Assisted Living
Rivers Edge Assisted Living
11 Minnesota Avenue South, Aitkin, MN 56431 · Map
Licensed for 66 residents · RIVERS EDGE ASSISTED LIVING
Rivers Edge Assisted Living is a state-licensed assisted living community in Aitkin, Minnesota. It is licensed for 66 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 66 residents
Assisted Living Facility 422444, current license dated Sep 27, 2025. Licensee RIVERS EDGE ASSISTED LIVING.
Nearest emergency room
0.6 miles
Riverwood Healthcare Center.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Rivers Edge Assisted Living this community | 66 | Not published | Active | 6 substantiated | |
| Golden Horizons | 0.6 mi | 44 | Not published | Active | 0 substantiated |
| Vitality Living of Aitkin | 0.7 mi | 40 | Not published | Active | 0 substantiated |
| Heartwood (Independent Living and Assisted Living and Memory Care) | 11.4 mi | 55 | Not published | Active | 0 substantiated |
| Mcgregor Carefree Living by Ox | 19.5 mi | 21 | Not published | Active | 0 substantiated |
State inspection record6 substantiated
- Last evaluation
- May 14, 2025
- Evaluations on record
- 2
- Investigations substantiated
- 6 kept 7 years
- Inconclusive
- 0 kept 4 years
- Unsubstantiated
- 4 kept 3 years
Most recent evaluation (May 14, 2025, state report 5VZT11)
MDH: “On May 12, 2025, through May 14, 2025, the Minnesota Department of Health conducted a full survey at the above provider.”
Survey completed May 14, 2025: 20 correction orders
- Tag 470: 144G.41 Subdivision 1 Minimum requirements Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to develop a staffing plan that included metrics to identify staffing to meet scheduled and unscheduled needs of residents.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to develop a staffing plan that included metrics to identify staffing to meet scheduled and unscheduled needs of residents. [...]”
Rule cited: “(11) develop and implement a staffing plan for determining its staffing level that: (i) includes an evaluation, to be conducted at least twice a year, of the appropriateness of staffing levels in the facility; (ii) ensures sufficient staffing at all times to [...]”
- Tag 480: 144G.41 Subdivision 1 Subd. 1a (a-b) Minimum requirements; required food services Level 2, widespread scope, scope/level letter F · correction period: Please refer to the FBEIR for any compliance dates
Details
Summary: MDH found the licensee failed to ensure food was prepared and served according to the Minnesota Food Code.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure food was prepared and served according to the Minnesota Food Code. This practice resulted in a level two violation (a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death), and is issued at a widespread scope (when problems are pervasive or represent a systemic failure that has [...]”
Rule cited: “(a) Except as provided in paragraph (b), food must be prepared and served according to the Minnesota Food Code, Minnesota Rules, chapter 4626. [...]”
- Tag 650: 144G.42 Subd. 8 (a) Staff records Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to ensure employee records contained required content for two of three employees (unlicensed personnel (ULP)-I), registered nurse (RN)-L).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure employee records contained required content for two of three employees (unlicensed personnel (ULP)-I), registered nurse (RN)-L). [...]”
Rule cited: “(a) The facility must maintain current records of each paid staff member, each regularly scheduled volunteer providing services, and each individual contractor providing services. [...]”
- Tag 680: 144G.42 Subd. 10 Disaster planning and emergency preparedness Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to have a written emergency preparedness plan (EPP) posted in a prominent area and developed with all the required content.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to have a written emergency preparedness plan (EPP) posted in a prominent area and developed with all the required content. This had the potential to affect all residents, staff and visitors. [...]”
Rule cited: “(a) The facility must meet the following requirements: (1) have a written emergency disaster plan that contains a plan for evacuation, addresses elements of sheltering in place, identifies temporary relocation sites, and details staff assignments in the event [...]”
- Tag 775: 144G.45 Subd. 2. (a) Fire protection and physical environment Level 2, widespread scope, scope/level letter F · correction period: seven (7) days
Details
MDH’s finding, as written: “Based on observation and interview, the licensee failed to comply with the requirements of the Minnesota State Fire Code. This had the potential to directly affect all residents, staff, and visitors. [...]”
Rule cited: “Each assisted living facility must comply with the State Fire Code in Minnesota Rules, chapter 7511, and:”
Show all 20
- Tag 780: 144G.45 Subd. 2 (a) (1) Fire protection and physical environment Level 2, isolated scope, scope/level letter D · correction period: Two (2) day
Details
Summary: MDH found the licensee failed to provide smoke alarms outside in the immediate vicinity of all sleeping rooms in the facility.
MDH’s finding, as written: “Based on observation and interview, the licensee failed to provide smoke alarms outside in the immediate vicinity of all sleeping rooms in the facility. This had the potential to affect a limited number of residents, staff, and visitors. [...]”
Rule cited: “for dwellings or sleeping units, as defined in the State Fire Code: (i) provide smoke alarms in each room used for sleeping purposes; (ii) provide smoke alarms outside each separate sleeping area in the immediate vicinity of bedrooms; (iii) provide smoke [...]”
- Tag 790: 144G.45 Subd. 2 (a) (2-3) Fire protection and physical environment Level 2, widespread scope, scope/level letter F · correction period: Two (2) days
Details
Summary: MDH found the licensee failed to maintain fire extinguishers as required throughout the facility.
MDH’s finding, as written: “Based on observation and interview, the licensee failed to maintain fire extinguishers as required throughout the facility. This deficient condition had the ability to affect all staff, visitors, and residents. [...]”
Rule cited: “(2) install and maintain portable fire extinguishers in accordance with the State Fire Code; (3) install portable fire extinguishers having a minimum 2-A:10-B:C rating within Group R-3 occupancies, as defined by the State Fire Code, located so that the travel [...]”
- Tag 810: 144G.45 Subd. 2 (b-f) Fire protection and physical environment Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to develop the fire safety and evacuation plan with required content, make the plan readily available, provide required training and drills.
MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to develop the fire safety and evacuation plan with required content, make the plan readily available, provide required training and drills. This had the potential to directly affect all residents, staff, and visitors. [...]”
Rule cited: “(b) Each assisted living facility shall develop and maintain fire safety and evacuation plans. [...]”
- Tag 1290: 144G.60 Subdivision 1 Background studies required Level 2, pattern scope, scope/level letter E · correction period: Two (2) days
Details
Summary: MDH found the licensee failed to ensure a background study (BGS) was submitted and a clearance was received in affiliation with the assisted living licensee's current health facility identification (HFID 32649) for three of 38 employees (unlicensed personnel (ULP)-F, ULP-G, activities director (AD)-E).
MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to ensure a background study (BGS) was submitted and a clearance was received in affiliation with the assisted living licensee's current health facility identification (HFID 32649) for three of 38 employees (unlicensed personnel (ULP)-F, ULP-G, activities director (AD)-E). This had the potential to affect all 30 residents. [...]”
Rule cited: “(a) Employees, contractors, and regularly scheduled volunteers of the facility are subject to the background study required by section 144.057 and may be disqualified under chapter 245C. [...]”
- Tag 1500: 144G.63 Subd. 5 Required annual training Level 2, pattern scope, scope/level letter E · correction period: Twenty-One (21) days
Details
Summary: MDH found the licensee failed to ensure employees received all required content of annual training for each 12 months of employment for two of three employees (registered nurse (RN)-L, clinical nurse supervisor (CNS)-C).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure employees received all required content of annual training for each 12 months of employment for two of three employees (registered nurse (RN)-L, clinical nurse supervisor (CNS)-C). [...]”
Rule cited: “(a) All staff that perform direct services must complete at least eight hours of annual training for each 12 months of employment. [...]”
- Tag 1530: 144G.64 TRAINING IN DEMENTIA CARE REQUIRED Level 2, isolated scope, scope/level letter D · correction period: Twenty-One (21) days
Details
Summary: MDH found the licensee failed to ensure one of three employees (registered nurse (RN)-L), received the required two hours of dementia care annual training.
MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to ensure one of three employees (registered nurse (RN)-L), received the required two hours of dementia care annual training. [...]”
Rule cited: “(a) All assisted living facilities must meet the following training requirements: (1) supervisors of direct-care staff must have at least eight hours of initial training on topics specified under paragraph (b) within 120 working hours of the employment start [...]”
- Tag 1640: 144G.70 Subd. 4 (a-e) Service plan, implementation and revisions to Level 2, isolated scope, scope/level letter D · correction period: Twenty-One (21) days
Details
Summary: MDH found the licensee failed to ensure service plans were revised to include provided services for one of two residents (R5).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure service plans were revised to include provided services for one of two residents (R5). [...]”
Rule cited: “(a) No later than 14 calendar days after the date that services are first provided, an assisted living facility shall finalize a current written service plan. [...]”
- Tag 1750: 144G.71 Subd. 7 Delegation of medication administration Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to provide specific resident instructions relating to the administration
MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to provide specific resident instructions relating to the administration of medications for two of two residents (R9, R5). [...]”
Rule cited: “When administration of medications is delegated to unlicensed personnel, the assisted living facility must ensure that the registered nurse has: (1) instructed the unlicensed personnel in the proper methods to administer the medications, and the unlicensed [...]”
- Tag 1760: 144G.71 Subd. 8 Documentation of administration of medication Level 2, pattern scope, scope/level letter E · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure one of two unlicensed personnel (ULP)-I followed registered nurse (RN) written instructions for one of two residents (R9).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure one of two unlicensed personnel (ULP)-I followed registered nurse (RN) written instructions for one of two residents (R9). Additionally, the licensee failed to ensure medications were administered as ordered for one of three residents (R5). [...]”
Rule cited: “Each medication administered by the assisted living facility staff must be documented in the resident's record. The documentation must include the signature and title of the person who administered the medication. [...]”
- Tag 1880: 144G.71 Subd. 19 Storage of medications Level 2, pattern scope, scope/level letter E · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure medications were securely stored during the medication administration process by two of four unlicensed personnel (ULP-H, ULP-I).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure medications were securely stored during the medication administration process by two of four unlicensed personnel (ULP-H, ULP-I). [...]”
Rule cited: “An assisted living facility must store all prescription medications in securely locked and substantially constructed compartments according to the manufacturer's directions and permit only authorized personnel to have access.”
- Tag 1890: 144G.71 Subd. 20 Prescription drugs Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days
Details
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure medications were maintained bearing the original prescription label with legible information, including the expiration date, for time sensitive medications for three of three medication carts (cart one, cart two, cart three). In addition, the licensee failed to monitor for expired medication for one of ten residents (R13). [...]”
Rule cited: “A prescription drug, prior to being set up for immediate or later administration, must be kept in the original container in which it was dispensed by the pharmacy bearing the original prescription label with legible information including the expiration or [...]”
- Tag 1950: 144G.72 Subd. 4 Administration of treatments and therapy Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure the registered nurse (RN) prepared in writing specific instructions for each resident and documented those instructions for one of two residents (R9) receiving treatments.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure the registered nurse (RN) prepared in writing specific instructions for each resident and documented those instructions for one of two residents (R9) receiving treatments. [...]”
Rule cited: “Ordered or prescribed treatments or therapies must be administered by a nurse, physician, or other licensed health professional authorized to perform the treatment or therapy, or may be delegated or assigned to unlicensed personnel by the licensed health [...]”
- Tag 2310: 144G.91 Subd. 4 (a) Appropriate care and services Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure the care and services were provided according to acceptable health care and medical, or nursing standards with regards to safely storing oxygen for one of two residents (R2).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure the care and services were provided according to acceptable health care and medical, or nursing standards with regards to safely storing oxygen for one of two residents (R2). [...]”
Rule cited: “(a) Residents have the right to care and assisted living services that are appropriate based on the resident's needs and according to an up-to-date service plan subject to accepted health care standards.”
- Tag 2320: 144G.91 Subd. 4 (b) Appropriate care and services Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to provide care and services according to acceptable health care, medical, or nursing standards by one of one unlicensed personnel (ULP-K) during medication administration for two of three residents (R8, R11).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to provide care and services according to acceptable health care, medical, or nursing standards by one of one unlicensed personnel (ULP-K) during medication administration for two of three residents (R8, R11). [...]”
Rule cited: “(b) Residents have the right to receive health care and other assisted living services with continuity from people who are properly trained and competent to perform their duties and in sufficient numbers to adequately provide the services agreed to in the [...]”
- Tag 2430: 144G.91 Subd. 15 Confidentiality of records Level 2, isolated scope, scope/level letter D · correction period: Twenty-one (21) days
Details
MDH’s finding, as written: “Based on observation, interview, and record review the licensee failed to ensure resident's personal health and medical information was kept private by one of three unlicensed personnel (ULP)-I). [...]”
Rule cited: “(a) Residents have the right to have personal, financial, health, and medical information kept private, to approve or refuse release of information to any outside party, and to be advised of the assisted living facility's policies and procedures regarding [...]”
From MDH’s letter: the letter says the facility is in substantial compliance.
Food and beverage inspection (included in this report): Food and beverage inspection report included
Total fines assessed, as printed in the letter: $500.00.
Earlier evaluations (1)
- April 13, 2022: report NHRK11 · 90 correction orders
Details
Survey completed October 18, 2023: 13 correction orders
- Tag 115: 144G.10 Subd. 2 Licensure categories (re-issued) scope/level letter F
Details
MDH’s finding, as written: “Not Assessed”
Rule cited: “(a) The categories in this subdivision are established for assisted living facility licensure. (1) The assisted living facility category is for assisted living facilities that only provide assisted living services. [...]”
- Tag 250: 144G.20 Subdivision 1 Conditions (re-issued) scope/level letter F
Details
MDH’s finding, as written: “Not assessed.”
Rule cited: “(a) The commissioner may refuse to grant a provisional license, refuse to grant a license as a result of a change in ownership, refuse to renew a license, suspend or revoke a license, or impose a conditional license if the owner, controlling individual, or [...]”
- Tag 480: 144G.41 Subd 1 (13) (i) (B) Minimum requirements (re-issued) scope/level letter F
Details
MDH’s finding, as written: “Not Assessed”
Rule cited: “(13) offer to provide or make available at least the following services to residents: (B) food must be prepared and served according to the Minnesota Food Code, Minnesota Rules, chapter 4626; and”
- Tag 620: 144G.42 Subd. 6 (a) / 626.557, Subd. 3 Compliance with requirements for reporting ma (re-issued) Level 2, isolated scope, scope/level letter D · fine: $3,000.00 assessed
Details
Summary: MDH found the licensee failed to report suspected maltreatment to the Minnesota Adult Abuse Reporting Center (MAARC) within 24-hours for two of four residents (R1 and R2).
MDH’s finding, as written: “Based on record review and interview, the licensee failed to report suspected maltreatment to the Minnesota Adult Abuse Reporting Center (MAARC) within 24-hours for two of four residents (R1 and R2). [...]”
Rule cited: “(a) The assisted living facility must comply with the requirements for the reporting of maltreatment of vulnerable adults in section 626.557. [...]”
- Tag 630: 144G.42 Subd. 6 (b) Compliance with requirements for reporting ma (re-issued) scope/level letter F · fine: $3,000.00 assessed
Details
MDH’s finding, as written: “Not Assessed”
Rule cited: “(b) The facility must develop and implement an individual abuse prevention plan for each vulnerable adult. [...]”
Show all 13
- Tag 660: 144G.42 Subd. 9 Tuberculosis prevention and control Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to establish and maintain a comprehensive tuberculosis (TB) infection control prevention program according to the most current guidelines issued by the Centers for Disease Control (CDC), including testing for the presence of the infection with a two-step tuberculin skin test (TST) or single TB blood test, for one of three employees (licensed practical nurse (LPN)-B).
MDH’s finding, as written: “Based on interview and document review, the licensee failed to establish and maintain a comprehensive tuberculosis (TB) infection control prevention program according to the most current guidelines issued by the Centers for Disease Control (CDC), including testing for the presence of the infection with a two-step tuberculin skin test (TST) or single TB blood test, for one of three employees (licensed practical nurse (LPN)-B). This could affect all residents, staff members, and viistors. [...]”
Rule cited: “(a) The facility must establish and maintain a comprehensive tuberculosis infection control program according to the most current tuberculosis infection control guidelines issued by the United States Centers for Disease Control and Prevention (CDC), Division [...]”
- Tag 730: 144G.43 Subd. 3 Contents of resident record (re-issued) Level 2, isolated scope, scope/level letter D
Details
MDH’s finding, as written: “Based on interview, and record review the licensee failed to ensure documentation of incidents involving the resident and actions taken in response to the needs of the resident were completed for one of three residents (R2). [...]”
Rule cited: “Contents of a resident record include the following for each resident: (1) identifying information, including the resident's name, date of birth, address, and telephone number; (2) the name, address, and telephone number of the resident's emergency contact, [...]”
- Tag 930: 144G.50 Subd. 2 (d-e; 1-4) Contract information (re-issued) scope/level letter C
Details
MDH’s finding, as written: “Not Assessed”
Rule cited: “(d) The contract must include a description of the facility's complaint resolution process available to residents, including the name and contact information of the person representing the facility who is designated to handle and resolve complaints. [...]”
- Tag 940: 144G.50 Subd. 2 (e; 5-7) Contract information (re-issued) scope/level letter C
Details
MDH’s finding, as written: “Not Assessed”
Rule cited: “(5) a description of the facility's policies related to medical assistance waivers under chapter 256S and section 256B.49 and the housing support program under chapter 256I, including: (i) whether the facility is enrolled with the commissioner of human [...]”
- Tag 1530: 144G.64 TRAINING IN DEMENTIA CARE REQUIRED (re-issued) scope/level letter D
Details
MDH’s finding, as written: “Not Assessed”
Rule cited: “(a) All assisted living facilities must meet the following training requirements: (1) supervisors of direct-care staff must have at least eight hours of initial training on topics specified under paragraph (b) within 120 working hours of the employment start [...]”
- Tag 1620: 144G.70 Subd. 2 (c-e) Initial reviews, assessments, and monitoring (re-issued) Level 2, isolated scope, scope/level letter D · fine: $3,000.00 assessed
Details
Summary: MDH found the licensee failed to ensure resident assessments provided clear directions for resident cares for two of three residents (R1 and R4).
MDH’s finding, as written: “Based on observation, interview, and document review, the licensee failed to ensure resident assessments provided clear directions for resident cares for two of three residents (R1 and R4). [...]”
Rule cited: “(c) Resident reassessment and monitoring must be conducted no more than 14 calendar days after initiation of services. [...]”
- Tag 1940: 144G.72 Subd. 3 Individualized treatment or therapy managemen (re-issued) scope/level letter D
Details
MDH’s finding, as written: “Not Assessed”
Rule cited: “For each resident receiving management of ordered or prescribed treatments or therapy services, the assisted living facility must prepare and include in the service plan a written statement of the treatment or therapy services that will be provided to the [...]”
- Tag 3000: 626.557 Subd. 3 DO NOT USE / Timing of report (re-issued) scope/level letter D
Details
MDH’s finding, as written: “RE-ISSUE under 0620”
Rule cited: “(a) A mandated reporter who has reason to believe that a vulnerable adult is being or has been maltreated, or who has knowledge that a vulnerable adult has sustained a physical injury which is not reasonably explained shall immediately report the information [...]”
Survey completed April 18, 2023: 15 correction orders
- Tag 115: 144G.10 Subd. 2 Licensure categories (re-issued) scope/level letter F
Details
MDH’s finding, as written: “Not assessed”
Rule cited: “(a) The categories in this subdivision are established for assisted living facility licensure. (1) The assisted living facility category is for assisted living facilities that only provide assisted living services. [...]”
- Tag 250: 144G.20 Subdivision 1 Conditions (re-issued) scope/level letter F
Details
MDH’s finding, as written: “Not assessed.”
Rule cited: “(a) The commissioner may refuse to grant a provisional license, refuse to grant a license as a result of a change in ownership, refuse to renew a license, suspend or revoke a license, or impose a conditional license if the owner, controlling individual, or [...]”
- Tag 470: 144G.41 Subdivision 1 Minimum requirements Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days · fine: $3,000.00 assessed
Details
Summary: MDH found the licensee failed to develop and implement a written staffing plan.
MDH’s finding, as written: “Based on interview and document review, the licensee failed to develop and implement a written staffing plan. This practice resulted in a level two violation (a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety) and was issued at a widespread scope (when problems are pervasive or represent a systemic failure that has affected or has the potential to affect a large portion or all of the residents). [...]”
Rule cited: “(11) develop and implement a staffing plan for determining its staffing level that: (i) includes an evaluation, to be conducted at least twice a year, of the appropriateness of staffing levels in the facility; (ii) ensures sufficient staffing at all times to [...]”
- Tag 480: 144G.41 Subd 1 (13) (i) (B) Minimum requirements (re-issued) scope/level letter F
Details
MDH’s finding, as written: “Not assessed”
Rule cited: “(13) offer to provide or make available at least the following services to residents: (B) food must be prepared and served according to the Minnesota Food Code, Minnesota Rules, chapter 4626; and”
- Tag 620: 144G.42 Subd. 6 (a) Compliance with requirements for reporting ma (re-issued) Level 2, isolated scope, scope/level letter D · fine: $3,000.00 assessed
Details
MDH’s finding, as written: “Based on observation, interview, and record review the licensee failed to report suspected maltreatment to the Minnesota Adult Abuse Reporting Center (MAARC) within 24-hours for one of nine residents (R4). [...]”
Rule cited: “(a) The assisted living facility must comply with the requirements for the reporting of maltreatment of vulnerable adults in section 626.557. [...]”
Show all 15
- Tag 630: 144G.42 Subd. 6 (b) Compliance with requirements for reporting ma (re-issued) scope/level letter F · fine: $3,000.00 assessed
Details
MDH’s finding, as written: “Not assessed”
Rule cited: “(b) The facility must develop and implement an individual abuse prevention plan for each vulnerable adult. [...]”
- Tag 730: 144G.43 Subd. 3 Contents of resident record (re-issued) Level 2, pattern scope, scope/level letter E
Details
MDH’s finding, as written: “Based on observation, interview, and record review the licensee failed to ensure documentation of incidents involving the resident and actions taken in response to the needs of the resident were completed for one of nine residents (R4). [...]”
Rule cited: “Contents of a resident record include the following for each resident: (1) identifying information, including the resident's name, date of birth, address, and telephone number; (2) the name, address, and telephone number of the resident's emergency contact, [...]”
- Tag 810: 144G.45 Subd. 2 (b)-(f) Fire protection and physical environment (re-issued) Level 2, widespread scope, scope/level letter F
Details
Summary: MDH found the licensee failed to provide the required evacuation drill frequency.
MDH’s finding, as written: “Based on document review and interview, the licensee failed to provide the required evacuation drill frequency. This had the potential to directly affect all residents and staff. [...]”
Rule cited: “(b) Each assisted living facility shall develop and maintain fire safety and evacuation plans. [...]”
- Tag 820: 144G.45 Subd. 2 (g) Fire protection and physical environment (re-issued) Level 2, widespread scope, scope/level letter F · correction period: Two (2) days
Details
Summary: MDH found the licensee failed to provide facilities that were not a distinct hazard to life.
MDH’s finding, as written: “Based on observation and interview, the licensee failed to provide facilities that were not a distinct hazard to life. This had the potential to directly affect all residents and staff. [...]”
Rule cited: “(g) Existing construction or elements, including assisted living facilities that were registered as housing with services establishments under chapter 144D prior to August 1, 2021, shall be permitted to continue in use provided such use does not constitute a [...]”
- Tag 930: 144G.50 Subd. 2 (d-e; 1-4) Contract information (re-issued) scope/level letter C
Details
MDH’s finding, as written: “Not assessed”
Rule cited: “(d) The contract must include a description of the facility's complaint resolution process available to residents, including the name and contact information of the person representing the facility who is designated to handle and resolve complaints. [...]”
- Tag 940: 144G.50 Subd. 2 (e; 5-7) Contract information (re-issued) scope/level letter C
Details
MDH’s finding, as written: “Not assessed”
Rule cited: “(5) a description of the facility's policies related to medical assistance waivers under chapter 256S and section 256B.49 and the housing support program under chapter 256I, including: (i) whether the facility is enrolled with the commissioner of human [...]”
- Tag 1530: 144G.64 TRAINING IN DEMENTIA CARE REQUIRED (re-issued) scope/level letter D
Details
MDH’s finding, as written: “Not assessed”
Rule cited: “(a) All assisted living facilities must meet the following training requirements: (1) supervisors of direct-care staff must have at least eight hours of initial training on topics specified under paragraph (b) within 120 working hours of the employment start [...]”
- Tag 1620: 144G.70 Subd. 2 (c-e) Initial reviews, assessments, and monitoring (re-issued) Level 2, pattern scope, scope/level letter D · fine: $3,000.00 assessed
Details
MDH’s finding, as written: “Based on observation, interview, and record review the licensee failed to ensure documentation of incidents involving the resident and actions taken in response to the needs of the resident were completed for one of nine residents (R4). [...]”
Rule cited: “(c) Resident reassessment and monitoring must be conducted no more than 14 calendar days after initiation of services. [...]”
- Tag 1940: 144G.72 Subd. 3 Individualized treatment or therapy managemen (re-issued) scope/level letter D
Details
MDH’s finding, as written: “Not assessed”
Rule cited: “For each resident receiving management of ordered or prescribed treatments or therapy services, the assisted living facility must prepare and include in the service plan a written statement of the treatment or therapy services that will be provided to the [...]”
- Tag 3000: 626.557 Subd. 3 Timing of report (re-issued) Level 2, isolated scope, scope/level letter D
Details
MDH’s finding, as written: “Based on interview and record review the licensee failed to immediately report to the Minnesota Adult Abuse Reporting Center (MAARC) suspected maltreatment for two of nine residents (R4, R7). [...]”
Rule cited: “(a) A mandated reporter who has reason to believe that a vulnerable adult is being or has been maltreated, or who has knowledge that a vulnerable adult has sustained a physical injury which is not reasonably explained shall immediately report the information [...]”
Survey completed January 24, 2023: 16 correction orders
- Tag 115: 144G.10 Subd. 2 Licensure categories (re-issued) scope/level letter F
Details
MDH’s finding, as written: “Not assessed”
Rule cited: “(a) The categories in this subdivision are established for assisted living facility licensure. (1) The assisted living facility category is for assisted living facilities that only provide assisted living services. [...]”
- Tag 250: 144G.20 Subdivision 1 Conditions (re-issued) scope/level letter F
Details
MDH’s finding, as written: “Not assessed”
Rule cited: “(a) The commissioner may refuse to grant a provisional license, refuse to grant a license as a result of a change in ownership, refuse to renew a license, suspend or revoke a license, or impose a conditional license if the owner, controlling individual, or [...]”
- Tag 450: 144G.41 Subdivision 1 Minimum requirements Level 3, isolated scope, scope/level letter G · correction period: Seven (7) days
Details
MDH’s finding, as written: “Based on interview and record review the licensee failed to provide person-centered care in compliance with the Nurse Practice Act when the license failed to identify or implement interventions to prevent future falls for two of nine residents (R1 and R4) records reviewed. [...]”
Rule cited: “All assisted living facilities shall: (1) distribute to residents the assisted living bill of rights; (2) provide services in a manner that complies with the Nurse Practice Act in sections 148.171 to 148.285; (3) utilize a person-centered planning and service [...]”
- Tag 480: 144G.41 Subd 1 (13) (i) (B) Minimum requirements (re-issued) scope/level letter F
Details
MDH’s finding, as written: “Not assessed”
Rule cited: “(13) offer to provide or make available at least the following services to residents: (B) food must be prepared and served according to the Minnesota Food Code, Minnesota Rules, chapter 4626; and”
- Tag 620: 144G.42 Subd. 6 (a) Compliance with requirements for reporting ma Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days · fine: $3,000.00 assessed
Details
MDH’s finding, as written: “Based on interview and record review the licensee failed to immediately report to the Minnesota Adult Abuse Reporting Center (MAARC) suspected maltreatment for one of nine resident (R1) with records reviewed. [...]”
Rule cited: “(a) The assisted living facility must comply with the requirements for the reporting of maltreatment of vulnerable adults in section 626.557. [...]”
Show all 16
- Tag 630: 144G.42 Subd. 6 (b) Compliance with requirements for reporting ma (re-issued) scope/level letter F · fine: $3,000.00 assessed
Details
MDH’s finding, as written: “Not assessed”
Rule cited: “(b) The facility must develop and implement an individual abuse prevention plan for each vulnerable adult. [...]”
- Tag 730: 144G.43 Subd. 3 Contents of resident record Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
MDH’s finding, as written: “Based on interview and record review the licensee failed to ensure documentation of incidents involving the resident and actions taken in response to the needs of the resident were completed for one of nine residents (R1) with records reviewed. [...]”
Rule cited: “Contents of a resident record include the following for each resident: (1) identifying information, including the resident's name, date of birth, address, and telephone number; (2) the name, address, and telephone number of the resident's emergency contact, [...]”
- Tag 780: 144G.45 Subd. 2 (a) (1) Fire protection and physical environment (re-issued) scope/level letter F
Details
MDH’s finding, as written: “Not assessed”
Rule cited: “(a) Each assisted living facility must comply with the State Fire Code in Minnesota Rules, chapter 7511, and: (1) for dwellings or sleeping units, as defined in the State Fire Code: (i) provide smoke alarms in each room used for sleeping purposes; (ii) [...]”
- Tag 810: 144G.45 Subd. 2 (b)-(f) Fire protection and physical environment (re-issued) scope/level letter F
Details
MDH’s finding, as written: “Not assessed”
Rule cited: “(b) Each assisted living facility shall develop and maintain fire safety and evacuation plans. [...]”
- Tag 820: 144G.45 Subd. 2 (g) Fire protection and physical environment (re-issued) scope/level letter F
Details
MDH’s finding, as written: “Not assessed”
Rule cited: “(g) Existing construction or elements, including assisted living facilities that were registered as housing with services establishments under chapter 144D prior to August 1, 2021, shall be permitted to continue in use provided such use does not constitute a [...]”
- Tag 930: 144G.50 Subd. 2 (d-e; 1-4) Contract information (re-issued) scope/level letter C
Details
MDH’s finding, as written: “Not assessed”
Rule cited: “(d) The contract must include a description of the facility's complaint resolution process available to residents, including the name and contact information of the person representing the facility who is designated to handle and resolve complaints. [...]”
- Tag 940: 144G.50 Subd. 2 (e; 5-7) Contract information (re-issued) scope/level letter C
Details
MDH’s finding, as written: “Not assessed”
Rule cited: “(5) a description of the facility's policies related to medical assistance waivers under chapter 256S and section 256B.49 and the housing support program under chapter 256I, including: (i) whether the facility is enrolled with the commissioner of human [...]”
- Tag 1530: 144G.64 TRAINING IN DEMENTIA CARE REQUIRED (re-issued) scope/level letter D
Details
MDH’s finding, as written: “Not assessed”
Rule cited: “(a) All assisted living facilities must meet the following training requirements: (1) supervisors of direct-care staff must have at least eight hours of initial training on topics specified under paragraph (b) within 120 working hours of the employment start [...]”
- Tag 1620: 144G.70 Subd. 2 (c-e) Initial reviews, assessments, and monitoring Level 3, isolated scope, scope/level letter G · correction period: Immediate · fine: $3,000.00 assessed
Details
Summary: MDH found the licensee failed to reassess and monitor change in needs when the resident exhibited exit-seeking behaviors while not wearing clothing appropriate for the weather.
MDH’s finding, as written: “Based on interview and document review, the licensee failed to reassess and monitor change in needs when the resident exhibited exit-seeking behaviors while not wearing clothing appropriate for the weather. Additionally, the resident left the facility unsupervised, fell, and required hospitalization. [...]”
Rule cited: “(c) Resident reassessment and monitoring must be conducted no more than 14 calendar days after initiation of services. [...]”
- Tag 1940: 144G.72 Subd. 3 Individualized treatment or therapy managemen (re-issued) scope/level letter D
Details
MDH’s finding, as written: “Not assessed”
Rule cited: “For each resident receiving management of ordered or prescribed treatments or therapy services, the assisted living facility must prepare and include in the service plan a written statement of the treatment or therapy services that will be provided to the [...]”
- Tag 3000: 626.557 Subd. 3 Timing of report Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
MDH’s finding, as written: “Based on interview and record review the licensee failed to immediately report to the Minnesota Adult Abuse Reporting Center (MAARC) suspected maltreatment for one of nine residents (R1) with records reviewed. [...]”
Rule cited: “(a) A mandated reporter who has reason to believe that a vulnerable adult is being or has been maltreated, or who has knowledge that a vulnerable adult has sustained a physical injury which is not reasonably explained shall immediately report the information [...]”
Survey completed October 5, 2022: 12 correction orders
- Tag 115: 144G.10 Subd. 2 Licensure categories (re-issued) scope/level letter F
Details
MDH’s finding, as written: “Not assessed.”
Rule cited: “(a) The categories in this subdivision are established for assisted living facility licensure. (1) The assisted living facility category is for assisted living facilities that only provide assisted living services. [...]”
- Tag 250: 144G.20 Subdivision 1 Conditions (re-issued) Level 2, widespread scope, scope/level letter F
Details
Summary: MDH found the licensee failed to show they met the requirements of licensure, by attesting the managerial officials who oversaw the day-to-day operations understood applicable statutes and rules.
MDH’s finding, as written: “Based on observation and record review, the licensee failed to show they met the requirements of licensure, by attesting the managerial officials who oversaw the day-to-day operations understood applicable statutes and rules. This had the potential to affect all residents, staff, and visitors. [...]”
Rule cited: “(a) The commissioner may refuse to grant a provisional license, refuse to grant a license as a result of a change in ownership, refuse to renew a license, suspend or revoke a license, or impose a conditional license if the owner, controlling individual, or [...]”
- Tag 480: 144G.41 Subd 1 (13) (i) (B) Minimum requirements (re-issued) Level 2, widespread scope, scope/level letter F
Details
Summary: MDH found the licensee failed to ensure food was prepared according to the Minnesota Food Code.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure food was prepared according to the Minnesota Food Code. This practice resulted in a level two violation (a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death), and was issued at a widespread scope (when problems are pervasive or represent a systemic failure that has affected [...]”
Rule cited: “(13) offer to provide or make available at least the following services to residents: (i) at least three nutritious meals daily with snacks available seven days per week, according to the recommended dietary allowances in the United States Department of [...]”
- Tag 580: 144G.42 Subd. 2 Quality management (re-issued) Level 2, widespread scope, scope/level letter F
Details
Summary: MDH found the licensee failed to engage in and maintain documentation of quality management activity in accordance with 144G.42 Subd.2.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to engage in and maintain documentation of quality management activity in accordance with 144G.42 Subd.2. This had the potential to affect all 35 residents receiving assisted living services. [...]”
Rule cited: “The facility shall engage in quality management appropriate to the size of the facility and relevant to the type of services provided. [...]”
- Tag 630: 144G.42 Subd. 6 (b) Compliance with requirements for reporting ma (re-issued) Level 2, widespread scope, scope/level letter F · fine: $3,000.00 assessed
Details
Summary: MDH found the licensee failed to ensure specific measures to reduce residents' risk of elopement 24 hours a day 7 days a week by providing some residents with the door code to unmonitored key code exit doors.
MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to ensure specific measures to reduce residents' risk of elopement 24 hours a day 7 days a week by providing some residents with the door code to unmonitored key code exit doors. This affected 17 of 35 residents. [...]”
Rule cited: “(b) The facility must develop and implement an individual abuse prevention plan for each vulnerable adult. [...]”
Show all 12
- Tag 780: 144G.45 Subd. 2 (a) (1) Fire protection and physical environment (re-issued) Level 2, widespread scope, scope/level letter F
Details
Summary: MDH found the licensee failed to provide smoke alarms that complied with fire protection requirements.
MDH’s finding, as written: “Based on observation and interview, the licensee failed to provide smoke alarms that complied with fire protection requirements. This had the potential to directly affect all residents and staff. [...]”
Rule cited: “(a) Each assisted living facility must comply with the State Fire Code in Minnesota Rules, chapter 7511, and: (1) for dwellings or sleeping units, as defined in the State Fire Code: (i) provide smoke alarms in each room used for sleeping purposes; (ii) [...]”
- Tag 810: 144G.45 Subd. 2 (b)-(f) Fire protection and physical environment (re-issued) Level 2, widespread scope, scope/level letter F
Details
MDH’s finding, as written: “Based on document review and interview, the licensee failed to provide the required evacuation drill frequency. This had the potential to directly affect all residents and staff. [...]”
Rule cited: “(b) Each assisted living facility shall develop and maintain fire safety and evacuation plans. [...]”
- Tag 820: 144G.45 Subd. 2 (g) Fire protection and physical environment Level 2, widespread scope, scope/level letter F · correction period: 120 (one-hundred twenty) days
Details
Summary: MDH found the licensee failed to provide facilities that were not a distinct hazard to life.
MDH’s finding, as written: “Based on observation and interview, the licensee failed to provide facilities that were not a distinct hazard to life. This had the potential to directly affect all residents and staff. [...]”
Rule cited: “(g) Existing construction or elements, including assisted living facilities that were registered as housing with services establishments under chapter 144D prior to August 1, 2021, shall be permitted to continue in use provided such use does not constitute a [...]”
- Tag 930: 144G.50 Subd. 2 (d-e; 1-4) Contract information (re-issued) scope/level letter C
Details
MDH’s finding, as written: “No further action required.”
Rule cited: “(d) The contract must include a description of the facility's complaint resolution process available to residents, including the name and contact information of the person representing the facility who is designated to handle and resolve complaints. [...]”
- Tag 940: 144G.50 Subd. 2 (e; 5-7) Contract information (re-issued) scope/level letter C
Details
MDH’s finding, as written: “No further action required.”
Rule cited: “(5) a description of the facility's policies related to medical assistance waivers under chapter 256S and section 256B.49 and the housing support program under chapter 256I, including: (i) whether the facility is enrolled with the commissioner of human [...]”
- Tag 1530: 144G.64 TRAINING IN DEMENTIA CARE REQUIRED Level 2, isolated scope, scope/level letter D
Details
MDH’s finding, as written: “Based on, interview and record review, the licensee failed to ensure one of one employee (unlicensed personnel (ULP)-G) received at least eight hours of dementia care training, in the required timeframe in accordance with 144G.64 with records reviewed. [...]”
Rule cited: “(a) All assisted living facilities must meet the following training requirements: (1) supervisors of direct-care staff must have at least eight hours of initial training on topics specified under paragraph (b) within 120 working hours of the employment start [...]”
- Tag 1940: 144G.72 Subd. 3 Individualized treatment or therapy managemen (re-issued) Level 2, isolated scope, scope/level letter D
Details
Summary: MDH found the licensee failed to develop an individualized treatment management plan with all required content for one of one resident (R2) who received treatments.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to develop an individualized treatment management plan with all required content for one of one resident (R2) who received treatments. [...]”
Rule cited: “For each resident receiving management of ordered or prescribed treatments or therapy services, the assisted living facility must prepare and include in the service plan a written statement of the treatment or therapy services that will be provided to the [...]”
Survey completed April 13, 2022: 34 correction orders
- Tag 115: 144G.10 Subd. 2 Licensure categories Level 2, widespread scope, scope/level letter F · correction period: Two (2) days
Details
Summary: MDH found the licensee failed to ensure an assisted living facility with dementia care license was in place to meet compliance with the licensee's secured building serving memory care residents, only accessible by key codes.
MDH’s finding, as written: “Based on interview, observation, and record review, the licensee failed to ensure an assisted living facility with dementia care license was in place to meet compliance with the licensee's secured building serving memory care residents, only accessible by key codes. This had the potential to affect all residents. [...]”
Rule cited: “(a) The categories in this subdivision are established for assisted living facility licensure. (1) The assisted living facility category is for assisted living facilities that only provide assisted living services. [...]”
- Tag 250: 144G.20 Subdivision 1 Conditions Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to show they met the requirements of licensure, by attesting the managerial officials who oversaw the day-to-day operations understood applicable statutes and rules; nor developed and/or implemented current policies and procedures as required with records reviewed.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to show they met the requirements of licensure, by attesting the managerial officials who oversaw the day-to-day operations understood applicable statutes and rules; nor developed and/or implemented current policies and procedures as required with records reviewed. This had the potential to affect all residents, staff, and visitors. [...]”
Rule cited: “(a) The commissioner may refuse to grant a provisional license, refuse to grant a license as a result of a change in ownership, refuse to renew a license, suspend or revoke a license, or impose a conditional license if the owner, controlling individual, or [...]”
- Tag 430: 144G.40 Subd. 2 Uniform checklist disclosure of services Level 1, widespread scope, scope/level letter C · correction period: Twenty-One (21) days
Details
Summary: MDH found the licensee failed to provide an accurate copy of the uniform disclosure of assisted living services and amenities (UDALSA) with the required content for five of five residents (R1, R2, R3, R4, R8).
MDH’s finding, as written: “Based on interview and record review, the licensee failed to provide an accurate copy of the uniform disclosure of assisted living services and amenities (UDALSA) with the required content for five of five residents (R1, R2, R3, R4, R8). [...]”
Rule cited: “(a) All assisted living facilities must provide to prospective residents: (1) a disclosure of the categories of assisted living licenses available and the category of license held by the facility; (2) a written checklist listing all services permitted under [...]”
- Tag 470: 144G.41 Subdivision 1 Minimum requirements Level 3, widespread scope, scope/level letter I · correction period: Seven (7) days · fine: $3,000.00 assessed
Details
MDH’s finding, as written: “Based on observation, interview and record review the licensee failed to ensure sufficient staffing at all times to meet the scheduled and reasonably foreseeable unscheduled needs of each resident as required by the residents' assessments and service plans on a 24-hour per day basis. This had the potential to affect all 37 residents residing in the facility. [...]”
Rule cited: “(11) develop and implement a staffing plan for determining its staffing level that: (i) includes an evaluation, to be conducted at least twice a year, of the appropriateness of staffing levels in the facility; (ii) ensures sufficient staffing at all times to [...]”
- Tag 480: 144G.41 Subd 1 (13) (i) (B) Minimum requirements Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to ensure food was prepared according to the Minnesota Food Code.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure food was prepared according to the Minnesota Food Code. This practice resulted in a level two violation (a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death), and was issued at a widespread scope (when problems are pervasive or represent a systemic failure that has affected [...]”
Rule cited: “(13) offer to provide or make available at least the following services to residents: (i) at least three nutritious meals daily with snacks available seven days per week, according to the recommended dietary allowances in the United States Department of [...]”
Show all 34
- Tag 490: 144G.41 Subd 1 (13) (ii)-(vii) Minimum requirements Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to have daily programs of social and recreational activities based on individual and group interests, physical, mental, and psychosocial needs, which create opportunities for active participation in the community at large.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to have daily programs of social and recreational activities based on individual and group interests, physical, mental, and psychosocial needs, which create opportunities for active participation in the community at large. This had the potential to affect all 37 residents of the facility. [...]”
Rule cited: “(ii) weekly housekeeping; (iii) weekly laundry service; (iv) upon the request of the resident, provide direct or reasonable assistance with arranging for transportation to medical and social services appointments, shopping, and other recreation, and provide [...]”
- Tag 530: 144G.41 Subd. 5 Resident councils Level 1, widespread scope, scope/level letter C · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to develop a process to consider resident council recommendations and grievances.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to develop a process to consider resident council recommendations and grievances. This had the potential to affect all 37 residents receiving assisted living services. [...]”
Rule cited: “The facility must provide a resident council with space and privacy for meetings, where doing so is reasonably achievable. Staff, visitors, and other guests may attend a resident council meeting only at the council's invitation. [...]”
- Tag 550: 144G.41 Subd. 7 Resident grievances; reporting maltreatment Level 2, widespread scope, scope/level letter F · correction period: Twenty-One (21) days
Details
Summary: MDH found the licensee failed to post in a conspicuous place, information about the licensee's grievance procedure with the required
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to post in a conspicuous place, information about the licensee's grievance procedure with the required content. This had the potential to affect the licensee's current residents, staff, and visitors. [...]”
Rule cited: “All facilities must post in a conspicuous place information about the facilities' grievance procedure, and the name, telephone number, and e-mail contact information for the individuals who are responsible for handling resident grievances. [...]”
- Tag 580: 144G.42 Subd. 2 Quality management Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to engage in and maintain documentation of quality management activity.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to engage in and maintain documentation of quality management activity. This had the potential to affect all 37 residents receiving assisted living services. [...]”
Rule cited: “The facility shall engage in quality management appropriate to the size of the facility and relevant to the type of services provided. [...]”
- Tag 620: 144G.42 Subd. 6 (a) Compliance with requirements for reporting ma Level 3, isolated scope, scope/level letter G · correction period: Seven (7) days · fine: $3,000.00 assessed
Details
Summary: MDH found the licensee failed to immediately report to the Minnesota Adult Abuse Reporting Center (MAARC) an allegation of maltreatment for two of two residents (R8, R9) reviewed for elopement and abuse.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to immediately report to the Minnesota Adult Abuse Reporting Center (MAARC) an allegation of maltreatment for two of two residents (R8, R9) reviewed for elopement and abuse. [...]”
Rule cited: “144G.42 Subd. 6. Compliance with requirements for reporting maltreatment of vulnerable adults; abuse prevention plan. (a) The assisted living facility must comply with the requirements for the reporting of maltreatment of vulnerable adults in section 626.557. [...]”
- Tag 630: 144G.42 Subd. 6 (b) Compliance with requirements for reporting ma Level 3, widespread scope, scope/level letter I · correction period: Seven (7) days · fine: $3,000.00 assessed
Details
Summary: MDH found the licensee failed to assess or identify specific measures to reduce residents' risk of elopement while providing some residents with the door code to unmonitored key code exit doors.
MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to assess or identify specific measures to reduce residents' risk of elopement while providing some residents with the door code to unmonitored key code exit doors. This affected 16 of 16 residents the facility identified as "MC" (memory care). [...]”
Rule cited: “(b) The facility must develop and implement an individual abuse prevention plan for each vulnerable adult. [...]”
- Tag 650: 144G.42 Subd. 8 Employee records Level 2, widespread scope, scope/level letter F · correction period: Twenty-One (21) days
Details
Summary: MDH found the licensee failed to ensure employee records contained a job description for one of two employees (unlicensed personnel (ULP)-D) and failed to ensure employee records contained competency testing and evaluations for two of two employees (ULP-D, ULP-E) and all other unlicensed personnel with records reviewed.
MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to ensure employee records contained a job description for one of two employees (unlicensed personnel (ULP)-D) and failed to ensure employee records contained competency testing and evaluations for two of two employees (ULP-D, ULP-E) and all other unlicensed personnel with records reviewed. [...]”
Rule cited: “(a) The facility must maintain current records of each paid employee, each regularly scheduled volunteer providing services, and each individual contractor providing services. [...]”
- Tag 780: 144G.45 Subd. 2 (a) (1) Fire protection and physical environment Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to provide smoke alarms that complied with
MDH’s finding, as written: “Based on observation and interview, the licensee failed to provide smoke alarms that complied with fire protection requirements. This had the potential to directly affect all residents and staff. [...]”
Rule cited: “(a) Each assisted living facility must comply with the State Fire Code in Minnesota Rules, chapter 7511, and: (1) for dwellings or sleeping units, as defined in the State Fire Code: (i) provide smoke alarms in each room used for sleeping purposes; (ii) [...]”
- Tag 810: 144G.45 Subd. 2 (b)-(f) Fire protection and physical environment Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to provide the required plans,
MDH’s finding, as written: “Based on document review and interview, the licensee failed to provide the required plans, training, and drills for fire safety and evacuation. This had the potential to directly affect all residents and staff. [...]”
Rule cited: “(b) Each assisted living facility shall develop and maintain fire safety and evacuation plans. [...]”
- Tag 930: 144G.50 Subd. 2 (d-e; 1-4) Contract information Level 1, widespread scope, scope/level letter C · correction period: Twenty-One (21) days
Details
Summary: MDH found the licensee failed to execute a written contract with the required content for two of two residents (R3, R4) and all the other residents with records reviewed.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to execute a written contract with the required content for two of two residents (R3, R4) and all the other residents with records reviewed. [...]”
Rule cited: “(d) The contract must include a description of the facility's complaint resolution process available to residents, including the name and contact information of the person representing the facility who is designated to handle and resolve complaints. [...]”
- Tag 940: 144G.50 Subd. 2 (e; 5-7) Contract information Level 1, widespread scope, scope/level letter C · correction period: Twenty-One (21) days
Details
MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to execute a written contract with the required content for two of two residents (R3, R4) and all the other residents with records reviewed. [...]”
Rule cited: “(5) a description of the facility's policies related to medical assistance waivers under chapter 256S and section 256B.49 and the housing support program under chapter 256I, including: (i) whether the facility is enrolled with the commissioner of human [...]”
- Tag 1330: 144G.60 Subd. 4 (b) Unlicensed personnel Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to ensure one of two unlicensed personnel ((ULP)-E) completed training and competency evaluations in all required training topics.
MDH’s finding, as written: “Based on interview, observation, and record review, the licensee failed to ensure one of two unlicensed personnel ((ULP)-E) completed training and competency evaluations in all required training topics. [...]”
Rule cited: “(b) Unlicensed personnel performing delegated nursing tasks in an assisted living facility must: (1) have successfully completed training and demonstrated competency by successfully completing a written or oral test of the topics in section 144G.61, [...]”
- Tag 1420: 144G.62 Subd. 2 Delegation of assisted living services Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to ensure the registered nurse (RN) conducted training and competency evaluations for two of two unlicensed personnel ((ULP)-D, ULP-E) who performed delegated tasks, and all other unlicensed personnel with records reviewed.
MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to ensure the registered nurse (RN) conducted training and competency evaluations for two of two unlicensed personnel ((ULP)-D, ULP-E) who performed delegated tasks, and all other unlicensed personnel with records reviewed. [...]”
Rule cited: “(b) When the registered nurse or licensed health professional delegates tasks to unlicensed personnel, that person must ensure that prior to the delegation the unlicensed personnel is trained in the proper methods to perform the tasks or procedures for each [...]”
- Tag 1470: 144G.63 Subd. 2 Content of required orientation Level 2, isolated scope, scope/level letter D · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to ensure two of two employees (unlicensed personnel (ULP)-D, ULP-E) received orientation to assisted living facility licensing requirements and regulations with records reviewed.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure two of two employees (unlicensed personnel (ULP)-D, ULP-E) received orientation to assisted living facility licensing requirements and regulations with records reviewed. [...]”
Rule cited: “(a) The orientation must contain the following topics: (1) an overview of this chapter; (2) an introduction and review of the facility's policies and procedures related to the provision of assisted living services by the individual staff person; (3) handling [...]”
- Tag 1540: 144G.64 (a) TRAINING IN DEMENTIA CARE REQUIRED Level 2, isolated scope, scope/level letter D · correction period: Fourteen (14) days
Details
Summary: MDH found the licensee failed to ensure one of two employees (unlicensed personnel (ULP)-D) received at least eight hours of dementia care training, in the required timeframe in accordance with 144G.64 with records reviewed.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure one of two employees (unlicensed personnel (ULP)-D) received at least eight hours of dementia care training, in the required timeframe in accordance with 144G.64 with records reviewed. [...]”
Rule cited: “(3) for assisted living facilities with dementia care, direct-care employees must have completed at least eight hours of initial training on topics specified under paragraph (b) within 80 working hours of the employment start date. [...]”
- Tag 1610: 144G.70 Subd. 2 (a-b) Initial reviews, assessments, and monitoring Level 2, isolated scope, scope/level letter D · correction period: Twenty-One (21) days
Details
Summary: MDH found the licensee failed to ensure a registered nurse (RN) completed a comprehensive assessment to include all areas identified on the uniform assessment tool for two of two residents (R1, R2) with records reviewed.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure a registered nurse (RN) completed a comprehensive assessment to include all areas identified on the uniform assessment tool for two of two residents (R1, R2) with records reviewed. [...]”
Rule cited: “(a) Residents who are not receiving any services shall not be required to undergo an initial nursing assessment. [...]”
- Tag 1620: 144G.70 Subd. 2 (c-e) Initial reviews, assessments, and monitoring Level 3, isolated scope, scope/level letter G · correction period: Twenty-One (21) days · fine: $3,000.00 assessed
Details
Summary: MDH found the licensee failed to ensure the registered nurse (RN) reassessed a resident after a change in condition for one of one resident (R8) reviewed.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure the registered nurse (RN) reassessed a resident after a change in condition for one of one resident (R8) reviewed. In addition, the licensee failed to ensure a RN conducted ongoing resident monitoring and reassessment was completed for one of four residents (R1) with records reviewed. [...]”
Rule cited: “(c) Resident reassessment and monitoring must be conducted no more than 14 calendar days after initiation of services. [...]”
- Tag 1640: 144G.70 Subd. 4 (a-e) Service plan, implementation and revisions to Level 2, pattern scope, scope/level letter E
Details
Summary: MDH found the licensee failed to include a signature or other authentication by the resident to document agreement on the services provided for three of four residents (R1, R2, R3) and failed to revise the service plan for one of two residents (R4) with records reviewed.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to include a signature or other authentication by the resident to document agreement on the services provided for three of four residents (R1, R2, R3) and failed to revise the service plan for one of two residents (R4) with records reviewed. [...]”
Rule cited: “(a) No later than 14 calendar days after the date that services are first provided, an assisted living facility shall finalize a current written service plan. [...]”
- Tag 1690: 144G.71 Subdivision 1 Medication management services Level 1, widespread scope, scope/level letter C · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to develop written procedures for disposing of medications.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to develop written procedures for disposing of medications. The licensee's medication disposition policy and procedure had the potential to affect all residents receiving medication services. [...]”
Rule cited: “(a) This section applies only to assisted living facilities that provide medication management services. [...]”
- Tag 1730: 144G.71 Subd. 5 Individualized medication management plan Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to develop and maintain a current individualized medication management plan for each resident to include all required content for one of one resident (R3) with records reviewed.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to develop and maintain a current individualized medication management plan for each resident to include all required content for one of one resident (R3) with records reviewed. [...]”
Rule cited: “(a) For each resident receiving medication management services, the assisted living facility must prepare and include in the service plan a written statement of the medication management services that will be provided to the resident. [...]”
- Tag 1750: 144G.71 Subd. 7 Delegation of medication administration Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure two of two unlicensed personnel ((ULP)-D, ULP-E) demonstrated competency for administering medications.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure two of two unlicensed personnel ((ULP)-D, ULP-E) demonstrated competency for administering medications. [...]”
Rule cited: “When administration of medications is delegated to unlicensed personnel, the assisted living facility must ensure that the registered nurse has: (1) instructed the unlicensed personnel in the proper methods to administer the medications, and the unlicensed [...]”
- Tag 1760: 144G.71 Subd. 8 Documentation of administration of medication Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
MDH’s finding, as written: “Surveyor: Johnson-Crosby, Erin Based on interview and record review, the licensee failed to document follow-up procedures when the licensee did not administer medications as prescribed for one of one resident (R1) record reviewed. [...]”
Rule cited: “Each medication administered by the assisted living facility staff must be documented in the resident's record. The documentation must include the signature and title of the person who administered the medication. [...]”
- Tag 1820: 144G.71 Subd. 13 Prescriptions Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to obtain a current written or electronically recorded prescription for all medications the provider had managed for the licensee's three of three residents (R1, R2, R3) with records reviewed.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to obtain a current written or electronically recorded prescription for all medications the provider had managed for the licensee's three of three residents (R1, R2, R3) with records reviewed. [...]”
Rule cited: “There must be a current written or electronically recorded prescription as defined in section 151.01, subdivision 16a, for all prescribed medications that the assisted living facility is managing for the resident.”
- Tag 1940: 144G.72 Subd. 3 Individualized treatment or therapy managemen Level 2, pattern scope, scope/level letter E · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to develop an individualized treatment management plan with all required content for three of three residents (R1, R2, R3) who received treatments.
MDH’s finding, as written: “Based on interview, observation, and record review, the licensee failed to develop an individualized treatment management plan with all required content for three of three residents (R1, R2, R3) who received treatments. [...]”
Rule cited: “For each resident receiving management of ordered or prescribed treatments or therapy services, the assisted living facility must prepare and include in the service plan a written statement of the treatment or therapy services that will be provided to the [...]”
- Tag 1950: 144G.72 Subd. 4 Administration of treatments and therapy Level 2, pattern scope, scope/level letter E · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure the registered nurse (RN) included specific instructions for resident treatments and/or therapies and documented those instructions in the resident's record for three of three residents (R1, R2, R3) with records reviewed.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure the registered nurse (RN) included specific instructions for resident treatments and/or therapies and documented those instructions in the resident's record for three of three residents (R1, R2, R3) with records reviewed. [...]”
Rule cited: “Ordered or prescribed treatments or therapies must be administered by a nurse, physician, or other licensed health professional authorized to perform the treatment or therapy, or may be delegated or assigned to unlicensed personnel by the licensed health [...]”
- Tag 1970: 144G.72 Subd. 6 Treatment and therapy orders Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure up-to-date written or electronically recorded orders were maintained for one of three residents (R3) with records reviewed.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure up-to-date written or electronically recorded orders were maintained for one of three residents (R3) with records reviewed. [...]”
Rule cited: “There must be an up-to-date written or electronically recorded order from an authorized prescriber for all treatments and therapies. [...]”
- Tag 2310: 144G.91 Subd. 4 Appropriate care and services Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to provide care and services according to a suitable and up-to-date plan, and subject to acceptable health care and medical, or nursing standards for one of one resident (R4) with falls with records reviewed.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to provide care and services according to a suitable and up-to-date plan, and subject to acceptable health care and medical, or nursing standards for one of one resident (R4) with falls with records reviewed. [...]”
Rule cited: “(a) Residents have the right to care and assisted living services that are appropriate based on the resident's needs and according to an up-to-date service plan subject to accepted health care standards.”
- Tag 2480: 144G.91 Subd. 20 Grievances and inquiries Level 2, widespread scope, scope/level letter F · correction period: seven (7) days
Details
Summary: MDH found the licensee failed to respond to grievances of one of one resident (R8) reviewed for grievances.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to respond to grievances of one of one resident (R8) reviewed for grievances. In addition, the licensee failed to respond to numerous complaints from resident council. [...]”
Rule cited: “Residents have the right to make and receive a timely response to a complaint or inquiry, without limitation. [...]”
- Tag 3000: 626.557 Subd. 3 Timing of report Level 3, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to immediately report to the Minnesota Adult Abuse Reporting Center (MAARC) an allegation of maltreatment for two of two residents (R8, R9) reviewed for elopement and abuse.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to immediately report to the Minnesota Adult Abuse Reporting Center (MAARC) an allegation of maltreatment for two of two residents (R8, R9) reviewed for elopement and abuse. [...]”
Rule cited: “(a) A mandated reporter who has reason to believe that a vulnerable adult is being or has been maltreated, or who has knowledge that a vulnerable adult has sustained a physical injury which is not reasonably explained shall immediately report the information [...]”
MDH letters in this report
- February 28, 2023: Notice Of Conditional License Extension And Survey Results
- October 14, 2022: Notice Of Conditional License Extension And Survey Results
- July 19, 2022: Notice Of Conditional License
From MDH’s letter: the letter says the facility is not in substantial compliance.
Fines assessed by MDH
- Tag 470 (144g.41 Subdivision 1 - Minimum Requirements): $3,000.00
- Tag 620 (144g.42 Subd. 6 (a) - Compliance With Requirements For Reporting): $3,000.00
- Tag 630 (144g.42 Subd. 6 (b) - Compliance With Requirements For Reporting): $3,000.00
- Tag 1620 (144g.70 Subd. 2 (c-e) - Initial Reviews, Assessments, And Monitoring): $3,000.00
Total fines assessed, as printed in the letter: $500.00.
Total fines assessed, as printed in the letter: $6,000.00.
Total fines assessed, as printed in the letter: $3,000.00.
Total fines assessed, as printed in the letter: $12,000.00.
- Tag 115: 144G.10 Subd. 2 Licensure categories (re-issued) scope/level letter F
Substantiated investigations (state reports)
- December 5, 2023 · report HL326498965M · MDH finding: Substantiated, facility responsibility
Details
Allegation, as written: “The facility neglected the resident when the facility used an EZ stand (stand-assist lift) without securing the sling causing the resident to fall during a transfer. The facility failed to document the fall nor interventions to prevent future falls.”
“The Minnesota Department of Health determined neglect was substantiated.”
“The facility was responsible for the maltreatment.”
Summary: MDH looked into an allegation and found: neglect substantiated (facility responsibility).
MDH’s conclusion, as written: “The Minnesota Department of Health determined neglect was substantiated. The facility was responsible for the maltreatment. The resident fell while the EZ stand was in place when the sling became detached, but this fall was not recorded in the resident's medical record. The sling became detached because of a missing safety latch and, while the specific EZ stand was taken out of service, the facility did not have a system in place to maintain equipment EZ stand(s) which continued to be in use. Additionally, the investigation found the facility continued to use an undersized sling during transfers which caused the resident discomfort approximately eight months after his admission to the facility. Th EZ stand owned and used by the facility was not approved by the EZ stand manufacturer for use of the resident's weight. An equal opportunity employer.”
Action taken by facility: “The facility placed the faulty lift in locked storage and used the second lift the facility owned. When the consulting nurse learned of the fall, she investigated the event and filed a MAARC report. Nurse #1 was no longer employed in a nursing role at the facility.”
Action taken by MDH: “The facility was found to be in noncompliance.”
Survey completed October 18, 2023: 2 correction orders
- Tag 2310: 144G.91 Subd. 4 (a) Appropriate care and services Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure facility services were provided using a service plan subject to accepted health care standards for one of three residents (R2).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure facility services were provided using a service plan subject to accepted health care standards for one of three residents (R2). The facility used an EZ stand (stand assist device) to transfer, which was not maintained according to manufacturer instructions and was missing a safety latch which led to R2 to fall during a transfer. [...]”
Rule cited: “(a) Residents have the right to care and assisted living services that are appropriate based on the resident's needs and according to an up-to-date service plan subject to accepted health care standards.”
- Tag 2360: 144G.91 Subd. 8 Freedom from maltreatment
Details
Summary: MDH found the facility failed to ensure one of one residents reviewed (R2) was free from maltreatment.
MDH’s finding, as written: “Based on observations, interviews, and document review, the facility failed to ensure one of one residents reviewed (R2) was free from maltreatment. R2 was neglected. Findings include: On December 5, 2023, the Minnesota Department of Health (MDH) issued a determination that neglect occurred, and that the facility was responsible for the maltreatment, in connection with incidents which occurred at the facility. The MDH concluded there was a preponderance of evidence that maltreatment occurred.”
Rule cited: “Residents have the right to be free from physical, sexual, and emotional abuse; neglect; financial exploitation; and all forms of maltreatment covered under the Vulnerable Adults Act.”
- Tag 2310: 144G.91 Subd. 4 (a) Appropriate care and services Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
- October 21, 2023 · report HL326497785M · MDH finding: Substantiated, facility responsibility
Details
Allegation, as written: “The facility neglected the resident when the facility failed to provide supervision and the resident exited the facility unsupervised. The facility received a call from dispatch stating the resident was seen in town unsupervised.”
“The Minnesota Department of Health determined neglect was substantiated.”
“The facility was responsible for the maltreatment.”
Summary: MDH looked into an allegation and found: neglect substantiated (facility responsibility).
MDH’s conclusion, as written: “The Minnesota Department of Health determined neglect was substantiated. The facility was responsible for the maltreatment. The facility failed to identify and implement interventions to prevent the resident from exiting the facility unsupervised.”
Action taken by facility: “The facility assessed the resident for elopement intervention needs.”
Action taken by MDH: “The responsible party will be notified of their right to appeal the maltreatment finding. The facility was found to be in noncompliance.”
Survey completed August 23, 2023: 2 correction orders
- Tag 1620: 144G.70 Subd. 2 (c-e) Initial reviews, assessments, and monitoring Level 2, isolated scope, scope/level letter D
Details
MDH’s finding, as written: “Based on document review, and interview the licensee failed to reassess and monitor change in needs when the resident exhibited increased confusion and memory problems for one of six residents (R4). [...]”
Rule cited: “(c) Resident reassessment and monitoring must be conducted no more than 14 calendar days after initiation of services. [...]”
- Tag 2360: 144G.91 Subd. 8 Freedom from maltreatment
Details
Summary: MDH found the facility failed to ensure three of five resident reviewed (R3, R4, and R5) was free from maltreatment.
MDH’s finding, as written: “The facility failed to ensure three of five resident reviewed (R3, R4, and R5) was free from maltreatment. Findings include: The Minnesota Department of Health (MDH) issued a determination maltreatment occurred, and the facility was responsible for the maltreatment, in connection with incidents which occurred at the facility. Please refer to the public maltreatment report for details.”
Rule cited: “Residents have the right to be free from physical, sexual, and emotional abuse; neglect; financial exploitation; and all forms of maltreatment covered under the Vulnerable Adults Act.”
- Tag 1620: 144G.70 Subd. 2 (c-e) Initial reviews, assessments, and monitoring Level 2, isolated scope, scope/level letter D
- October 21, 2023 · report HL326497806M · MDH finding: Substantiated, individual responsibility
Details
Allegation, as written: “The facility neglected the resident when staff failed to properly secure the residents wheelchair in the facility van during transportation. When the van engaged the brakes, the resident fell out of the wheelchair and sustained a head injury.”
“The Minnesota Department of Health determined neglect was substantiated.”
“While the facility was not responsible for the neglect, an individual alleged perpetrator was responsible for the maltreatment.”
Summary: MDH looked into an allegation and found: neglect substantiated (individual responsibility).
MDH’s conclusion, as written: “The Minnesota Department of Health determined neglect was substantiated. While the facility was not responsible for the neglect, an individual alleged perpetrator was responsible for the maltreatment. Although the facility had provided him training on this topic, the alleged perpetrator failed to secure the van's security buckles to the resident's wheelchair before leaving the parking lot.”
Action taken by facility: “The nurse was notified the nurse upon return to the facility and she assessed the resident.”
Action taken by MDH: “The responsible party will be notified of their right to appeal the maltreatment finding. The facility was found to be in noncompliance.”
Survey completed August 23, 2023: 2 correction orders
- Tag 1620: 144G.70 Subd. 2 (c-e) Initial reviews, assessments, and monitoring Level 2, isolated scope, scope/level letter D
Details
MDH’s finding, as written: “Based on document review, and interview the licensee failed to reassess and monitor change in needs when the resident exhibited increased confusion and memory problems for one of six residents (R4). [...]”
Rule cited: “(c) Resident reassessment and monitoring must be conducted no more than 14 calendar days after initiation of services. [...]”
- Tag 2360: 144G.91 Subd. 8 Freedom from maltreatment
Details
Summary: MDH found the facility failed to ensure three of five resident reviewed (R3, R4, and R5) was free from maltreatment.
MDH’s finding, as written: “The facility failed to ensure three of five resident reviewed (R3, R4, and R5) was free from maltreatment. Findings include: The Minnesota Department of Health (MDH) issued a determination maltreatment occurred, and the facility was responsible for the maltreatment, in connection with incidents which occurred at the facility. Please refer to the public maltreatment report for details.”
Rule cited: “Residents have the right to be free from physical, sexual, and emotional abuse; neglect; financial exploitation; and all forms of maltreatment covered under the Vulnerable Adults Act.”
- Tag 1620: 144G.70 Subd. 2 (c-e) Initial reviews, assessments, and monitoring Level 2, isolated scope, scope/level letter D
- October 20, 2023 · report HL326497425M · MDH finding: Substantiated, facility responsibility
Details
Allegation, as written: “The facility neglected the resident when the facility failed to provide supervision and the resident exited the facility unsupervised three times in two days. The first two incidents occurred back-to-back one evening. The resident was taken to the emergency room (ER) for evaluation and later returned to the facility. The third incident occurred seven hours after the resident returned to the facility. The resident exited the facility unsupervised and was reported missing. Staff members and 911 located the resident five hours later, lying face down on the ground. [...]”
“The Minnesota Department of Health determined neglect was substantiated.”
“The facility was responsible for the maltreatment.”
Summary: MDH looked into an allegation and found: neglect substantiated (facility responsibility).
MDH’s conclusion, as written: “The Minnesota Department of Health determined neglect was substantiated. The facility was responsible for the maltreatment. Although the resident was sent to the ER for treatment, the facility failed to identify or implement interventions to prevent the resident from exiting the facility unsupervised. An equal opportunity employer.”
Action taken by facility: “The resident was transported to the emergency room for evaluation.”
Action taken by MDH: “The responsible party will be notified of their right to appeal the maltreatment finding. The facility was found to be in noncompliance.”
Survey completed August 23, 2023: 2 correction orders
- Tag 1620: 144G.70 Subd. 2 (c-e) Initial reviews, assessments, and monitoring Level 2, isolated scope, scope/level letter D
Details
MDH’s finding, as written: “Based on document review, and interview the licensee failed to reassess and monitor change in needs when the resident exhibited increased confusion and memory problems for one of six residents (R4). [...]”
Rule cited: “(c) Resident reassessment and monitoring must be conducted no more than 14 calendar days after initiation of services. [...]”
- Tag 2360: 144G.91 Subd. 8 Freedom from maltreatment
Details
Summary: MDH found the facility failed to ensure three of five resident reviewed (R3, R4, and R5) was free from maltreatment.
MDH’s finding, as written: “The facility failed to ensure three of five resident reviewed (R3, R4, and R5) was free from maltreatment. Findings include: The Minnesota Department of Health (MDH) issued a determination maltreatment occurred, and the facility was responsible for the maltreatment, in connection with incidents which occurred at the facility. Please refer to the public maltreatment report for details.”
Rule cited: “Residents have the right to be free from physical, sexual, and emotional abuse; neglect; financial exploitation; and all forms of maltreatment covered under the Vulnerable Adults Act.”
- Tag 1620: 144G.70 Subd. 2 (c-e) Initial reviews, assessments, and monitoring Level 2, isolated scope, scope/level letter D
- June 7, 2023 · report HL326496544M · MDH finding: Substantiated, facility responsibility
Details
Allegation, as written: “The facility neglected a resident when the resident exited the facility without supervision on multiple occasions and walked towards the gas station across the street from the facility.”
“The Minnesota Department of Health determined neglect was substantiated.”
“The facility was responsible for the maltreatment.”
Summary: MDH looked into an allegation and found: neglect substantiated (facility responsibility).
MDH’s conclusion, as written: “The Minnesota Department of Health determined neglect was substantiated. The facility was responsible for the maltreatment. The facility failed to document, re-assess, or put interventions in place to address the resident's exit-seeking placing.”
Action taken by facility: “The director talked to the resident and had been actively contacting other facilities in order to explore potential admissions for the resident.”
Action taken by MDH: “The responsible party will be notified of their right to appeal the maltreatment finding. The facility was found to be in noncompliance.”
Survey completed May 20, 2023: 2 correction orders
- Tag 2310: 144G.91 Subd. 4 (a) Appropriate care and services Level 3, pattern scope, scope/level letter H · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to have provide services based on the resident's needs according to an up-to-date service plan after two resident reviewed (R1, R2) successfully exited the facility without supervision on multiple occasions.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to have provide services based on the resident's needs according to an up-to-date service plan after two resident reviewed (R1, R2) successfully exited the facility without supervision on multiple occasions. [...]”
Rule cited: “(a) Residents have the right to care and assisted living services that are appropriate based on the resident's needs and according to an up-to-date service plan subject to accepted health care standards.”
- Tag 2360: 144G.91 Subd. 8 Freedom from maltreatment
Details
Summary: MDH found the facility failed to ensure two of two resident(s) reviewed (R1, R2) were free from maltreatment.
MDH’s finding, as written: “The facility failed to ensure two of two resident(s) reviewed (R1, R2) were free from maltreatment. Findings include: The Minnesota Department of Health (MDH) issued a determination maltreatment occurred, and the facility was responsible for the maltreatment, in connection with incidents which occurred at the facility. Please refer to the public maltreatment report for details.”
Rule cited: “Residents have the right to be free from physical, sexual, and emotional abuse; neglect; financial exploitation; and all forms of maltreatment covered under the Vulnerable Adults Act.”
- Tag 2310: 144G.91 Subd. 4 (a) Appropriate care and services Level 3, pattern scope, scope/level letter H · correction period: Seven (7) days
- May 25, 2023 · report HL326496126M · MDH finding: Substantiated, facility responsibility
Details
Allegation, as written: “The facility neglected a resident when a resident was found on the ground outside the building on two occasions while experiencing confusion.”
“The Minnesota Department of Health determined neglect was substantiated.”
“The facility was responsible for the maltreatment.”
Summary: MDH looked into an allegation and found: neglect substantiated (facility responsibility).
MDH’s conclusion, as written: “The Minnesota Department of Health determined neglect was substantiated. The facility was responsible for the maltreatment. The resident fell in the parking lot, resulting in a thoracic injury. Approximately a month later, the resident left the facility without supervision and fell by train tracks located nearby to the facility. The facility did not document interventions to prevent recurrence between these two incidents.”
Action taken by facility: “The facility sent the resident to the hospital twice and notified the family.”
Action taken by MDH: “The responsible party will be notified of their right to appeal the maltreatment finding. The facility was found to be in noncompliance.”
Survey completed May 20, 2023: 2 correction orders
- Tag 2310: 144G.91 Subd. 4 (a) Appropriate care and services Level 3, pattern scope, scope/level letter H · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to have provide services based on the resident's needs according to an up-to-date service plan after two resident reviewed (R1, R2) successfully exited the facility without supervision on multiple occasions.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to have provide services based on the resident's needs according to an up-to-date service plan after two resident reviewed (R1, R2) successfully exited the facility without supervision on multiple occasions. [...]”
Rule cited: “(a) Residents have the right to care and assisted living services that are appropriate based on the resident's needs and according to an up-to-date service plan subject to accepted health care standards.”
- Tag 2360: 144G.91 Subd. 8 Freedom from maltreatment
Details
Summary: MDH found the facility failed to ensure two of two resident(s) reviewed (R1, R2) were free from maltreatment.
MDH’s finding, as written: “The facility failed to ensure two of two resident(s) reviewed (R1, R2) were free from maltreatment. Findings include: The Minnesota Department of Health (MDH) issued a determination maltreatment occurred, and the facility was responsible for the maltreatment, in connection with incidents which occurred at the facility. Please refer to the public maltreatment report for details.”
Rule cited: “Residents have the right to be free from physical, sexual, and emotional abuse; neglect; financial exploitation; and all forms of maltreatment covered under the Vulnerable Adults Act.”
- Tag 2310: 144G.91 Subd. 4 (a) Appropriate care and services Level 3, pattern scope, scope/level letter H · correction period: Seven (7) days
Unsubstantiated investigations (4)
- September 10, 2024 · report HL326493425M · MDH finding: Not Substantiated
Details
Allegation, as written: “The facility neglected the resident when they failed to provide standards of care to meet the resident's toileting and wound care needs. Staff left the resident in bed after having a bowel movement for an extended period. Additionally, the facility failed to properly care for the resident's wounds.”
“The Minnesota Department of Health determined neglect was not substantiated.”
Summary: MDH looked into an allegation and found: neglect not substantiated.
MDH’s conclusion, as written: “The Minnesota Department of Health determined neglect was not substantiated. The investigation lacked evidence of neglect. The facility provided adequate care per provider's orders and the resident's preferences. The facility completed the residents wound care as ordered and the wounds were showing improvement. The resident had a patterned history of refusing care and removing his wound dressings.”
Action taken by facility: “The facility completed the residents wound care per orders, and provided incontinence care timely.”
Action taken by MDH: “No further action taken at this time.”
Survey completed August 27, 2024: no correction orders issued.
- November 26, 2023 · report HL326498805M · MDH finding: Not Substantiated
Details
Allegation, as written: “The alleged perpetrator, an unlicensed caregiver, abused the resident when she was rough with transfers, yelled, cursed, and threatened to withhold snacks from the resident.”
“The Minnesota Department of Health determined abuse was not substantiated.”
Summary: MDH looked into an allegation and found: abuse not substantiated.
MDH’s conclusion, as written: “The Minnesota Department of Health determined abuse was not substantiated. The unlicensed caregiver stated she did not curse, yell, or threaten to withhold snacks from the resident, nor was she intentionally rough with the resident during transfers.”
Action taken by facility: “No action taken.”
Action taken by MDH: “No further action taken at this time.”
Survey completed October 18, 2023: 2 correction orders
- Tag 2310: 144G.91 Subd. 4 (a) Appropriate care and services Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure facility services were provided using a service plan subject to accepted health care standards for one of three residents (R2).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure facility services were provided using a service plan subject to accepted health care standards for one of three residents (R2). The facility used an EZ stand (stand assist device) to transfer, which was not maintained according to manufacturer instructions and was missing a safety latch which led to R2 to fall during a transfer. [...]”
Rule cited: “(a) Residents have the right to care and assisted living services that are appropriate based on the resident's needs and according to an up-to-date service plan subject to accepted health care standards.”
- Tag 2360: 144G.91 Subd. 8 Freedom from maltreatment
Details
Summary: MDH found the facility failed to ensure one of one residents reviewed (R2) was free from maltreatment.
MDH’s finding, as written: “Based on observations, interviews, and document review, the facility failed to ensure one of one residents reviewed (R2) was free from maltreatment. R2 was neglected. Findings include: On December 5, 2023, the Minnesota Department of Health (MDH) issued a determination that neglect occurred, and that the facility was responsible for the maltreatment, in connection with incidents which occurred at the facility. The MDH concluded there was a preponderance of evidence that maltreatment occurred.”
Rule cited: “Residents have the right to be free from physical, sexual, and emotional abuse; neglect; financial exploitation; and all forms of maltreatment covered under the Vulnerable Adults Act.”
- Tag 2310: 144G.91 Subd. 4 (a) Appropriate care and services Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
- October 21, 2023 · report HL326497807M · MDH finding: Not Substantiated
Details
Allegation, as written: “The facility neglected the resident when the facility failed to provide supervision to the resident change in cognition during an episode of high blood sugar. The resident got up from bed and walked out of her room, fell, and fractured her hip which required surgery.”
“The Minnesota Department of Health determined neglect was not substantiated.”
Summary: MDH looked into an allegation and found: neglect not substantiated.
MDH’s conclusion, as written: “The Minnesota Department of Health determined neglect was not substantiated. The facility staff member(s) had identified the resident's high blood sugar and had just left the room to notify the registered nurse of the concern. When the fall occurred, the facility responded appropriately to the resident by assessing her and transferring her to the emergency department for further evaluation.”
Action taken by facility: “The facility sent the resident to the hospital.”
Action taken by MDH: “No further action taken at this time.”
Survey completed August 23, 2023: 2 correction orders
- Tag 1620: 144G.70 Subd. 2 (c-e) Initial reviews, assessments, and monitoring Level 2, isolated scope, scope/level letter D
Details
MDH’s finding, as written: “Based on document review, and interview the licensee failed to reassess and monitor change in needs when the resident exhibited increased confusion and memory problems for one of six residents (R4). [...]”
Rule cited: “(c) Resident reassessment and monitoring must be conducted no more than 14 calendar days after initiation of services. [...]”
- Tag 2360: 144G.91 Subd. 8 Freedom from maltreatment
Details
Summary: MDH found the facility failed to ensure three of five resident reviewed (R3, R4, and R5) was free from maltreatment.
MDH’s finding, as written: “The facility failed to ensure three of five resident reviewed (R3, R4, and R5) was free from maltreatment. Findings include: The Minnesota Department of Health (MDH) issued a determination maltreatment occurred, and the facility was responsible for the maltreatment, in connection with incidents which occurred at the facility. Please refer to the public maltreatment report for details.”
Rule cited: “Residents have the right to be free from physical, sexual, and emotional abuse; neglect; financial exploitation; and all forms of maltreatment covered under the Vulnerable Adults Act.”
- Tag 1620: 144G.70 Subd. 2 (c-e) Initial reviews, assessments, and monitoring Level 2, isolated scope, scope/level letter D
- October 20, 2023 · report HL326497424M · MDH finding: Not Substantiated
Details
Allegation, as written: “The facility neglected the resident when the facility failed to provide supervision to prevent and altercation between two residents. The altercation resulted in resident #1 being punched in the arm, having two fingers squeezed and his hand bent back.”
“The Minnesota Department of Health determined abuse was not substantiated.”
Summary: MDH looked into an allegation and found: abuse not substantiated.
MDH’s conclusion, as written: “The Minnesota Department of Health determined abuse was not substantiated. While the altercation did occur, resident #1 did not sustain serious harm and staff members had taken steps to prevent it and the residents care plans were followed.”
Action taken by facility: “No action required.”
Action taken by MDH: “No further action taken at this time.”
Survey completed August 23, 2023: 2 correction orders
- Tag 1620: 144G.70 Subd. 2 (c-e) Initial reviews, assessments, and monitoring Level 2, isolated scope, scope/level letter D
Details
MDH’s finding, as written: “Based on document review, and interview the licensee failed to reassess and monitor change in needs when the resident exhibited increased confusion and memory problems for one of six residents (R4). [...]”
Rule cited: “(c) Resident reassessment and monitoring must be conducted no more than 14 calendar days after initiation of services. [...]”
- Tag 2360: 144G.91 Subd. 8 Freedom from maltreatment
Details
Summary: MDH found the facility failed to ensure three of five resident reviewed (R3, R4, and R5) was free from maltreatment.
MDH’s finding, as written: “The facility failed to ensure three of five resident reviewed (R3, R4, and R5) was free from maltreatment. Findings include: The Minnesota Department of Health (MDH) issued a determination maltreatment occurred, and the facility was responsible for the maltreatment, in connection with incidents which occurred at the facility. Please refer to the public maltreatment report for details.”
Rule cited: “Residents have the right to be free from physical, sexual, and emotional abuse; neglect; financial exploitation; and all forms of maltreatment covered under the Vulnerable Adults Act.”
- Tag 1620: 144G.70 Subd. 2 (c-e) Initial reviews, assessments, and monitoring Level 2, isolated scope, scope/level letter D
What the levels and scopes mean (MDH’s words)
Level 1: “a violation that has no potential to cause more than a minimal impact on the resident and does not affect health or safety”
Level 2: “a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death”
Level 3: “a violation that harmed a resident's health or safety, not including serious injury, impairment, or death, or a violation that has the potential to lead to serious injury, impairment, or death”
Isolated scope: “when one or a limited number of residents are affected or one or a limited number of staff are involved, or the situation has occurred only occasionally”
Pattern scope: “when more than a limited number of residents are affected, more than a limited number of staff are involved, or the situation has occurred repeatedly; but is not found to be pervasive”
Widespread scope: “when problems are pervasive or represent a systemic failure that has affected or has the potential to affect a large portion or all of the residents”
Summaries are ours and are marked “Summary”; quoted text is MDH’s own, shortened where marked [...]. Read the full reports at the links above or search every report on MDH’s site.
What these terms mean
MDH: “An evaluation is a process regulated by the division to ensure licensees comply with the laws, rules, and certifications for the type of care and services authorized under their license/certification.”
“An investigation may occur when the division is notified that care and services are not being provided by licensees as required by law. This may include allegations of abuse, neglect, or financial misuse.”
For maltreatment, Minnesota law defines substantiated as “a preponderance of the evidence shows that an act that meets the definition of maltreatment occurred” and inconclusive as “less than a preponderance of evidence to show that maltreatment did or did not occur” (Minn. Stat. 626.5572).
Correction orders, as MDH explains on each state form: “Tag numbers have been assigned to Minnesota State Statutes for Assisted Living Facilities.” “The letter in the left column is used for tracking purposes and reflects the scope and level issued pursuant to 144G.31 subd. 1, 2, and 3.” MDH adds that there is no requirement to submit a plan of correction for violations of Minnesota state statutes.
MDH keeps investigation results for seven years when allegations are substantiated, four years when inconclusive, and three years when unsubstantiated, so the counts cover different periods. This community is licensed for 66 residents; larger communities are evaluated and reported on more often, so read counts with size in mind. Source: Minnesota Department of Health, Health Regulation Division, data as of September 28, 2026. Always visit in person and ask the community about anything listed here.
License and ownershipActive license, licensee RIVERS EDGE ASSISTED LIVING
- License type
- Assisted Living Facility
- License number
- 422444
- License status
- Active
- Current license dated
- 2025-09-27
- Licensed capacity
- 66
- Licensee
- RIVERS EDGE ASSISTED LIVING
- County
- Aitkin County
- Administrator/Authorized Agent
- Kristina Backstrom
Source: Minnesota state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Administrator/Authorized Agent name from the Minnesota licensing record, as of Sep 9, 2026.
Paying with Medicaid and other programsHow Medicaid pays for care in Minnesota, and other programs
How Medicaid pays for care in Minnesota
- Elderly Waiver (EW), customized living services. Minnesota's Elderly Waiver, part of Medical Assistance (Minnesota Medicaid), can pay for "customized living" services, and a provider of those services must hold an assisted living license (or meet certain exceptions). You must qualify for Medical Assistance and need a nursing-home level of care. (state page)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 0.6 mi, nursing home 0.3 mi, pharmacy 0.1 mi
- Nearest hospital with an emergency room
- Riverwood Healthcare Center, Aitkin. 0.6 miles away, straight line.
- Nearest Medicare nursing home
- Aitkin Health Services, Aitkin. 0.3 miles away, straight line.
- Nearest home health agency office
- Barnabas Health Care Services, Brainerd. 27.2 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 0.1 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 56431 as rural (rural area).
- Dialysis within 15 miles
- Fresenius Kidney Care Aitkin, Aitkin, 0.6 miles away, straight line (CMS rating 1 of 5 stars)
- Hospice
- 11 Medicare hospices tell CMS they serve ZIP code 56431.
- Nearest geriatric medicine practice
- Fairview Health Services, Princeton. 67.6 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively high; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- FEMA has a flood map for this community (effective March 15, 1982), but it is not in FEMA's digital flood map data, so the zone at this address could not be read. FEMA's Map Service Center has the map. (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively high. By hazard: inland flooding very high, wildfire relatively low, tornado relatively low, heat wave relatively moderate, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The current license dates from 2025. Has the owner or operator changed recently?
- What does the base rate include, and when did rates last go up?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
- Is the apartment held during a hospital stay, and at what cost?
What we checked11 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Minnesota Department of Health, Health Regulation Division inspection records | Sep 28, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here relatively low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
Common questionsAnswers to 4 questions families ask
What type of care does Rivers Edge Assisted Living provide?
Rivers Edge Assisted Living is licensed by the state of Minnesota for assisted living in Aitkin, Minnesota. Its licensed capacity is 66 residents.
Does Lilisity rate Rivers Edge Assisted Living?
No. We publish state licensing details for Rivers Edge Assisted Living but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Rivers Edge Assisted Living cost?
Assisted Living in Minnesota typically starts at $2,200 to $4,800 a month. Based on 74 communities that publish prices. These are area figures, not this community's price. Rivers Edge Assisted Living does not publish its prices.
How do I contact Rivers Edge Assisted Living?
Visit Rivers Edge Assisted Living at 11 Minnesota Avenue South, Aitkin, MN 56431.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid