Norbella of Rogers

Last evaluation

May 9, 2025

Evaluations on record

1

Investigations substantiated

1 kept 7 years

Inconclusive

0 kept 4 years

Unsubstantiated

0 kept 3 years

Most recent evaluation (May 9, 2025, state report TT1C11)

MDH: “On May 5, 2025, through May 7, 2025, the Minnesota Department of Health conducted a full survey at the above provider.”

Survey completed May 9, 2025: 7 correction orders

• Tag 510: 144G.41 Subd. 3 Infection control program Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
  Details

  Summary: MDH found the licensee failed to maintain an effective infection control program to comply with acceptable health care, medical, and nursing standards for infection control by one of three employees (unlicensed personnel (ULP)-A).

  MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to maintain an effective infection control program to comply with acceptable health care, medical, and nursing standards for infection control by one of three employees (unlicensed personnel (ULP)-A). [...]”

  Rule cited: “(a) All assisted living facilities must establish and maintain an infection control program that complies with accepted health care, medical, and nursing standards for infection control. [...]”

• Tag 700: 144G.43 Subdivision 1 Resident record Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
  Details

  Summary: MDH found the licensee failed to ensure two of two resident's (R6 and R7) personal health and medical information was kept private.

  MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure two of two resident's (R6 and R7) personal health and medical information was kept private. [...]”

  Rule cited: “(b) Resident records, whether written or electronic, must be protected against loss, tampering, or unauthorized disclosure in compliance with chapter 13 and other applicable relevant federal and state laws. [...]”

• Tag 775: 144G.45 Subd. 2. (a) Fire protection and physical environment Level 2, pattern scope, scope/level letter E · correction period: Seven (7) days
  Details

  Summary: MDH found the licensee failed to comply with the Minnesota State Fire Code in Minnesota Rules, chapter 7511.

  MDH’s finding, as written: “Based on observation and interview, the licensee failed to comply with the Minnesota State Fire Code in Minnesota Rules, chapter 7511. This had the potential to directly affect all residents, staff, and visitors. [...]”

  Rule cited: “Each assisted living facility must comply with the State Fire Code in Minnesota Rules, chapter 7511, and:”

• Tag 810: 144G.45 Subd. 2 (b-f) Fire protection and physical environment Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
  Details

  Summary: MDH found the licensee failed to conduct evacuation drills.

  MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to conduct evacuation drills. This had the potential to directly affect all residents, staff, and visitors. [...]”

  Rule cited: “(b) Each assisted living facility shall develop and maintain fire safety and evacuation plans. [...]”

• Tag 1060: 144G.52 Subd. 9 Emergency relocation Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
  Details

  Summary: MDH found the licensee failed to provide a written notice with the required content for an emergency relocation to the resident, legal representative, or designated representative for one of one resident (R4).

  MDH’s finding, as written: “Based on interview and record review, the licensee failed to provide a written notice with the required content for an emergency relocation to the resident, legal representative, or designated representative for one of one resident (R4). [...]”

  Rule cited: “(a) A facility may remove a resident from the facility in an emergency if necessary due to a resident's urgent medical needs or an imminent risk the resident poses to the health or safety of another facility resident or facility staff member. [...]”

• Tag 1620: 144G.70 Subd. 2 (c-e) Initial reviews, assessments, and monitoring Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
  Details

  Summary: MDH found the licensee failed to ensure the registered nurse (RN) conducted an admission assessment and a reassessment within 14-days following admission date for one of three residents (R2), and ongoing nursing assessments not to exceed every 90-days thereafter for two of three residents (R2 and R3).

  MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure the registered nurse (RN) conducted an admission assessment and a reassessment within 14-days following admission date for one of three residents (R2), and ongoing nursing assessments not to exceed every 90-days thereafter for two of three residents (R2 and R3). [...]”

  Rule cited: “(c) Resident reassessment and monitoring must be conducted no more than 14 calendar days after initiation of services. [...]”

• Tag 1650: 144G.70 Subd. 4 (f) Service plan, implementation and revisions to Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
  Details

  Summary: MDH found the licensee failed to ensure the service plan included all required content for three of three residents (R2, R3, R5,).

  MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure the service plan included all required content for three of three residents (R2, R3, R5,). This practice resulted in a level two violation (a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death), and was issued at a widespread scope (when problems are pervasive or represent a systemic [...]”

  Rule cited: “(f) The service plan must include: (1) a description of the services to be provided, the fees for services, and the frequency of each service, according to the resident's current assessment and resident preferences; (2) the identification of staff or [...]”

From MDH’s letter: the letter says the facility is in substantial compliance; MDH granted the assisted living license; no immediate fines.

Food and beverage inspection (included in this report): No orders were issued for this inspection report.

Substantiated investigations (state reports)

• March 6, 2025 · report HL394811566C
  Details

  Survey completed February 4, 2025: 5 correction orders

  • Tag 430: 144G.40 Subd. 2 Uniform checklist disclosure of services Level 2, widespread scope, scope/level letter F · correction period: Twenty-One (21) days
    Details

    Summary: MDH found the licensee failed to provide a copy of the uniform checklist disclosure of services (UDALSA) with the required content to residents after the licensee updated the UDALSA document.

    MDH’s finding, as written: “Based on interview and record review, the licensee failed to provide a copy of the uniform checklist disclosure of services (UDALSA) with the required content to residents after the licensee updated the UDALSA document. This had to potential to affect all residents. [...]”

    Rule cited: “(a) All assisted living facilities must provide to prospective residents: (1) a disclosure of the categories of assisted living licenses available and the category of license held by the facility; (2) a written checklist listing all services permitted under [...]”

  • Tag 450: 144G.41 Subdivision 1 Minimum requirements Level 3, isolated scope, scope/level letter G · correction period: Seven (7) days
    Details

    MDH’s finding, as written: “Based on observation, interview, and document review, the licensee failed to utilize person-centered planning and service delivery processes for one of one resident (R1) who required two staff to transfer with a mechanical lift. [...]”

    Rule cited: “All assisted living facilities shall: (1) distribute to residents the assisted living bill of rights; (2) provide services in a manner that complies with the Nurse Practice Act in sections 148.171 to 148.285; (3) utilize a person-centered planning and service [...]”

  • Tag 470: 144G.41 Subdivision 1 Minimum requirements Level 3, isolated scope, scope/level letter G · correction period: Seven (7) days
    Details

    Summary: MDH found the licensee failed to provide adequate staffing to meet the needs of one of one resident

    MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to provide adequate staffing to meet the needs of one of one resident (R1) who required a two-person transfer using a mechanical lift resulting in R1 having to move his bed to the memory care unit to sleep and for two-person transfer assistance. [...]”

    Rule cited: “(11) develop and implement a staffing plan for determining its staffing level that: (i) includes an evaluation, to be conducted at least twice a year, of the appropriateness of staffing levels in the facility; (ii) ensures sufficient staffing at all times to [...]”

  • Tag 1650: 144G.70 Subd. 4 (f) Service plan, implementation and revisions to Level 2, isolated scope, scope/level letter D · correction period: Twenty-One (21) Days
    Details

    Summary: MDH found the licensee failed to ensure the service plan of one of one resident (R1) included all required content.

    MDH’s finding, as written: “Based on observation, interview, and document review, the licensee failed to ensure the service plan of one of one resident (R1) included all required content. This practice resulted in a level two violation (a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death) and was issued at an isolated scope (when one or a limited number of residents are affected or [...]”

    Rule cited: “(f) The service plan must include: (1) a description of the services to be provided, the fees for services, and the frequency of each service, according to the resident's current assessment and resident preferences; (2) the identification of staff or [...]”

  • Tag 2350: 144G.91 Subd. 7 Courteous treatment Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
    Details

    Summary: MDH found the licensee failed to ensure one of one resident (R1) and their property was treated with courtesy and respect when R1's bed and personal items were moved to the memory care unit and R1 was required to go to the memory care unit for two-assist transfers and sleep in the memory care unit of the facility in order to accomodate the facility's census and staffing ratio.

    MDH’s finding, as written: “Based on interview and document review, the licensee failed to ensure one of one resident (R1) and their property was treated with courtesy and respect when R1's bed and personal items were moved to the memory care unit and R1 was required to go to the memory care unit for two-assist transfers and sleep in the memory care unit of the facility in order to accomodate the facility's census and staffing ratio. [...]”

    Rule cited: “Residents have the right to be treated with courtesy and respect, and to have the resident's property treated with respect”

Summaries are ours and are marked “Summary”; quoted text is MDH’s own, shortened where marked [...]. Read the full reports at the links above or search every report on MDH’s site.

MDH keeps investigation results for seven years when allegations are substantiated, four years when inconclusive, and three years when unsubstantiated, so the counts cover different periods. This community is licensed for 40 residents; larger communities are evaluated and reported on more often, so read counts with size in mind. Source: Minnesota Department of Health, Health Regulation Division, data as of September 28, 2026. Always visit in person and ask the community about anything listed here.