Assisted Living and Memory Care
Heart To Home Incorporated, Pagel Road
2351 Pagel Road, Mendota Heights, MN 55120 · Map
Licensed for 7 residents · HEART TO HOME INCORPORATED
Heart To Home Incorporated, Pagel Road is a state-licensed assisted living, memory care community in Mendota Heights, Minnesota. It is licensed for 7 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 7 residents
Assisted Living Facility Dementia Care 425836, current license dated Jul 1, 2026. Licensee HEART TO HOME INCORPORATED.
Nearest emergency room
5.1 miles
Allina United Hospital, rated 3 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Heart To Home Incorporated, Pagel Road this community | 7 | Not published | Active | 0 substantiated | |
| Heart To Home Incorporated, Rogers Avenue | 0.3 mi | 6 | Not published | Active | 0 substantiated |
| Mendota Heights Wp | 0.7 mi | 46 | Not published | Active | 1 substantiated |
| Rivers of Life | 2.3 mi | 32 | Not published | Active | 0 substantiated |
| Lilydale Senior Living | 2.3 mi | 135 | Not published | Active | 1 substantiated |
State inspection record0 substantiated
- Last evaluation
- October 2, 2025
- Evaluations on record
- 2
- Investigations substantiated
- 0 kept 7 years
- Inconclusive
- 0 kept 4 years
- Unsubstantiated
- 0 kept 3 years
Most recent evaluation (October 2, 2025, state report 1UWR11)
MDH: “On September 29, 2025, through October 2, 2025, the Minnesota Department of Health conducted a full survey at the above provider and the following correction orders are issued.”
Survey completed October 2, 2025: 9 correction orders
- Tag 650: 144G.42 Subd. 8 (a) Staff records Level 2, isolated scope, scope/level letter D · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to ensure employee records included all required content for one of one employee (unlicensed personnel (ULP)-D).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure employee records included all required content for one of one employee (unlicensed personnel (ULP)-D). [...]”
Rule cited: “(a) The facility must maintain current records of each paid staff member, each regularly scheduled volunteer providing services, and each individual contractor providing services. [...]”
- Tag 660: 144G.42 Subd. 9 Tuberculosis prevention and control Level 2, isolated scope, scope/level letter D · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to maintain a tuberculosis (TB) prevention program, based on the most current guidelines issued by the Centers for Disease Control and Prevention (CDC) which included documentation of completion of a two-step TST (tuberculin skin test) or other evidence of TB screening such as a blood test, for one of one employee (unlicensed personnel (ULP)-D).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to maintain a tuberculosis (TB) prevention program, based on the most current guidelines issued by the Centers for Disease Control and Prevention (CDC) which included documentation of completion of a two-step TST (tuberculin skin test) or other evidence of TB screening such as a blood test, for one of one employee (unlicensed personnel (ULP)-D). [...]”
Rule cited: “(a) The facility must establish and maintain a comprehensive tuberculosis infection control program according to the most current tuberculosis infection control guidelines issued by the United States Centers for Disease Control and Prevention (CDC), Division [...]”
- Tag 810: 144G.45 Subd. 2 (b-f) Fire protection and physical environment Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to develop the fire safety and evacuation plan with the required content and provide the required training.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to develop the fire safety and evacuation plan with the required content and provide the required training. This had the potential to directly affect all residents, staff, and visitors. [...]”
Rule cited: “(b) Each assisted living facility shall develop and maintain fire safety and evacuation plans. [...]”
- Tag 1620: 144G.70 Subd. 2 (c-e) Initial reviews, assessments, and monitoring Level 2, isolated scope, scope/level letter D · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to ensure the registered nurse (RN) completed a reassessment for one of two residents (R3) as required.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure the registered nurse (RN) completed a reassessment for one of two residents (R3) as required. [...]”
Rule cited: “(a) Residents who are not receiving any assisted living services shall not be required to undergo an initial nursing assessment. [...]”
- Tag 1640: 144G.70 Subd. 4 (a-e) Service plan, implementation and revisions to Level 2, pattern scope, scope/level letter E · correction period: Twenty-one (21) days
Details
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure the service plan was revised to include all services being provided for two of two residents (R2, R3). [...]”
Rule cited: “(a) No later than 14 calendar days after the date that services are first provided, an assisted living facility shall finalize a current written service plan. [...]”
Show all 9
- Tag 1760: 144G.71 Subd. 8 Documentation of administration of medication Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to administer medications according to prescriber orders for one of two residents (R3).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to administer medications according to prescriber orders for one of two residents (R3). This practice resulted in a level two violation (a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death), and was issued at an isolated scope (when one or a limited number of residents are affected or [...]”
Rule cited: “Each medication administered by the assisted living facility staff must be documented in the resident's record. The documentation must include the signature and title of the person who administered the medication. [...]”
- Tag 1890: 144G.71 Subd. 20 Prescription drugs Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure medications were not expired for one of one resident (R4) and the licensee's house medication supply.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure medications were not expired for one of one resident (R4) and the licensee's house medication supply. This had the potential to affect all residents. [...]”
Rule cited: “A prescription drug, prior to being set up for immediate or later administration, must be kept in the original container in which it was dispensed by the pharmacy bearing the original prescription label with legible information including the expiration or [...]”
- Tag 1940: 144G.72 Subd. 3 Individualized treatment or therapy managemen Level 2, pattern scope, scope/level letter E · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to include on the service plan a written statement of the treatment or therapy services provided for two of two residents (R2, R3) receiving treatments.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to include on the service plan a written statement of the treatment or therapy services provided for two of two residents (R2, R3) receiving treatments. [...]”
Rule cited: “For each resident receiving management of ordered or prescribed treatments or therapy services, the assisted living facility must prepare and include in the service plan a written statement of the treatment or therapy services that will be provided to the [...]”
- Tag 2320: 144G.91 Subd. 4 (b) Appropriate care and services Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure delegated procedures were followed for one of two residents (R2) observed during medication administration.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure delegated procedures were followed for one of two residents (R2) observed during medication administration. [...]”
Rule cited: “(b) Residents have the right to receive health care and other assisted living services with continuity from people who are properly trained and competent to perform their duties and in sufficient numbers to adequately provide the services agreed to in the [...]”
From MDH’s letter: the letter says the facility is in substantial compliance; no immediate fines.
Food and beverage inspection (included in this report): No orders were issued for this inspection report.
Earlier evaluations (1)
- June 1, 2023: report LMWU11 · 8 correction orders
Details
Survey completed June 1, 2023: 8 correction orders
- Tag 480: 144G.41 Subd 1 (13) (i) (B) Minimum requirements Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to ensure food was prepared and served according to the Minnesota Food Code.
MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to ensure food was prepared and served according to the Minnesota Food Code. This practice resulted in a level two violation (a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety) and was issued at a widespread scope (when problems are pervasive or represent a systemic failure that has affected or has the potential to affect a large portion or all the [...]”
Rule cited: “(13) offer to provide or make available at least the following services to residents: (B) food must be prepared and served according to the Minnesota Food Code, Minnesota Rules, chapter 4626; and”
- Tag 510: 144G.41 Subd. 3 Infection control program Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure infection control standards were followed for one of two unlicensed personnel (ULP-E) during medication administration.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure infection control standards were followed for one of two unlicensed personnel (ULP-E) during medication administration. This had the potential to affect all residents receiving medication administration. [...]”
Rule cited: “(a) All assisted living facilities must establish and maintain an infection control program that complies with accepted health care, medical, and nursing standards for infection control. [...]”
- Tag 680: 144G.42 Subd. 10 Disaster planning and emergency preparedness Level 2, widespread scope, scope/level letter F · correction period: Twenty-One (21) days
Details
Summary: MDH found the licensee failed to post emergency exit diagrams in the required areas on each floor.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to post emergency exit diagrams in the required areas on each floor. This had the potential to affect all residents, staff, and visitors. [...]”
Rule cited: “(a) The facility must meet the following requirements: (1) have a written emergency disaster plan that contains a plan for evacuation, addresses elements of sheltering in place, identifies temporary relocation sites, and details staff assignments in the event [...]”
- Tag 810: 144G.45 Subd. 2 (b)-(f) Fire protection and physical environment Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to develop and maintain the fire safety and evacuation plans.
MDH’s finding, as written: “Based on observation, record review, and interview, the licensee failed to develop and maintain the fire safety and evacuation plans. This deficient condition had the potential to affect all staff, residents, and visitors. [...]”
Rule cited: “(b) Each assisted living facility shall develop and maintain fire safety and evacuation plans. [...]”
- Tag 1750: 144G.71 Subd. 7 Delegation of medication administration Level 2, pattern scope, scope/level letter E · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure two of two unlicensed personnel (ULP-D, ULP-G) completed insulin administration via a prefilled insulin pen according to manufacturer instructions.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure two of two unlicensed personnel (ULP-D, ULP-G) completed insulin administration via a prefilled insulin pen according to manufacturer instructions. [...]”
Rule cited: “When administration of medications is delegated to unlicensed personnel, the assisted living facility must ensure that the registered nurse has: (1) instructed the unlicensed personnel in the proper methods to administer the medications, and the unlicensed [...]”
Show all 8
- Tag 1770: 144G.71 Subd. 9 Documentation of medication setup Level 2, widespread scope, scope/level letter F
Details
Summary: MDH found the licensee failed to ensure documentation of medication setup included the required content for one of one resident (R1).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure documentation of medication setup included the required content for one of one resident (R1). [...]”
Rule cited: “Documentation of dates of medication setup, name of medication, quantity of dose, times to be administered, route of administration, and name of person completing medication setup must be done at the time of setup.”
- Tag 1890: 144G.71 Subd. 20 Prescription drugs Level 2, pattern scope, scope/level letter E · correction period: seven (7) days
Details
Summary: MDH found the licensee failed to ensure an insulin pen for one of one resident (R1) included an opened date, failed to ensure medications bore a proper label (R1, R2), and failed to monitor for
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure an insulin pen for one of one resident (R1) included an opened date, failed to ensure medications bore a proper label (R1, R2), and failed to monitor for expired medications for one of seven residents (R3). [...]”
Rule cited: “A prescription drug, prior to being set up for immediate or later administration, must be kept in the original container in which it was dispensed by the pharmacy bearing the original prescription label with legible information including the expiration or [...]”
- Tag 2040: 144G.81 Subdivision 1 Fire protection and physical environment Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to provide a safety risk assessment or hazard vulnerability assessment of the physical environment with mitigation factors on and around the property.
MDH’s finding, as written: “Based on record review and interview, the licensee failed to provide a safety risk assessment or hazard vulnerability assessment of the physical environment with mitigation factors on and around the property. This deficient practice had the ability to affect all staff, residents, and visitors. [...]”
Rule cited: “An assisted living facility with dementia care that has a secured dementia care unit must meet the requirements of section 144G.45 and the following additional requirements: (1) a hazard vulnerability assessment or safety risk must be performed on and around [...]”
From MDH’s letter: no immediate fines.
- Tag 480: 144G.41 Subd 1 (13) (i) (B) Minimum requirements Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
What the levels and scopes mean (MDH’s words)
Level 2: “a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death”
Isolated scope: “when one or a limited number of residents are affected or one or a limited number of staff are involved, or the situation has occurred only occasionally”
Pattern scope: “when more than a limited number of residents are affected, more than a limited number of staff are involved, or the situation has occurred repeatedly; but is not found to be pervasive”
Widespread scope: “when problems are pervasive or represent a systemic failure that has affected or has the potential to affect a large portion or all of the residents”
Summaries are ours and are marked “Summary”; quoted text is MDH’s own, shortened where marked [...]. Read the full reports at the links above or search every report on MDH’s site.
What these terms mean
MDH: “An evaluation is a process regulated by the division to ensure licensees comply with the laws, rules, and certifications for the type of care and services authorized under their license/certification.”
“An investigation may occur when the division is notified that care and services are not being provided by licensees as required by law. This may include allegations of abuse, neglect, or financial misuse.”
For maltreatment, Minnesota law defines substantiated as “a preponderance of the evidence shows that an act that meets the definition of maltreatment occurred” and inconclusive as “less than a preponderance of evidence to show that maltreatment did or did not occur” (Minn. Stat. 626.5572).
Correction orders, as MDH explains on each state form: “Tag numbers have been assigned to Minnesota State Statutes for Assisted Living Facilities.” “The letter in the left column is used for tracking purposes and reflects the scope and level issued pursuant to 144G.31 subd. 1, 2, and 3.” MDH adds that there is no requirement to submit a plan of correction for violations of Minnesota state statutes.
MDH keeps investigation results for seven years when allegations are substantiated, four years when inconclusive, and three years when unsubstantiated, so the counts cover different periods. This community is licensed for 7 residents; larger communities are evaluated and reported on more often, so read counts with size in mind. Source: Minnesota Department of Health, Health Regulation Division, data as of September 28, 2026. Always visit in person and ask the community about anything listed here.
License and ownershipActive license, licensee HEART TO HOME INCORPORATED
- License type
- Assisted Living Facility Dementia Care
- License number
- 425836
- License status
- Active
- Current license dated
- 2026-07-01
- Licensed capacity
- 7
- Licensee
- HEART TO HOME INCORPORATED
- County
- Dakota County
- Administrator/Authorized Agent
- Joshua Cesaro-Moxley
Source: Minnesota state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Administrator/Authorized Agent name from the Minnesota licensing record, as of Sep 9, 2026.
Paying with Medicaid and other programsHow Medicaid pays for care in Minnesota, and other programs
How Medicaid pays for care in Minnesota
- Elderly Waiver (EW), customized living services. Minnesota's Elderly Waiver, part of Medical Assistance (Minnesota Medicaid), can pay for "customized living" services, and a provider of those services must hold an assisted living license (or meet certain exceptions). You must qualify for Medical Assistance and need a nursing-home level of care. (state page)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 5.1 mi, nursing home 2.4 mi, pharmacy 0.8 mi
- Nearest hospital with an emergency room
- Allina United Hospital, Saint Paul. 5.1 miles away, straight line. CMS overall hospital rating: 3 of 5 stars.
- Nearest Medicare nursing home
- Good Samaritan Society Inver Grove Heights, Inver Grove Heights. 2.4 miles away, straight line.
- Nearest home health agency office
- Sholom Home Care, Saint Paul. 3.4 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 0.8 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 55120 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita West St Paul Dialysis Unit, West St Paul, 2.9 miles away, straight line (CMS rating 3 of 5 stars)
Fmc - West St Paul Dialysis, West St Paul, 3.0 miles away, straight line (CMS rating 3 of 5 stars)
Davita Highland Park Dialysis, Saint Paul, 3.4 miles away, straight line (CMS rating 4 of 5 stars) - Hospice
- 13 Medicare hospices tell CMS they serve ZIP code 55120.
Sholom Hospice, office in Saint Paul, 3.4 miles away, straight line
Healthpartners Hospice And Palliatice Care, office in Bloomington, 4.9 miles away, straight line (CMS family survey rating 3 of 5 stars)
Our Lady Of Peace Hospice, office in Saint Paul, 6.5 miles away, straight line (CMS family survey rating 4 of 5 stars) - Nearest geriatric medicine practice
- Fairview Clinics, Eagan. 3.6 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk very low; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: very low. By hazard: inland flooding very low, wildfire very low, tornado relatively moderate, heat wave relatively low, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The current license dates from 2026. Has the owner or operator changed recently?
- What does the base rate include, and when did rates last go up?
- Who is here at night? Are they awake, or asleep and on call?
- Who covers when the owner is sick, on vacation, or away for the day? Can we meet them?
- Is it one flat rate, or does it rise with care needs?
- Can you help someone who needs two people to move, or a mechanical lift?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
What we checked11 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Minnesota Department of Health, Health Regulation Division inspection records | Sep 28, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
Common questionsAnswers to 4 questions families ask
What type of care does Heart To Home Incorporated, Pagel Road provide?
Heart To Home Incorporated, Pagel Road is licensed by the state of Minnesota for assisted living, memory care in Mendota Heights, Minnesota. Its licensed capacity is 7 residents.
Does Lilisity rate Heart To Home Incorporated, Pagel Road?
No. We publish state licensing details for Heart To Home Incorporated, Pagel Road but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Heart To Home Incorporated, Pagel Road cost?
Assisted Living in Minnesota typically starts at $2,200 to $4,800 a month. Based on 74 communities that publish prices. These are area figures, not this community's price. Heart To Home Incorporated, Pagel Road does not publish its prices.
How do I contact Heart To Home Incorporated, Pagel Road?
Visit Heart To Home Incorporated, Pagel Road at 2351 Pagel Road, Mendota Heights, MN 55120.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid