Lilisity

Assisted Living

Universal Care Homes

2301 16th Avenue South, Minneapolis, MN 55404 · Map
Licensed for 4 residents · UNIVERSAL CARE HOMES LLC

State license active
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Universal Care Homes is a state-licensed assisted living community in Minneapolis, Minnesota. It is licensed for 4 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.

Assisted LivingCare offered
4 residentsLicensed capacity
State licensedAssisted living facility
$2,500 to $4,400/moTypical assisted living start in Hennepin County, from 18 communities that publish prices

Prices

This community does not publish its prices.

Area costs

Assisted Living in Hennepin County typically starts at $2,500 to $4,400 a month. Based on 18 communities that publish prices. These are area figures, not this community's price.

Lilisity’s independent report

What the public record shows

Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.

State inspections

0Substantiated investigations

Last evaluation: Jul 12, 2024. See the record

License

Active, 4 residents

Assisted Living Facility 425309, current license dated Apr 1, 2026. Licensee UNIVERSAL CARE HOMES LLC.

Nearest emergency room

0.8 miles

Abbott Northwestern Hospital, rated 4 of 5 stars by CMS.

Side by side with nearby communities

The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.

CommunityDistanceLicensed capacityPublished starting priceLicenseInspection citations
Universal Care Homes this community4Not publishedActive0 substantiated
Angel Care Assisted Living0.1 mi5Not publishedActive0 substantiated
Cure Home Health0.1 mi4Not publishedActive0 substantiated
Kubra Home Care0.2 mi5Not publishedActive1 substantiated
A Helping Hand Senior Care Ser, 15th Avenue South0.2 mi4Not publishedActive0 substantiated
State inspection record0 substantiated
Last evaluation
July 12, 2024
Evaluations on record
1
Investigations substantiated
0 kept 7 years
Inconclusive
0 kept 4 years
Unsubstantiated
0 kept 3 years

Most recent evaluation (July 12, 2024, state report S2OW11)

MDH: “On July 8, 2024, through July 12, 2024, the Minnesota Department of Health conducted a full survey at the above provider, and the following correction orders are issued.”

Survey completed July 12, 2024: 19 correction orders

  • Tag 110: 144G.10 Subdivision 1a Assisted living director license required Level 1, widespread scope, scope/level letter C · correction period: Two (2) days
    Details

    Summary: MDH found the licensee failed to ensure licensed assisted living director ((LALD)-A) was listed as the Director of Record (DOR) for the licensee.

    MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure licensed assisted living director ((LALD)-A) was listed as the Director of Record (DOR) for the licensee. This had the potential to affect all the licensee's residents, staff, and visitors. [...]”

    Rule cited: “Each assisted living facility must employ an assisted living director licensed or permitted by the Board of Executives for Long Term Services and Supports.”

  • Tag 430: 144G.40 Subd. 2 Uniform checklist disclosure of services Level 1, widespread scope, scope/level letter C · correction period: Twenty-one (21) days
    Details

    Summary: MDH found the licensee failed to provide licensee's Uniform Disclosure of Assisted Living Services and Amenities (UDALSA) for two of three residents (R1, R3).

    MDH’s finding, as written: “Based on interview and record review, the licensee failed to provide licensee's Uniform Disclosure of Assisted Living Services and Amenities (UDALSA) for two of three residents (R1, R3). [...]”

    Rule cited: “(a) All assisted living facilities must provide to prospective residents: (1) a disclosure of the categories of assisted living licenses available and the category of license held by the facility; (2) a written checklist listing all services permitted under [...]”

  • Tag 480: 144G.41 Subd 1 (13) (i) (B) Minimum requirements Level 2, widespread scope, scope/level letter F · correction period: Please refer to the FBEIR for any compliance dates
    Details

    Summary: MDH found the licensee failed to ensure food was prepared and served according to the Minnesota Food Code.

    MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure food was prepared and served according to the Minnesota Food Code. This practice resulted in a level two violation (a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety) and was issued at a widespread scope (when problems are pervasive or represent a systemic failure that has affected or has the potential to affect a large portion or all the [...]”

    Rule cited: “(13) offer to provide or make available at least the following services to residents: (B) food must be prepared and served according to the Minnesota Food Code, Minnesota Rules, chapter 4626; and”

  • Tag 650: 144G.42 Subd. 8 Employee records Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
    Details

    Summary: MDH found the licensee failed to ensure employee records contained the required content for three of three employees (unlicensed personnel

    MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure employee records contained the required content for three of three employees (unlicensed personnel (ULP)-B, ULP-E, registered nurse (RN)-C). [...]”

    Rule cited: “(a) The facility must maintain current records of each paid employee, each regularly scheduled volunteer providing services, and each individual contractor providing services. [...]”

  • Tag 660: 144G.42 Subd. 9 Tuberculosis prevention and control Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
    Details

    Summary: MDH found the licensee failed to establish and maintain a tuberculosis (TB) prevention and control program based on the most current guidelines issued by the Centers for Disease Control and Prevention (CDC) which included a current facility TB risk assessment.

    MDH’s finding, as written: “Based on interview and record review, the licensee failed to establish and maintain a tuberculosis (TB) prevention and control program based on the most current guidelines issued by the Centers for Disease Control and Prevention (CDC) which included a current facility TB risk assessment. The licensee also failed to ensure history and symptoms screening was completed and documented for one of two employees (clinical nurse supervisor (CNS)-D). [...]”

    Rule cited: “(a) The facility must establish and maintain a comprehensive tuberculosis infection control program according to the most current tuberculosis infection control guidelines issued by the United States Centers for Disease Control and Prevention (CDC), Division [...]”

Show all 19
  • Tag 680: 144G.42 Subd. 10 Disaster planning and emergency preparedness Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
    Details

    MDH’s finding, as written: “Based on interview and record review the licensee failed to have a written emergency preparedness (EP) plan with all the required content. This had the potential to affect all residents, staff and visitors. [...]”

    Rule cited: “(a) The facility must meet the following requirements: (1) have a written emergency disaster plan that contains a plan for evacuation, addresses elements of sheltering in place, identifies temporary relocation sites, and details staff assignments in the event [...]”

  • Tag 780: 144G.45 Subd. 2 (a) (1) Fire protection and physical environment Level 2, widespread scope, scope/level letter F · correction period: Two (2) days
    Details

    Summary: MDH found the licensee failed to provide smoke alarms inside each resident sleeping room, and failed to provide interconnected smoke alarms so that the actuation of one alarm causes all alarms in the dwelling unit to actuate.

    MDH’s finding, as written: “Based on observation and interview, the licensee failed to provide smoke alarms inside each resident sleeping room, and failed to provide interconnected smoke alarms so that the actuation of one alarm causes all alarms in the dwelling unit to actuate. This had the potential to directly affect all residents, staff, and visitors. [...]”

    Rule cited: “(a) Each assisted living facility must comply with the State Fire Code in Minnesota Rules, chapter 7511, and: (1) for dwellings or sleeping units, as defined in the State Fire Code: (i) provide smoke alarms in each room used for sleeping purposes; (ii) [...]”

  • Tag 790: 144G.45 Subd. 2 (a) (2)-(3) Fire protection and physical environment Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days
    Details

    Summary: MDH found the licensee failed to maintain the portable fire extinguishers.

    MDH’s finding, as written: “Based on observation and interview, the licensee failed to maintain the portable fire extinguishers. This deficient condition had the potential to affect all staff, residents, and visitors. [...]”

    Rule cited: “(2) install and maintain portable fire extinguishers in accordance with the State Fire Code; (3) install portable fire extinguishers having a minimum 2-A:10-B:C rating within Group R-3 occupancies, as defined by the State Fire Code, located so that the travel [...]”

  • Tag 800: 144G.45 Subd. 2 (a) (4) Fire protection and physical environment Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days
    Details

    Summary: MDH found the licensee failed to maintain the facility's physical environment in a continuous state of good repair and operation regarding the health, safety, and well-being of the residents.

    MDH’s finding, as written: “Based on observation and interview, the licensee failed to maintain the facility's physical environment in a continuous state of good repair and operation regarding the health, safety, and well-being of the residents. This had the potential to directly affect all residents, staff, and visitors. [...]”

    Rule cited: “(4) keep the physical environment, including walls, floors, ceiling, all furnishings, grounds, systems, and equipment in a continuous state of good repair and operation with regard to the health, safety, comfort, and well-being of the residents in accordance [...]”

  • Tag 810: 144G.45 Subd. 2 (b)-(f) Fire protection and physical environment Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
    Details

    Summary: MDH found the licensee failed to develop the fire safety and evacuation plan with the required content and provide the required training and drills.

    MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to develop the fire safety and evacuation plan with the required content and provide the required training and drills. This had the potential to directly affect all residents, staff, and visitors. [...]”

    Rule cited: “(b) Each assisted living facility shall develop and maintain fire safety and evacuation plans. [...]”

  • Tag 820: 144G.45 Subd. 2 (g) Fire protection and physical environment Level 2, isolated scope, scope/level letter D · correction period: Two (2) days
    Details

    Summary: MDH found the licensee failed to provide facilities that were not a distinct hazard to life.

    MDH’s finding, as written: “Based on observation and interview, the licensee failed to provide facilities that were not a distinct hazard to life. This had the potential to directly affect a limited number of residents and staff. [...]”

    Rule cited: “(g) Existing construction or elements, including assisted living facilities that were registered as housing with services establishments under chapter 144D prior to August 1, 2021, shall be permitted to continue in use provided such use does not constitute a [...]”

  • Tag 950: 144G.50 Subd. 3 Designation of representative Level 1, widespread scope, scope/level letter C · correction period: Twenty-one (21) days
    Details

    Summary: MDH found the licensee failed to include the required verbatim notice to designate a representative in the assisted living contract for two of two residents (R1, R3).

    MDH’s finding, as written: “Based on interview and record review, the licensee failed to include the required verbatim notice to designate a representative in the assisted living contract for two of two residents (R1, R3). [...]”

    Rule cited: “(a) Before or at the time of execution of an assisted living contract, an assisted living facility must offer the resident the opportunity to identify a designated representative in writing in the contract and must provide the following verbatim notice on a [...]”

  • Tag 1290: 144G.60 Subdivision 1 Background studies required Level 3, widespread scope, scope/level letter I · correction period: IMMEDIATE · fine: $3,000.00 assessed
    Details

    Summary: MDH found the licensee failed to ensure a background study was conducted prior to staff providing services for two of eight employees (unlicensed personnel (ULP)-B and registered nurse (RN)-C).

    MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to ensure a background study was conducted prior to staff providing services for two of eight employees (unlicensed personnel (ULP)-B and registered nurse (RN)-C). [...]”

    Rule cited: “(a) Employees, contractors, and regularly scheduled volunteers of the facility are subject to the background study required by section 144.057 and may be disqualified under chapter 245C. [...]”

  • Tag 1460: 144G.63 Subdivision 1 Orientation of staff and supervisors Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
    Details

    Summary: MDH found the licensee failed to ensure orientation to assisted living licensing requirements and

    MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure orientation to assisted living licensing requirements and regulations was completed for four of four employees (clinical nurse supervisor (CNS)-D, unlicensed personnel (ULP)-B, ULP-E, ULP-F). This had the potential to affect all residents. [...]”

    Rule cited: “All staff providing and supervising direct services must complete an orientation to assisted living facility licensing requirements and regulations before providing assisted living services to residents. [...]”

  • Tag 1500: 144G.63 Subd. 5 Required annual training Level 2, isolated scope, scope/level letter D · correction period: Twenty-one (21) days
    Details

    Summary: MDH found the licensee failed to ensure employees received at least eight (8) hours of training for each 12 months of employment for one of four employees (clinical nurse supervisor (CNS)-D).

    MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure employees received at least eight (8) hours of training for each 12 months of employment for one of four employees (clinical nurse supervisor (CNS)-D). [...]”

    Rule cited: “(a) All staff that perform direct services must complete at least eight hours of annual training for each 12 months of employment. [...]”

  • Tag 1530: 144G.64 TRAINING IN DEMENTIA CARE REQUIRED Level 2, pattern scope, scope/level letter E · correction period: Twenty-one (21) days
    Details

    Summary: MDH found the licensee failed to ensure direct-care staff received at least eight hours of initial training on topics specified under paragraph (b) within 160 working hours of the employment start date for two of four direct care employees (unlicensed personnel (ULP)-B, ULP-F), licensee failed to ensure supervisors of direct-care staff received at least two hours of annual training for one of four employees (clinical nurse supervisor (CNS)-D).

    MDH’s finding, as written: “Based on interview, and record review, the licensee failed to ensure direct-care staff received at least eight hours of initial training on topics specified under paragraph (b) within 160 working hours of the employment start date for two of four direct care employees (unlicensed personnel (ULP)-B, ULP-F), licensee failed to ensure supervisors of direct-care staff received at least two hours of annual training for one of four employees (clinical nurse supervisor (CNS)-D). [...]”

    Rule cited: “(a) All assisted living facilities must meet the following training requirements: (1) supervisors of direct-care staff must have at least eight hours of initial training on topics specified under paragraph (b) within 120 working hours of the employment start [...]”

  • Tag 1880: 144G.71 Subd. 19 Storage of medications Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days
    Details

    Summary: MDH found the licensee failed to ensure prescription medications were securely locked in a substantially constructed compartments and permitted only authorized personnel to have access.

    MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure prescription medications were securely locked in a substantially constructed compartments and permitted only authorized personnel to have access. [...]”

    Rule cited: “An assisted living facility must store all prescription medications in securely locked and substantially constructed compartments according to the manufacturer's directions and permit only authorized personnel to have access.”

  • Tag 1940: 144G.72 Subd. 3 Individualized treatment or therapy managemen Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
    Details

    Summary: MDH found the licensee failed to develop and implement an individual treatment or therapy management plan (ITTMP) to include all required content for one of one resident (R1) receiving assistance with blood glucose checks.

    MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to develop and implement an individual treatment or therapy management plan (ITTMP) to include all required content for one of one resident (R1) receiving assistance with blood glucose checks. [...]”

    Rule cited: “For each resident receiving management of ordered or prescribed treatments or therapy services, the assisted living facility must prepare and include in the service plan a written statement of the treatment or therapy services that will be provided to the [...]”

  • Tag 1960: 144G.72 Subd. 5 Documentation of administration of treatments Level 2, isolated scope, scope/level letter D · correction period: Seven (7)
    Details

    Summary: MDH found the licensee failed to ensure treatment or therapy services were documented for one of one resident (R1) receiving blood glucose checks.

    MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure treatment or therapy services were documented for one of one resident (R1) receiving blood glucose checks. [...]”

    Rule cited: “Each treatment or therapy administered by an assisted living facility must be in the resident record. [...]”

Fines assessed by MDH

  • Tag 1290 (144g.60 Subdivision 1 - Background Studies Required): $3,000.00
What the levels and scopes mean (MDH’s words)

Level 1: “a violation that has no potential to cause more than a minimal impact on the resident and does not affect health or safety”

Level 2: “a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death”

Level 3: “a violation that harmed a resident's health or safety, not including serious injury, impairment, or death, or a violation that has the potential to lead to serious injury, impairment, or death”

Isolated scope: “when one or a limited number of residents are affected or one or a limited number of staff are involved, or the situation has occurred only occasionally”

Pattern scope: “when more than a limited number of residents are affected, more than a limited number of staff are involved, or the situation has occurred repeatedly; but is not found to be pervasive”

Widespread scope: “when problems are pervasive or represent a systemic failure that has affected or has the potential to affect a large portion or all of the residents”

Summaries are ours and are marked “Summary”; quoted text is MDH’s own, shortened where marked [...]. Read the full reports at the links above or search every report on MDH’s site.

What these terms mean

MDH: “An evaluation is a process regulated by the division to ensure licensees comply with the laws, rules, and certifications for the type of care and services authorized under their license/certification.”

“An investigation may occur when the division is notified that care and services are not being provided by licensees as required by law. This may include allegations of abuse, neglect, or financial misuse.”

For maltreatment, Minnesota law defines substantiated as “a preponderance of the evidence shows that an act that meets the definition of maltreatment occurred” and inconclusive as “less than a preponderance of evidence to show that maltreatment did or did not occur” (Minn. Stat. 626.5572).

Correction orders, as MDH explains on each state form: “Tag numbers have been assigned to Minnesota State Statutes for Assisted Living Facilities.” “The letter in the left column is used for tracking purposes and reflects the scope and level issued pursuant to 144G.31 subd. 1, 2, and 3.” MDH adds that there is no requirement to submit a plan of correction for violations of Minnesota state statutes.

MDH keeps investigation results for seven years when allegations are substantiated, four years when inconclusive, and three years when unsubstantiated, so the counts cover different periods. This community is licensed for 4 residents; larger communities are evaluated and reported on more often, so read counts with size in mind. Source: Minnesota Department of Health, Health Regulation Division, data as of September 28, 2026. Always visit in person and ask the community about anything listed here.

License and ownershipActive license, licensee UNIVERSAL CARE HOMES LLC
License type
Assisted Living Facility
License number
425309
License status
Active
Current license dated
2026-04-01
Licensed capacity
4
Licensee
UNIVERSAL CARE HOMES LLC
Administrator/Authorized Agent
Yasir Ali

Source: Minnesota state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.

Administrator/Authorized Agent name from the Minnesota licensing record, as of Sep 9, 2026.

Paying with Medicaid and other programsHow Medicaid pays for care in Minnesota, and other programs

How Medicaid pays for care in Minnesota

  • Elderly Waiver (EW), customized living services. Minnesota's Elderly Waiver, part of Medical Assistance (Minnesota Medicaid), can pay for "customized living" services, and a provider of those services must hold an assisted living license (or meet certain exceptions). You must qualify for Medical Assistance and need a nursing-home level of care. (state page)

Ask the community whether it accepts Medicaid.

Location and nearby careNearest hospital 0.8 mi, nursing home 0.6 mi, pharmacy 0.7 mi
Nearest hospital with an emergency room
Abbott Northwestern Hospital, Minneapolis. 0.8 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
Nearest Medicare nursing home
Andrew Residence, Minneapolis. 0.6 miles away, straight line.
Nearest home health agency office
Childrens Home Care And Hospice, Minneapolis. 0.6 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
Nearest pharmacy
Fairview Pharmacy - Smiley's Clinic. 0.7 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
Area
USDA classes ZIP code 55404 as metropolitan (metropolitan core).
Dialysis within 15 miles
Fmcna Park Avenue Dialysis Center, Minneapolis, 0.8 miles away, straight line (CMS rating 2 of 5 stars)
U Of Mn Med Ctr, Fairview - Dialysis, Minneapolis, 0.8 miles away, straight line
Davita Home Dialysis Unit, Minneapolis, 0.9 miles away, straight line (CMS rating 3 of 5 stars)
Hospice
19 Medicare hospices tell CMS they serve ZIP code 55404.
Allina Health Hospice & Palliative Care, office in Minneapolis, 0.9 miles away, straight line (CMS family survey rating 3 of 5 stars)
Accentcare Fairview Hospice - West, LLC, office in Saint Paul, 2.4 miles away, straight line (CMS family survey rating 2 of 5 stars)
Grace Hospice, office in Minneapolis, 2.5 miles away, straight line (CMS family survey rating 4 of 5 stars)
Nearest geriatric medicine practice
Fairview Clinics, Minneapolis. 0.7 miles away, straight line. 1 geriatric medicine doctor listed there.

Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.

Emergency and natural hazard riskFEMA overall risk relatively low; outside FEMA's high-risk flood areas

Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.

Flood zone
Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
FEMA National Risk Index
Overall: relatively low. By hazard: inland flooding relatively low, tornado relatively high, heat wave relatively high, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)

A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.

Questions to ask on a tour10 questions picked for this community from its record

Picked for this community from its record. Ask them in person and write down the answers.

  1. The current license dates from 2026. Has the owner or operator changed recently?
  2. What does the base rate include, and when did rates last go up?
  3. Who is here at night? Are they awake, or asleep and on call?
  4. Who covers when the owner is sick, on vacation, or away for the day? Can we meet them?
  5. Is it one flat rate, or does it rise with care needs?
  6. Can you help someone who needs two people to move, or a mechanical lift?
  7. How many caregivers are on duty during the day and at night?
  8. What happens if care needs increase? When would someone need to move?
  9. What fees are charged at move-in?
  10. How do you tell families about falls, illness or changes?
What we checked11 public sources we searched, with dates

Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.

SourceData as ofWhat we found
Minnesota Department of Health, Health Regulation Division inspection recordsSep 28, 2026See above
U.S. Department of Labor wage and hour casesOct 15, 2026Nothing on record
OSHA workplace safety inspections since 2016Oct 15, 2026Nothing on record
FEMA flood mapSee above
USDA wildfire riskApr 15, 2026Not shown: no FEMA wildfire rating of moderate or higher here
FEMA National Risk IndexSee above
CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmaciesSee above
HUD Multifamily Properties - AssistedJul 6, 2026Nothing on record
State Veterans Homes (NASVH directory)Sep 20, 2026Nothing on record
CMS Hospice - General InformationAug 19, 2026Nothing on record
CMS Home Health Care AgenciesMay 27, 2026Nothing on record
Common questionsAnswers to 4 questions families ask
What type of care does Universal Care Homes provide?

Universal Care Homes is licensed by the state of Minnesota for assisted living in Minneapolis, Minnesota. Its licensed capacity is 4 residents.

Does Lilisity rate Universal Care Homes?

No. We publish state licensing details for Universal Care Homes but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.

How much does Universal Care Homes cost?

Assisted Living in Hennepin County typically starts at $2,500 to $4,400 a month. Based on 18 communities that publish prices. These are area figures, not this community's price. Universal Care Homes does not publish its prices.

How do I contact Universal Care Homes?

Visit Universal Care Homes at 2301 16th Avenue South, Minneapolis, MN 55404.

Choosing a small care homeOur care guide: what to look for, what it costs, how families pay, and more questions to ask (PDF)

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How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid