread scope (when problems are pervasive or represent a systemic failure that has affected or has potential to affect a large portion or all of [...]”
Rule cited: “(a) Before or at the time of execution of an assisted living contract, an assisted living facility must offer the resident the opportunity to identify a designated representative in writing in the contract and must provide the following verbatim notice on a [...]”
- Tag 1890: 144G.71 Subd. 20 Prescription drugs Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to dispose of expired medications for one of two residents (R7).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to dispose of expired medications for one of two residents (R7). This practice resulted in a level two violation (a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death), and was issued at an isolated scope (when one or a limited number of residents are affected or one or a limited number [...]”
Rule cited: “A prescription drug, prior to being set up for immediate or later administration, must be kept in the original container in which it was dispensed by the pharmacy bearing the original prescription label with legible information including the expiration or [...]”
From MDH’s letter: the letter says the facility is in substantial compliance; no immediate fines.
Earlier evaluations (1)
- May 4, 2023: report 93ON11 · 3 correction orders
Details
Survey completed May 1, 2023: 3 correction orders
- Tag 810: 144G.45 Subd. 2 (b)-(f) Fire protection and physical environment Level 2, widespread scope, scope/level letter F · correction period: Twenty-one
Details
Summary: MDH found the licensee failed to maintain the facility's fire safety and evacuation plan with required elements.
MDH’s finding, as written: “Based on record review and interview, the licensee failed to maintain the facility's fire safety and evacuation plan with required elements. This had the potential to directly affect all residents, staff, and visitors. [...]”
Rule cited: “(b) Each assisted living facility shall develop and maintain fire safety and evacuation plans. [...]”
- Tag 970: 144G.50 Subd. 5 Waivers of liability prohibited Level 1, widespread scope, scope/level letter C · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to ensure the assisted living contract did not include language waiving the licensee's liability for health, safety, or personal property of a resident.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure the assisted living contract did not include language waiving the licensee's liability for health, safety, or personal property of a resident. This had the potential to affect all residents at the facility. [...]”
Rule cited: “The contract must not include a waiver of facility liability for the health and safety or personal property of a resident. [...]”
- Tag 2070: 144G.81 Subd. 4 Awake staff requirement Level 3, widespread scope, scope/level letter I · correction period: Immediate
Details
Summary: MDH found the licensee failed to develop and implement a staffing plan to ensure one or more persons were available 24 hours per day, seven days per week, who were responsible for responding to the requests of residents, meeting the scheduled and reasonably foreseeable unscheduled resident needs, and who were located in the same building, in an attached building, or on a contiguous campus with the facility.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to develop and implement a staffing plan to ensure one or more persons were available 24 hours per day, seven days per week, who were responsible for responding to the requests of residents, meeting the scheduled and reasonably foreseeable unscheduled resident needs, and who were located in the same building, in an attached building, or on a contiguous campus with the facility. [...]”
Rule cited: “An assisted living facility with dementia care providing services in a secured dementia care unit must have an awake person who is physically present in the secured dementia care unit 24 hours per day, seven days per week, who is responsible for responding to [...]”
From MDH’s letter: the letter says the facility is in substantial compliance.
Total fines assessed, as printed in the letter: $3,000.00.
- Tag 810: 144G.45 Subd. 2 (b)-(f) Fire protection and physical environment Level 2, widespread scope, scope/level letter F · correction period: Twenty-one
Inconclusive investigations (1)
- September 1, 2023 · report HL334497488M · MDH finding: Inconclusive
Details
Allegation, as written: “The alleged perpetrators (AP1 and AP2) abused a resident when they grabbed the resident's arms during cares, causing bruising.”
“The Minnesota Department of Health determined abuse was inconclusive.”
Summary: MDH looked into an allegation and found: abuse inconclusive.
MDH’s conclusion, as written: “The Minnesota Department of Health determined abuse was inconclusive. The resident reported AP1 and AP2 grabbed and twisted her wrists. AP1 and AP2 stated the resident was combative during cares but they did not grab or twist the residents' arms/wrists. The resident had discoloration, possible bruising, on her right forearm later that day. It could not be determined how or when the resident received the bruises.”
Action taken by facility: “The facility provided education with staff on vulnerable adults and dementia care.”
Action taken by MDH: “No further action taken at this time.”
Survey completed August 8, 2023: no correction orders issued.
What the levels and scopes mean (MDH’s words)
Level 1: “a violation that has no potential to cause more than a minimal impact on the resident and does not affect health or safety”
Level 2: “a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death”
Level 3: “a violation that harmed a resident's health or safety, not including serious injury, impairment, or death, or a violation that has the potential to lead to serious injury, impairment, or death”
Isolated scope: “when one or a limited number of residents are affected or one or a limited number of staff are involved, or the situation has occurred only occasionally”
Pattern scope: “when more than a limited number of residents are affected, more than a limited number of staff are involved, or the situation has occurred repeatedly; but is not found to be pervasive”
Widespread scope: “when problems are pervasive or represent a systemic failure that has affected or has the potential to affect a large portion or all of the residents”
Summaries are ours and are marked “Summary”; quoted text is MDH’s own, shortened where marked [...]. Read the full reports at the links above or search every report on MDH’s site.
What these terms mean
MDH: “An evaluation is a process regulated by the division to ensure licensees comply with the laws, rules, and certifications for the type of care and services authorized under their license/certification.”
“An investigation may occur when the division is notified that care and services are not being provided by licensees as required by law. This may include allegations of abuse, neglect, or financial misuse.”
For maltreatment, Minnesota law defines substantiated as “a preponderance of the evidence shows that an act that meets the definition of maltreatment occurred” and inconclusive as “less than a preponderance of evidence to show that maltreatment did or did not occur” (Minn. Stat. 626.5572).
Correction orders, as MDH explains on each state form: “Tag numbers have been assigned to Minnesota State Statutes for Assisted Living Facilities.” “The letter in the left column is used for tracking purposes and reflects the scope and level issued pursuant to 144G.31 subd. 1, 2, and 3.” MDH adds that there is no requirement to submit a plan of correction for violations of Minnesota state statutes.
MDH keeps investigation results for seven years when allegations are substantiated, four years when inconclusive, and three years when unsubstantiated, so the counts cover different periods. This community is licensed for 60 residents; larger communities are evaluated and reported on more often, so read counts with size in mind. Source: Minnesota Department of Health, Health Regulation Division, data as of September 28, 2026. Always visit in person and ask the community about anything listed here.
License and ownershipActive license, licensee WILLOWS OF ARBOR LAKES
- License type
- Assisted Living Facility Dementia Care
- License number
- 423368
- License status
- Active
- Current license dated
- 2026-01-01
- Licensed capacity
- 60
- Licensee
- WILLOWS OF ARBOR LAKES
- County
- Hennepin County
- Administrator/Authorized Agent
- Kelly Myers
Source: Minnesota state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Administrator/Authorized Agent name from the Minnesota licensing record, as of Sep 9, 2026.
Paying with Medicaid and other programsHow Medicaid pays for care in Minnesota, and other programs
How Medicaid pays for care in Minnesota
- Elderly Waiver (EW), customized living services. Minnesota's Elderly Waiver, part of Medical Assistance (Minnesota Medicaid), can pay for "customized living" services, and a provider of those services must hold an assisted living license (or meet certain exceptions). You must qualify for Medical Assistance and need a nursing-home level of care. (state page)
Ask the community whether it accepts Medicaid.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The current license dates from 2026. Has the owner or operator changed recently?
- What does the base rate include, and when did rates last go up?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
What we checked8 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Minnesota Department of Health, Health Regulation Division inspection records | Sep 28, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | No plain statements of services found |
Common questionsAnswers to 4 questions families ask
What type of care does Willows of Arbor Lakes provide?
Willows of Arbor Lakes is licensed by the state of Minnesota for assisted living, memory care in Maple Grove, Minnesota. Its licensed capacity is 60 residents.
Does Lilisity rate Willows of Arbor Lakes?
No. We publish state licensing details for Willows of Arbor Lakes but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Willows of Arbor Lakes cost?
Assisted Living in Hennepin County typically starts at $2,500 to $4,400 a month. Based on 18 communities that publish prices. These are area figures, not this community's price. Willows of Arbor Lakes does not publish its prices.
How do I contact Willows of Arbor Lakes?
Use Willows of Arbor Lakes's website, arborlakesseniorliving.com, or visit at 11955 80th Avenue North, Maple Grove, MN 55369.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid